Home and Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet
I got just got T-Mobile last week for my home and my parent's home. My parents have an iPad and security cameras. My home has a gaming system, security cameras, streaming tv, computers, etc.My question is about the gateway. I was given the Nokia (I think they call it trashcan) and I noticed on the T-Mobile website the newest model is the Arcadian. I called the store and the guy I talked to has never heard of the Arcadian. I then called the T-Mobile 800 number and the rep said she could send me the Arcadian. Has anyone compared them?My only complaints so far...The app is horrible! I constantly get a spinning icon or a screen telling me to set up my network when it already is. I have uninstalled the app several times. Is this is the only way to find out which direction the tower is located and to update the gateway? I am in an older home with limited outlets and I know it is not a good idea to use extension cords.
I have constant dropping of my internet signal daily. I can't possibly call Every time. I would be on the phone well over 50 times a day. This last hour I've watching a show with lost signal every 10 seconds...comes back...drops...comes back...drops. I do a speed test....signal gone. I've had my gateway changed, rebooted, and even had helpdesk reboot my gateway with the tower. Someone needs to run diagnostics on their 5G tower.
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the Nest wifi to the gateway so I would not have to set up every device in my house. The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this. I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+). What good is home internet if the connection constantly drops?Furthermore, they promote you get a year of Paramount+, which I already have through my phone service. I can’t even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not.Might be time to just bite the bullet and send this back as it seems it is not ready for prime time.
My account was somehow deactivated after a conversation about the first month being free. A great agent “Lorenzo” restarted my wireless wifi service. When I tried to make my payment the CC that was originally connected to Autopay had been deleted or removed. I made a single payment then reinstalled AutoPay. Checking my up coming billing it showed an extra $5 payment added each month as if the Autopay was NOT working. It says it is. Any help would be greatly appreciated.
When I try to share a TikTok video on messenger my recipient gets it the first time. But if I send another one they dont see it. Instead they see the logo TikTok-make your day. And don’t see the video I intended to share. Happens on my iPad and my phone. I’ve tried clearing the cache, that won’t work. It shares my video only once, then it won’t share another one.
I am having trouble with the Tmobile home Wifi. At times it works great. At others it will buffer or drop movies, internet, music, etc. I have the modem in a good spot where the signal is 4 bars 100 percent of the time. It is getting to the point where I may have to go back to Xfinity (something I do not want to do). Could it be because we have too much 5g traffic and not enough resources here in town?
I have 5G Internet service with T-Mobile. I want to convert my landline service to T Mobile. It’s currently on another internet provider. I see there’s a tel port on my Gateway device. I can’t find a link on my account pages and I’ve been on hold with T-Mobile support for over half-hour.When I first signed up, I saw a special offer for Ooma through T-Mobile. Can anyone direct me to that?
This could be long because I am writing a lot to explain my situation. Recently, I purchased an entire gaming setup with money saved from work. I’ve finally got past all my audio issues because it was my first time ever using an XLR Mic (Audio Technica at2035) and a preamp (GoXLR Mini). And now after everything is done I would just like to play some Rust or Warzone with the boys on a Tuesday evening . But, through the morning till about 10pm.. my internet is unusable. Internet speeds were showing 0.18mbps trying it’s best(this issue has been occurring since I received the router, which was before the computer). On Discord my voice cuts out, my games lag, the audio lags, and I’m just so frustrated this is the only thing keeping me back. I’ve tried time and again rebooting my network card, updating drivers, restarting/updating pc, unplugging/replugging router, and now I’m thinking about upgrading the cat5e to a cat6. I’m genuinely desperate to fix my internet speeds. Does anyone know wha
For the last 12 months we’ve had pretty OK speeds with T-Mobile home internet - enough for two people to work from home. Never “great” (I.e., any thing over 20 mbs) but enough to get by. About two weeks back out internet basically became inoperable. Most days we’re lucky to break above 1 mbs. I’ve spend hours on the phone with their idiot techs and have had two new gateways sent to me but with no change. No one can explain what happened in the last two weeks to explain what happened not offer and solution. Oddly, the data on my cell phone works fine while the gateway is shit. Anyone else in northern Virginia having similar issues? I feel like the 5g rollout has totally screwed us over.
I honestly can’t wait until fiber is laid up our street as T-Mobile’s home internet literally sucks. There’s no way one can dependably stream video, and 4K video is out of the question. How they can honestly call this service 5g blows me away. We’re now supplementing tmobile’s home internet with DSL. We’re getting a rock solid 56 Mb download speed with our DSL while tmobile’s download speed is anywhere from 1-25 Mb. The only reason we’re keeping tmobile is because the upload speeds are a consistent 60-75 Mb, and my wife occasionally needs to upload large graphics files. We’ve had the service for a year and I can’t wait to drop it.
Has anyone found a way to access technical support and get past the Level 1 folks?I’m getting very erratic connection speeds and occasional drops.I’m showing 3 bars of signal strength, but support has been unable to provide any meaningful diagnostic informationThe T-Mobile router is giving me DHCP leases as short as 1 hourIt’s more than very painful to attempt to explain why this is not a good idea on the private networkThanks all
I just got the 5G Gateway. There appears to be no way to control IP addresses assigned to the devices accessing the internet through the Gateway, therefore each time it is rebooted the IP address for any given device is likely to change. I have a WiFi enabled music hard drive that is accessed by a couple amplifiers in different rooms to play music from my stored collection. The access requires a consistent IP address. Until T-Mobile expands the user interface control to include defining static IP addresses for specific devices, I can not use the built-in router function. Fortunately you can hardwire an external router that has this function, like any of the Netgear routers. Unfortunately, the speed of service drops with this approach. It is still good, but not as good as it should be - dropping from 436MBps to 154MBps. It’s still a lot better than the speeds I had with CenturyLink, but I would like to see T-Mobile upgrade their app to allow this IP address control. Others have
Been an interesting year and more… service has improved a LOT here in the Florence, SC area, to the point that it has proven to be a viable alternative for a budget service. Has handled 2 Roku’s streaming just fine at up to 1080p, and some light/casual gaming on both PC and PS4. But, unfortunately, I have come back around to where I need that inboud IPv4 traffic to work again. Without a proper forward facing v4 address and full NAT functionality, I unfortunately had to discontinue the service after about 16 months. Yes, we were able to get around some issues with a VPN service… but the extra cost and complexity just isn’t worth it for trying to address more complex use cases. We really need the assurance of a line that just works with full NAT functions without any extra steps/costs. Will be checking in on the forums periodically to see if any progress is made on the inbound filtering/blocking front to see if anything comes of it. Hopefully they can figure something out in the next
As I write this I’m sitting in a local library with a download speed of 8 Mbps, no doubt the backend carrier is CenturyLink. This is the second day that I haven’t been able to work from home now, because T-Mobile thinks it’s ok to upgrade the tower in the middle of the work week. I called tech support, and it’s pretty clear they give absolutely 0f about business users, because when I explained to them that my job and my partner’s job are dependent on having business critical reliability for Internet service, the best they could do is say “We promise not to do this again. I guarantee that it won’t happen again. Oh, and we would like to credit your account $10.” Well, $10 didn’t even buy two coffees at the local coffee house, along with their crappy WiFi. I’m sure T-Mobile’s rationale is the country bumpkins don’t need Internet because they don’t read anyway. But I can assure you that having moved from the big city, and we’re both in the fintech industry, that any loss of connectivity co
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