Skip to main content

Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
S
SnooooopySpeaker
asked in Plans and Services
Does Internet Price Go Up If You No Longer Have A Cell Phone?

I’ve had a T-Mobile cell phone for decades and I’m sick and tired of cell phones and texting. (I also don’t travel.) I’m seriously considering getting a Cox landline for $20. The house is already wired for that.  Question for those who got rid of a T-Mobile phone after getting the internet--did you internet monthly bill increase? I could get Cox internet for $50 a month, but I really do like T-Mobile internet.  I really do like T-Mobile phone service, and have never had a problem with it, but I am sick and tired of cell phones, and could save over $25 a month with a landline.

2
S
1 month ago
T
tell-me-yRookie
asked in Gateways and devices
WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use

T-Mobile has recently updated the TMO-G4AR 5G Gateway firmware from v1.00.02 to v1.00.09.  Firmware updates are automatically performed between the hours of 1:00 am and 3:00 am and occur at different times in different regions over a period of weeks or months.  I cannot confirm the exact date my firmware was switched from v1.00.02 to v1.00.09 but based on extremely poor performance of my internet connection suddenly beginning on or about July 21, 2024, I would say that's when the firmware was updated.  My first assumption was that the tower serving my internet connection was undergoing maintenance or improvements.   My T-Mobile internet service began in November 2023.  My location is near the bottom of a foothill canyon with sloping hillsides obscuring direct line of site to T-Mobile service towers.  It was absolutely necessary to install a several-hundred-dollar external 4G/5G internet antenna which provided sufficient T-Mobile 5G 2-bar (weak) reception at my location.  The 2-bar 5G r

4
T
1 day ago
B
bobhill1946First activity
asked in Gateways and devices
How to enable and disable my networks on Home Internet

I have my Home Internet setup with both 5g and 2.4g networks. I only will need the 2.4g rarely for one appliance that I might use occasionally. How can I easily turn on and off my 2.4g network without having to delete and add it each time. It seems to slow don't my 5g when the 2.4g network is available. Is there an enable and disable switch somewhere available in T-Life that I don't know about?

2
P
1 month ago
C
Casteel1024First activity
asked in Plans and Services
remove

Hi I have five lines and I want to remove three of them how do I do that 

1
gramps28
Pillar
1 month ago
M
mrporshaNovice
asked in Gateways and devices
how do i delete mesh from app

how do i delete mesh from t lite app? The mesh doesn't work and I want to delete it from the app. I've since got a new mesh from tmobile. Thanks Michael 😊 

0
M
1 month ago
H
HarleysMomFirst activity
asked in Gateways and devices
Gateway Question re: 5ghz & 2.5

So, I have the 5G Gateway with the 2.4 & 5 ghz bands.  I am trying to change it to only use 5 ghz since 2.4 is extremely slow.  It says it is saved but keeps reverting back.  Is there a way to change it permanently?  

0
H
1 month ago
D
DonnaJ17171Novice
asked in Gateways and devices
Access Point Question

Curious.. I see two devices are connected to my Mesh access point and they have a better connection. Is it possible to shuffle  between a mesh connection and the router? Example, my work computer is connected to the gateway although I am way closer to the access point. 

0
D
1 month ago
C
Chelle18First activity
asked in Gateways and devices
home internet

My home internet keeps going on and off by itself and it’s no where near anything just suiting in my window seal. 

0
C
1 month ago
F
Franko2424First activity
asked in Gateways and devices
Fire tv 50 inch home internet promo

I made contact with T mobile customer service 4 times. i was able to verify my compliance with activation & promotion requirements. all paperwork completed corrected. was told to contact amazon directly for tv delivery but no way to contact them. This promotion should take place automatically. so its been 6 months. I believe this was a scam from T mobile get people signed up home internet. customer should not be begging retailer for tv promotion. Buy beware from promotions any company. ..Good luck looks like they will never deliver this promo. never again I will  consider changing  Internet company.    

1
J
1 month ago
S
Samsez22Novice
asked in Gateways and devices
Disable on board wifi

How do I disable the onboard wifi in my T-Mobile router? I have a Unifi Wifi system, and I want to reduce other signals.

1
copz1998
1 month ago
G
gb1058First activity
asked in Troubleshooting
Alcatel Linkzone 2 not turning on after factory reset.

Recently I wanted to factory reset my Alcatel Linkzone 2 box because I noticed it was becoming really slow. So I did so and now it's just stuck on all lights on and not turning off, anyone know how to fix this?

0
G
1 month ago
V
ViroscopeFirst activity
asked in Plans and Services
Isn't T-Mobile Fiber violating their own TOS with CGNAT

You are not permitted to use your Device or the Service in a way that we determine:Operates servers for commercial purposes, uses applications which automatically consume unreasonable amounts of available network capacity, or otherwise uses the Service or Device for purposes other than the personal residential use;That implies personal use is allowed, but CGNAT makes it so you can’t host a personal website, Minecraft server, etc. all personal non-commercial uses. 

0
V
1 month ago
O
OysterMugHelper Level 1
asked in Gateways and devices
Help. T-Mobile WiFi app won't run on my Android 8 phone.

