International

All things related to our international coverage, partners, and features.

  • 450 Discussions
  • 1,092 Replies

450 Discussions

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rstanes71First activity
asked in International

Headed to london

How to use my phone for free in London without incuring overage charges

1
gramps28
Pillar
11 months ago
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doodliusFirst activity
asked in International

Simple Global in the UK?

I can’t get a straight answer from the Tmo web site - does Simple Global work for text and data in the UK?  It does appear in the list of “215 countries”, but it says “no coverage available” if you search for “United Kingdom” in the search field.  Anybody happen to know?  Thx.

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Community Manager
11 months ago
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Nessie3eFirst activity
asked in International

puerto rico coverage

Hi, I'll be visiting Puerto Rico and jaimaca on vacation, will my phone / 5g and wifi work? Ill need to access zoom for work- cam I use my phone.as usual? As if I was at home in San Diego?

2
drnewcomb
Pillar
11 months ago
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seadaveFirst activity
posted in International

International Internet Throttled to Rediculous Slow Speed

In past trips to Québec and to Europe, I do remember receiving a message from T-Mobile that my allowed high-speed data had reached its limit, and speed was being cut.  I don’t remember to what speed, but I never noticed any difference.  In a very recent trip to Québec I received a message after there 5 days that my 5GB of high speed data had been used up and I was being throttled back to 2G speed.  2G SPEED!!!!  This quickly became useless as my navigation app couldn’t even keep up.  In frustration I paid for an extra 5GB, but that was used up in less than 24 hours.  Is this a change with T-Mobile??  If so it really sucks eggs!!  Cutting back to 3G would still be workable, but 2G??   VERY unhappy!!  

0
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11 months ago
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mverriottoFirst activity
asked in International

Under-appreciated Service Member

My brother is currently deployed with the Army for 9 months in Poland, and we have the T-Mobile military plan. It’s very disappointing and disheartening that we are receiving bills over $500 for international charges associated with my brother just trying to call his family back home. I would think T-Mobile would have more respect and less greed for my brother being deployed and wanting to call home. 😞😞😞

2
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Pillar
11 months ago
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rkent54First activity
asked in International

Travel to SE Asia

I am traveling to Singapore. I have an iPhone 13 and want to use Singapore’s extensive WiFi network while we walk around the city. What do I need to do with my phone to have access?

0
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11 months ago
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ljvLearner
posted in International

T-mobile unable to fix SMS problems with Greece

Here is an update on the previous thread of being able to receive SMS from any Greek carrier. I literally had 12 tickets opened with Tforce on twitter and 611. They promised they would escalate it. They never did. First, they said it was the sender. I gave them multiple numbers with the problem. I told them that when I switch the network from automatic to AT&T, even on wifi, messages did come through. When I told them more than one line had the problem, they asked for the second line. Their conclusion: it was the device. I used Verizon as a trial esim on my device and my friend used AT&T. No problem. And yet, T-mobile comes back with "ask the sender to check their network," "it's your device," and "line is provisioned correctly for SMS." I am horrified both at the bad customer service that refused to really escalate it to a level where it could be solved, and at myself for allowing this to happen when they kept running me around in circles.

4
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11 months ago
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lulu55First activity
asked in International

Former Sprint customer - international roaming and data

I had a Sprint Unlimited My Way account, where I was never charged for data or calls in Europe (Sprint would connect to Vodaphone). I don’t know what I have now since this merger - I did notice that it says Canada and Mexico included but is Europe no longer included? I cannot get one single solitary soul on the phone at TMobile to answer this question.

2
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Pillar
11 months ago
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BennyCFirst activity
asked in International

In flight eligibility

Does the senior 55+ plan eligible for the in-flight wifi access?

2
drnewcomb
Pillar
11 months ago
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cnarber2First activity
asked in International

Using current T-Mobile phone number on e-sim

I understand that it should be possible to activate one’s current t-mobile phone number on an e-sim. Is there a way I can do so without calling t-mobile to port my phone number?

1
gramps28
Pillar
11 months ago
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ssen2First activity
asked in International

International call failing

I am trying to call India from my phone. I have T-mobile’s Magenta plan. I don’t have the unlimited international plan and really don’t want that plan.+91-xxxxx-yyyyyAccording to their documentation, this should work, but it keeps failing. Any ideas why? Thanks

1
syaoran
Pillar
11 months ago
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CSFNYCFirst activity
asked in International

How to activate iphone cellular connection while in Greece

I have an iPhone 14 and arrived in Greece yesterday. It doesn't connect to cellular.  How do I activate my eSim?  I have no restrictions, and T-Mobile isn't answering their 24-hour care line.

2
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1 year ago
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MaxcatFirst activity
asked in International

international Calling within Costa Rica

I have the Simple Global Plan which covers free text, data, and $.25 per minute calling from Costa Rica to U.S.  However, can someone confirm that I can make domestic calls for $.25 per minute I.e., calls within Costa Rica while travelling there?  I don’t want to be surprised when returning that these calls made while travelling to local Costa Rican land lines are $3.00 a minute. Thank you. 

