Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 980 Discussions
  • 4,440 Replies

980 Discussions

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magenta10597872First activity
asked in Gateways and devices

Disable secondary (5G) connection

When the Home Internet router connects to the secondary which is n71 band, I get horrible service. When the router is using only the primary, the service is good. Is there any way to disable the 5G connection? It’s strange that my 5G phone has excellent data speeds whilst the router is terrible. Perhaps it’s using a different band?

6
iTinkeralot
Pillar
2 years ago
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Angus PodgornyFirst activity
posted in Gateways and devices

RJ11 Jack on Home Internet Gateway

Does anyone know if you can hook a standard phone up directly to the gateway? My Ooma won't connect to the gateway and I get nothing when I plug the phone directly into the RJ11 jack either. The Users Manual doesn't even mention the jack . 

7
J
2 years ago
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goodwood248First activity
asked in Gateways and devices

moving T-Mobile 5g gateway a few feet for better location and resetting power plug- will I have to re-run setup?

will I have to reset password etc, run setup again, if I unplug power cord to move 5G Gateway a few feet to optimize location?

1
T
2 years ago
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HEADSHOTSCOUNTFirst activity
asked in Gateways and devices

TMOBILE INTERNET, 5G GATEWAY

IF THERE IS A POWER OUTAGE WILL THE INTERNET / GATEWAY UNIT RESTART ON ITS OWN?

1
T
2 years ago
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VivalatipsyyFirst activity
asked in Gateways and devices

ethernet cable with home internet

How exactly do you use this ethernrt cable with the Home Internt?? Does it help with the strength of he signal? Do you plug it in a regular phone jack plug in the wall? Help!! I want to make sure I'm utilizing this equipment to best of its abilities.      

5
R
2 years ago
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watFirst activity
asked in Gateways and devices

Static IP Please

I’m working from home and have systems that always need my new IP every other day.  We need an option for static IPs!

1
D
2 years ago
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Butterfly1220First activity
asked in Gateways and devices

5G home internet showing incorrect local area

Hello, We have the Tmobile home 5G internet in Zip 74075 Stillwater, Ok. However when we connect to any google service it says we are in the Dallas TX area. Of course this causes issues with searching google  , websites checking area and now letting me watch youtubeTV I cannot watch local programs live because is says I am out of my home area. I do not want to change my home area to Dalls when it should be Oklahoma City area. We are over 250 Miles away from Dallas TX, any ideas? Can Tmobile change my IP address so its local?   

1
D
2 years ago
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BeerlordFirst activity
asked in Gateways and devices

Creating SSID's when adding a router

When adding a router to the TMobile gateway and turning off the gateway wifi, should the SSID names be the same on the router as the gateway?  If not, and you leave the wife on the gateway on as well, does that cause conflicts?Bottom line, what’s the best way to set up the wifi when using a router?

5
R
2 years ago
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BeerlordFirst activity
asked in Gateways and devices

Using an AIMesh system with Tmobile home internet

Just got TM Home Internet and have the RT-AX68 U router as well as the XD4 router with 2 nodes.What’s the best way to set this up?  I’m thinking of the AX68 in router mode and use the XD4 as nodes throughout my 2 story house. I’ll have more than I need.But, my confusion is, even if I turn off the Gateway SSID’s should I use different SSID names on the AX68U?  I’m not sure if having the same SSID names on both the Gateway and router, even if turned off won’t cause conflicts.  I’m thinking of having a different SSID on the Gateway, turn it off and use the router as the main wifi/ethernet source.Maybe put the router in AP mode and let the Gateway do it’s thing?  Some say it’ll get hot and need to be rebooted often.Ahhhh, each will have it’s pro’s and cons I guess but I’m open to suggestions? 

0
B
2 years ago
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mrmetFirst activity
asked in Gateways and devices

Accessing Nokia Gateway Home Internet GUI Interface

I’m trying to view which device is on which band (2.4 or 5 GHZ).  While I can access the web GUI, when I drill down to a specific frequency the GUI requests login and password.  I am entering the login and password from the label on the bottom of the gateway, to no avail.  Home internet support was useless, as I could not get them to understand what the issue was.  They refused to transfer me to someone who could understand what I was describing.  They simply wanted me to do a factory reset...but that is not the issue.  Anybody here know how to access?  TIA.

