Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2560 Discussions

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Butterfly1220First activity
asked in Gateways and devices

5G home internet showing incorrect local area

Hello, We have the Tmobile home 5G internet in Zip 74075 Stillwater, Ok. However when we connect to any google service it says we are in the Dallas TX area. Of course this causes issues with searching google  , websites checking area and now letting me watch youtubeTV I cannot watch local programs live because is says I am out of my home area. I do not want to change my home area to Dalls when it should be Oklahoma City area. We are over 250 Miles away from Dallas TX, any ideas? Can Tmobile change my IP address so its local?   

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1 year ago
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plaguereignFirst activity
asked in Troubleshooting

Prefix Delegation

Does tmobile support prefix delegation?  Has the NO answer changed?  I am trying to incorporate this into my current ubiquiti setup and can’t do it with the Double NAT.  Any suggestions?

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1 year ago
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watFirst activity
asked in Gateways and devices

Static IP Please

I’m working from home and have systems that always need my new IP every other day.  We need an option for static IPs!

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1 year ago
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Studio8100First activity
asked in Troubleshooting

manage device list removal

Is there any way to delete a device off the T-mobile Internet app?

0
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1 year ago
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BeerlordFirst activity
asked in Gateways and devices

Creating SSID's when adding a router

When adding a router to the TMobile gateway and turning off the gateway wifi, should the SSID names be the same on the router as the gateway?  If not, and you leave the wife on the gateway on as well, does that cause conflicts?Bottom line, what’s the best way to set up the wifi when using a router?

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1 year ago
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Nellie123First activity
asked in Troubleshooting

Home internet gateway much slower than phone

I just got the home internet gateway for $50/month. I did some testing and found the best location in my house. Then I did side-by-side speed tests with my Samsung Note 20 connected to it, then just my phone on it's own using 5G data directly. There was a huge difference in speed. Around 80Mbps (downlink) through the gateway vs. 500Mbps via my phone. Why is the gateway so much slower? Any insight? Thanks! 

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1 year ago
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Tomtom4049First activity
asked in Troubleshooting

Mifi on Linux Budgie via USB

Trying to use Mifi 2000 via USB on a Linux Budge machine.  Doesn’t see a ethernet over USB connection.  Not using Wifi, direct USB. My old T-Mobile 4G hotspot works fine. Any ideas?

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1 year ago
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BeerlordFirst activity
asked in Gateways and devices

Using an AIMesh system with Tmobile home internet

Just got TM Home Internet and have the RT-AX68 U router as well as the XD4 router with 2 nodes.What’s the best way to set this up?  I’m thinking of the AX68 in router mode and use the XD4 as nodes throughout my 2 story house. I’ll have more than I need.But, my confusion is, even if I turn off the Gateway SSID’s should I use different SSID names on the AX68U?  I’m not sure if having the same SSID names on both the Gateway and router, even if turned off won’t cause conflicts.  I’m thinking of having a different SSID on the Gateway, turn it off and use the router as the main wifi/ethernet source.Maybe put the router in AP mode and let the Gateway do it’s thing?  Some say it’ll get hot and need to be rebooted often.Ahhhh, each will have it’s pro’s and cons I guess but I’m open to suggestions? 

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1 year ago
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notyouraveragepatrickFirst activity
asked in Troubleshooting

Advanced Features 5g Nokida

I would like to see increased features from the 5G Gateway.1: it supports multiple SSIDs, but does not appear to support bandwidth throttling, which is a huge miss in my opinion. 2: It supports multiple SSIDs, but does not allow me to define one as a guest network, with related guest network limitations (and throttling, see 1: above). 3: I have no option to change my desired DNS servers. I understand and acknowledge that changing these incorrectly can cause issues with browsing. However, other devices allow it, and it provides additional “advanced” features for those that understand them.. for instance, someone that has their own DNS server internally and would like to use that, instead.I just started service, so this list may be small in comparison to those that have used it for longer.

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1 year ago
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HEADSHOTSCOUNTFirst activity
asked in Troubleshooting

INTERNET

WHEN A DEVICE THAT USES WIFI DERIVED FROM THE TMOBILE 5G INTERNET SAYS IT WILL ONLY WORK AT 2.4GHZ??? DOES THAT MEAN IT WONT WORK WITH THE TMOBILE INTERNET UNIT?

