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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 302 Discussions
  • 1,135 Replies
302 Discussions
J
Jeongsu LeeFirst activity
asked in Plans and Services
Please help me to cancel my account

Hello.I have been using T-Mobile and T-Mobile Home Internet for 24 months, but I moved abroad and stopped my service on 21st June. However, no one has told me to return home devices. Furthermore, I received an email saying my service was stopped, but $60.75 was charged to my Autopay account. Since I am currently living in South Korea, I cannot access the T-Mobile app. Please help me to access my account or verify my calcellation status.

2
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Community Manager
1 month ago
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LeAndreFirst activity
posted in Plans and Services
i would like to deactivate and stop using yall internet

I don’t want the internet anymore and I’m tryna cancel it 

2
L
2 months ago
S
SnooooopySpeaker
asked in Plans and Services
Does Internet Price Go Up If You No Longer Have A Cell Phone?

I’ve had a T-Mobile cell phone for decades and I’m sick and tired of cell phones and texting. (I also don’t travel.) I’m seriously considering getting a Cox landline for $20. The house is already wired for that.  Question for those who got rid of a T-Mobile phone after getting the internet--did you internet monthly bill increase? I could get Cox internet for $50 a month, but I really do like T-Mobile internet.  I really do like T-Mobile phone service, and have never had a problem with it, but I am sick and tired of cell phones, and could save over $25 a month with a landline.

2
S
1 month ago
M
MywifiFirst activity
asked in Plans and Services
compensation

Does T-Mobile give compensation when the tower that you use is out of service for almost four days?

2
M
11 days ago
W
Willow WyldsNovice
asked in Plans and Services
Customer feedback?

Seattle Northgate Station Store, date of service received 9/20/24I had an absolutely phenomenal experience at your store the afternoon of the aforementioned date!Went in looking to get a new phone and David there took care of me with exceedingly strong professionalism, efficiency, kindness, etc.  Getting my new phone and adding a line to my account was not just “done” but was made a joy thanks to David.I had assumed I would get a text or something getting a chance to submit a review for the service and sadly did not.  The service was so good I felt compelled to figure out how to give my review.Thank you so much David!  Give that man a raise haha!

2
A
1 day ago
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GoSixFirst activity
asked in Plans and Services
$50 Refer-a-Friend

I recommended a couple to T-Mobile hoping to benefit from their $50 Refer-a-Friend program, but despite my numerous efforts to register for the reward, I have been unsuccessful.Based on comments from others in the same situation, I'm beginning to question the legitimacy of this program. Can someone from T-Mobile help?

2
D
1 month ago
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Kiko_ppFirst activity
asked in Plans and Services
Transfer from one person to another

Can I transfer all five of my phone lines while under contract with T-Mobile? I am currently on the Magenta Max plan. Will I still be eligible for the discount? I would like to transfer them all to my father he is 55+

1
gramps28
Pillar
1 year ago
R
RavenJFirst activity
posted in Plans and Services
payments

Is it possible to pay a friends t-mobile phone bill for them? 

1
gramps28
Pillar
1 year ago
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WegieFirst activity
posted in Plans and Services
Internet

My next door neighbor told me I she got unlimited internet through tmobile so I signed up , they told me I was not eligible for unlimited so I went with the 150GB a month and it was almost used up in 8 days. not working too well for me so far. don’t understand why I cannot get the unlimited plan like others have.

1
gramps28
Pillar
1 year ago
T
timurceFirst activity
asked in Plans and Services
Is it worth switching from retired “one” plan?

I’m with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I’m still on retired plan “one”.Is there a real benefit switching to a new t-mobile plan Go5G or it’s essentially the same?If I switch, will I keep my price with all my promos?also for 100GB premium data that comes with Go5G plan, is it per line or it’s per account for all lines? Thanks

1
gramps28
Pillar
1 year ago
A
Ash faust90First activity
posted in Plans and Services
about bill

When will my Internet bill be due

1
C
2 years ago
W
wpriversFirst activity
asked in Plans and Services
Cancel T-Mobile internet online

Cancel I cancel my home internet online?

1
C
2 years ago
M
MrgolfFirst activity
asked in Plans and Services
Phone service

What happens if we get rid of our phone service, can we keep the home internet?

