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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3054 Discussions
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lcbl75771First activity
asked in Gateways and devices
Connected devices?

How do I change the names of the connected devices in my tmobile internet app?  

2
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1 month ago
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HiyosilverFirst activity
asked in Gateways and devices
rebate

what website do Igo to toget signed up for $200 rebate on home internet

0
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1 month ago
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recppdFirst activity
asked in Gateways and devices
How to change SSID and PW?

I just received the T-Mobil 5G Gateway G4AR-1 and Access Point as part of the Home Network Plus package and am getting phenominal speeds (750 down, 125 up).  On the back of the router there is an IP address and admin and admin password.  However when you put the IP address in it comes up to absolutely garbage stuff with no access to any settings.  It tells you to download the “T-Life” app, which also gives you no access to settings.I guess my question is, can the SSID and/or factory password be changed somehow?

3
copz1998
1 month ago
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kobrienFirst activity
asked in Gateways and devices
WHAT IS THE gateway internet connection type - IP - PPP0E - LETP ?????

INTERNET CONNECTION TYPE IP OR L2TP ETC

0
K
1 month ago
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Brock303030First activity
asked in Gateways and devices
Remove WiFi Mesh from account

I had two WiFi mesh units go bad(solid white light). Customer Service sent me two new ones. You.can only have three active at a time. I do not see a way to remove them in any of the apps on iPhone, Droid, the website and the old internet app. I suggested they disconnect my account and then reactivate it. Agents do not have the ability to remove them from the call center. Does anyone know how to remove them from your.account?

2
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17 days ago
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Irediamond HospitalityFirst activity
asked in Gateways and devices
purchasing a hog spot to add to a gateway line

I have the device to the left for $55 per month. I would like to know if I could purchase a hot spot that could hold the same phone number so the bill doesn't get higher? If so how far could I travel with that hot spot? Anywhere theirs tmóbile it will work?Apparently Im prevented from using the square picture box to upload the picture of the 2 devices side by side but I'm sure someone is English comprehensive enough to know what I am asking without a photo upload.  Does the sim from the gateway have to get inserted into a hot spot device to use when travelling away from the gateway tower? Is that duable? Can home internet get taken out of the home with a mobile hot spot?

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1 month ago
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OogwayFirst activity
asked in Gateways and devices
5G Gateway having SSID and Authentication issues

Having a weird problem with my gateway. I did’nt make any changes to the device, but no endpoint or computer on the network could connect.When i do a factory reset it wont allow device to join the network if i change the default SSID T-Mobile-ABC and if i change the default password. anyone experiencing similar issues?.

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1 month ago
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codyho147First activity
asked in Gateways and devices
battery in wifi hotspot only charges to 63%

my new jextream hotspot came brand new and installed battery and plugged in. It will only charge up to 63% battery life.

0
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1 month ago
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JDK292First activity
asked in Gateways and devices
MESH EXTENDER

We are on our third mesh extender now.  Each extender has worked for a few days but then reverts to a solid white light with no connectivity.  The factory reset does nothing.  Cycling power does nothing.  The status light is solid white and the unit is a brick.  Any ideas?

7
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10 days ago
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jaytabaHelper Level 1
asked in Troubleshooting
I am unable to login to Tmobile website from my desktop , using Microsoft EdgeBrowser

When trying to login to TMobile from My Microsoft Edge browser on my desktop, I get a sign in failure, and when try to change the password, I get the following error message:{    "fault": {        "faultstring": "Unable to identify proxy for host: secure and url: /idm-usermanagement-ui/v1/user/forgotpassword",        "detail": {            "errorcode": "messaging.adaptors.http.flow.ApplicationNotFound"        }    }} No issues logging in with Google Chrome, is this a known problem or something I should be doing to my Edge browser to allow login?

2
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1 month ago
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jmorrisncFirst activity
posted in Gateways and devices
Ring Camera will not connect to 5G hotspot

I have tried for hours and cannot connect my Ring camera to the 5G hotspot. 

1
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1 month ago
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rrrrrfFirst activity
asked in Troubleshooting
IPv6 suddenly stopped working

When I signed up for home internet in December 2023 and for most of the time since then, the router has assigned fully working IPv6 addresses. However when I attempted to access IPv6 only resources today I found it had suddenly stopped doing that. Devices that connect are only being assigned v4 addresses. I need to access non-public, v6-only sites professionally and this is a serious problem. What's going on and what do I need to do to get my router and/or service (whichever is to blame) fixed?

