Community
Devices
Device unlock

Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

105 Discussions
404 Replies

When you subscribe we will email you when there is a new topic in this category

105 Discussions

Most replies

Recently active Most views Newest first

RogerWRookie

asked in Device unlock

HeavenMCommunity Manager

published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp

162516

16 days ago

SCOLCLASSFirst activity

asked in Device unlock

Unlock code

When I go to the unlock page for my samsung s21 it says not eligible to be unlocked code 14. Phone is paid for,.

1 day ago

cpk011First activity

asked in Device unlock

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung.I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile.I enabled ESIM.Then I tried to unlock the phone myself but was getting error message that the phone or IMEI was not on T-Mobile system. Contacted both T-Mobile support and Samsung support several times. T-Mobile support repeated that they could not unlock the phone because it was purchased from Samsung. Samsung support repeated that they legally cannot unlock the phone because the phone is used in T-Mobile network and only T-Mobile can unlock the phone. Contacted T-Mobile Technical support and they cannot help either. Each time T-Mobile said they were escalating the issue and I have to wait 24 to 48 hours. But no luck. My wife is in South Korea and she cannot use a local SIM in her phone.Any suggestion?

10 days ago

stefanimjmRookie

asked in Device unlock

how to unlock my cell phone

Hello, how are you? I want to know how to release the bands on my iPhone. It is registered with T Mobile.

1 month ago

Phongnt36Rookie

asked in Device unlock

check unlock sim

Hi TmobileI have pixle 6 with imei 351420594450509 please help me check unlock my device. I can using sim. Thanks

3 months ago

Andreybr01Rookie

asked in Device unlock

unlock device

hello, I bought the device from my hands in Russia, it turned out to be your sim lock, please remove it, there is no data from it, because the phone was bought from my hands, remove the lockimei: 357341095093339sn: Dnpxp0vzkxkqthere is no other way to contact you from my country

2 months ago

GnfFirst activity

asked in Device unlock

Temporary Unlock

I have been getting a pop up box that says Tmobile temporary unlock expired. A response box of ok is available for a response, but most often the box does not respond to my clicking okay. I will then have to lock and unlock my screen or restart the phone to get the box to go away. It may come back within minutes or several hours from that point. I googled reasons for the box, but note I never traveled outside my home area, nor requested a temp. Unlock for any reason. When I couldn't solve this after several weeks I spent time on phone with TMobile support. The person helping me could not solve it after trying all of his strategies. Then I went to a TMobile store and they also did not know, but did put a new SIM card in to see if that worked. It did not.This started when I got a new Revvl 5 phone which has so many other problems I can't imagine this isn't one as well. This phone delays text messages, often prevents callers from hearing each other and must be restarted. It's l

1 month ago

AndreyOmskRookie

posted in Device unlock

Sim Unlock iPhone 8

Здравствуйте, мой iPhone 8 куплен с рук, на нём заблокирована sim на Ваш оператор.IMEI полностью чист, проверен на Вашем официальном сайте, телефон не украден и не потерян.IMEI: 356703088740708Прошу отвязать мой iPhone 8 от Вашего оператора.Заранее благодарю.

12 days ago

MOLARookie

asked in Device unlock

iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier. I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen. I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

2 months ago

cannadanbaRookie

posted in Device unlock

I need to unlock my iPhone

I need to fight, but my sim card cannot be used

2 months ago

MSalahRookie

posted in Device unlock

I phone XR

Good MorningI have bought IPhone Xr from the other hands in Cairo, EGYPT, but can't use my SIM because my IPhone locked and I get info from official Apple website that my IPhone locked operator is T-Mobile (Sprint /MVNO) So help me, unlock my phone, please! HERE IS THE IMEI NUMBER: 353066106091931 Iam from Cairo, EGYPT

1 month ago

mzgnRookie

asked in Device unlock

sim card unlock

help please.My device that I bought from your operator, sim card is not supported. I live in Turkey and I can't reach the size. please help this channelhelp me .

3 months ago

happypoppyseedFirst activity

asked in Device unlock

Unable to unlock Iphone 13 purchased from BB, contacted TMobile 4 Times!

Hello,I’m running out of options to unlock my iPhone that I paid in full through Best Buy. I have contacted Tmobile 4 times and its still locked. They said it’s fully unlocked but its still showing Sim locked. I don’t know what else to do because every time its the same process that they will submit the request and wait for approval and then nothing happens.

