Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 219 Discussions
  • 1,085 Replies

219 Discussions

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brisemwagaFirst activity
asked in Device unlock

permanent unlock for international usage

wife gave me her phone but forgot to unlock it for being able to be used in a different country.

3
syaoran
Pillar
6 days ago
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Bruce guFirst activity
posted in Device unlock

I want unlock my iPhone14

hi~ I am writing from China and I have an iPhone which is locked by AT&T.Since I live in China,I do not have an AT&T account or AT&T wireless number.I am willing to request an unlock code via Emailmy E-mail： chunleigu7@gmail.com

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gramps28
Pillar
7 days ago
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json1First activity
asked in Device unlock

Why is it so hard to get my phone network unlocked??

I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!! 

4
tidbits
Pillar
7 days ago
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VicenteFirst activity
asked in Device unlock

Remove T moblie lock One Plus 7t pro mclaren

Hi!! I bought my One Plus from a guy who lived in the US, I'm from Portugal and I want to update it to solve the OXYGEN 12 problem that only gives me firmware problems. When trying to update it says it is blocked with T MOBILE. How can I unlock the equipment? I bought it second hand...

2
syaoran
Pillar
9 days ago
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OmarJs93First activity
asked in Device unlock

Unlocking of my device

Any customer service email where they can help me with unlocking a device?

1
syaoran
Pillar
9 days ago
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KibaFirst activity
asked in Device unlock

help please

I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea  I can’t go to America either

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Pillar
13 days ago
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ashishpatel140580First activity
asked in Device unlock

Network Unlock my iphone 11.

Please unlock my IPhone 11 network, I have purchase this phone to user and they not provide unlock phone, please help me. My phone imei no. 35 398210 642033 6, second imei no. 35 398210 644472 4                Thank and regards

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gramps28
Pillar
13 days ago
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china state illFirst activity
asked in Device unlock

carrier unlock device pixel 6 pro

PleaseHelp with unlock. I purchase my pixel 6 pro in russia. Cant use my device with local carrier, cause "ur sim unread, use device unlock etc."imei 359595401724501​​​​​​

1
gramps28
Pillar
15 days ago
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TatoCarranzaFirst activity
posted in Device unlock

How can I request assistance from the company to unlock my cell phone?

I have purchased my resale cell phone but I want to unlock it, so I want to know if there is a possibility of unlocking it from the provider 

1
gramps28
Pillar
15 days ago
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GympossibleFirst activity
asked in Device unlock

they cant find my phone in the system so they claim they cant unlock my phone. what can i do, who can actually help for carrier unlocking my iphone

I know that someone here can lead me the right direction but please do read this entire description of my frustrating situation before you copy and paste tmobiles carrier unlock policies.I've already been to multiple locations and called customer service everyday and everybody just kinda breadcrumbs me and doesn't really help (my guess cause I'm not actually buying anything and I wholehearted believe that)Anyways, i bought an iPhone 10 on a post-paid plan in 2018 and stopped paying for the phone halfway thru the 2 year contract and I never paid so they sold the balance to a third party collections agency (ERC). Yes I still have the original receipt and yes I paid the collections agency. And yes I'm 100% absolutely positive I bought the phone from tmobile and not some MVNO like "visible".But this is where it gets tricky, I paid the debt to ERC and have the letter from ERC sayimg that i paid it, it also has a reference number on that but the 1 store that ive been to says thats not proof

4
syaoran
Pillar
14 days ago
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YalenaaaFirst activity
posted in Device unlock

scam

I’m gonna start with I’ve been with T-Mobile for 8 years. Dealt with assurant and they were completely careless and unreliable. STOP PAYING FOR INSURANCE BECAUSE ITS A SCAM. I  was better off replacing through the streets. Customer service was completely terrible and I was even hung up on at one point after dealing with them for THREE HOURS. Called numerous times and asked to speak to the supervisor bc of the unsatisfied care and he never even attempted to reach back. GUYS LISTEN PLEASE. TAKING ASSURANT OFF WILL REDUCE YOUR BILL PLENTY ! Reported my phone on August 28 and received a broken phone by the 31st. In the mail I received it said all devices are tested before being shipped and after $270 I expected the new phone I was guaranteed but didn’t receive a GOOD phone until yesterday. The 6 of sept. 

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19 days ago
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lexiyuriFirst activity
asked in Device unlock

about network unlocking xt1965-t

Hi there. I need some help unlocking my T mobile revvvlry+ (indeed is a moto G7 plus rebranded by T-Mobile) I brought it in eBay to a retailer store and the phone came without a sim card. I need to unlock network for use it with another preferred carrier. I can't go ahead in the t mo app because I don't have a number. Thanks In Advance

1
gramps28
Pillar
20 days ago
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Maikel2023.First activity
asked in Device unlock

DESBLOQUEO DE TELÉFONO ?

