Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 339 Discussions
  • 1,595 Replies

339 Discussions

A
Andreybr01Rookie
asked in Device unlock

unlock device

hello, I bought the device from my hands in Russia, it turned out to be your sim lock, please remove it, there is no data from it, because the phone was bought from my hands, remove the lockimei: 357341095093339sn: Dnpxp0vzkxkqthere is no other way to contact you from my country 

9
gramps28
Pillar
1 year ago
R
romand1708First activity
asked in Device unlock

Sim card unlock

Good evening, i need help. I have an Iphone 11 from your company and i have issues with sim card. I have to unlock it. I don't know what to do. I don't live in USA, i live in Germany. What should i do?

2
syaoran
Pillar
1 year ago
Z
ZONGYANGRookie
asked in Device unlock

Hello, can you guys help me unlock my iPhone device? imei359408083458143

您好，你们能帮我解锁我的iPhone设备吗？IMEI359408083458143 

1
gramps28
Pillar
1 year ago
M
MOLARookie
asked in Device unlock

iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier.  I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen.  I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

11
tidbits
Pillar
7 months ago
V
VtsoykovFirst activity
asked in Device unlock

Carrier Unlock Issue

Hello, I have bought a used iPhone 12 Pro Max that was purchased from T-Mobile and is carrier locked.  The issue is that I’m currently living in Bulgaria, and I’m not able to download the T-Mobile application or reach out on the phone number. As the phone was bought used I’m not sure if it’s eligible to be unlocked.  Can someone provide me with more information as to how can I unlock the device ? Thank you in advance.

6
syaoran
Pillar
10 months ago
B
Berly1First activity
asked in Device unlock

Locked IPhone XR in foreign country(Ukraine)

Locked IPhone XR in foreign country(Ukraine).I have bought IPhone Xr from the other hands in Ukraine, but can't use my SIM because my IPhone locked and I get info from official Apple website that my IPhone locked operator is T-Mobile. So help me, unlock my phone, please!

1
gramps28
Pillar
1 year ago
W
waxic37567First activity
posted in Device unlock

unlock my phone

I am not in USA. I want to unlock to use local sim to use it but my phone is lock by t mobile. I already use this phone last 4 year with t mobile sim. And i want to unlock it now for use local sim. I don't have now any t mobile sim or wifi now. I only have my device. Can you please help me.Thank you 

4
gramps28
Pillar
1 year ago
G
GMA2468First activity
asked in Device unlock

Locked due to factory reset

My Samsung Galaxy A13 was reset and exfriend entered his google account information, when phone was returned I was instructed to due another factory reset, now when I try to set my Samsung up with my original information used when I received the phone, it does not recognize my information and according to Samsung and T-Mobile I need my exfriends google account information to unlock and allow me to get to settings and reset to reflect my information. Has anyone ever spoken to anyone at Google for their help in bypassing the pin and resetting their android. I need Googles phone number.

3
R
1 year ago
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JonrosFirst activity
posted in Device unlock

sim unlock

Please read customer! I will start from the beginning!I bought a iPhone 12 from T-Mobile did an installments plan.. 2 months into owning the phone the there was networking issues. So I went to apple and they replaced the whole phone…. So I paid off the phone… I went to try to sell the phone the buyer realized there was a sim lock… so I called T-Mobile in front of him. T-Mobile basically told me that since I bought the phone through someone else they couldn’t unlock it.. that’s when my problem started.. i never step foot in anyones else careers store.. basically due to me replacing the phone through apple because T-Mobile was gonna charge me for a faulty phone that I got 2 months ago.. that’s crazy right? Yeah… so when I replaced the phone through apple I still had T-Mobile. What ended up happening that apple locked the sim to T-Mobile due to it still being locked throug T-Mobile because I didn’t pay off the phone which is understandable.. back to me paying off the phone and selling it.

2
gramps28
Pillar
1 year ago
S
SCOLCLASSFirst activity
asked in Device unlock

Unlock code

When I go to the unlock page for my samsung s21 it says not eligible to be unlocked code 14.  Phone is paid for,. 

16
D
3 months ago
L
luxiangFirst activity
asked in Device unlock

My iPhone 13 pro has been repaid, how exactly does T-Mobile unlock !!!!

My iPhone 13 pro has been repaid, how exactly does T-Mobile unlock !!!!

3
F
Pillar
7 months ago
W
wsjeong78First activity
asked in Device unlock

how to unlock t-mobile carrier lock for iphone 12 pro max

I live in South Korea and my aunt gave me her iphone 12 pro max from USA.She passed away, so it is keepsake from my aunt.After I received it, I noticed that there is carrier lock and sim card is from T-mobile.There are 2 IMEI numbers for each physical sim and available sim.Due to this lock, my sim was not workable here in Korea.Although I asked Apple technical support, they informed that it is carrier lock and it must be unlocked by the carrier, then I can use this iphone here in Korea.Please kindly advise if it can be unlocked by T mobile and can I ask it to T mobile since my aunt passed away who was the original owner. Thank you. 

5
F
Pillar
10 months ago
T
TylerDurdenFirst activity
asked in Device unlock

how to unlock my samsung galaxy s21 ultra

I can't get into my account after being in detained for months now no longer detained it seems like I don't have account. What to unlock my phone

1
gramps28
Pillar
1 year ago
S
Smokey McMichaelFirst activity
posted in Device unlock

How to get a T Mobile unlock code for a ZTE Z320 bought on line that was a T Mobile phone

Please provide me some help here Mary is legally blind and that is why I need to get this phone unlocked.