4
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2 years ago
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eastvillagerFirst activity
asked in Gateways and devices

What's the best type of Ethernet cable to use with T-Mobile 5G Home Internet?

I’m a new T-Mobile 5G Home Internet customer and I’d like to connect my desktop PC directly to the modem by Ethernet cable and the included one is far too short.  What's the best type of cable to use with the current modem for optimal speeds?  CAT5e?  CAT6?  I assume something like CAT8 would be overkill.

4
R
2 years ago
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sdfergusFirst activity
asked in Gateways and devices

SolarEdge Connection Issue (DNS)

I just received my T-Mobile Home Internet gateway (Nokia 5G21 - gray).  Everything connected fine except for my SolarEdge Inverter.  My SolarEdge Inverter requires an Ethernet connection. I connected the SolarEdge Inverter to the Ethernet port on the T-Mobile gateway, however, it will not resolve the DNS needed and connect.  I’ve tried both Ethernet ports with the same result.  I’ve connected a laptop to both Ethernet ports and both work fine.Any advice on solving the DNS connection issue? (Specifically with SolarEdge Inverter)

0
S
2 years ago
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Joey MFirst activity
asked in Gateways and devices

5G gateway SSID names

I just received my Nokia (round) gateway. Do you all choose to make every SSID and passwords the same? And let the gateway choose which network your devices connect to? I’ve always had different names for the 2.4ghz and 5.0ghz So I know which network I’m connecting to. 

1
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2 years ago
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BDLFirst activity
asked in Gateways and devices

5G Gateway Magenta 5g distributing internet with wired internet?

Can 5G Gateway distribute internet with wired internet besides wi-fi? I’ve got the “Essentials 55.”Last night I tried locating it for first time in a room all by itself, it seemed to eventually settle into operation. I succeeded in connecting 1 laptop via wifi; but on my second desktop it doesn’t show any wifi available, nor does it show show it as an available network. I wonder if the Gateway has a wired capability. I still have this desktop running on the wired signal from my previous carrier (that used router & modem). But I’m trying to ditch that carrier completely.So the two ports on the Gateway, both Ethernet - are they meant to feed things like a cordless phone, a computer, or what? My old internet system had a port where the phone line connected. Now I’m trying to get a dial tone again, not sure why, still plugged in as before.The question of drivers is also a thought. Maybe it doesn’t need any?Yes if I sound confused it’s because I’m getting tired and mixed up - trying to

0
B
2 years ago
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BffRookie
asked in Gateways and devices

Twelve (!) SSIDs. Why?

I understand why one might elect to enable either 2.4 or 5 ghz, or both. And I assume a third 5GHz would be enabled for mesh WiFi, if/when it becomes available.But why would I elect to enable/disable up to twelve different SSIDs? If its just my home LAN, and I basically just want traffic routed to the most efficient bandwidth for the device, is there a reason to disable all but two? Currently, I’ve enabled them all, but only 1 and 5 are broadcasting, both with the same name and password. The rest are hidden and have a different password. That would allow me to connect to any one of them if I had a reason.Aside from creating a guest network, what are the reasons for enabling extra SSIDs? Are there reasons not to enable ones that are not in use?

3
D
2 years ago
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MikeSFirst activity
asked in Gateways and devices

home internet disconnect

I have fixed t mobiles home internet from not connecting. My router is up stairs and my main computer is down stairs. I put a 5 Ethernet switch on the computer down stairs, so I could connect my printer. So when I try to connect to the internet, my computer would not connect, but I could connect through my phone or tablet, so I decided to disconnect my computer from the lan to the switch and now can connect to the internet without restarting my router. Everything is working fine. No drop signals. TV’s, laptops, tablets all working fine.

0
M
2 years ago
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J_ZLearner
posted in Gateways and devices

5G Home Internet Service Equipment

I ordered T-Mobile's 5G Home Internet to test it out.It worked for about 45 minutes.To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHORE. And I'm pretty tech saavy. Then the Wi-Fi stopped working. The SSIDs completely disappeared. I couldnt’ connect for beans.So I used the Ethernet ports to access the UI and got it working again. Then the Ethernet ports stopped working - completely. Both of them.Then the Wi-Fi stopped working - again. And the reset button never worked at any point after taking it out of the box.This thing is a total Finnish piece of crap. I’ve been on HOLD with the WORST hold music in the WORLD for almost two hours now. This has been the single worst purchase and customer service experience I’ve ever had with T-Mobile. WHen I finally get through to someone I just want to send this back and to port my service over to Verizon.

