Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2527 Discussions

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TheCraigFirst activity
asked in Troubleshooting

KVD21 settings

WHY can’t users change the WIFI network names and passwords using a laptop on the KVD21? WHY are we limited to using the CRAPPY mobile app only?

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1 year ago
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xmasFirst activity
asked in Troubleshooting

no internet connection

no internet connection for my 5G T-Mobile at home on Hester in Manhattan. is there an outage?

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1 year ago
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TheaboveFirst activity
asked in Troubleshooting

Port Protection Ind MI was added

the notification that a feature was added: “Port Protection Ind MI” is not helpful & shows disrespect for the customer. Please explain (no codes) what this notification means. 

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1 year ago
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lariktomaFirst activity
asked in Troubleshooting

LY

The Skype suddenly disconnected after 20-25 min communication with overseas ?!checking the problem ( almost the same one with every Skype call), discovered the home internet shutted off ?!  Disconnected the Gateway Modem-router, waited for 2 min., connected, the Mac desktop was reconnected to the internet and able to be connected to Skype again?!For that reason (for almost 5-6 months) replaced the Gateway 2 times, nothing changed?!any Ideas? Thanks.

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L
1 year ago
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Zobey41First activity
asked in Troubleshooting

5G home wifi slow download speeds 1MBs

Just unboxed and connected 5g gateway. The app says Excellent connection at 5 bars but my download speed is only at 1MBs. Why?  I've been downloading a movie that's only 2.3gb it's been 30 minutes now and I'm only at 50% and I don't have any other devices connected to the gateway?  Any suggestions or insight?Thanks everyone 

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Z
1 year ago
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FishyFingazFirst activity
asked in Gateways and devices

network adress

How come as soon as I connect to router with my iPhone my network adress changes to my iPhone up adress and dns?

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F
1 year ago
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TahoeLisaFirst activity
posted in Troubleshooting

Brand new T-Mobile Gateway —DC METRO

The app sucks  There are PERIODS between the words when you set up. The periods are all but invisible to the naked eye.  My speed is phenomenal.     

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1 year ago
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scheerceFirst activity
asked in Gateways and devices

IMCP across Ardadyan ethernet interfaces

Just received my Arcadyan.  Ignoring the hundreds of complaints, coming from someone rural that was dealing with a Point-to-point 4Mbps TOPS! antenna connection which would drop with the wind (literally), I have been pleased in my testing.  It is not 100%, but expectations have been set pretty low.  I have found something odd I cannot figure out other than the gateway must be not allowing ICMP across the two ethernet interfaces.  I have an Orbi mesh in AP mode (wifi enabled with a unique SSID) plugged into one interface.  All the devices which plug into the Orbi or connect via wifi ork fine.  I have a switch plugged into the other ethernet port on the Arcadyan with a couple laptops.  Again, these all access the internet fine.  However, nodes on the Mesh cannot ping nodes on the switch, and vice versa.  The twist, if I connect a laptop to the wifi on the Arcadyan, it can ping everything on both sides. Thoughts...

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1 year ago
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merlepiersFirst activity
asked in Gateways and devices

i am not able to connect a android phone to my home internet but can everything else how do i fix this

I am not able to connect my Android phone to my 5 g home internet, I can connect anything else but that. why and how do I fix it

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1 year ago
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sdvaletoneFirst activity
asked in Troubleshooting

Port Forwarding

Does anyone have steps or updates on port forwarding?

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1 year ago
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AddiFirst activity
asked in Troubleshooting

ho

How do I get home internet? 

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1 year ago
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Teresa1956First activity
asked in Troubleshooting

bluetooth headphones

All of a sudden I cannot pair by Bluetooth. Also not charging 

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1 year ago
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nureochibaFirst activity
asked in Troubleshooting

Gateway stopped working after two months

The Home Internet Gateway worked fine for a couple of months with upload speeds of ~300 Mbps and ~35 Mbps down even though it was showing just two bars. Then four weeks ago the connection started to drop intermittently, progressively getting worse until a couple weeks ago the internet connection dropped off so frequently that the TV became unwatchable and internet connection was sporadic that email servers started to disconnect.  I have called and spoken to their tech advisors countless number of times and hours to no avail. They even sent me a second Gateway unit which did not do any better. As I type this message on my iPad, I am using their ultra slow hot spot connection to my phone and  forced to go back to another internet provider. Anyone have similar experience with the TMobile Gateway?  Is there a solution to my problem other than another internet provider?  

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1 year ago
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Xandersmom19First activity
asked in Troubleshooting

connected no internet

Have absolutely no internet majority of the time it says connected but no internet first they though it was my router son they sent me a different one now I’m have even more problems and contacting T-Mobile doesn’t get u anywhere help

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1 year ago
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MetaTFirst activity
asked in Troubleshooting

Home internet service too slow

I just signed up for TMO's home internet service and having nothing but problems from the start. They gave me the Nokia gateway from the start and was getting 7 mbps download (forget about the upload, it's pitiful). Next day changed it to the Arcadyan gateway. Download improved to 15 but couldn't maintain that connection speed, it would fluctuate in a range between 3 - 15, not at all what I was expecting for 5G service. After 3 days of tech support, it's concluded that this is the best I can expect. Btw, there are 4G towers near me, according to their engineers but oddly enough they are claiming that poor location/coverage is the issue for my problem (I can't see their reasoning in this. I'm close to the towers but coverage is a problem. Huh?). Does anyone have advice on how I can improve my gateway performance? I understand an external antennae can make vast improvements, but it's an expensive option and labor intensive, i.e., if I want to mount it to the side of my house. Should I ju

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1 year ago
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denkaiFirst activity
posted in Gateways and devices

Enable advanced mode for "Gateway"

please offer the nokia modem to advanced users to begin with, or enable advanced settings so a user can disable wifi/dhcp/dns etc.  I use my own recursive DNS, DHCP server, and Wifi router, I’d like to use the t-mobile service but it doesn’t work for me.

