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4753 Discussions
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Amber RaeFirst activity
asked in Android
Can I replace broken device with my own phone.

My new phone was damaged and I was wondering if I can use one of my old phones as a replacement on my T-Mobile plan.

1
F
Pillar
1 year ago
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geno1968First activity
asked in Device unlock
device sim locked

Hi, I bought an iPhone 8 plus from Turkey in 2017 and have used it with sim cards of various phone companies until today. I reset the phone in April 2024, the sim card was locked by the t mobile operator. I would like you to remove the sim card lockİmei: 359402082963161

2
drnewcomb
Pillar
3 months ago
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NealbmdFirst activity
asked in Apple
New Ipro 15 Max

Changed to tmobile, ordered upgrade for wife to Iphone 15 pro max.  Told it was on backorder.  She needs the new phone. Anyone have an idea how long this will be on back order?  

1
R
11 months ago
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JmccuneFirst activity
asked in Android
Cant hear voicemails. volume too low

I cant hear the voicemails through visual voicemail.  The volume is really low and there is no way to change this.  The only way i can hear them is to put it on speaker.  This happens with every voicemail i get no matter the caller.  Why is there not a way to turn the volume up?  

2
tidbits
Pillar
6 months ago
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jsicklepurdyFirst activity
asked in Apple
Accessing SMS with broken iphone screen

Hello, I am facing a frustrating problem. I recently broke my phone to the point where my screen is unusable right now, the phone turns on but half of the screen is black and I can't see notifications on it. I have spoke with apple, because I have an iPhone 13 and they weren't helpful. Does anyone know how I can access my SMS text messages without my iPhone 13? I receive iMessage perfectly and my Apple Watch says its connected to my iPhone but I am not receiving nor can I send SMS to either my watch or MacBook but they are still going through on my phone. If anyone knows any body who could help me access my messages that are just sitting there that would be great thank you!!

0
J
1 year ago
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kristiherringFirst activity
posted in Android
Buyers Remorse

Hello, I would like to elevate a concern I have. On 5/14 I came into to the TMobile store # 8489 to exchange my recent purchase of a Samsung Plus phone. I wanted to switch to the Samsung Ultra plus as the previous one was too small. I was told that the 14day trail period had ended just ONE DAY previously and NOTHING could be done. I explained that I had been a TMobile customer for more than 10years and asked that an exception could be made. The extremely DISINTERESTED manager told me no. Long story short, I paid more than $1000 to payoff my current phone (15 days old) and proceeded to buy my current phone, that I am VERY happy with btw. My question is who do I need to contact as I would like for for this situation to be reviewed and possibly REVERSED. I feel like a one day exception could have and should have been made for a LOYAL customer. I am not revealing the managers name here because even though her entire demeanor was one of indifference, its not my goal to embarrass her. I just

0
K
4 months ago
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HomersbrainFirst activity
asked in Android
MSL Code for sprint branded device

LG-Q710pLSprint branded deviceUnlocked but need MSL 6 Digit code to access / unlock the access point names and LTE radio settings.I wanted to email this request but no support email found for tmobile.  Please provide a way fur me too contact and get this msl code     

0
H
1 year ago
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Sunset7074First activity
asked in Apple
$700 off second Iphone promotion

I called this week to get the 256 iPhone 13 on the $700 off second phone promotion. The rep was putting the order in for me since they didn't have any in stock and I look today and the promotion is no longer available. Anyone see anything different? 

2
gramps28
Pillar
1 year ago
S
Sjimeno1Novice
asked in Device unlock
unlock my phone

Please unlock my prime j3

1
gramps28
Pillar
2 months ago
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turtlepower72First activity
asked in Apple
Carrier freedom question

What happens if I don’t pay my previous carrier with the money provided by TMobile? Will they only send me to collections? Or will there be other consequences?

3
T
1 year ago
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debrotaFirst activity
asked in Android
I bought a new phone (not from T-Mobile), how do I tell T-Mobile?

I bought a Nokia 2780 flip phone.  It’s working on my T-Mobile account, but T-Mobile thinks I have a different model of phone.  How do I tell it my new phone model, IMEI, etc.?

1
gramps28
Pillar
10 months ago
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Houston908First activity
asked in Android
bring your own device credit

Feeling pretty furious right now... I recently inquired about the "bring your own device" promotion to switch from xfinity. Upon doing so the agent asked what phones I had. I explained that I have two Samsung s23s that I had to pay off at $500 a piece and an iphone that was paid off. The response was "great they'll be no issue for the promotion". After saying I would check back another time once I figured out how to pay them off, I was pushed into an "it'll only take a few min, we can get started right now"... great... until tonight when I went to submit my info for the promotion and I find out the phones aren't even eligible?!? So now my situation is, do I cancel T-Mobile or is there some other promotion I may be eligible for seeing how I just paid $1000 to leave xfinity... trying to deal with customer service is absolutely awful. 

