International

All things related to our international coverage, partners, and features.

  • 514 Discussions
  • 1,257 Replies

514 Discussions

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BldkFirst activity
asked in International

International Block

By  call 611 , I requested to activate international call blocking for all my lines. Few minutes later I can see all my line has feature international blocking add on.Plus, I activate charged roaming feature as well.My brother is travelling in Europe ( which include 215 Countries ) does not get signal data roaming at all.  I call support multiple times, and they said “ make sure roaming is on” “ turn off and off” , “ everything clear just wait “. No luck And finally one of them told me “ I need to turn off your  International  call blocking add on “. As soon as he disables, my brother send me a message got LTE signal  and data works as it should.My understanding the ILD (International long distance) blocking is to avoid making international calls and texting to overseas as explained on Tmobile  support article as follow:https://www.t-mobile.com/support/coverage/stateside-international-calling-and-texting-services#:~:text=We%20offer%20the%20ability%20to,us%20by%20message%20or%20social.B

0
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1 year ago
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Marcelo ArantesFirst activity
asked in International

Travel to Brazil

I have a Magenta Plan and I am not sure if I have to buy the international pass for my travel to Brazil. Could not find anywhere mentioning this. I see that Brazil is listed at the 215 countries, but not sure if it is covered or not in my plan.Anyone knows about it?Thanks!

2
M
1 year ago
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CodeAmmarFirst activity
asked in International

Roaming İn Turkey

Hello, İ paid for international internet so that when İ travel to turkey i get free wifi but it didn't work at all. who can İ talk to to fix this or is there a solution? i cant download TMobile app since my playstore account is not made in USA also İ cant call the support number because it will be expensive  

2
C
2 years ago
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jameselkindFirst activity
asked in International

Excessive Roaming

My family and I are traveling in Europe for about 2 months. We have the Magenta Max plan which says that there is unlimited international data roaming, however, the fine print states that data usage might be blocked or charged for ‘significant roaming’. Last summer on a similar trip, we ended up with a huge bill for data roaming. What is considered excessive roaming? And how can we keep track?

12
G
7 months ago
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magenta8497823First activity
asked in International

No network on International roaming in India

Hi, i am using an unlocked Nexus 5 for t-mobile sim in Jharkhand, India and am unable to get any network. Unable to send or receive text messages or calls. Can someone please help

23
S
1 year ago
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papsRookie
asked in International

international travel

 I am on magenta 55+   dont know the difference between 15gb global plus vs 15 gb international pass   thanks

10
K
1 month ago
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hhallFirst activity
asked in International

International Usage Issues

When outside of the US and using my international phone plan to dial a number to another African country, I am prompted by an automated message to enter in a random two-digit number. However, once I do that, there is a message that keeps playing repeatedly, “Congratulations, you pressed star. That does not mean you are a star it simply means that you can press buttons and probably have fingers.” This message just keeps repeating and the call does not go through. Please help!

3
R
9 months ago
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Corey10eFirst activity
asked in International

French Polynesia, Tahiti, Moorea Bora Bora Coverage?

The T-Mobile site doesnt even know what French Polynesia, Moorea, Bora Bora or Tahiti are.  Apparently there is coverage to some degree, but without confirmation of pricing I am leery of going there with only T-Mobile SIM Card.  Anybody know what the true answer to coverage and cost are?  I have a “One Plan”.

3
F
1 year ago
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Eisen009First activity
asked in International

international texting not working

In Amsterdam and can't text most people i normally do. Texts just fail. Have unlimited texts including overseas and am on WiFi. is there a setting i am missing? Galaxy S23 Ultra 

4
drnewcomb
Pillar
1 year ago
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ReshumanFirst activity
asked in International

europe cellular data service not working

I have a Samsung Galaxy S21 running latest version Android.  I was told by T Mobile that my US cellular plan provided free unlimited data and texting, but neither is working correctly in Europe.  They do work when on WiFi, but not when in cellular mode.  Phone says no Internet service, but time and date are correct, so phone must be communicating with the network.  Funny thing is my wife’s Apple iPhone is working under the same service plan without any issue.  I have verified that the Data Roaming switch is on/enabled under Connections > Mobile Networks.  What am I missing???  Thanks in advance for any help since I need data service on my trip in Europe!

