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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

3021 Discussions
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al6469First activity
asked in Coverage & Signal
Voicemail

My Samsung S23 Ultra is not showing who called or when they called.

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1 year ago
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Skumar717First activity
posted in International
International Coverage while in Barbados

I was with AT&T for the past 10 years, but I recently switched to the go5g plus plan solely for the included international services which is important to me as I will be in Barbados for 20 months for school. However, my coverage has stopped within a month of being a customer and the t-mobile support has not been helpful at all. I have not received any clear answer as to why my service has been cut. I have only used around 2.26GB of my 5GB international data. This is really frustrating as I have to rely on Wi-Fi now, but Wi-Fi is not readily available everywhere. Many of my peers who have t-mobile are also experiencing this issue while in Barbados. The local service providers here are all working fine, and we are all at a loss as to why t-mobile is the one service not working. My peers with AT&T or Verizon all have normal cell service, but not T-Mobile. As a new customer, this is frustrating and makes me question if I should go to another carrier where service is stable.

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1 year ago
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ThexFirst activity
asked in Coverage & Signal
how to cancel a mobile internet line for 5g

I need to know how to cancel a Mobile Internet for 5G, you go to the store and they told you to call to cancel yo call to cancel and nobody answers 

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1 year ago
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lilmissallieFirst activity
asked in Coverage & Signal
Losing service in the morning- Iphone 15

I also lose service in the morning between 10-11am mountain time.My imessage is on but still “waiting for activation” and it sends me the Error message in my text messages stating that “an error occurred and your account is signed out of imessage” This is coming with the new iPhone 15 pro, anyone else having this problem???

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1 year ago
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demichel2130First activity
asked in International
Does international pass apply to all lines on the account or just one?

I bought a 30 day international pass. I can’t tell if I need to buy it for each line. 

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gramps28
Pillar
1 year ago
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MarkAllisonMcFirst activity
asked in Coverage & Signal
What Happened to T-Mobile Home Internet

I switched from Comcast to T-Mobile 18 months ago. It was awesome at first. I am so close to the tower I can see the red blinking light from my front door. Upstairs I had close to 900MB down and solid 55 up.  Now is is lucky if I get 30 down. But that’s not the big issue. It constantly goes offline and completly  drops the connection. I know these becuase I get messages from my cameras and smart devices.  My wife works from home as she said it is really bad this week.  Well school is on break so the tower is probably being blasted from kids gaming and streaming.  I called TM and they said it is due to congestion on the network. I replyed you mean TM over subscribed their towers.  I will fiber would come in our area. May need to try StarLink. 

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1 year ago
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KyGuyinSoCalFirst activity
asked in Coverage & Signal
One bar or less in my neighborhood

Hi All,I live in Orange County, CA, where the T-mobile coverage is supposed to be excellent.  However, my neighborhood is in a bit of a box canyon that is just a couple of miles from the freeway where all of the cell towers are.  The hills block the signals from every carrier.  We have one bar of coverage at our house, if any at all.  Is there a way to convince T-Mobile to install some sort of relay or booster between the freeway and our street, so that we can get decent cellular signal strength?Thanks in advance!ps.  I’m not interested in a home gateway.  We already have cable-based wifi in the house, and so can make wifi calls.  But it sucks to have to pay for “awesome 5g” and never get to use it at our house.

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1
8 months ago
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jesscraig75First activity
asked in Coverage & Signal
Online Gaming and Gateway

Does anyone have advice for getting the best connection between the Gateway and an Xbox series X?  The Gateway is doing fine with streaming services, but is very slow with online gaming.  I frequently get disconnected and there is a lot of lag.  Would hardwiring the Gateway to the Xbox help?  What about the placement of the Gateway itself?  Thanks!

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1 year ago
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dbaumyRookie
asked in Coverage & Signal
Coverage - what is the plan for my area?

