Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 261 Discussions
  • 1,279 Replies

261 Discussions

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Community Manager
HeavenMCommunity Manager
published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp

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7 days ago
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RogerWRookie
asked in Device unlock

Android 12 Oxygen 12 updated for OnePlus 9 Pro has MAJOR BUGS & ISSUES!!!!!!

I recently received a new update for android 12 & oxygen 12 for my oneplus 9 pro. Now I have a list of bugs and issues happening. I have read a lot of the same complaints here on the forum and other sites from oneplus 9 pro/  t mobile users experiencing the same thing. Just to list a few…… screen brightness changes for no reason, operational and navigational lag, refresh rate (120) slows down periodically, finger print reader and face unlock will randomly stop working. What is the game plan for t mobile to send out fixes to an update I didn’t need? This is ridiculous.

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1 year ago
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happypoppyseedFirst activity
asked in Device unlock

Unable to unlock Iphone 13 purchased from BB, contacted TMobile 4 Times!

Hello,I’m running out of options to unlock my iPhone that I paid in full through Best Buy. I have contacted Tmobile 4 times and its still locked. They said it’s fully unlocked but its still showing Sim locked. I don’t know what else to do because every time its the same process that they will submit the request and wait for approval and then nothing happens. 

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Pillar
2 months ago
H
Community Manager
HeavenMCommunity Manager
published in Device unlock

¿Necesitas ayuda para desbloquear un dispositivo? Aquí te decimos cómo hacerlo.Blog

Lo maravilloso de los celulares es que nos acompañan a donde quiera que vayamos. Nos conectan con amigos y familiares, con el trabajo, el entretenimiento y mucho más. También se convirtieron en un lugar cómodo para guardar tesoros, como nuestras fotos y música. Cambiar de teléfono puede ser un dolor de cabeza, por lo que desbloquear nuestros dispositivos es superimportante cuando viajamos a otro país o al cambiar de proveedor de servicio.Veamos cuáles son los requisitos y procesos para desbloquear tu teléfono.Requisitos de elegibilidadPara desbloquear tu dispositivo, primero debes cumplir con ciertos requisitos de elegibilidad. Algunos requisitos varían según el tipo de cuenta, pero otros siempre son iguales. Como por ejemplo: que el dispositivo haya sido adquirido en T-Mobile, que esté reportado como perdido, robado o roto y que la cuenta asociada con el dispositivo esté al día en sus pagos. T-Mobile podría necesitar un comprobante de compra o información adicional, pero la mayoría de

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gramps28
Pillar
6 months ago
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jstyle0000First activity
asked in Device unlock

Sim locked but t mobile says fully unlocked

I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.  Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for.  Please help!!!

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20 days ago
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jack MillerLearner
asked in Device unlock

Request to unlock the device and contact the expert without providing a solution

I submitted an unlocking request to the T-mobile expert on July 17th. After checking with the customer service expert, they said they met the unlocking requirements and were given a 72 hour waiting time to complete the submission. However, they have not unlocked it yet. I have contacted customer service multiple times and contacted online customer service on the website, all of which were asking to wait for 72 hours to fully unlock it, but none of them have been unlocked. After only chatting with Twitter for a few words, I will no longer reply to the message! Why didn't I submit an unlock request to you as a customer of T-mobile and not provide a solution! And my equipment meets the requirements and is clean! I am very angry! The following is the Chat log with t-mobile

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4 months ago
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alainbastienLearner
asked in Device unlock

Can I remove Carrier Lock on a fully paid iPhone

Hi,I wish to know whether an iPhone Carrier lock (SIM LOCK) by T-Mobile fully paid can be legally be UNLOCK ? 

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gramps28
Pillar
4 months ago
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jyuan2004Rookie
asked in Device unlock

Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed

I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear

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15 days ago
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T mobile28Rookie
asked in Device unlock

unlock my device

I need to unlock my device. Thank you very much. I'm a loyal user of T-mobile.IMEI:35434137189419712mini 

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gramps28
Pillar
10 months ago
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FanAaronLearner
asked in Device unlock

Can I get help?

My grandmother bought an Apple 11 mobile phone on T-mobile mobile in May 2020. At the end of last year, she was sick, old, and her memory was not very good. The mobile phone had not been used for a long time. Some time ago, I plugged in the card and found that it could not be activated. Why? I heard that it needs to be unlocked to activate, right? I called the customer service and said that I needed a mobile phone number account to unlock it, right? Why can someone unlock it by only providing an IMEI number? 352897110834325 Can I unlock this?

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gramps28
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8 months ago
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vsaravananvLearner
asked in Device unlock

TMobile locked my AT&T Phone

Hi,I newly purchased AT&T Postpaid Iphone week before.During the activation Instead of AT&T SIM Card by mistake i put TMobile SIM Card into it (Ultra Mobile SIM Card)So my AT&T Phone got locked by TMobile carrier.Now i am not able to use my AT&T SIM in AT&T Phone because its been locked my Sprint TMobile carrier.Initially i worked with Apple support to identify the problem. They only confirmed that TMobile is the one who has to release the lock to use this phone with AT&T.I have been working with TMobile for a week and did not get a proper response from them.They initially said that they want to whitelist this IMEI so they sent a request to internal dept.Then they asked me to go to physical TMobile store to verify my identity, Physical phone and Prrof of purchase --- I completed all these processStill my phone is locked by TMobile and they are not responding properly.Let me know what else i can do before TMobile unlock my phone.