5
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1 year ago
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alidoomLearner
asked in International

UICC unlock

Hi guys, I have some problems and they are as follows I just bought s20 ultra a few days ago to someone and things were fine but then you said you can do a factory reset to make it clean as new But then I notice that there is a problem, which is to turn off 5G, set LTE network as mandatory, and when going to select network mode, there is no other option but to meet me as mandatory. It doesn't let me press the selection, it just appears automatically, which means it's mandatory Then I went to update the search for UICC open Then it was found that it is a hidden suspicion and it is not acceptable to click on it as shown in the image below. Hope experienced reply as soon as possible. 

9
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11 months ago
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jsmedFirst activity
asked in International

Does Magenta Max 55+ plan operate in Puerto Rico same as at home in the mainland US?

So, I seem to come across conflicting info on web searches. Surprise!We will be traveling to Puerto Rico in a couple of weeks. We have Magenta Max 55+ plans that are basically unlimited everything including premium data. I chatted with am agent and the rep first said we had unlimited data “up to” 5g and unlimited text and $0.25/min calls. Later they said we had the same coverage as in the US, but should make sure to turn on roaming. My plan details only say:“Benefit DetailsData and texting while abroadStay connected with unlimited text and data at up to 256Kbps speeds in 215+ countries and destinations.”Does T-Mobile consider Puerto Rico as “abroad” for US customers even though it is a US territory? It looks to be included on the coverage map here (https://www.t-mobile.com/coverage/coverage-map), but that may just be coverage-specific and not plan-specific.At https://www.t-mobile.com/support/coverage/international-roaming-services, it says“A data pass not only gives you access to the h

2
J
7 months ago
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ThatBeachGuyFirst activity
asked in International

Essential plan with traveling to Aruba

When I was on my last cruise to Aruba, Curacao, and Grand Turk, once we arrived at each port, I came off airplane mode.  My phone said I had great connection, but when I went to browse to the internet, the Chrome browser said no internet connection.  When did they change the Essential plan that you don’t have data even at slow speed in over 215+ countries?  I don’t see it anymore on our plan other than texting and calling.  

4
T
6 months ago
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lhepburnFirst activity
asked in International

International

I am traveling to Punta Cana the Dominican Republic. I wanted to see if I will be able to use my phone there and will it cost extra? 

2
F
10 months ago
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magenta8123361First activity
asked in International

International data pass for traveling to Vietnam and Thailand - conflicting info

I am getting conflicting information.  When you enter Vietnam or Thailand on T-Mobile site for Vietnam or Thailand it stated not available for those countries.  When I asked Representative today  1-19-23 at 8:15am, he said that if i buy the international pass should include Vietnam or Thailand.  I am weary about his answer because he could not tell the phone company they partnered with in Vietnam.  I have received wrong answers many times by T-Mobile representatives before.  Can anyone confirm what the Representative is telling me is correct.  He claimed that the T-Mobile web page is not correct.

1
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Pillar
1 year ago
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designAnnFirst activity
asked in International

coverage in Puerto Vallarta

I am traveling to Puerto Vallarta and have essential 55+ plan. Should I buy an international pass?

3
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1 year ago
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WFATTAHFirst activity
asked in International

Replace lost mobile phone while abroad while using E-SIM from T-Mobile

I am currently abroad and was worried if I lose my phone, how can I replace it while not in the US. Can I buy a new unlocked phone and sign-in with my T-Mobile account to reactivate it ? Any advice would be welcome :)  WFATTAH

4
drnewcomb
Pillar
7 months ago
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Confused_International_RoamerFirst activity
asked in International

Getting international roaming charges with the Magenta Plan in a country with free unlimited data

