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New or retired plans and the features that come with them

  • 244 Discussions
  • 587 Replies
244 Discussions
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cam58First activity
asked in Plans and Service
SIM Card Compatibility

Will this phone XIAOMI REDMI NOTE 10 5G 128 GB Graphite Gray Dual SIM support a prepaid T Mobile SIM card please? This is for the Palm Springs, California area if this makes a difference. Thank you!

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2 years ago
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CoachSoulFirst activity
posted in Plans and Service
Sprint Lease to T-Mobile Agreement

So I finished paying on my device from Sprint back in June 2023 and I didn't realize I was still being charged the added $50 lease agreement fee until this month December 2023. When I contacted T-Mobile they did take off that last agreement charge going forward but advised they could not credit me for the $300 I'm owed. One rep said they world put in a refund request for me then another rep advised it was denied because the lease was worth Sprint. I have looked through every possible document and nothing states if a lease is worth sprint after that lease ends I will continue to pay tmobile for a device that is paid off. If anyone else has such a document if you could let me know where it is so I can attach it to my Better Business Bureau complaint that I filed to resolve this issue.  I attached my correspondence plus what it states about paying off the lease.   

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2 months ago
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El KunHelper Level 1
asked in Plans and Service
esim activation not required

Hi, for a couple of days I have been receiving notifications on my iPhone asking me to complete the setup of the Metro by T-Mobile eSim. I have never made this request (I live in Italy, this service does not exist here).I think someone did an activation by giving my IMEI by mistake (or could it be a scam?).How do I delete this request? Apple customer service tells me they can't remove it because it depends on Metro.

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25 days ago
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Organix788First activity
asked in Plans and Service
Does anyone have an email address for T-Mobile Executive Customer Relations?

Hi Everyone -I am frustrated in finding out I have been being charged for a Lease to Month Charge for a device that was paid off. I spoke w/ a customer care associate who removed the charge from my next billing cycle. Another customer care associate offered to refund me 2 months of the charges. I declined the offer as I want a full refund (not a billing credit). The last customer care associate gave me and email or Executive Customer Relations, but of course when I went to email them, the email address provided is incorrect. Does anyone have an email address for the Executive Customer Relations department?I am also looking into how a Class Action Lawsuit can be filed. If this is happening to me, it has to be millions of other customers being unfairly charged. 

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4 months ago
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VHPFirst activity
asked in Plans and Service
not letting me transfer my number to Mint.

I have been a customer since 2017. I have been on auto bill and had no issues. Till we adding the internet. This is the worst spottiest internet I have ever had, slow, never had a high speed, and if you have more than 4 devices one of them is being slowed heavily. We're switching to Mint Mobile now, it's been the most painful process because how hard TMobile is making it to just transfer my number!! I've been waiting for the transfer for 5 hours now, been in the 'live chat' for a few hours, and can now say I've been on hold for an hour now!!! This is ridiculous. Please, please release my number or help me at all? I'm so done with this company. I had no idea it'd be this hard for them to simply release my number.Glad to see you love and care of customers so much too. Great way to be treated just on hold.... With this terrible sound quality. 

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gramps28
Pillar
1 year ago
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mbolenFirst activity
asked in Plans and Service
Customer Loyalty Plan

I have been with T-Mobile since the first program called Digiph! That is around 25 years. I am a creature of comfort and I really liked the fact that I could get an upgrade every year at no cost due to my customer loyalty. That is no longer a thing unless you upgrade your plan and I would be paying $50 more a month for a plan I don’t need. I have been looking into other networks and it seems that I can move to another company and get the upgraded I-phone 15 for free. I am thinking since T-Mobile does not recognize my 25 years of on-time payments in any way shape or form, perhaps I should change companies. Any thoughts?

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gramps28
Pillar
4 months ago
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paulo-jFirst activity
asked in Plans and Service
Activate new number without visiting a t-mobile store?

Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?

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3 years ago
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magenta8938112First activity
asked in Plans and Service
One Plan

For those that has “One Plan’, Discount of $20 Add OneLine Get Oneline, Kickback Discount.  Has your discount been discontinued and was told that is expired?  I called today and was informed that the promotion has expired, and the discount is no longer valid. The representative kept repeating that my plan would cost me over $300 today after 53 minutes on the line speaking to a representative and a supervisor. Of course, my current plan was better when I signed up back in 2017, otherwise why would I have chosen your company? It seems like T-Mobile is trying to force customers into the new plan eventually and terminating a promotion that wasn’t identified with an expiration date.  

