Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 981 Discussions
  • 4,446 Replies

981 Discussions

E
eirhtugFirst activity
asked in Gateways and devices

Sagemcom Fast 5688W Gateway doesn't retain configuration after a power outage

Greetings all,This has happened to on two occasions now.We’ll experience a short power outage (NLT 5 minutes) and the router loses it’s configuration and has to be setup again. Curious if anyone else has experienced this.Should I request another gateway?  Thank you! 

2
E
3 months ago
P
perchanceFirst activity
asked in Gateways and devices

Add External HD to wireless network

I have a 5TB external HD that I can connect to my laptop with usb-c.    Is there a way to connect it to my home tmobile wireless network so I don’t have to plug it in every time I want to use it?    What other equipment do I need?

2
f1vefour
7 months ago
W
Windy-BillFirst activity
asked in Gateways and devices

Tracking Mobile Hotspot Usage

I have a plan with 7 other family members.  All users have 30 gig of free MHS.  How can they track their usage?

2
W
7 months ago
M
MaurirodaFirst activity
posted in Gateways and devices

wifi extender

What is the best wifi extender to use with gateway model Fast 5688w?

2
T
10 months ago
D
Dbleagle15First activity
asked in Gateways and devices

HP 4632 Printer won’t connect

I just transferred over to TMobile home internet. All of my devices have connected except my HP officejet 4632 all-in-one printer. On the printed report it has failed for “no filtering”. Is there a way to get the 5g gateway to allow the printer MAC address?

2
R
7 months ago
Z
zhaoliFirst activity
asked in Gateways and devices

Is there a way to know which SSID network a device is attached to?

Hi 👋If I create multiple SSIDs on the 5G Home Internet gateway/router, is there an easy way to see which devices are attached to which SSID network?Right now the T-Mobile Internet app shows a list of devices that cannot be filtered.  It does show whether the device is connected via ethernet or WiFi, but does not include which SSID network.Thank you for you help 🙏

2
Z
8 months ago
S
Sebastian 3003First activity
asked in Gateways and devices

Old gateway

Hi there,Recently upgrade my gateway to the 5G. What do I do with my old gateway?

2
syaoran
Pillar
10 months ago
H
hayniehFirst activity
asked in Gateways and devices

My 5G home internet devices Cat 5 connections are not working. Wifi is great but no NIC???

My 5G home internet devices Cat 5 connections are not working. Wifi is great but no NIC???

2
copz1998
10 months ago
C
CStarLearner
asked in Gateways and devices

Questioning my current setup

I’m wondering if the way I’ve setup my network needs to be different. This is my current setup (all wired connection):T-Mobile gateway — Linksys mesh router — Apple TV —The mesh router broadcasts the WiFi signal that allows 2 phones, 3 iPads, 2 computers, 2 watches, and 1 thermostat to connect to internet. The Apple TV also acts as a Home Hub mainly the thermostatI wonder if I should change to the following setup or does it not matter (all wired)T-Mobile gateway — Apple TV — Linksys mesh router — Essentially the difference is should I connect the Apple TV directly to the gateway or should I connect the Linksys directly to the gateway? 

2
N
9 months ago
E
EmaleenFirst activity
asked in Gateways and devices

switch my 5g data to 2.5

How do I switch my data from 5g to 2.4? I just got a dog camera and it says I need to switch my data because of the quality. 

2
H
Community Manager
10 months ago
W
WowzaFirst activity
posted in Gateways and devices

T-Mobile Home internet possibly fried

My wife was home when she smelt smoke downstairs but when she figured out where the smoke was coming from, she thought it was our router. I got home and started trying to figure out if it was the router I plugged the home Internet modem in and heard a noise that I have heard when the electronics are fried. I haven't taken it apart because I am going to turn it back in but I'm almost positive the home Internet fried due to overheating.  If anyone else has this problem let me know Thank you!

2
copz1998
6 months ago
V
vile135First activity
asked in Gateways and devices

Gateway G4AR Router

I’m currently using the T-Mobile provided Gateway G4AR router. It appear it can operate in either LTE or 5G. Does the router select the best available band or is it necessary to select the operating band. If is is automatic, is it possible to manually select the operating band? If so how?

2
V
6 months ago
S
SteelRose75First activity
asked in Gateways and devices

5g Home Internet printer

Can anyone recommend an affordable brand and model that works with the gateway??  My Canon cant connect (and I tried setting up an additional SSDI for the printer and that failed too) 

2
copz1998
9 months ago
B
BadHaggisFirst activity
asked in Gateways and devices

2 gateways

I currently have 2 gateways. I can control the first one with the internet app. Is it possible to add the second to the app? Need to setup all the WiFi stuff on it. 