Wife and I have been in Japan for a week using the “Free Unlimited Data” which is clearly part of our Magenta plan.  We had gotten a text message from T-Mobile when arriving verifying that we could enjoy our free unlimited data in Japan.  Suddenly today we got a text message from T-Mobile saying that our international roaming charges were up to $50.  An hour later we got a message saying that they were now $100.  We panicked and turned off cellular data until we could get to the hotel and call T-Mobile.  The support person said that we now owed $150.  First she said it was because Japan was not covered in unlimited data, but I pointed out that the web site said otherwise.  She went away and came back and said that the charges were there because we did not turn off “Data Roaming”.  What??  The T-Mobile International checklist says to insure that data roaming is turned on!  She told us she could remove the charges if we bought the $50 30-day International data plan on one of our two phon

4
G
1 year ago
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Lordman5First activity
asked in International

Nigeria

Will I be able to use my device for data on the T-Mobile network in Nigeria?  I am going there on business and want to know in advance. 

1
gramps28
Pillar
1 year ago
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fiona6597302First activity
asked in International

International Roaming Data being throttle too much

I’m on the Magenta Max 55+ plan.  I specifically took it out because I travel a lot and was finding the normal roaming data speed of 128Kbps unusable.  Magenta Max+ is supposed to give double this -  256Kbps but I never get this download speed.In the UK my phone connects to either T-Mobile or Vodafone UK depending on location.  These speed tests were done with full signal strength bars and LTE showing:T-Mobile   down 70 Kbps   up  240 Kbps                 down 80 Kbps  up  220 Kbps                  down 60 Kbps   up  230 KbpsVodafone UK  down 110 Kbps  up  230 Kbps                      down 120 Kbps   up 250 Kbps and it’s not just the UK.  In Ireland over Christmas I got the following speeds:                   down  80 Kbps    up 240 Kbps                   down  80 Kbps    up 230 Kbps I understand about the phone connecting to the networks at a high speed and ‘throttling’ being performed by T-Mobile depending on plan.   But my connection seems to be throttled too much and I’m not getti

5
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1 year ago
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NH2000First activity
asked in International

Is turning off data roaming enough?

Hello. I have an iPhone 14, with the capability of dual eSIM. I am going to be living overseas for approximately 10 months but would like to keep my T-Mobile plan and number active for ease when I return. I have already been informed that if over 50% of your data usage is overseas for about a 2 month period, you will get pinged for excessive roaming and will be warned that your plan will get cancelled if it continues. I’ve also been told that simply not using the data overseas could potentially help you fly under the radar and not get pinged. I just got myself a eSIM for european data, and then turned off data roaming on the T-Mobile eSIM. This way I still receive calls and texts from my US number when connected to wifi, but according to what the phone says it won’t use data or cell signal from the T-Mobile card. However, when I check my phone’s signal it still shows that the T-Mobile card is connecting to cell towers in my area even with roaming turned off. Is having roaming turned of

3
syaoran
Pillar
7 months ago
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klindRookie
asked in International

Going to Europe

I am going to Europe for couple of years. I would like to keep my US number as I use it for business also. In the store they told me that if I was outside the US (phone not connected to US net) they would disconnect the line. I talked to one person who did go to Europe from 8/2020 - 5/2022 and that worked fine. It was not disconnected. It was on a $20 plan. Anyone have experience with this? 

7
gramps28
Pillar
1 year ago
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aamesserRookie
asked in International

being charged for an international which didn't get answered

Hi, does anyone know if T-Mobile charges for international call attempts, meaning the call was not answered?

7
A
3 months ago
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yybunkyFirst activity
asked in International

Magenta Plus service- Norwegian Carribean cruise

I have gone to Tmobile to ask about Magenta plus service and the Norwegian cruise we are going on next week. I was told NO Need to put on airplane mode, all is included and as unlimited roaming and international service.  Yet I have read again and again that is not the case on blogs, etc. WHAT is the 10000% real answer?  We do not want extra charges, want to be 1000% certain we access texting and posting correctly. My older son WILL also need to use the phone. What is the right answer while at SEA especially as there I have read again and again about how nothing is included regardless of me asking specifically today. Thanks!

5
Y
6 months ago
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Laurgar726First activity
asked in International

15GB international pass - data roaming on?

Hi!  I’m in Spain and purchased the 15GB data pass, however I don’t seem to have data! Do I need to turn on data roaming? I’m confused.  thanks!!

2
L
1 year ago
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