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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 306 Discussions
  • 1,145 Replies
306 Discussions
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WegieFirst activity
posted in Plans and Services
Internet

My next door neighbor told me I she got unlimited internet through tmobile so I signed up , they told me I was not eligible for unlimited so I went with the 150GB a month and it was almost used up in 8 days. not working too well for me so far. don’t understand why I cannot get the unlimited plan like others have.

1
gramps28
Pillar
1 year ago
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rhalbakerFirst activity
asked in Plans and Services
Are there any staff working on weekends.

Have been on hold for 15 min trying to check on a trade in.   Does t-mobile only provide support on the weekdays now?

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gramps28
Pillar
11 months ago
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BChatLearner
posted in Plans and Services
T-Mobile Autopay using debt card

Got the following email from T-Mobile for my T-Mobile Home Internet payment. Oh no! Your payment didn't go through We weren't able to process your recurring electronic payment from your account XXXX. Because of the failed payment, you have been un‑enrolled from AutoPay. Please make a one‑time payment today at t‑mo.co/pay and update AutoPay settings to avoid late fees and suspension and keep your AutoPay discount, if applicable. Thank you, Your T-Mobile Team   Last month the payment was processed using the same card (without an issue) and there are ample funds in the account (the account is a debt card account).  I logged into my account selected the payment option and the payment processed  immediately. Even though I like T-Mobile issues like this make me very wary of their service.

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8 months ago
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bobby4246First activity
asked in Plans and Services
payoff device

Can I close my account if I pay off all my devices first. i paid off my iphone my ipad, my razr and my tablet. does that release me to leave tmobile i have 5 lines but i dont know what to do with them

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syaoran
Pillar
1 year ago
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hansaFirst activity
asked in Plans and Services
$30 tmobile home internet with existing phone l;ine

I already have a phone thru T-mobile. Do I qualify for the $30 dollar home internet plan?

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1 year ago
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HJRFirst activity
posted in Plans and Services
TXT unsent

13 year our business has been with T-Mobile but this latest problem has us on the verge of moving. So this is a last hail Mary to see if we can find a fix.Over the last month two lines get the same problem “ unsent txt... change to SMS or RCS...”. It will come in 10 to 15 minutes after sending a txt.   Some times the txt will send but take two or three hours before it is received. This problem happens randomly, so not all the time. And it happens with full bars or not full bars, It happens on Wi-Fi or not What has been tried:  5 times and hours on the phone with T-Mobile tech support. uninstall txt AP, tried a different AP, cleared cashes, reset network settings on both phones.Any thoughts?

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Pillar
1 year ago
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Cat69First activity
asked in Plans and Services
Why no longer using credit cards? I

I used to have my TMobile bill on auto-pay via my credit card. With no explanation, I was told I couldn't use my credit card, I had to use my debit card. Now, why would any fool give access to their checking account to a company to debit whenever they felt like it? 

1
gramps28
Pillar
1 year ago
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arahman43First activity
asked in Plans and Services
Is it possible to switch from EIP promotional device to a different device of my choice without loosing the promotional bill credits towards the EIP?

I have just joined T-mobile and bought iphone-13 from them with promotional bill credit towards the phone’s payment. Now, I want to switch the sim into an iphone 14 pro max. If I do the switch, would that void my bill credit promotion? Thanks.

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gramps28
Pillar
1 year ago
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MrgolfFirst activity
asked in Plans and Services
Phone service

What happens if we get rid of our phone service, can we keep the home internet?

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1 year ago
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Juana03First activity
posted in Plans and Services
opt out

This is to inform T-mobile that would like to be included OPT-OUT of the planned account migration .Please inform me what else I would need to do to be successfully OPT-OUTof the plan ? I am not at all interested .I would like to request a confirmation that this request is successful.

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gramps28
Pillar
11 months ago
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mlucas4300First activity
asked in Plans and Services
Travel with 5G Internet - camping?

Can you take 5G internet with you camping and use it like at home?

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Pillar
1 year ago
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drewphallFirst activity
asked in Plans and Services
performance

What sort of performance do most get? 1st 3 months mine was great - 200-300 Mbps.  Now, mostly terrible.  Some days it might be in the mid-200 range but most of the time it is below 20 Mbps.  One day it was 0.5 Mbps.  Today 8 Mbps. Is this typical?  Customer support reps say that I am, “Getting what is expected.”  Read an article somewhere that 31 Mbps is guaranteed.  Really not useable when around 20 Mbps.

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9 months ago
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Customerxxx3First activity
posted in Plans and Services
Good Job T-Mobile!