3 days ago

OmarMohamedFirst activity

asked in Device unlock

Unlocking A Tablet

I am from egypt and phones and tablets are very expensive in egypt so , I Asked my cousin to buy me a tablet ( Samsung Galaxy Tab S7 FE 5G ) I saw on a site called Dubizzle ( Something like Ebay ) in the United Arab Emirates , After I recieved the tablet , I found it was locked at T-Mobile network , and since my cousin does not know much about something like this , he didn't notice that . I have been using this tablet since 2 months and a week , I hope I could unlock it , the tablet is not blacklisted and wan't reported as stolen , but the problem is that my cousin could not reach the person who sold him this tablet and neither I or my cousin are the original buyer from T-mobile , also , the tablet was not activated by a T-Mobile Number , Can Anyone help me on this problem please or tell me how can I unlock it , Thanks in advance .

3 months ago

maxwellpkFirst activity

asked in Device unlock

please check try unlokc my iphone XR network lock

HI sir,i buy this second-hand iphone form a seller of personal. but this iphone is been network lock.i thing this phone already pass contract period long long time. and can been ublock.please check and hoping feedback form yout team. my phone SN is : F71XT29EKXKNimei number : 35 734209 804102 8imei number : 35 734209 797405 4

9 days ago

HeavenMCommunity Manager

published in Device unlock

¿Necesitas ayuda para desbloquear un dispositivo? Aquí te decimos cómo hacerlo.Blog

Lo maravilloso de los celulares es que nos acompañan a donde quiera que vayamos. Nos conectan con amigos y familiares, con el trabajo, el entretenimiento y mucho más. También se convirtieron en un lugar cómodo para guardar tesoros, como nuestras fotos y música. Cambiar de teléfono puede ser un dolor de cabeza, por lo que desbloquear nuestros dispositivos es superimportante cuando viajamos a otro país o al cambiar de proveedor de servicio.Veamos cuáles son los requisitos y procesos para desbloquear tu teléfono.Requisitos de elegibilidadPara desbloquear tu dispositivo, primero debes cumplir con ciertos requisitos de elegibilidad. Algunos requisitos varían según el tipo de cuenta, pero otros siempre son iguales. Como por ejemplo: que el dispositivo haya sido adquirido en T-Mobile, que esté reportado como perdido, robado o roto y que la cuenta asociada con el dispositivo esté al día en sus pagos. T-Mobile podría necesitar un comprobante de compra o información adicional, pero la mayoría de

4345

10 days ago

damianvincentFirst activity

asked in Device unlock

Is there any way to unlock local updates for andriod 13

It's beyond frustrating to find out well after the fact that your phones are locked down and you activity prevent your customers from using their phones how they please. I want to update to andriod 13, no one spends this kind of money on these devices to be using dates tech... If I wanted to stay on old versions of andriod I'd have bought a cheap phone or kept using an old phone. Does anyone know of a way to update your phone to a13, only in tech is it considered okay to restrict people's use of items they've purchased because you think its better for them. That would be like buying a new car that won't start if Ford thinks the weather isn't good enough to drive in, or your insurance company locking your vehicles ignition when rain starts, Nike sueing you or activity tampering with your shoes should you be discovered playing tennis in the basketball shoes. Just absurd you think this is a positive business model it's infuriating, I've been waiting ALL YEAR for the a13 update to move fro

3 months ago

EnskaRookie

asked in Device unlock

Galaxy S21+ fingerprint reader not working well

Hi, I have an S21+that I got refurbished about a year and a half ago. The fingerprint reader hasn't been working well for a couple of months. It usually takes 2 or 3 tries to unlock. I tried recalibrating and also replaced the screen protector and it's still not working well. Is the phone deteriorating or is there something I can do to fix this? Thanks!

2 months ago

GmatoMonkeyFirst activity

asked in Device unlock

unlock phone

Want to unlock phone

1 month ago

fentonFirst activity

asked in Device unlock

Unlock iphone problom

I have contacted T-Mobile customer service (877-778-2106) and they indicated that my device has been unlocked. But I tried to wipe my device and replaced the sim card of another operator, but it still doesn't work, it's still locked, how can I do it? my iPhone IMEI 351671393327807

3 months ago

magenta8285812First activity

posted in Device unlock

unlock device

Why hasn't the carrier been unlock yet, even though there are no outstanding bills on it? Please consider my request

4 months ago

waxic37567First activity

posted in Device unlock

unlock my phone

I am not in USA. I want to unlock to use local sim to use it but my phone is lock by t mobile. I already use this phone last 4 year with t mobile sim. And i want to unlock it now for use local sim. I don't have now any t mobile sim or wifi now. I only have my device. Can you please help me.Thank you

2 months ago

Page 1 / 5

18,601: Topics
74,713: Replies
1,249,549: Members

New badge winners

PxrpLjhas earned the badge Curious George
thegainershas earned the badge Curious George
Ly phamhas earned the badge Curious George
eson3989has earned the badge Curious George
cfouchthas earned the badge Curious George

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.