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1 year ago
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wertuipFirst activity
asked in Device unlock

Unlock Iphone

Hello, I want to unlock my iPhone. It has a SIm lock on it.IMEI: 356697085986423MEID: 35669708598642

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gramps28
Pillar
3 months ago
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KjmucksRookie
asked in Device unlock

Lock status confusion

I bought my new factory unlocked phone in Sept. 2022 (Samsung A53 5G). I signed up with T-Mobile a few days after receipt. No problems whatsoever. Now T-Mobile and other providers are telling me my unlocked phone is locked. T-Mobile says it shows in their system as locked but THEY DIDN’T LOCK IT. Advised to contact original provider (there was none). I see nothing on my phone indicating locked status. Today I contacted Samsung who verified definitively that the phone I purchase was unlocked at time of purchase and shows as unlocked currently. Was advised T-Mobile needs to look into this. T-Mobile, can you please look into this. I have just persuaded family to switch to T-Mobile. I hope I didn’t make a mistake. Also the Samsung rep sent proof of unlocked status to me.Thank you in advance. Plz advise what further info I need to provide.

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syaoran
Pillar
5 months ago
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cpk011First activity
asked in Device unlock

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung.I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile.I enabled ESIM.Then I tried to unlock the phone myself but was getting error message that the phone or IMEI was not on T-Mobile system. Contacted both T-Mobile support and Samsung support several times. T-Mobile support repeated that they could not unlock the phone because it was purchased from Samsung. Samsung support repeated that they legally cannot unlock the phone because the phone is used in T-Mobile network and only T-Mobile can unlock the phone. Contacted T-Mobile Technical support and they cannot help either. Each time T-Mobile said they were escalating the issue and I have to wait 24 to 48 hours. But no luck. My wife is in South Korea and she cannot use a local SIM in her phone.Any suggestion?

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2 months ago
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zhangyeRookie
asked in Device unlock

Device Unlock

I recharged $100 as requested, but customer service informed me that the device is not in the system and cannot be unlocked. Is it because of the S to T transition? If it is true, can you help me unlock it?

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5 months ago
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SCOLCLASSFirst activity
asked in Device unlock

Unlock code

When I go to the unlock page for my samsung s21 it says not eligible to be unlocked code 14.  Phone is paid for,. 

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syaoran
Pillar
8 months ago
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maike jieRookie
asked in Device unlock

The telephone number of T-moblie I use now is 4064799810, IMEI; 35 981,126 7,688,304, I really need your help to unlock the team, thank you very much

我现在用的T-moblie手机号码是4064799810，IMEI；35 981126 7688304，我现在用的是北京本地运营商的SIM卡！所以我需要你的帮助！因为我是残疾人，不能说不能打电话给客服。我需要身体健康才能在北京因 COVID-19 旅行吗？没有网络出行很不方便！谢谢你，

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7 months ago
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HeilaoFirst activity
asked in Device unlock

Unlocking my phone

请解锁我的手机，拜托。我的IMEI 是353763863263071 🤗🤗🤗🤗

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Community Manager
6 months ago
S
schubigeLearner
posted in Device unlock

The T-Mobile unlock lie

Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit

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6 days ago
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AnarchistTMFirst activity
asked in Device unlock

The iPhone is blocked for the operator

Good afternoon, I want to clarify how to unlock iPhone 11 Pro Max from the operator. I'm in Ukraine and at the moment I can't cross the border to come to your official store in Europe. How do I remove the restrictions? I bought this phone from my hands 2 months ago, and I would like to untie it from your operator! My mail: ser.sher.2000@gmail.com I'm waiting for feedback, thank you

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syaoran
Pillar
1 day ago
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alidoomLearner
asked in Device unlock

Device unlock

How can I unlink sprint from my device? In shomrt, I bought this device from someone and he told me that after 50 days, the system will automatically open some new network operator mode, and now everything is fine, but the annoying thing is the OMADM system So I need to remove the sprint files I'm tired of the LTE network content as if it's 2G I am now in the Middle East using a local SIM card. All that is required is that I need to cancel everything related to sprint because I simply do not need it here, and every time OMADM programs appear to me in content (Registering the device with the network) Then at the end of it gives me this error (Connection Error (6601)) I can not contact technical support does not support this area, 

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syaoran
Pillar
3 months ago
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MM70Rookie
asked in Device unlock

Unlock code 132

Long term customer, purchased Tmobile Galaxy S21 3 years ago on Ebay. Trying to do network unlock, and get reason code 132. T-mobile is not much help. How can I get this unlocked. T-mobile says it was not purchased through them

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6 months ago
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Ebdah1Rookie
asked in Device unlock

Moto G Pure unlock

I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it twice to get the code to unlock it. It costed me more than $100 just to unlock it but it never worked. I got emails back from the unlocking company saying the IMIE number is fake which is what  T-Mobile USA got back to the company trying to unlock it for me or I get asked to contact T-Mobile to unlock it or by visiting one of T-Mobile stores which is not possible because I am in Australia. When I contacted T-Mobile they couldn't unlock it for me either.... So what do I do now? Please help if you can...  Attached screenshots including IMIE NUMBER....  THANKS 👍 

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syaoran
Pillar
3 days ago
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DorinsngFirst activity
asked in Device unlock

UNLOCK SPRINT IPHONE

Hello I bought an Iphone 7 Plus in 2016, locked in Sprint. I used it with a R-Sim and sold it to a friend. Right now, no R-sims work. So, I really need to unlock that phone.Is any solution to unlock it? I dont know who is the first owner of this Iphone. Waiting for your responses… Thanks in advance

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syaoran
Pillar
1 month ago
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MOLARookie
asked in Device unlock

iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier.  I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen.  I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

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tidbits
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1 month ago
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