1
H
11 months ago
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ScubaMike68Helper Level 1
asked in SyncUP and IoT
Honeywell T5

I have a Honeywell T5 thermostat RTH8800WF2022 that will not even recognize my wifi. Any suggestions? 

2
S
3 months ago
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jbernick805First activity
asked in Apple
Has anyone had any issues with Hulu app streaming or app just disappearing from phone and can't not install

I have had Hulu app with live tv for almost 2 years now and all of a sudden the app disappeared. Went to reinstall it and says to share location but when but it doesn’t ask me to allow it. when I look under privacy:location services it isn’t there after I have reinstalled it. I’ve talked to Hulu and apple and they can’t figure it out. 

0
J
10 months ago
A
AprilmacFirst activity
asked in Android
google verification code

i just got this new phone ( samsung galaxy )   im trying to get back into my gmail, but its sending the verification code to my old Iphone 12 …how can I get it to come to my new phone?  

2
syaoran
Pillar
1 year ago
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muramasaFirst activity
asked in Other Devices
Regarding the wireless router I am currently contracted with.

We are currently under contract for a wireless router.Our house is a two story building and we currently have the router on the second floor.I have just purchased a TV and when I connect it to the router, the connection speed is slow.If I put the Wi-Fi router on the first floor as well, will that clear up the problem?How much does it cost to rent another one?Please advise me if there is any other way to solve this problem.

3
B
10 months ago
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Mimi PhilippinesFirst activity
asked in Android
International Pass???

Tmobile support team,Before i added International pass, i have called TMobile. I was told and assured that when i am in the Philippines, i can call and text with additional charge of $0.25 per minute; but, when i am in the Philippines, I cannot call nor text, it says “You cannot make outgoing calls nor text while call or text barring is on”.can you help me.

1
syaoran
Pillar
1 year ago
S
Spakry88-11First activity
posted in Android
android 13

This is why I'm leaving TMobile for AT&T 

2
F
Pillar
1 year ago
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yibinFirst activity
posted in Device unlock
One Puls 9解锁网络

在国外，One Puls 9解锁网络，除了把手机送回美国？还有其他解决方案吗？满足解锁的所有条件。喜欢远程协助或代码解锁？

5
gramps28
Pillar
1 year ago
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Kota1432First activity
asked in Android
camera issues

Why when I open my camera it stays black. On both of my cameras rear end front cameras the screen stays black like it's pitch black outside even though it's daylight when I try to take a picture.

1
F
Pillar
1 year ago
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FivetonFirst activity
asked in Android
Why can't t-Mobile updates keep app setting and not break them.

Every time I get the forced updates it resets all of my app permissions and has broken my DEXCOM app to the point that I have to factory reset my phone to fix it which take hours to reset up all of apps.  Please stop pushing these patches that act more like a virus than protection from them.  I depend on my Dexcom app to monitor my glucose level and having to spend 4 -6 reloading my phone is ridiculous.  I know the people developing these patches do care how they affect people because they don’t need to deal with aftermath. So hopefully some T-Mobile Executive reads this and fixes the software development department and gets them to development patches that do not make the end user miserable. 

3
F
Pillar
2 years ago
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Bob NFirst activity
asked in Apple
IPhone 12 Pro Max not showing 5G

The SIM card was transferred from an older phone and since I have updated my phone to a 13 Pro that shows 5G, I now realize that my wife’s phone does not offer that on the cellular settings screen. Do I need a new SIM card or is there an firmware upgrade needed.

1
F
Pillar
2 years ago
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ClayballFirst activity
asked in Apple
Access to discontinued phone number

My son left the country for a few years to do service.  He discontinued his phone number.  Now coming home, He’s trying to log in to his email, apple ID, etc, but it requires him to enter the code from a text sent to his discontinued number.  We just need to access this number once so we can get in to his accounts and change his phone number there.  Any idea how we can do this? 

3
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Community Manager
1 year ago
M
magenta4355232Learner
asked in Android
Annoying SMS

One plus nord 200 android receiving annoying SMS, I can not block because it says can not block or add to block list. Need help to stop this SMS. Thanks.

4
M
2 years ago
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luan85First activity
asked in Device unlock
buy code

Dear T mobieI have gift from my freind iPhone 11 Pro Max but lock versionnow I would like to buy code for unlock or clean imeiiPhone 11 promaximei 1: 35389410326708‬imei 2: 35389410331090‬series: FK1ZJJU0N70Chope to get your reply and price for unlock alsothank you!

1
gramps28
Pillar
1 year ago
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