Around December 2022 or January 2023 I cancelled my Home Internet service and promptly returned my equipment to a T-Mobile store to avoid any charges. However, in June 2023 I started receiving calls and letters from a debt collector claiming that I owed about $380 to T-Mobile. I called T-Mobile 2 times and was reassured that I did not owe anything and I was suggested to disregard the collector 's calls because they were probably attempting to scam me. On August 14, I contacted T-Mobile again and finally found out that even though it was indicated in the system that I returned my Home Internet equipment on time, someone at T-Mobile made a mistake and sent me to collection claiming that the Internet home equipment had not been received. The associate I spoke to the 3rd time opened a ticket so my profile could be updated removing the erroneous balance. The very next day, August 15, I called T-Mobile again asking for something in writing that I could send to the debt collector to prove tha

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Pillar
1 year ago
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jasper dogFirst activity
asked in Plans and Services
Internet Avail

What is the true story about the delay to get 5g home internet. I live in Las Vegas / Henderson NVI have been waiting for over a year. Is it worth waiting for. I see lots of people are not happy with the service.

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1 year ago
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amossuleFirst activity
asked in Plans and Services
No Service/Connection

Mobile Home internet is getting worse. Every night no internet connection. Does anybody have a similar issue? This a scam! 

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1 year ago
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Steven RudolphFirst activity
asked in Plans and Services
Suspension of additional line

2 months back I had added additional lines to my account. I no longer want it now. So I temporarily suspended the lines for 90 days. Please confirm if I will receive the bill only for one line now

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1 year ago
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JaslizFirst activity
asked in Plans and Services
upgrade issues

I currently have the Z flip 3 and wanted to upgrade to he flip 5, Tmobile had a promotion available for Magenta Max (which is the plan that I have). This promotion was allowing me to upgrade my phone, I called the representative and she said that for that offer to work I would have to pay off my current device which had 2 payments left, so I payed the amount, and she said to call tomorrow and that I should be able to upgrade. I called today and the representative told me that I still had an installment due before I'm able to upgrade my device, mind you I had already received an email and pdf stating that my device was payed off, I asked for the amount and the total would only be justified if it was for my watch. I've had issues with them before, the representative that helped me purchasing my phone said that the watch device would be free of charge if I enrolled in their Magenta Max plan and got a line for it, I did just that and noticed that they had been charging me for the device mo

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1 year ago
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RayJFirst activity
asked in Plans and Services
Replacement Card

I lost my Tuesday Fuel Reward Card and need to how to order a replacement card

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gramps28
Pillar
1 year ago
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MarshmeloFirst activity
asked in Plans and Services
Brooklyn 18th ave Branch

I went to 18th ave in Brooklyn, NY to switch plans from Att to T-Mobile. I had 4 lines and wanted new phones. It was quite complicated. The staff there Lewis Fields was extremely helpful and patient. He literally spent like 4-5 with me. Explained all the perks that were available. I have to write this review and express my gratitude!!! Turns out this man speaks 3 languages. Many of the customers that day were looking for him. I am so glad he was my salesperson that day. I will definitely refer my friends and family here. Thank you Lewis!!! T-Mobile please give this man a BIG RAISE. He absolutely deserves it !!! 

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Pillar
1 year ago
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The_GeretyFirst activity
asked in Plans and Services
Limitations of the Service

I am currently with Fios and have their Gig Connection but never reach those speeds due to my home WIFI system being a few years old but still pull 200 MBPS.My question is can I connect T-Mobile’s system to my home Wifi? As my house is older made of solid stone and brick so a traditional one station broadcasting will not work due to the thickness of my walls.As well, are there any data limits? We watch a lot of streaming and for work I move around large files to and from my office server. I do not want to be working and then slowed down.

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1 year ago
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FLA ALL THE WAYFirst activity
asked in Plans and Services
Merging two T-mobile accounts

My domestic partner and I both have separate T-mobile accounts which we would like to merge. How do we do that?

1
gramps28
Pillar
9 months ago
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Zonny221First activity
posted in Plans and Services
Autopay discount now only available with direct back account with withdrawals?

You’d have to be crazy to give T-Mobile, a company with a history of data breeches, your banking info for direct withdrawals. This is a pure money grab designed to screw their customers over by eliminating their autopay discounts because they know that only a complete moron would give them their banking info. I would never do that and if they eliminate my discount I’m switching to another carrier. I’ve already confirmed with both ATT and Verizion a cheaper or equal deal for service without having to use a direct bank withdrawal route. I suggest that every T-Mobile customer do this. ATT told me they're getting a lot of calls from outraged T-Mobile users. T-Mobile, this is a big mistake. You’re really making a lot of your customers very angry. Unless you’re prepared to guarantee in writing that you will replace all the money in my bank account in the event of a T- Mobile data breach resulting in my bank account being hacked, there ani’t no way I’m giving you my bank account info. I don’t

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1 year ago
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Eva1988First activity
asked in Plans and Services
service address

Hi, I am needing to update my service address for my TMobile home internet, how do I do this??

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syaoran
Pillar
1 year ago
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Atrain19First activity
asked in Plans and Services
Free line

My question is. How do I cancel that free line? I think significant other is using it for other reasons. 

1
gramps28
Pillar
9 months ago
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parkyFirst activity
asked in Plans and Services
Messages with my domain name links are being blocked using any carrier device

Hi, I have domain name kvirginia.com and when I tried to send text message to clients using our website. Whenever I include my domain website non of my clients told me they never received text message from us. how do i fix this problem?

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1 year ago
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