Compre mi iPhone 14 en T-mobile y me lo traje a Colombia y me lo bloquearon que soluciones me dan 

1
gramps28
Pillar
23 days ago
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raph021017First activity
posted in Device unlock

unlock my iphone

hello, i am trying to unlock my phone that i purchased a t mobil i meet all the requirements and yet they are not able to unlock it what shoul i do.the customers service of T mobil is the worst i paid all the my device and service and now they don’t care anymore nobody is helping WORST SERVICE 

1
syaoran
Pillar
25 days ago
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eduardnazaryanFirst activity
asked in Device unlock

Tmobile Keeps Failing to Unlock my Phone, lying about the status and dropping my calls

I leave for Europe in 2 days. For the last 2 weeks I have been on over 2 hours of calls with T-mobile representatives. My phone is eligible for a simcard unlock and has been for years. For the first week Tmobile reps claimed that there was an issue with my phone and that the fault was with apple. After following up on another 30 minute call a tmobile rep then left me on the phone with an apple rep who after 40 minutes confirmed that apple had absolutely nothing to do with Tmobile being unable to unlock my phone. I call tmobile again, woman puts me on hold to “speak to her supervisor”, then after 20+ minutes without taking me off hold she TRANSFERS me to an irrelevant service line in broadband connections. The broadband connections rep, Jason, was actually super helpful and noted that my phone being an insurance replacement had something to do with the difficulties, and that he would forward the issue to management. He said it should be solved in a matter of hours. Within the hour one o

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Community Manager
28 days ago
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AberroquiaFirst activity
asked in Device unlock

can i unlock my phone for free?

I bought a used samsung s10+ and i want to know if i can unlock it for free since im in a foreign place and short from money (im not from usa) and i need a phone number and internet since sometimes there isnt free wifi and its dangerous.Would appreciate it a lot if someone can tell me if i can unlock it for free, i supposedly checked the imei and it didnt say anything wrong but i have nevet sed any plan from t mobile so i dont know

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1 month ago
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melvintempeFirst activity
asked in Device unlock

Device Unlock

Hi,  I bought Samsung Galaxy Tab S4 directly from T-Mobile in 2018 and last year I switched to Verizon due to my work ( Phoenix Sky Harbort Airport Basement ) Verizon is the only carrier that has signal on the basement. Before I switch I forgot to request T-mobile to unlock this tablet. Now I need to use this table with cellular service could I request for this device to be unlocked please? My account was always in good standing. I paid off everything.  I’ve gone to T-mobile store, contact customer service but I got nothing. Please HELP!  Order Number  5180462940 shipped on  12/21/2018.        Quantity Item   1 SAM T837T GALAXY TAB S4 64G BLK KIT  IMEI : 351594100356473 Device eligibility is determined as follows:The device must be sold by T-Mobile. YES The device must not be reported as lost, stolen or blocked. NEVER The account associated with the device must be in good standing. I PAID OFF EVERYTHING The device must also satisfy all the Postpaid

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Community Manager
28 days ago
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ZedFirst activity
asked in Device unlock

Hola,May i have a question,how to unlock iPhone,please.

My phone can only play games, not phone calls. 😆 Because The Carrier Lock is SIM locked.Model Name:iPhone 11 Pro MaxModel Number:NWGJ2LL/ASerial Number:F2LZLT3AN70GIMEI: 353898105081673IMEI2:353898105139992 My phone nomber is 1(541)390 5656.if there has a bill need to pay,please tell me.     TAKNKSmczzlg@gmail.com

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Pillar
1 month ago
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alidoomLearner
asked in Device unlock

Device Unlock

Hello, I have another small problem, my device is now eligible for unlocking, but now I'm abroad, I don't have a T-Mobile network, and whenever I try on another network, this is what I see 

1
syaoran
Pillar
1 month ago
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ANT700ZFirst activity
asked in Device unlock

I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?

I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee?? 

3
syaoran
Pillar
1 month ago
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KiruxaFirst activity
asked in Device unlock

Blocked by the operator T-Mobile, and used in Belarus.

Writes the Sim cart is not valid, all this happened after the update, is it possible to fix it somehow, my iphone 7 plus, here's my Phone 353810089208735

5
gramps28
Pillar
1 month ago
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LKJRookie
asked in Device unlock

NEW PIXEL 6 PRO UNLOCK POSSIBLE ?

Hi I need guidance.Will I be able to unlock Brand New Sealed Google Pixel 6 Pro T-Mobile for use on any carrier worldwide ?If yes, will there be a waiting period / usd amount to be paid for unlock ?Kindly adviseThanks

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gramps28
Pillar
1 month ago
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schubigeRookie
posted in Device unlock

The T-Mobile unlock lie

Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit

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15 days ago
A
alidoomLearner
asked in Device unlock

Device unlock

How can I unlink sprint from my device? In shomrt, I bought this device from someone and he told me that after 50 days, the system will automatically open some new network operator mode, and now everything is fine, but the annoying thing is the OMADM system So I need to remove the sprint files I'm tired of the LTE network content as if it's 2G I am now in the Middle East using a local SIM card. All that is required is that I need to cancel everything related to sprint because I simply do not need it here, and every time OMADM programs appear to me in content (Registering the device with the network) Then at the end of it gives me this error (Connection Error (6601)) I can not contact technical support does not support this area, 

12
syaoran
Pillar
1 month ago
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junoh.shimFirst activity
asked in Device unlock

Apply for simunlock without tmobile phone number

I signed up as a member, but I can't access the simunlock request page without a t-mobile’s phone number. Should I sign up for a t-mobile’s phone number for simunlock? I'm working abroad now,so I have a phone number from another country, but can't I check it with that?iCloud has registered, i registered to find my phone, and i registered on the app, but i can't use another company's sim because it has a t-mobile's sim lock. Should I buy a t-mobile's sim card online and apply for sim unlock?

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Pillar
1 month ago
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