(And before you ask, no, my LG V35 phone can’t be upgraded.)I signed up for T-Mobile’s Home Internet. Works fine (I’m using it now, connected via Ethernet.) I even have the WiFi working and connected to my phone.T-Mobile is not my cell provider.I tried to download the T-Mobile app via Google Play, but it says my phone is not compatible. A call to T-Mobile tech support revealed it needs Android 9.0 or above. My phone is maxed at v8.0.I need the app to rename my Network and create a 2.4G connection to connect my Smart Home devices, but this can only be done via the app. ...or can it? Help. TIA

3
O
1 month ago
A
AleLynxFirst activity
asked in Troubleshooting
Cannot get an older PC to connect by LAN to Sagemcom Gateway

Hi, I have an older Intel PC that I cannot get internet to from my home 5G gateway. I have checked the drivers on the PC and update the gateway when necessary. I have a known good tested CAT6 ethernet cable and have tried everything I can think of. I know both the LAN ports on the gateway work, and I know the LAN port on the back of the PC works so I’m just assuming that there is a compatibility issue that I’m unaware of with older PCs. I would like to know if anyone has suggestions on how to get ethernet from my gateway to this computer or if anyone would know what the problem would be.I am getting internet to it using an external USB WiFi card but the speed isn’t great and would like to use ethernet.

5
A
1 month ago
B
Bruce33315Helper Level 1
asked in Gateways and devices
WiFi now slow while Ethernet to gateway speedy

My MAC reports mbps download via Ethernet connection at up too 200 mbps, while recently, my WiFi to my MAC, when I disconnect the Ethernet is < 20, as is my iPhone and I cannot use my Roku streaming TV now.This is a recent change within the last week or so that the WiFi has suddenly dropped to become unusable.

2
B
1 month ago
C
chinookFirst activity
asked in Troubleshooting
Home Internet drops VPN servers

Home Internet “times out” on vpn server.  Internet access dropped.  Wait for Home Internet to re-connect or click pause and resume on vpn app.

0
C
1 month ago
A
Angry_LionFirst activity
posted in Gateways and devices
Business Internet with static IP a disaster

I want a static IP. I have T-Mobile home internet. That only uses dynamic (IPV6) addresses. I was told I had to get  business Internet. I ordered it with static IP. The Inseego device arrived. I connected and ran a speed test. I got 0.1 mbs download! I contacted tech support. It took over an hour of wrong transfers and holds to get them. They ordered a new device. II came the next day.. It woudln’t work at all. It took 3 hours to get tech support who ordered a third device. When that came, it wouldn’;t connect to the Internet at all. I spent THREE hours working with a tech. We were completely unable to get any connectivity. Static IP was also comng up incorrect. It was a dynamic IP assignment.I spent over 12 hours in total on this. Here’s what we learned:The radio in the tower has a problem with network capability. A ticket has been open on it for over 1,000 days! It’s been escalated twice wtih no result. The Inseego device willonly connect to this channel (N41). My account wasincorrec

0
A
1 month ago
A
AndreiVFirst activity
asked in Gateways and devices
ROUTER Model KVD21

I have a T-mobile router Model KVD21 ( the one with a square profile).Does anyone know whether it has a feature called“SIP ALG”and how I can access its control and (dis)able it?Thanks, Andrei Vermont2168540297vermonta@gmail.com

1
copz1998
1 month ago
S
SLM1970Rookie
asked in Gateways and devices
HP 6500 OfficeJet 710n Printer won't connect to TM Wifi/Gateway

I have an HP6500 Office Jet / 710n printer that’s won’t connect to TM Gateway.  Have worked with TM tech guy...set up 2.4 connection but still get a message of FAIL at mac filtering.  What is the solution?  It will print if the printer is connected to the Gateway via ethernet.

7
S
1 month ago
E
emmyrae123First activity
asked in Troubleshooting
hot modem

My modem is very warm to the touch.  Is that a problem?  Connection seems to be a bit sporadic niw

0
E
1 month ago
O
Orl_FlFirst activity
asked in Gateways and devices
Remotely changed language

Today as I was walking from my restroom back to my living room, someone remotely changed the language on the Tmobile 5g Sagecom 5688W that I have. I first noticed that it was lit up, so I looked closer and watched as the language changed to spanish. Then I grabbed my phone and restarted it via the app and manually changed the language back to english.  My question is, has this ever happened to anyone else? 

0
O
1 month ago
S
Steve959Novice
posted in Troubleshooting
crappy internet

Have had spotty connection at best. In April they told me they were modernizing equipment and will be fixed shortyly, still no internet. Texted support on 7/26/24 took one and a half hours to get reply, told they were modernizing the tower and I would get an update on status within 24-48 hours, 5 days later no status no internet. Service sucks, support is extremely terrible and the modernization excuse doesn’t hold water or they are extremely slow. Going to another option for internet. You guys SUCK.

4
B
1 month ago
A
ArmanBanimahdNovice
posted in Plans and Services
False Advertisement

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

0
A
1 month ago
C
ccnoyesFirst activity
asked in Gateways and devices
Specify DNS settings

How can I access my KVD21 gateway to specify the DNS settings and some other network settings?

1
copz1998
1 month ago
H
Heather2010First activity
asked in Gateways and devices
Devices not connected

I show to have signal for my gateway but none of my devices are showing connected. The app shows all devices offline. How can I fix this?

3
J
1 month ago
27,756
Topics
109,378
Replies
1,306,885
Members

New badge winners

Show all badges
Terms & Conditions