1
B
1 year ago
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CancelasapFirst activity
posted in Plans and Services
Tmobile Sales Rep Accessories SCAM

Tmobile Sales rep on the phone scammed me and added extra accessories to my account without my knowledge and now Tmobile is forcing me to keep these products that I did not ask for!!! I've called Tmobile several times to complain about this without a resolution. I will seek legal action if this is not taken care of. Now I'm finding out this is a common practice at Tmobile where these reps add extra accessories for commission. Tmobile is supporting this scam too by not doing anything about it!!! I'm reporting this to the BBB.

1
S
10 months ago
R
Rob4143First activity
asked in Plans and Services
T-Mobile MAgenta

I heard they offer free AAA, is that true? 

1
T
2 years ago
T
tashhhFirst activity
asked in Plans and Services
Cancellation and refund

I ordered internet service on 05/10/2022 and received equipment on 05/17/2022.  I used the internet maybe 2 days and I cancelled and returned equipment on 05/19/2022.The T-Mobile received returned equipment on 05/25/2022 and they told me the refund credit will process 5 - 7 business day which is before my payment due date 06/07/2022.  But the credit was not processed until my payment date, so I paid full payment even I did not use the internet service.I called them and complain about the credit and they said, ‘I don’t know why the credit is not processed and I will process it now’.  Are you kidding me?  I called T-Mobil twice about the refund and confirm the credit before my due date but it’s not correctly processed on time.  How it possible even T-Mobil doesn’t know the credit is not processed until I called them today.I am more them 7 years with T-Mobile and I am so disappointed their service. 

1
C
2 years ago
L
litewavveHelper Level 2
posted in Plans and Services
Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less.  If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it.  But it also started to have random disconnects, particularly during the day.  I downloaded a network monitoring tool to see how bad the situation is.  Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes.  I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

1
H
1 year ago
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cim1234First activity
asked in Plans and Services
Prepaid MasterCard

The promo status says “sent” but I haven’t received the prepaid MasterCard.  I check email daily.  Has anyone actually received and  used?

1
C
2 years ago
M
mandandyFirst activity
asked in Plans and Services
location

moving . will my tmobile internet work wherever i move

1
gramps28
Pillar
1 year ago
T
tfdfirern1First activity
asked in Plans and Services
No service and still paying

How can this provider continue to shut down service at 2200 and remain off untill 0600 every night and bill for a month service. If they are only going to provide half the service they offer why should customers pay monthly. Either cut the bill in half or bill every other month. It is illegal to steal in the United States. Stealing is exactly what is happening when you take money for something you are not providing. Do you understand tort lawsuits and criminal proceedings?

1
bocaboy2591
1 year ago
C
CshaulbrookFirst activity
posted in Plans and Services
Unable to start new service.

I've been attempting to start new service with T-Mobile for over a week now.  Here's the problem.  I had an account with Sprint many years ago. In 2018 I divorced my ex and left Sprint.  My ex-wife kept the account with the intent to put it in her name.   Fast forward a few years.  I've been with AT&T.  I want to go over to T-Mobile but are not able to because of that old account.  My ex "thought" she had taken care of this.  This week we worked on this with Customer Service.  I was called by a T-Mobile rep and was told that the matter was resolved and that I could continue setting up new service. I worked with a rep to set up the whole package for new service.  I was told, to continue I'd have to pay off my AT&T phones first.  Thinking this matter with my ex was fixed, I went ahead and spent $1400 to pay off the phones.  I went back to T-Mobile to continue the process only to find out tonight that the matter with my ex still exists. I'm now $1400 in the hole and unable to esta

1
F
Pillar
1 year ago
M
mpittierFirst activity
asked in Plans and Services
How long before I loose my prepaid number

If I have a prepaid number, how long can it be inactive before I loose it?

1
syaoran
Pillar
1 year ago
A
anandtpatelFirst activity
asked in Plans and Services
Discounted Internet plan

I read an article on this site : Affordable Connectivity Program about any one who is below poverty line can get may be Free phone and $30 a monthly discount. Can i apply this for my parents who are also eligible based on this article?

1
A
1 year ago
F
FognetHelper Level 1
asked in Plans and Services
$25 month internet

I have just started the 5G internet service. If I get the Magenta® 55+ 2 lines, does that qualify us for the $25 a month internet plan? 

1
C
1 year ago
E
Eva1988First activity
asked in Plans and Services
service address

Hi, I am needing to update my service address for my TMobile home internet, how do I do this??

1
syaoran
Pillar
1 year ago
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