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4 months ago
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tony_nycFirst activity
asked in Plans and Service
Porting Number Nightmare

I’ve been trying to port in a number into my tmobile prepaid account for over a month.  Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in  process.  I’ve  talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it.  Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue.  This is getting beyond ridiculous. 

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2 years ago
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jiaoFirst activity
asked in Plans and Service
Can I have a limited time prepaid plan?

I am a foreigner. I will travel to US in September. I plan to buy a T-mobile prepaid sim card. I see all prepaid plans are monthly plans. Can I ask the store staff only open a month for me? Or it has to be an auto renew monthly plan and I can only cancel it myself at the end of the first month? Or can I suspend the number without any fee and re-activate the number when I travel back to US in the future?

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1 year ago
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Benjamin123Learner
asked in Plans and Service
2G free phone replacement

Hi, my family uses two 2G phones on the Gold Rewards legacy pay as you go plan.  I saw the various posts that T-Mobile is shutting down its 2G network in April and also the announcement on the T-Mobile site here (https://www.t-mobile.com/support/coverage/2g-retirement).  Are we eligible for the free phone replacement even though we are using a legacy prepaid plan?  We have been to several T-Mobile stores, but have been told that they cannot help us.  We’ve also tried customer service, but they have also been unable to help us.  Thank you for any information you can provide.

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8 months ago
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dippiFirst activity
asked in Plans and Service
T-Mobile prepaid card as a Non-U.S.-citizen

Hello,I have one question: I’m a German and I’m travelling to the United States in the summer. I want to buy a T-Mobile prepaid card but I’m not sure if I have to give any US-american contact numbers (like it is the case at AT&T and H2O).Is it possible for me to buy the SIM-card without giving any American information? Thank you for participating and helping me!Best regards

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syaoran
Pillar
1 year ago
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thagenesisRookie
asked in Plans and Service
prepaid eSIM purchase from europe

Hello, i want to purchase a prepaid esim from germany. ist that possible? Should work in US onlly. When i drop of the plane, i can be online again, including a US Phone Number.unlimited 50GB / 50$ Month -Kind regards Michael 

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2 years ago
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MishFirst activity
asked in Plans and Service
reusing a prepaid sim card

HiI have a used prepaid sim card from a few months ago, can i reuse it for a new prepaid plan without visiting a T mobile store?Thanks

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14 days ago
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Traveler2020First activity
asked in Plans and Service
Have I been scammedon the $830 promotional credit?

Can anyone explain to me how the $830 trade in credit works when you upgrade your plan to the new 5G?  Surprisingly, T Mobile can not and I still don’t know what they gave me for my trade in value but it wasn’t $830.  The man in the store broke it down this way… pay taxes and fees on any phone, trade in eligible device, sign up for the New 5G rate plan and we deduct the $830 from your new phone choice.  You pay the difference for 24 months.  So for an iPhone 14 pro max with tax and activation paid up front, That leaves a $1099 for the phone minus 830 is 269.   That is roughly $11 month for 24 months for the phone.  So why is the monthly $20???

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8 months ago
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venkatnvaddulaFirst activity
asked in Plans and Service
Using add a line from another t-mobile account

Hello, I am currently on T-mobile ONE plan with 2 others but I am planning to go (because the current plan owner is planning to cancel the plan) into another T-mobile account also on ONE plan and I am wondering if I can be considered as “Add a new line” and take advantage of the “get $600 off with new line” for new Galaxy s24 in the other ONE plan account that I am planning to join into?

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tidbits
Pillar
8 months ago
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badsavxFirst activity
posted in Plans and Service
Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?

Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?!  The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full.  I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true.  I have only ever used my apple watch on wifi/connected to my phone via bluetooth.  After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used.  I found thi

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5 days ago
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jaesinzFirst activity
asked in Plans and Service
Port out time period.