2
F
Pillar
1 year ago
C
cpk011First activity
asked in Device unlock

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung

T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung.I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile.I enabled ESIM.Then I tried to unlock the phone myself but was getting error message that the phone or IMEI was not on T-Mobile system. Contacted both T-Mobile support and Samsung support several times. T-Mobile support repeated that they could not unlock the phone because it was purchased from Samsung. Samsung support repeated that they legally cannot unlock the phone because the phone is used in T-Mobile network and only T-Mobile can unlock the phone. Contacted T-Mobile Technical support and they cannot help either. Each time T-Mobile said they were escalating the issue and I have to wait 24 to 48 hours. But no luck. My wife is in South Korea and she cannot use a local SIM in her phone.Any suggestion?

18
J
2 months ago
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Zhang HangFirst activity
asked in Device unlock

How to unlock my phone

I have a iPhone 8 plus which is locked, I use it in China now. How to unlock it?

1
syaoran
Pillar
1 year ago
P
Phongnt36Rookie
asked in Device unlock

check unlock sim

Hi TmobileI have pixle 6 with imei 351420594450509 please help me check unlock my device. I can using sim. Thanks

9
syaoran
Pillar
1 year ago
O
OmarMohamedFirst activity
asked in Device unlock

Unlocking A Tablet

I am from egypt and phones and tablets are very expensive in egypt so , I Asked my cousin to buy me a tablet ( Samsung Galaxy Tab S7 FE 5G ) I saw on a site called Dubizzle ( Something like Ebay ) in the United Arab Emirates , After I recieved the tablet , I found it was locked at T-Mobile network , and since my cousin does not know much about something like this , he didn't notice that . I have been using this tablet since 2 months and a week , I hope I could unlock it , the tablet is not blacklisted and wan't reported as stolen , but the problem is that my cousin could not reach the person who sold him this tablet and neither I or my cousin are the original buyer from T-mobile , also , the tablet was not activated by a T-Mobile Number , Can Anyone help me on this problem please or tell me how can I unlock it , Thanks in advance . 

5
C
1 year ago
M
mzgnRookie
asked in Device unlock

sim card unlock

help please.My device that I bought from your operator, sim card is not supported. I live in Turkey and I can't reach the size. please help this channelhelp me .

7
gramps28
Pillar
1 year ago
V
vsaravananvLearner
asked in Device unlock

TMobile locked my AT&T Phone

Hi,I newly purchased AT&T Postpaid Iphone week before.During the activation Instead of AT&T SIM Card by mistake i put TMobile SIM Card into it (Ultra Mobile SIM Card)So my AT&T Phone got locked by TMobile carrier.Now i am not able to use my AT&T SIM in AT&T Phone because its been locked my Sprint TMobile carrier.Initially i worked with Apple support to identify the problem. They only confirmed that TMobile is the one who has to release the lock to use this phone with AT&T.I have been working with TMobile for a week and did not get a proper response from them.They initially said that they want to whitelist this IMEI so they sent a request to internal dept.Then they asked me to go to physical TMobile store to verify my identity, Physical phone and Prrof of purchase --- I completed all these processStill my phone is locked by TMobile and they are not responding properly.Let me know what else i can do before TMobile unlock my phone.

18
V
1 year ago
I
IndiaFirst activity
asked in Device unlock

unlock

unlock t mobile carrier in india please send us support email id

1
gramps28
Pillar
1 year ago
I
IndiaFirst activity
asked in Device unlock

UNLOCK

Dear Sir , I have Motorola Device and his T Mobile carrier but device is lock  how to unlock.

2
syaoran
Pillar
1 year ago
D
damianvincentFirst activity
asked in Device unlock

Is there any way to unlock local updates for andriod 13

It's beyond frustrating to find out well after the fact that your phones are locked down and you activity prevent your customers from using their phones how they please. I want to update to andriod 13, no one spends this kind of money on these devices to be using dates tech... If I wanted to stay on old versions of andriod I'd have bought a cheap phone or kept using an old phone. Does anyone know of a way to update your phone to a13, only in tech is it considered okay to restrict people's use of items they've purchased because you think its better for them. That would be like buying a new car that won't start if Ford thinks the weather isn't good enough to drive in, or your insurance company locking your vehicles ignition when rain starts, Nike sueing you or activity tampering with your shoes should you be discovered playing tennis in the basketball shoes. Just absurd you think this is a positive business model it's infuriating, I've been waiting ALL YEAR for the a13 update to move fro

5
syaoran
Pillar
1 year ago
4
4howardsRookie
asked in Device unlock

AT&T to T-Mobile Transfer

I have created a T-Mobile account and am trying to transfer 6 lines over.  I contacted T-Mobile and was able to transfer the numbers.  I received the new SIM cards, but the unlock codes from AT&T do not work.  I have contacted the 2X and they say they should unlock.  I just want my phones to work.  I was able to transfer two of the lines, but 3 of the others I cannot.

2
J
1 year ago
F
fentonFirst activity
asked in Device unlock

Unlock iphone problom

I have contacted T-Mobile customer service (877-778-2106) and they indicated that my device has been unlocked. But I tried to wipe my device and replaced the sim card of another operator, but it still doesn't work, it's still locked, how can I do it? my iPhone IMEI 351671393327807

4
syaoran
Pillar
1 year ago
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