Skip to main content

Plans and Service

New or retired plans and the features that come with them

  • 242 Discussions
  • 583 Replies
242 Discussions
S
SLOTerpFirst activity
asked in Plans and Service
Pre-paid data-only plan limits

I paid for 30 days of 50G wifi for my mobile hotspot. I ran out with a week to go and was unsuccessful in trying to add more data. The customer service agent (and her supervisor) said I could not do that. I was happy to pay for the additional data or start a new 30-day period but they apparently don’t want my money or my business. Has anyone run across this before?Barring a solution, I will be going with another carrier for my data that does not have a hard limit of 50G. I use it for both business and streaming daughter’s softball games so I go over sometimes. Unfortunately, some grandparents were not able to watch their g-daughters play ball this morning. 

2
S
10 months ago
K
KarlaElizabethFirst activity
asked in Plans and Service
Call center Issues

Hi everyone. I have had Tmobile for a long time, and in general, the customer service has been A-1. Unfortunately, my bill has been around 400 a month, and I can't afford that anymore, so I have called many times to get a solution. I was fed up, so on 1/5/2024, I cancelled my service. I changed my mind and decided to go with the help I was offered on the fifth of this month, but I keep getting the run-around, and all I need is for a supervisor to listen to the call, and they will know what I am referring to! Please help I don't want my service to cancel on the 15th as scheduled!!!

1
F
Pillar
8 months ago
D
DeliaessFirst activity
asked in Plans and Service
Why do they get away with so many lies and dishonesty

I have lost count on how many ways, Tmobile has lied, decieved and stolen money from me. I am not alone on this matter and hope to find a class action lawsuit against Tmobile. All of the issues are journaled and it is time to go to court. Another question, you constantly hear that the call is being recorded for training purposes. Is this to teach employees how to decieve the customer? I have asked since the calls are recorded, why can’t we listen the recordings of what Tmobile said to me. As usual, Tmobile cannot access the calls. 

3
M
1 month ago
T
teddymomFirst activity
asked in Plans and Service
MLB qualifying accounts

How do I know if I qualify for the free MLB subscription?I can’t find anywhere that delineates which accounts qualify for the freebie.

11
N
6 months ago
D
dizozzaFirst activity
asked in Plans and Service
How do I receive a fax?

I call voice mail, it says I have a fax message, it requests a fax number, then says the service is not available.   

0
D
1 year ago
S
SillyAnnFirst activity
posted in Plans and Service
Bait and Switch T-Mobile 5G Home Internet Service

I was on a chat with T-Mobile for over an hour trying to order their home internet. I was asked to provide my home address at the VERY BEGINNING of the chat. Well, after over 55 minutes where the agent was seemingly processing my order, I was informed that home internet was not available at my address, but I could get this LTE 100 MPS Internet “Lite” instead. I said absolutely not and told them that this has been a total waste of my time and amounted to nothing less than bait and switch by T-Mobile. The chat person said sorry and was there anything else they could do for me. I said yes. Give me the contact information to whomever I can complain to. After another, believe me, five minutes I was provided an address and fax number to complain to and told there was no number to call. Unbelievable! If anyone can share with me a number I can call to, I can complain I would appreciate it.

2
M
7 months ago
2
2024AprilFirst activity
asked in Plans and Service
I have been charged for unreceived messages

I’m using T-Mobile Legacy Pay As You Go with Gold Rewards account.I recently checked My Account > Line details > View Your Usage, and noticed I have been charged for undelivered messages almost everyday! The caller’s numbers are on my phone's block list (Galaxy S10+) and the messages were not displayed in my phone at all.I called prepaid customer center. I was was told that it was technical issue and they will update me after investigation and refund the amount. I have waited for 2 weeks now, but no contact from T-Mobile yet...Is this known issue? Did anybody have the same problem? 