I want to leave my family plan and start my own account with someone else.I went into a T-Mobile store and was told I needed to contact customer service and ask for permission to leave the family plan, I was told it would take no more than 10-20 mins for that process. Before I left the store I asked if I could come back right away after getting permission to leave the account and set up my own account ASAP, I was told YES.So I got with my parents and we called customer service and got my OK to port out the family plan and we asked the rep if I could go in and get it done today, I was told YES.I then I came back to the T-Mobile store and told them my situation and they looked my number up and I was told “your number is still under the family plan so we can’t do it because you aren’t the primary account holder.” Then I told them that the rep and the guy at that store just told me I could get it done asap after getting permission to leave. Then they told me “1 to 3 days and wait for an e-

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gramps28
Pillar
1 year ago
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nereaiglesiasRookie
asked in Plans and Service
Prepaid SIM for Xiaomi Redmi 10

Hi everyone!I’m travelling to New York in a few weeks and I have a Xiaomi Redmi 10. Is there any prepaid SIM compatible with my phone? Thanks in advance.

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syaoran
Pillar
1 year ago
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HittinLikeHankFirst activity
asked in Plans and Service
trade in

About 15 months ago, I traded in my LG Optimus 90 for Nord N20. When I purchased it, the rep told me that the trade would cover the whole bill and that I wouldn't pay anything. Ever. For the phone. That was the reason we chose that phone. Now we are getting billed for over $200 for the phone, and T-Mobile is automatically taking money out of our account. A different member of my family got credit for a refund and T-Mobile automatically applied the credit to covering my phone bill. We were told that this phone wouldn't cost us anything besides the trade-in phone, and now they're taking credit and money from us. Help please. 

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drnewcomb
Pillar
7 months ago
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ishah100First activity
asked in Plans and Service
Add Pixel Watch 2 bought from Google Store to existing TMob line - Extra Charge?

Help!I bought the “Pixel Watch 2 LTE Cellular” from Google Store. It is my understanding that with pixel watches, there is no extra charge to connect 4GLTE cellular and use the watch with existing phone line without extra charge. At least this is true in case of Verizon and ATT. Is this the case with T-Mobile as well? If not, what is the monthly charge for using the watch as a standalone line using the same phone # as my phone?TIA for any inputs.

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10 months ago
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forests_loverFirst activity
asked in Plans and Service
Activate eSim after purchasing a plan through the Prepaid eSim app

I will visit the US next week for 1 month as a tourist, I purchased the $60 monthly plan through the Prepaid eSim app on my iPhone 12 Pro, I completed the eSim purchase steps successfully, and when the app prompted me to activate the eSim I chose not to activate and dismissed that pop up screen, because I don’t want to start the plan now, I want to start it once I arrive in the US, I couldn’t find a way to start activating the eSim process again without having to call T-Mobile support number, which’s not possible for me, because international calls are too expensive (calling from Saudi Arabia) and I don’t have a different phone with a US number to call them once I arrive (tourists usually don’t have that choice).Is there a possible way to activate the eSim once I arrive in the US ?

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1 year ago
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KhanFirst activity
asked in Plans and Service
how do i change plans online or through the app

Everytime I try to change my plan from my current one, all it says underneath the new plan is "contact us". Do I have to call just to change my plan now? 

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tidbits
Pillar
1 year ago
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asanchez1987First activity
asked in Plans and Service
T-Mobile US Pre-paid eSIM purchase via app error 505

I just attempted to purchase a prepaid eSIM via the official T-Mobile Prepaid eSIM US app, and after entering the mail address, selected plan, payment card information, I got the following error:  “There is an issue completing your order…..(error 505) (cart id ...)”Now I’m stuck and don’t know:Whether the payment really went through as I’m using a company card. Whether the eSIM plan has been properly installed on my device. Whether I’d be able to activate it once I land in the US (I’ve not travelled yet but wanted to purchase ahead of travel time and activate it upon arrival).Can you help me solve this situation?Thank you.

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1 year ago
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tja0First activity
asked in Plans and Service
If this is true then I'm outta here

https://halturnerradioshow.com/index.php/en/news-page/news-nation/t-mobile-to-fine-customers-500-for-hate-text-messages How Orwellian are we going to get on this planet? If this is true I’m gone and so should you be too

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