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1 year ago
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SnoozecatRookie
asked in Troubleshooting

Need real tech support for 5g download problems

I have had t-mobile 5g Home Internet for a couple of weeks now.  My download speeds are running around 30 to 40 Mbps on average, as determined by checking speedtest.net every 10 minutes.  (I am trying decide if I will keep this service or, sadly, go back to the slow but reliable CenturyLink DSL I had formerly).The download speeds aren’t great, but they are definitely better than I get with my 10Mbps DSL.  However in the last two or thee days I experience almost total outages.  Please see graph below:Three days of download speed tests, 10 minute intervalsT-Mobile only offers phone support, and so there is no opportunity to present the information I have and the calls are really time-consuming.  I have a lot of respect for the folks in India who handle these calls, but let’s face it, they are just running a “reset the modem and hope” sort of checklist.  My call resulted in absolutely no long-term fix.So is there any way, short of some sort of e-mail roulette (guess an email address and g

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iTinkeralot
Pillar
1 year ago
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seatocl1First activity
asked in Gateways and devices

moving from cable modem to T-Mobile 5G Highspeed gateway disable wifi?

moving from cable modem to T-Mobile 5G Highspeed gateway disable WiFi? I have a DECO M5 mesh with firewall and security features that do not run in AP mode. I have just unplugged from modem and into the gateway. It is working but would like to turn off the Gateway’s WLAN. I do not want the non-used WLAN to compete with the MESH. Some also have said gaming will not function correctly. They say double NAT’ng.  Why can’t things have simple and advanced modes of setup. Or in this case the switch from a cable modem should have a macro option in setup that if you select it automatically sets all that is needed to simulate a modem.

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iTinkeralot
Pillar
1 year ago
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johnborHelper Level 1
asked in Troubleshooting

So why all the reconnections ?

So why are we getting these constant disconnections and then we have to reboot throughout the day?I set up a automation tool to ping google and if it fails , it automatically reboots the T-Mobile router and this is occurring at least 3-6 times a day.. WHY?Come on T-MOBILE give us a answer .. especially since Verizon has now rolled out their own home internet near me.. 

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1 year ago
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MrBalzackRookie
asked in Troubleshooting

Connectivity and Bandwidth

When will T-Mobile be honest and up front about our service? Yesterday afternoon I had over 100mbps home internet download speed. Today 32mbps. Why? Or why are we constantly bothered with resetting the modem because we loose connection? Shouldn’t it just establish a new connection the instant it looses connection? And why aren’t all towers 5G when they sell us a 5G device and know where we live? But here’s the big one. I call looking for help and I get a customer service rep tell me “I can get you a booster for your home internet” and he transfers me and the tech laughs about customer service telling me there is a booster for my home internet. Still laughing he says no there is no internet booster. Really!? So many people say how great T-Mobile is. I guess the phrase “Your experience may vary” is quite true with T-Mobile. Sadly Centurylink is even worse and only offers 3mbps download and 1/2mbps upload. I guess I need to move to get good internet. And yes this is more of a rant than a

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1 year ago
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MyockeyFirst activity
asked in Troubleshooting

home internet has been slow but 5g connection on phones js sufficiently fast.

For the last month maybe more our home internet has been insanely slow (3-5mbps down). But our cell phones are still getting sufficient speeds (75-125mbps down). I'm literally sitting right next to my modem and this disparity is happening. Any advice on how to correct this? We can't stream anything without poor picture quality and constant stalling.  

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1 year ago
iTinkeralot
Pillar
iTinkeralotPillar
posted in Troubleshooting

RE: Router web-gui Authentication with admin & saving to browser (bug)

RE: Router web-gui Authentication with admin & saving to browser (bug)Software version: 1.2103.00.0338Browsers: Safari, Firefox, Chrome, Vivaldi, Edge, FiredragonOS Tested: MacOS 11.6.3 Big Sur - Windows 10 (current updates) - LinuxNOTE: The nature of this behavior ONLY presents when one saves the admin authentication information in the browser. If the admin account authentication information is NOT saved to the browser this behavior is not seen. I have not seen other reports of this behavior but it only very recently surfaced for me due to the need to make a couple of changes. I previously had NO issue with the saved information and the one obvious factor that stands out to me is the newer 0338 code in the router.First encountered with Safari on MacOS 11.6.3 & Firefox with 1.2103.00.0338Characteristics: If the admin user credentials are saved in either of these two browsers there will be a prompt that presents to save updated authentication each time the authenticated “admin”

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iTinkeralot
Pillar
1 year ago
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djkFirst activity
asked in Troubleshooting

Maintaining battery life in T-Mobile Hotspot

Does anyone have advice on charging the T-Mobile Hotspot to lengthen battery life?  I don’t think to check the little box as often as I probably should for status on charging or battery usage.  Is there a number of hours it should be plugged in versus unplugged?  Any tips or advice would be appreciated.