6
H
4 months ago
R
RickochetFirst activity
asked in Plans and Service
Bait and switch pricing

I have a similar issue with switching to T-Mobile that they are not honoring. I was told by three separate T-Mobile care specialists I would receive not only reimbursement for balance of my equipment up to 800 per line and additionally $200 per line and I have four lines…..Now after I have switched they are saying its one or the other...That's  Bait and switch!! I would not have switched knowing this company operates this way!! This was a go 5g plus offer and I even questioned the offer above with my local store. They said they could not combine the two offers so I again verified with “Pedro” the customer care specialist and he said they cant but we can… I again asked if this was for sure that I would receive both promotion and he replied YES! As well as he gave me his 20 percent employee discount for as long as I stayed with T-Mobile!! Called in today and was talking with customer care specialist located in the Philippines and said they would not honor the 3  fellow customer care spec

1
M
1 year ago
B
baljeetFirst activity
asked in Plans and Service
port out passcode

I need the port out passcode from Tmobile 

1
gramps28
Pillar
1 year ago
L
lexxRookie
asked in Plans and Service
How Do I Add More High Speed on my Pre Paid $10 1 Gb for 7 days Data Pass Plan?

Yesterday I paid for a $10 1 GB 7 day data pass and I accidentally used all of the data. I’m over 1 Gb now and when that happens your speeds slow down to making it pretty much unusable websites wont load captchas or anything so I can log in. I just want to add another $10 1 GB data pass so I’ll get my high speeds back but when I did that on the t mobile website the order just went straight to pending and “stacked”. My internet is still stuck on the same data plan I bought yesterday. Exactly how long does it take for the new pass to over ride the one I paid for yesterday so I can get high speed again? Or do I have to wait for the whole 7 days to pass before the new one kicks in? Does anybody know how to get another newer data pass plan to work while the other one is still active?

2
L
3 months ago
M
marlinFirst activity
asked in Plans and Service
4 weeks tourist plan

Does T-Mobile US still offer a 4 week tourist plan or is there something similar?

1
syaoran
Pillar
1 year ago
C
CherylGLearner
asked in Plans and Service
Prepaid Autopay and Text Reminders/Alerts

Hello.  We are worried about why my son received a text today to refill his account, instead of a text that autopay was going to refill. He and I both have the same refill date. My text was: "Your T-Mobile AutoPay is scheduled to make a refill payment of $25 on 08/15/2023." His was : "T-Mobile: Reminder: Please refill your plan by 08/14 to ensure continued wireless service at t-mo.co/refill24 or call us at 611. Please disregard if you've already paid for next month's service." His autopay is set up and shows as enrolled. I asked t-force on Facebook, and they said they see it set up and believe it will still go through tomorrow. But they didn’t know why he received that text. We have been dealing with a ticket for months to resolve why he wasn’t receiving any texts at all about autopay, and I’m worried they did something that caused this. There is also an alert when he logs in saying "Your payment is due. Please add service to your account now for uninterrupted service." when i log into

0
C
1 year ago
Y
YegsNovice
asked in Plans and Service
Number of lines on Go5G Plus 55 plan

Can I have 5 lines on a Go5G Plus 55 plan?

1
gramps28
Pillar
5 months ago
J
Jeff_MarseilleFirst activity
asked in Plans and Service
New to US = No Credit History

Hi everyone,as the title implies, I am moving to the US in a month from France and I do not have yet a US credit history, nor a SSN yet. There are great deals on new phones but do required a credit history check. Is around here anyone working for T-Movile that could help me on this?Thanks in advance,Jeff

1
syaoran
Pillar
1 year ago
G
GeeWhizFirst activity
posted in Plans and Service
Another Porting Nightmare

Where to begin? From the beginning is too long. Scenario:I have been a T-MO customer (faithful) for many years; some post-pay, others prepaid. Everything was going along swimmingly until I moved to another residence; same town, not rural, plenty of towers. I had absolutely no reception. I could even beg for a bar. Long story short, even TMO agreed, I should find a service that worked.Mistake 1 - port out to Visible by Verizon. The process from TMO went as it should. However, I couldn’t eSIM so I waited for my physical SIM to arrive… and waited, and waited, and waited. No word or SIM from Visible. Never arrived, so I asked them to just cancel it. Mistake 2. They ported my number out of TMO and activated a nonexistent SIM. I had no mobile service. (FCC helped with this one)Mistake 2  New number with TMO. Found out my phone was the actual issue with reception (no one even suggested that). Anyway, Paid for new service, activation, and a brand new account, new phone. The new account came wi