I’ve been suffering with very poor T-Mobile/Sprint coverage for years in Byron, MN.  The cellspot T-Mobile sent me helps me make calls, get data and send text - using my wifi router to provide the connectivity.  However, if I leave my home, my cell phone coverage is very poor.   My Verizon work cell phone works great!    I’ve called T-Mobile customer service and have to use my Verizon cell phone to complete the calls!  What is the plan to improve coverage in zip code 55920 so I can use my cell service without being connected to my cellspot?    I’m so frustrated that I am going to switch to Verizon if there is no plan to improve coverage.

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Pillar
1 year ago
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wkern74First activity
asked in Coverage & Signal
Zfold 4 with keep and switch promotion?

I’d like to utilize the Keep and Switch Promo to switch from Verizon to Tmobile, but the Zfold 4 isn’t on the list of eligible devices. I am wondering if this is because it just wasn’t updated for the zfold 4, or if there is some reason I wouldn’t be able to use the promo with my phone? It seems like the list is used to make sure phones are compatible with the Tmobile network, which the Zfold 4 would be. I just don’t want to pay it off, file for the $800 promo, and then have them tell me my phone isn’t eligible for the promo. Clarity would be appreciated!

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1 year ago
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GeraldineReauFirst activity
asked in International
Data Coverage in Belgium and France

hello-I am in Belgium and don’t have data access (to get an uber etc.). I always have to be on WIFI which is challenging for Google maps and Uber.  Any reason why? Also I’ll be going to France tmw. Any chance I’ll have some data access there? 

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Community Manager
1 year ago
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NYJackLearner
asked in Coverage & Signal
Gateway Placement

In placing the t-mobile 5g home internet gateway which is more important, putting it near a window or at the highest possible place?

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1 year ago
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afborroniFirst activity
asked in International
how to avoid the useless overly verbose international cust. service people

is there a way to get connected online to stateside customer service people? when i connect to the international ones, they seem to have been trained to say as many useless phrases as possible.. from irrelevant compliments  on package choices, to repeating with endlessly long sentences anything you say, to using an almost imcomprehensible sing-songy voice. it’s maddening. a simple question leads to many minutes of endless strung together sentences, which often are unrelated to the question.  it’s not the people’s fault, but they are somehow trained on this useless overtalking style which just leaves you waiting for minutes on end for them to finish, and then have to start all over again as they often don’t understand what you just asked.  i’ve heard that using the tmobile app gets youstateside help is this true?also.. why are these people trained like this?

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gramps28
Pillar
1 year ago
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jamestgordonHelper Level 1
asked in Coverage & Signal
System Failure, specific to 4g

Have other TM customers experienced unexpected, persistent failures to connect?The device will dial and will ring on incoming, however will not handshake with the system upon the attempt to establish a connection on whatever radio frequency is available in the 4g band resulting in an immediate disconnection (call ended) on both outgoing and incoming call attempts.NO notification to expect inferior service was given by TM.I have wasted a huge number of hours on a massive number of calls into TM, all resulting in a waste of my time and resources.  VERY frustrating!

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1 year ago
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SueFHFirst activity
asked in International
I want an esim to use in portugal for my locked iphone 13

     I’d like to purchase an airalo 30 day e sim data pass for Portugal. I can buy it in US and activate on arrival in Lisbon. But my iPhone 13 Pro is locked (I have 6 more payments to make on my “free” phone). airalo faqs say I need the phone to be unlocked.        I’ve used T-Mobile internationally before and find it very slow.  Because I’ll be driving and using maps/waze I’d really like the local connection.  Can anyone recommend a way for me to get this phone unlocked? Or any other way to do this?  Thank you.  

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3 months ago
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Themando82First activity
asked in Coverage & Signal
Internet connected devices

Is there not a way to change the name of the devices connected to your wifi.