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1 year ago
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David13517First activity
asked in Troubleshooting

Press 4 to access the mailbox options -- need read them because I can not listen them?

 press 4 from T-Mobile voicemail main menu to reach the mailbox options. I can not understand the voice instructions under each of the mailbox options because English is not my mother language and I feel the voice oral instructions are too fast for me to listen to. I need read them.  

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1 year ago
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David13517First activity
asked in Troubleshooting

How to check T-Mobile voicemail on Windows 11 but I am not a T-Mobile customer?

I am a customer with Liberty Wireless who rent T-Mobile network and use T-Mobile voicemail system so that my voicemail is T-Mobile voicemail. Since I am not a customer for T-Mobile, I do not have a sign in T-Mobile account to check voicemail there. How I can check my T-Mobile voicemail on my Windows 11? 

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gramps28
Pillar
1 year ago
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latte50First activity
posted in Troubleshooting

5G speeds on wifi, but 4g speeds on ethernet

Hi,Got t mobile home 5g about 2 weeks ago. During the first week, speeds were fantastic, 650 down 40 up, on band n41. After that first week, the router rebooted itself on its own and when it came back I had a new ip, but the speed was still the same. I was curious as to if you get assigned a new ip every time you reboot, so I did it again and confirmed you do get a new ip. This time when I checked the speed after rebooting it manually, I dropped to 150 down 30 up (band b66). Tried rebooting it a few times and couldn’t get back on the good speed band (probably due to the location but I cba to move it around). Keep in mind this is all being done on my computer that’s connected with ethernet.The weird part is, when I connect up to the router via my phone’s wifi, I’m still getting 650 down and 40 up. It’s literally just the ethernet that drops the speed and uses the b66 band while my phone still is using the n41, which makes very little sense to me since they are both connected to the same

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1 year ago
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EdwinSMFirst activity
asked in Troubleshooting

16 year old

I’m 16 and was hoping to get tmhi but I see you need credit is there anyway for me to get the service?

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syaoran
Pillar
1 year ago
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Tank42First activity
asked in Gateways and devices

Devices only see 5GHZ router - Need to see 2,4ghz also

All my devices only see my 5ghz T-Mobile gateway.  I’d like to add smart bulbs that require 2.4ghz. Solution? 

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2 months ago
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RussTFirst activity
asked in Troubleshooting

I have two gateways, mobile app only can show first one. how to have both on one app??

I have two gateways, but my mobile app only can show first one. how to have both on one app??  

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4 days ago
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reliabilityismymidnameSpeaker
asked in Troubleshooting

My Gateway is showing 0% battery

My Nokia gateway is showing 0% battery and it’s been showing it for several days now. It had been fluctuating from the single-digits up to mid-80, but now it’s all the way down to zero. I know that the battery doesn’t have that much of an impact on the gateway’s operation, but i am wondering if it’s a symptom of a larger issue, and whether my unit needs to be replaced. To be clear, the unit works OK without any apparent issues so far; just the annoying 0% battery level in the display.I am using a small power strip to power it and that has another device (a Google Mini) attached to it. Could it be the cause of this issue?Nokia gateway, hardware version 3TG00739AABA, firmware version 1.2103.00.0338

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1 year ago
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Hannah0227First activity
asked in Troubleshooting

home internet won't connect to any devices

We’ve had the home internet for almost a year, with no issues. We did have to get a new router a few months ago. It’s all worked fine, but a few days ago it stopped working. We called customer service, went through the whole deal with resetting. The router has bars, the devices I’m trying to connect to have “excellent signal”. It just won’t connect to anything anymore. Maybe 3 hours out of the day total it will stay connected to the tv. 10-20 mins at a time…then it just drops off. And won’t work for another few hours, despite everything I have tried. 3 different phones, 2 different tvs, an Alexa. Won’t connect to any of them. Have always had amazing speed. Do I need a new device? Is there anything I can do? Are these overheating symptoms?  I know absolutely nothing about internet or electronics in general. Customer service doesn’t know how to fix this at all. I’ve scoured google, and the discussions here and I have no answers. 

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tmo_mike_c
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1 year ago
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