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copz1998
1 month ago
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Rich3302First activity
asked in Troubleshooting
Porting thru the Sagemcom Fast 5688W modem

For the Sagemcom Fast 5688W, port forwarding is being blocked before getting to my Asus router.  Is there an easy way to open the modem ports or DMZ or make the modem just an access point or turn off modem NAT

2
R
1 month ago
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Hi.Helper Level 1
asked in Troubleshooting
Digits and cats!

Whenever I type on my Digits web app colon three (:3), a cat’s head picture has been substituted!  How to prevent this from recurring?

4
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14 days ago
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noisypilotFirst activity
asked in Troubleshooting
Why Can't I Report A TM Number Being Used For Crimes?

I know T has a lot of tools for avoiding being scammed, but what am I supposed to do when I see a T-Mobile number whose only purpose is to commit crimes?  There appears to be no way to report them and get them shut down. To wit: An elderly staff member of mine received one of those classic “you purchased something really expensive from Amazon, call this number to cancel the order” emails.  I looked up the number and it is a T-Mobile number.  If you call it, you get “Amazon’s Cancellation Department” which clearly isn’t Amazon’s Cancellation Department.  I assume 1’000’s of these emails were sent out.  Wouldn’t the simplest thing to do, and would be the most benefit to seniors getting this scam, would be to shut down the phone number for violating T’s terms of service?  Unfortunately, when I called T’s customer service per their abuse page, they kept saying I should just block the email, or add the number to my blocked numbers.How do I get a clearly criminal number that is requesting in

2
syaoran
Pillar
1 month ago
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Hi.Helper Level 1
asked in Troubleshooting
Digits

Every time I click to see my messages on my Digits web app, it crashes.  Please advise. 

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1 month ago
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AzmikeFirst activity
asked in Plans and Services
Hot Spot disconnects in 10 minutes

The hot spot on my Revvl 6 pro disconnects after 10 minutes regardless of where I have it set. I went through comments in the forum and this is a common problem. What is the resolution to this problem?

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1 month ago
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JSB17First activity
asked in Plans and Services
Device Protection

The device protection for my phones is on my two free lines that are currently unused.   Shouldn’t they the device protection and payment for the new phones be on the same lines currently being used?  If I use those 2 free lines won’t the device protection be on the wrong devices?

1
gramps28
Pillar
1 month ago
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N8NTFirst activity
asked in Troubleshooting
how to change primary account owner

When I set up my new account I set up my wife’s new phone first then mine a day later. She is the primary account holder now but doesn’t want anything to do with being that. How can I change the primary account holder to my second phone?

1
gramps28
Pillar
1 month ago
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Deb E.First activity
asked in Troubleshooting
Can't change voicemail message

I chose to use my name for voicemail. I thought it would say leave message for ‘Jane Doe’ but when I called it from a friends phone the voicemail just said ‘Jane Doe’. I then went in and recorded a custom msg saying ‘hi, this is Jane. please leave a message’. I selected that to answer. When I go in to play the current voicemail message that is what I hear. When I call again from a friends phone it just says ‘Jane Doe’. I can’t seem to change it.

0
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1 month ago
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CazadorFirst activity
asked in Gateways and devices
G4AR no internet

Hi I’m replacing a KVD21 Gateway with a G4AR Gateway because of location to use an external antenna.When I hook up the G4AR on the screen it shows 3 bars and says good connection but also shows “no internet”.  When I look at the Advanced Cellular Metrics in the App it does not show a Cell Tower.I’m not sure if it is because it shows Firmware version 1.00.02 instead of .09.  But T-Mobile can’t update the firmware without the internet connection. Thanks for any help on this. 

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1 month ago
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SCBFirst activity
asked in Troubleshooting
Connection

Any idea why my internet has shut down the last 2 nights at about the same time? 

1
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1 month ago
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DaBootyWarriorFirst activity
asked in Gateways and devices
Moving with T-Mobile router

Just wondering. We are starting a military move and have to stop in Florida for 5 months before moving to Phoenix. Can I take my T-Mobile router with me or do I need to return it and get a new one in Phoenix? I don't mind to continue paying for it if I can still use it in transit. 

2
syaoran
Pillar
1 month ago
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WeMaNovice
asked in Plans and Services
How long does it take to get the$200 virtual rebate?

Signed up for the virtual rebate for internet, how will I know I got it? As I only have t mobile for the internet. 

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1 month ago
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RBensNovice
asked in Plans and Services
data

When I was with AT&T there was a feature on the app that allowed me to turn off the data to my kids device any time I wanted or needed to. Does T-Mobile have this feature 

3
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