0
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1 year ago
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magenta10030538Rookie
asked in International

International free text and data

I have a Simple Choice North America plan that comes with free text and data in 210+ countries … but I cannot find a single country in T-Mobile’s coverage page (https://www.t-mobile.com/cell-phone-plans/international-roaming-plans) that is included.Is the coverage page broken, or are the 210+ countries just a mirage?

7
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1 year ago
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real3444First activity
asked in International

travel to Argentina with magenta plan

Just arrived in Argentina from the US.  I have a family Magenta plan.Hoping someone can help me understand what type of coverage and rates I have in place.When I landed in Buenos Aires I turned my phone on and it connected right away and I received and sent a text.  Then I turned of data roaming and went to airplane mode because I was unsure if I was going to get charged or not.Anyone have experience with this scenario?  thanks!  

2
drnewcomb
Pillar
1 year ago
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PeggyjeanFirst activity
posted in International

please help internation data question

We are traveling to Florence, Rome, sicily for 12 days can you tell me about our data text information 

1
gramps28
Pillar
1 year ago
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Marcia_1986First activity
asked in International

What do I need to do when traveling to Europe?

I’m trying to figure out what I need to travel to Europe and be on a cruise. I will need data to map things out, look up restaurants, access emails, send and receive texts. I have the Wi-Fi package on the ship but don’t know how to limit to use that when on ship and what I do when in ports? Airplane mode + a data package?

0
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1 year ago
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misternoRookie
asked in International

Unlocked phones will work overseas?

I am on a family plan where internet is free in 215 countries. I see a lot of brand new 5G phones on Ebay that are either unlocked or on Simple Mobile or Mint or Metro mobile which all use Tmobile network. Does that mean they will work overseas my with Tmobile plan? What determines workability on overseas with Tmobile plan? Is it the Tmobile software on the phone that makes it work overseas? (Some of these phones dont have TMobile software) Or is it bands/frequency of the phone? I read on other topics that FCC ID is needed to determine if it works on Tmobile? Can someone help?

3
syaoran
Pillar
1 year ago
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NetworkGuyHelper Level 1
asked in International

International Roaming Setting

Hi,We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)I am assuming that we should have Roaming turned on.  

3
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Pillar
1 year ago
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GemeloG27First activity
asked in International

using my phone in Colombia with magenta max 55 plus

IF I TRAVEL TO COLOMBIA , I STILL HAVE TO PAY EXTRA OR MY PLAN THAT I USE ON UNITED STATES WILL WORK STILL WITHOUT ANY NEW CHARGES???  PLEASE NEED HELP 

1
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Pillar
1 year ago
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karFirst activity
asked in International

charges for international dialing

I got charged 48 USD today for a 16 min call to the UK from the US. I had no idea - my plan says “simply global” and talks about 25c/min, but that is only when you are calling from outside the US.Apparently, it is 12 times as expensive to dial from the US, than to dial into the US from outside.Never mentioned in the store, near impossible to find on the website (it is tucked in at the bottom of support at the bottom of the home page), and isnt disclosed in terms and conditions in the contract.I cant find the details by navigating from within my account either.Anyone else thinks this is an unfair and deceptive practice? Why cant TMobile mention this clearly and openly, and then people will make a more considered decisionCustomer service when asked said “sometimes customers call in for clarifications” before dialing abroad, but what about all the ones who dont. and then get stung by the high bill?

4
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Pillar
1 year ago
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KeliFirst activity
asked in International

International Travel

Hello:Does anyone know if I need to register my phone so I can text when I travel to the UK next month?Thanks for any information.  

2
drnewcomb
Pillar
1 year ago
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BldkFirst activity
asked in International

International Block

By  call 611 , I requested to activate international call blocking for all my lines. Few minutes later I can see all my line has feature international blocking add on.Plus, I activate charged roaming feature as well.My brother is travelling in Europe ( which include 215 Countries ) does not get signal data roaming at all.  I call support multiple times, and they said “ make sure roaming is on” “ turn off and off” , “ everything clear just wait “. No luck And finally one of them told me “ I need to turn off your  International  call blocking add on “. As soon as he disables, my brother send me a message got LTE signal  and data works as it should.My understanding the ILD (International long distance) blocking is to avoid making international calls and texting to overseas as explained on Tmobile  support article as follow:https://www.t-mobile.com/support/coverage/stateside-international-calling-and-texting-services#:~:text=We%20offer%20the%20ability%20to,us%20by%20message%20or%20social.B

0
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1 year ago
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BarbinkentFirst activity
asked in International

international

Traveling to Amsterdam, Brussels. Map shows no coverage?how can I be sure I’ll have texting? Voice calls…. but  are there roaming charges,too on top of 25 cents per min?

3
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1 year ago
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ESCHFirst activity
asked in International

International short code help!

Since switching to T-mobile I’ve stopped receiveing Two-factor authentication codes from my European bank, which means I can’t log into my bank account anymore! I’ve talked to bank and T-mobile, turned off any blocking, cleaned caches and messages to no avail. The bank says the messages are going out and there’s nothing they can do, T-mob says short codes are country specific and I should be lucky I’ve received them so far smh. Is there really nothing that can be done? Thanks

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1 year ago
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