3
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1 year ago
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drqazRookie
asked in Coverage & Signal
Slow notifications

Hope this is the right place.  I’m having trouble with slow notifications on my Samsung S21.That is, . . .Ring Security notifications can take as long as 15 minutes from time on device trigger to the time I get an audible notification on my phone,  Ring device hx show the correct time the device is triggered, but the notification is slow.Microsoft Family Safety notifications can take as long as 30 minutes from time a destination is reached to the time I get an aubible notification on my phone,  Family safety Notification hx shows the correct time the device is triggered, but the notification is slow.Life360 notifications have the same problem.  I’ve emailed Microsoft, Life360, Samsung, Ring.  3 of them note if the app notifications show the correct trigger time, but the audible notification on my phone is delayed, the problem is with my carrier (i.e., T-Mobile).How do I eliminate the delay for audible notifications?

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1 year ago
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Amina_QRookie
asked in Coverage & Signal
How?

I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?

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1 year ago
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mariaaaaFirst activity
asked in International
Help! Unable to make phone calls while abroad

I have had the same Simple Choice plan with T-Mobile for many years, and have never had any issues with making international calls when abroad (over wifi or otherwise). I am currently in Cyprus for several months (where I have been before, and, again, never had any issues) and suddenly I am unable to make and receive phone calls. Texts are working. The calls seem to go through, but both parties are unable to hear anything. I have turned on data roaming, I have enabled wifi calling, and I have attempted to call the international t-mobile support number, but even this call does not go through. Suggestions for how to fix this? Ideas for how to get a hold of someone at t-mobile to troubleshoot? Thank you in advance!

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1 year ago
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DPBARTEEFirst activity
asked in Coverage & Signal
Sagemcom Router

Does it support UPnP or NAT-PMP? If so, where are the settings?

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1 year ago
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THIRDWORMFirst activity
asked in Coverage & Signal
internet Outage? NC mebane

Around 11pm today, an area nearby me had a power, service and internet outage due to an incident. I live in Mebane, NC. Is there any known issues currently? My home internet service says its signal is good but its actually not working at all. Im currently connected on a family members seperate line to write this message, I'll be attempting to contact internet support soon.

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gramps28
Pillar
1 year ago
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Sundaram PadmanabhanFirst activity
posted in Coverage & Signal
My T-Mobile phone works Good

My T-Mobile cell phone has all useful apps.I can print wirelessly from it.It is easy to carry.It has 60 GB storage space - enough for me.I can pay all my bills easily with it.It worked well overseas.Sundaram Padmanabhan (US Citizen)443 *******.

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1 year ago
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EleeRookie
asked in Coverage & Signal
Kids Apple Watch SE no longer sending texts or able to make calls

As of Thursday, my kids apple watches have not been able to make phone calls and when attempting to text we get a message saying: Free Msg: Unable to send message, blocking is active. I’ve spent over 12 hours on the line with various customer service and tech people at T-mobile with no success, so essentially these are basically bricks, because the ENTIRE reason we bought these watches was so our kids could call us in an emergency. We have:updated with new simsupdated softwarereset network connectionschecked to make sure no blocking is enableddisabled all screentime/downtime/schooltime blocksupdated phone softwarereinstalled watch appsays cellular is not connectedAnd… nothing. I am so beyone frustrated. Has anyone had this problem and been able to fix it? One of the watches is a year old and worked until Thursday, the other is brand new as of Thursday. We have a Magenta plan.   

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Pillar
1 year ago
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magenta10046767First activity
asked in International
I can't receive SMS messages from India

I can’t receive SMS from India.  I’ve an iPhone 14Pro.  My wife, with a iPhone 14Pro Max, is on the same plan and can receive them!  I have to think it’s not the phone model, but some setting..Any suggestions? 

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1 year ago
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Baracutay UmakuaFirst activity
asked in Coverage & Signal
señal 5g

Compre un galaxy s20fe 5g desbloqueado. Adquirí un plan 5g con T-Mobile. Lo tengo en conexión automática a la red 5g, resetie las redes las redes móviles, hice un reinicio al celular, mi teléfono esta actualizado, es compatible con a red, pero por alguna razón no registra en la barra superior ningún icono 5g a pesar de Estar en una zona con cobertura completa 5g. ¿A qué se debe eso? Es modelo SM-G781B/DS

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syaoran
Pillar
1 year ago
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