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Apple, Android, SyncUP, and more!

4735 Discussions
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ManasayFirst activity
asked in Other Devices
Samsung galaxy watch 4

Hi all!I just get the galaxy watch 4,i’m paying only for the digits plan of $10/month but the watch itself is free.My question is,can i give the watch to someone overseas and will it work,i mean like receiving text,calls and everything and i am paying the $10 per month here?If yes,how i am going to set it up.thanks all!

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Community Manager
2 years ago
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Danny O'ConnorFirst activity
asked in Android
transfer one app

How can I transfer just one apps data (that is not all apps) to my phone?

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Pillar
2 years ago
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adlerdFirst activity
asked in Apple
sim lock

My brother bought a phone from a friend and gave it to me, but it is sim lock and I don't have any info on the friends T-Mobile account, so how would I go about to have this phone unlocked? I’m with metro fyi

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Pillar
2 years ago
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josiedogFirst activity
asked in Android
how to get txt messages from a dead phone

my son’s phone is dead and we need a code from the txt messages.is there anyway to get the message? 

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syaoran
Pillar
2 years ago
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magenta2273670First activity
asked in Android
Best android for single line unlimited?

I need recommendation for mid-range android phone for unlimited single line T-Mobile service. Thanks!

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syaoran
Pillar
2 years ago
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richards1052Learner
asked in Android
Pixel 6 pro

I'm frustrated. I read about great t mobile deals for the 6 pro on tech media sites. Within a day after publication, the deal isn't there. Hard for me to believe that this is bait and switch on the part of T mobile. Could it be?The reporters who wrote the media stories swore to me t mobile marketing/pr folk confirmed the deals. What happened to them? Did they ever exist?I called t mobile, showed them the article. They claim the deal didn't currently exist. Big help! Screenshots are of Tom's Guide article and t mobile pg to which article links  

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2 years ago
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margiemdcFirst activity
asked in Android
how to location a phone with dead battery

Is there a way to locate my phone when the battery is dead? 

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Pillar
2 years ago
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BillNFirst activity
asked in SyncUP and IoT
Does the Cellspot need to stay plugged into router after setup?

Had a Booster which worked fine until it broke.  Now after 3 months TMobile said new boosters were not available.  The suggested the Cellspot. Does the Cellspot need to stay connected to router via Ethernet cable after setup?

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syaoran
Pillar
2 years ago
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HAPPY SHOPPERFirst activity
asked in Android
VOICE TEXTING

I also have problems with the REVVL V + 5G, I can’t use my voice texting, it keeps saying I don’t have permission. I changed all the settings, took it to the T-Mobile store and the rep couldn’t get permission either.  He seemed to know that the phone was a bad phone, he said that is why I stick to Samsung phones.  I told him this phone is a piece of junk and the didn’t deny it.  I am on the phone talking and then realize the other person is not there or the other way around.  I try to call call back and it is the other way I can hear them and they can’t hear me.  Then it calls calls someone and i don’t see anything on the screen to disconnect the call.  I was told I would have to wait to finish my contract of 24 months to change phones, how about changing companies.  I never had an issue with Cricket they were always able to help me.  I only changed because of a good promo I got, guess that wasn’t such a good promo. He was right, I should have stuck to a Samsung phone.  I am old but I

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2 years ago
aortiz
aortizFirst activity
asked in Android
Update Failed on Revvl V+ 5G

Hello T-Mobile I have an problem with The Update System I was trying to update but update failed due to installation problemI try again but it failed many times can you tell me why it happen or I think it's better sending me ota fileCurrent Security patch: December 5 2021

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1 year ago
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BobGriff101First activity
asked in Android
Samsung A12 out of space

I have a 6 or 7 month old Samsung A12 32 Gig phone, it shows it’s out of disk space. The tech at the store says I have too many Apps and I have to remove some.I only have a few apps on the phone:Facebook @ 2.2 gig, a credit card processing app @ 160 mb, an app that monitors my heart 86@ mb and my bank app @ 135 mb.Right now it says I only have 4% space available even after moving things to an SD Card with all the photos.According to the tech, the only other option was to buy a new phone with 64 gig of storage for an additional $600 or some jacked up price but that I should get a trade in on the A12, when I asked how much trade in, they wouldn’t saySo I would be paying for the plan, 2 phones and only be able to use one of them.Funny, when I got the phone and the same tech transferred everything over from my old phone to the new phone, including my pictures & videos and it had about 60% free space then.So where is all the space that should be available?If I reset the phone, will it r

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Pillar
2 years ago
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Lauralay1First activity
asked in Android
how to transfer to galaxy s22

Need a step by step guide on....What's the easiest & best way to transfer from the galaxy s10e to s22?