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1 year ago
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frustated2First activity
asked in Troubleshooting

Arcadyan

The T-Mobile app goes in and out. The app will show no bars! I changed the admin password and Wi-Fi passwords, and the app says I’ve entered the wrong password, but the web interface accepts changed passwords. the 2mghz line shows no internet at times. when trying to reconnect my Alexa devices it shows no internet! This has been an ongoing problem for months.I am currently on hold to speak to someone, 30 minutes and counting. This is the worse customer service I’ve ever dealt with. When they want to end the call, they pretend there’s a bad connection, SMDH!   

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1 year ago
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isagoldstickFirst activity
asked in Troubleshooting

Positioning our TMHI Nokia gateway due to marginal connections ( related questions...)

Hello, After multiples contacts with friendly T-Mobile tech support, I have concluded that I must try something more radical to improve our connection without resorting to external antennas.  The best location I have found so far is against a bedroom window, but the aesthetic is not pleasing and the signal is still marginal with sporadic connection losses during rainy conditions and other less clear circumstances that can only be rectified by a gateway restart (and one time it took about an hour to reestablish a connection).Here are my questions:Is it true that a working primary connection is necessary for the secondary connection to be useful… and must the primary be LTE?    We have one location in our residence where I get a non-connecting LTE signal on the primary and a good 5G signal on the secondary, and yet it does not work at all.  T-Mobile tech support told me that this was normal. If I remove the battery and run exclusively off the power adapter, can the device be restarted by

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1 year ago
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NYJackRookie
asked in Troubleshooting

Want to change gateway

When I first started with T-Mobile 5G home internet they sent me the Arkadyan gateway. I was unable to get my Roku TV to see the 5ghz WiFi from this gateway (could only see the 2.4ghz). So I called and the tech (expert?) I spoke to agreed that the Nokia gateway might work better so he had one sent to me. So I tried it. While the Arkadyan gateway gave me 3 bars (good internet connection) and the Nokia only gives me 2 bars (weak internet connection) the download speed seemed to be better on the Nokia. So, I sent the Arkadyan back. Shortly after that my 5G connection started dropping regularly, only a reboot usually brings it back (sometimes it doesn’t). When the 5G drops the download speed is awful. Maybe I made a mistake returning the Arkadyan? Is it possible that the “good” connection on the Arkadyan will maintain a consistent 5G connection? In the last few days I’ve spent over 2 hours on the phone with their “experts” but they don’t seem to be able to send me back an Arkadyan gateway!

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1 year ago
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mgnycFirst activity
asked in Troubleshooting

Home Internet Dropped Signal

New to T-mobile home (currently in the trial period) and have found this community very helpful. I'm really interested to know if people are experiencing intermittent connection failure. Wi-fi is strong in the house, but the internet won't connect for a few seconds at a time and it feels pretty random. I have the latest Arcadyan router and live in New York City. I’m cooking at 5 bars (excellent) and there is actually a T-Mobile store on the street level of my building. I’ve set up a script to ping google and notice that it cuts out randomly sometimes for 3-10 seconds. I’m not sure if that is a good way to test, but I’ve attached a screenshot of how the outage was recorded: https://ibb.co/x37gQpJ. I had the script running in the background when I noticed a page hanging on load. I immediate did a (google) speed test and saw that it couldn’t establish a connection to the server. All the while, I had 5bar and full a full wifi signal. I’ve even had my sim card replaced at the t-mobile store

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1 year ago
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SethFPSFirst activity
asked in Gateways and devices

cant connect local online multiplayer

Been trying to play a variety of games online with my girlfriend while she uses my internet over wifi and im connected via ethernet. But no matter the game we play, we cannot play together. It will connect us together but as soon as a game starts she experiences a disconnect issue.  is this because were battling on the same IP address despite using two different systems?  The odd thing though on too of this is, some games work. For example were able to play Roblox, or even Sea of Thieves together; but games like Halo, or even Fall Guys we cannot once we find a game. Its like it doesnt even try. 

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1 year ago
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MadeemanFirst activity
asked in Troubleshooting

Channel Bonding

Does Home Internet allow for channel bonding?  My internet is too slow for video streaming and work via VPN.  If it was a little faster, I’d cancel my Suddenlink account.

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1 year ago
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JamiburkFirst activity
asked in Troubleshooting

Pickup in Store?

Hello how can I change my home internet order from shipping to in-store pickup? My order has already been placed but no shipping info yet.Thanks

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J
1 year ago
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gozieFirst activity
asked in Troubleshooting

McAfee

I am aware that McAfee is free on our  phones. Am I able to get it on my desktop computer? I have Tmobile for our phones and internet.

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1 year ago
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MexiFirst activity
asked in Troubleshooting

booster signals?

I live on a rural area and I download this app called open signal and it showed the nearest T-Mobile Tower. Doesn't say the distance but it shows you like a map from your location to the tower and it seems is about 5 or 6 miles away. I live in a 2nd floor apartment on a 3 floor building. I have my home WiFi I purchase from T-Mobile I believe the device is called a gateway. I get around 2 or 3 bars with 15mb download and 5 mb upload. I believe the gateway has a sim card like phones do so I'm assuming it uses Internet without the calls so I'm assuming that a cellphone booster repeater should work to amplify the signal from the tower. But before but it I want to know if this could work.

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1 year ago
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