2
G
3 months ago
M
MissMamas84First activity
asked in Plans and Service
switching from one family plan to another

So I’m currently on a friend’s phone plan and was recently informed that I’d have to switch to an individual account. So my mother agreed that I could switch my phone line her plan … so my question is, does this effect my current equipment plan that’s all ready in place when I switch plans???

0
M
5 months ago
G
GabyTFirst activity
asked in Plans and Service
Conectivity with my device

Hello thereMy name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my deviceIn 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023)Thankfully a friend from the US came over and helped us outEver since the aforementioned events of 2023 i cannot regain acess to “My Verizon”, so i looked around to other servcice providers When i did an “IMEI-identification” it says :”Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited.”So my question is, since I will visit this

3
G
2 months ago
E
Eric0MindenFirst activity
asked in Plans and Service
Please restore the plan I authorized

TMobile changed my Sprint legacy Unlimited data plan with 100 MB of hotspot on each of my two lines to about half that without my permission - I never agreed to that contract change. Please restore my legacy plan from Sprint now.

3
F
Pillar
1 year ago
N
NK1982First activity
asked in Plans and Service
eSIM with same number and account info

I currently have a SIM and want an eSIM so I can upgrade to newest iPhones. Why is it making me create a new account to do this? Why is this so hard to do for prepaid customers? What can I do?

1
gramps28
Pillar
1 year ago
S
SokkenpopFirst activity
asked in Plans and Service
Purchasing Prepaid Sim in Shop

We are making a roadtrip in the USA for one month, and arrive on April 1st on SFO. We are looking at the prepaid phone plan for one month on the t-mobile website, for three lines with unlimited data ($110 + $10 SIM starter kit).We need two e-sims and one physical sim, and we are unable to ship the physical sim to The Netherlands. Is it possible to collect or order the prepaid phone plans at a T-mobile Shop, e.g. T-Mobile Serramonte Center?

1
syaoran
Pillar
6 months ago
K
KateSFirst activity
asked in Plans and Service
SIM Card for round road trip starting in Denver

Hi,we are starting a 6 week road trip in Denver soon. Since we fly in from Europe we don’t have a SIM for the States yet (no eSim possible). I looked into the Prepaid plans and thought maybe an “Unlimited” plan might be the best idea.Where can we buy these at one of the T-mobile stores in Denver even w/o an US Residency? If not which other plan could we use to be available (for calls and especially online) within most of the states?Thanks a lot for your answers.

2
K
1 year ago
I
Irteza ShamsiSpeaker
asked in Plans and Service
Better Deals or Best Deals!

Does T Mobile have better deals or best deals for their phones and on their cell phone plans?

1
gramps28
Pillar
1 year ago
S
Sparty66First activity
asked in Plans and Service
Tmobile 2 yr contract

On t-mobile.com how do I find out if my 2 year contract is done?

1
gramps28
Pillar
1 year ago
K
Karenross07First activity
asked in Plans and Service
changed my number without notice

My line was suspended cause of delay in renewing now zi notice that they changed my number already

4
C
1 month ago
B
berkaysimsekFirst activity
asked in Plans and Service
Switchign from prepaid to postpaid

Hey there, yesterday I switched my prepaid T-mobile service to a postpaid T-mobile service (Go5GPlus). They gave me a temporary number during the process but it has been almost 24 hours and my phone number still didn’t revert to the original one. Since my bank account, credit cards, many online services etc. are tied yo my old phone number I really feel stranded already. Does anyone know how long does it take to revert to my original number and is there a way to speed up this process? 

5
gramps28
Pillar
6 months ago
28,035
Topics
110,144
Replies
1,309,708
Members

New badge winners

Show all badges
Terms & Conditions