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gramps28
Pillar
2 years ago
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DHeckFirst activity
asked in Apple
not receiving short code messages

I was a sprint customer originally then once t mobile and sprint merged i was told i needed to get a t mobile sim card or i would no longer have service on my device, so i went to the store and got one. Ever since i put the card in i have not received any short code messages meaning i cant verify changes to my credit card, authenticate/verify accounts linked to my phone number, or get any sort of information about upcoming appointments from businesses. ive talked to a few different people over the phone, i made contact with the “T-Mobile help” account on twitter where i was given the same solution by two different people for a totally different phone manufacturer than i was using. I really dont want to change providers but the way things are going it seems like im not getting any sort of help here and my time is being wasted. 

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Pillar
2 years ago
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SpectaclesFirst activity
asked in Apple
i-phone mini

I ordered an I phone mini early in April.  The estimated ship date was at the latest May 3rd.  I have no iPhone nor an updated ETA. What can I expect at this point in time.  Does any one have an idea when the minis will be back in stock?

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Pillar
2 years ago
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AlanSFirst activity
asked in Apple
can't receive verification codes

For several weeks I have not been able to receive codes sent to me via text to be able to get into my accounts. Actually the only codes that have come through is from t-mobile. What can I do?

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Pillar
2 years ago
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linuxguyFirst activity
asked in Apple
why so difficult to intialize / re-initialize service on an apple watch?

Why is it so difficult to initialize service on an Apple watch at t-mobile?  Using the watch app, the t-mobile initialization FAILED I had to sit in a chat with t-mobile support for two hours.  C’mon, the watch app probably posts IMEI and eid of the watch, all t-mobile has to do is provide a choice between $5 and $10 service.My wife’s watch unpaired from her iphone.  When I used the watch app to pair, the paring failed - you guessed it - on the t-mobile step.  T-mobile has known the IMEI, eid, and telephone number for three weeks, re-pairing should be easy.  I’m on _another_ call with support and have spent 45 minutes just communicating basic information.   t-mobile need to fix their integration with the apple watch app.

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2 years ago
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Stephaniecooperman84First activity
asked in Other Devices
reset testdrive web ui manager password

I have the test drive hotspot and I've forgotten the password to log into the webui manager page. How do I reset it? It doesn't tell you how in the start guide that came in the box with the hotspot device.

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2 years ago
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Bob NFirst activity
asked in Apple
IPhone 12 Pro Max not showing 5G

The SIM card was transferred from an older phone and since I have updated my phone to a 13 Pro that shows 5G, I now realize that my wife’s phone does not offer that on the cellular settings screen. Do I need a new SIM card or is there an firmware upgrade needed.

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Pillar
2 years ago
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caldreamer00Rookie
asked in Android
Smartwatch

Do you have to add a line to purchase a smartwatch.? Can't I just use Bluetooth to connect from my existing phone

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2 years ago
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RandixFirst activity
asked in Apple
System Upgrade - Dallas Oregon - performance degradation so that it's unusable.

T-Mobile “upgraded” their systems from March 28th-May 16th locally.  Starting almost immediately in March, performance went from 200-300 Mbps download, 50+ Mbps upload, to 4-20 Mbps download and 0.5 Mbps upload.  The tower is 3.42 miles direct line of sight. We have Home Internet, and three 5G phones here. The performance degradation is on all devices. I have made several calls, they “opened a ticket”, but, of course, the help line assumes that the problem is on our devices.  We’ve gotten new SIMs, reset and rebooted everything multiple times.  When much closer to the tower, or in neighboring cities, I get the original 200-300 Mbps performance levels. Is there any way to actually effectively contact T-Mobile to determine what the issue is?  I work from here, and am completely dependent on this service, we are otherwise “off-grid”, I have no other workable internet access. I’ve tried other radio providers, including satellite.  The only other possibility that might work is Starlink.  If

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Pillar
2 years ago
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MerFirst activity
asked in Android
page poops up when trying to call

Each time I go to make a call..a page pops up ..I have to click OK to remove it .something about video calling .the Link .is NoGood! How do I deleted the Aggravating page? Thanks so much..

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Pillar
2 years ago
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melissamFirst activity
asked in SyncUP and IoT
Kids Synchup Watch won't charge

I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.

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Pillar
2 years ago
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underqueenFirst activity
asked in Apple
unlook my iPhone 12pro max

halo,i have bought iPhone 12pm in the USA.but,when i return in china.it is inconvenient for me to have a  lock machine in china.could you help me to solve this problem. thx.

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gramps28
Pillar
2 years ago
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Racer XFirst activity
asked in Other Devices
46 LTE cellspot won't connect

My old cellspot died and after playing around with customer service finally got them to send me a new one.   The new one refuses to connect and I assume it was not activated….keep rebooting etc and no luck.  Support chat isn’t showing up for me even though I used it the other day. HELP!

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2 years ago
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NikkiBFirst activity
asked in Android
Galaxy S22 SIM card

We’re upgrading my dad from an old 3G flip phone. His SIM card is the large format so it won’t work in the new phone. The Samsung Galaxy S22 arrived today from T-Mobile and didn’t come with a SIM card. Do I need to get a new physical SIM card for it or will the built in eSIM work?

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Pillar
2 years ago
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