2
copz1998
9 months ago
N
netagurionFirst activity
asked in Gateways and devices

5g internet gateway ethernet ports disabled

I can get link but no DHCP and when I put a static IP in the same subnet (192.168.12) I can not ping 192.168.12.1 How do I enable the ports?

2
H
Community Manager
7 months ago
Q
QtranFirst activity
asked in Gateways and devices

How to access to 2.4GZ

How can I connect to 2.4Gz 

2
H
Community Manager
6 months ago
G
GrigsFirst activity
asked in Gateways and devices

Hardwire home phone

It there a product that will connect my cell phones (2) to my hardwire home phones? I want to get rid of the landline and have my cell phones connect to the home phones so I the option of answering my cell phone or the 6 hardwired home phones. 

2
G
9 months ago
H
Hernandez0510First activity
posted in Gateways and devices

Moving wifi to new home

Hi, I currently have the Wi-Fi box that is the $50/month and have moved from the address I had first got the Wi-Fi for. I was wondering if we had to change the address for it because I have now moved to a different address.

2
S
8 months ago
M
murphy11235813First activity
asked in Gateways and devices

Public IP that routes to your 5g internet device

I’ve tried calling customer/technical support (got nowhere) and I went to the t-mobile brick and mortar up the street, with zero resolution. Neither could provide me with an email/phone number for an it department, so unfortunately I’ll be posting this here. So, I found a public ip address that sent me directly to my 5g gateway device’s information that contained the serial number, UI version, firmware version, run time, and my internet connection status via HTTP. That’s correct, not a HTTPS address, HTTP. I’m not a professional but it concerns me that there’s a way to access peoples 5g gateway devices which I’m sure someone more intelligent than myself could use to exploit the device...which my internet traffic flows through...and has no firewall… What’s the solution for this? 

2
S
7 months ago
D
derwood44First activity
asked in Gateways and devices

T Mobile Home Internet Bring your own device

Just got an email that T Mobile home internet is available where I am at. Can /I bring my own device ? I already have a router/LTE combo I’ve used for years.  

2
f1vefour
9 months ago
D
dutchoundFirst activity
asked in Gateways and devices

Peplink Balance 20x Router DNS settings when connected to Arcadyan kvd21

I need some advice on DNS settings on a Peplink router. The KVD21 hands out an ip address but the router WAN connection wont stay connected. It fails WAN DNS TEST.

2
D
6 months ago
B
BffRookie
asked in Gateways and devices

Arcadyan vs. Sagemcom to replace Nokia

I have the Nokia 5G21, and it’s been more than satisfactory. Usually close to 100 mbps down, and 20-30 mbps up. The biggest complaint has been occasional signal drops. I have a Eero 6 mesh wifi, and I run a double NAT--almost everything runs through the Eero first. On the Nokia there are 12 wifi bands, and I can turn them all off.Lately it’s been locking up a few times a day and I’ve had to reboot it to get back online. I just got off the phone with T-Mobile and they’ll replace it under warrantee. But it sounds like my local store has only the Sagemcom and the Arcadyan. Or I might be able to get a Nokia shipped.My first priority is not to loose any signal strength or quality. Which device is more likely to be able to reproduce the service we currently have? We connect to B66 and n41 bands, and all three devices say they connect to those. But the sagemcom lists many more bands than the Arcadyan or Nokia which might be better/stronger than what we’re currently getting?Other priorities:Ca

2
B
8 months ago
W
Whicker99First activity
asked in Gateways and devices

netgear router problem

I connected my netgear nighthawk AX4 router to the home 5G. All the lights on my netgear router are on. However there is no available network to connect. When I open the tmobile app I see my router as a connected device. The netgear app cannot see my router so I am unable to use that. Any help would be appreciated 🙏 

2
J
7 months ago
TheColdOne
TheColdOneFirst activity
asked in Gateways and devices

Is it possible to change settings regarding cloud VPN services? Be it firewall or otherwise.

I work from home part-time and use a provided router that automatically connects to a cloud VPN to access internal sites and tools. I was talking to some of our networking guys and they said that there’s often issues with the 5G networks and the traffic that is allowed through them (MTU size and traffic shaping). So I wanted to find out if it’s possible to alter the T-Mobile gateway settings for any kind of firewall that can turn off or to allow to turn off traffic shaping/allow VPN bypass. I figure there’s a strong chance I may have to contact T-Mobile tech support proper. The current app for changing the network settings doesn’t seem as comprehensive/useful as going through the internal OS UI on a home router (like Asus or Netgear).

2
TheColdOne
8 months ago
2
2GoodFirst activity
asked in Gateways and devices

Connect wifi extender to Gateway

I have an ATT wifi extender (AirTies 4920) I’d like to connect to a T-Mobile gateway. Can this be done? How?

2
2
10 months ago
25,573
Topics
103,213
Replies
1,292,443
Members

New badge winners

Show all badges
Terms & Conditions