10
B
2 years ago
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sdcasurf01Helper Level 1
asked in Gateways and devices

AirPrint with T-Mobile home internet Nokia 5G21 gateway

So I just set up the Nokia gateway and, for the most part, it works great for my needs.  I love that it is $25 less per month than I was paying Spectrum (the only other real option for me in my area) for faster speeds.  The only issue I’ve run into is that, while I can connect my Brother MFC-L2710DW printer to the gateway, I am unable to get any of my Apple devices to “see” it as an AirPrint option.  I currently have it connected to my old Netgear access point to be able to use it which works but I would like to not have to switch networks in order to print from my iPhone or iPad.  The UI for the gateway is super dumbed-down and I cannot find any editable security settings that could be causing the issue.Has anyone else encountered a similar issue and discovered a workaround?

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T
2 years ago
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FenixFirst activity
asked in Gateways and devices

cant connect devices to new wifi

Anyone know how to connect devices like TVs and computers to new T-MOBILE Wi-Fi? I can only get my one TV on with Ethernet cable. If I try to connect to Wi-Fi (which signal says is excellent) via password it keeps telling me password is wrong. Only works on phones. Gonna cancel damn thing If I can’t connect anything to it! Grrr

6
K
2 years ago
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cvagnew90275First activity
asked in Gateways and devices

Need wi-fi bridge

My t-Mobile unit doesn’t have a Wan port. I need a wan port to connect known bridges. My wi-fi signal in my office is very week. I need a wi-fi bridge.

0
C
2 years ago
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Ret60spFirst activity
asked in Gateways and devices

Using the TMobile ISP Box sim in a Netgear LB1120

I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem.  The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas.  For those of us in rural areas this means we get maybe 1 bar of service.  The NO bridge mode means I either intend to let the TMobile modem be a router as well as a modem, and I don’t like this idea for several reasons: 1) The firewall sucks.  2) no masquerade 3) No detail configurable firewall with subnets, 4) No embedded GPS for location & 5) the 2.4 & 5 Mhz Wifi is not powerful enough to reach the far corners of the home and those emitters interfere with the cellular signal at 1 bar, making upload speeds suck for a Plex server.  So I prefer my Mikrotik router, and my Mikrotik AP’s stanmding alone on the network - which means I need the TMobile ISP modem to be in bridge mode, (but they don’t have a bridge mode) or I’ll encounter a double

33
Z
2 years ago
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devtinagubHelper Level 1
asked in Gateways and devices

connecting smart devices

how do you connect smart devices? i have smart home light bulbs that require 2.4ghz band to setup. they connect to my cox internet (getting ready to say bye) which broadcasts the 2.4 band separately but this gateway doesn't separate the ssid broadcast so it seems like it wont work but hopefully I'm just confused.

2
D
2 years ago
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Mstrunk448First activity
posted in Gateways and devices

Devices wont connect to home internet

Hi! We just got our home internet device yesterday. Set up easily with the app and shows everything is connected with excellent range. However, we can’t get any device to connect to the internet. Every single device says “connected, no internet access”. I’ve tried calling a few times today to no avail. I have tried resetting, restore to factory settings and starting from scratch, moving locations, everything but connecting via Ethernet because well, I don’t have a cord. Nothing works.  Any advice to try is appreciated! 

7
L
2 years ago
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Hanniem25First activity
asked in Gateways and devices

5G / 2.4 G Connectability

On the T-Mobile home Internet is there anyway to choose whether the device will connect the 5G or the 2.4 G?

1
MisterK
2 years ago
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Suf15First activity
asked in Gateways and devices

having trouble wkth network on my xbox through tmobie home internet

So the wifi seems to work fine on my Xbox and other devices but for some reason, my Xbox can't connect to Xbox live party. This is weird cause my Xbox is working fine but it's sayings it's a network issue. I hypothesize that since it's wifi 6 their must be something I am not seeing here. Cause it also says on my Xbox that UpnP not successful.

2
G
2 years ago
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