Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 243 Discussions
  • 990 Replies

243 Discussions

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LuckyFirst activity
asked in Plans and Services

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

3
L
1 year ago
A
alexkolesnikovFirst activity
asked in Plans and Services

ACP

I have Lifeline benefit for my cellular plan. How can I get ACP benefit to be applied to my Home Internet plan?

2
S
1 year ago
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DwetzlerFirst activity
asked in Plans and Services

Promo code

So when I got my internet they gave me a promo code, for the life of me I can’t find where to enter this code! Anyone know where I enter it?!

6
M
1 year ago
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fusion60First activity
asked in Plans and Services

Internet signup rebate

Cant access my account wont accept the billing phone number,there for i cant get the $100 rebate

7
P
1 year ago
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kbklarryRookie
posted in Plans and Services

One gripe about the 15 day test drive - you are charged for the 3-4 days it takes for the gateway to be delivered

Hello, I am a big fan of T-Mobile wireless and am now incurring my first month of charges for their Home Internet since the 15 day test drive ended two days ago. Because I installed the gateway at a vacation home, I have not been able to spend enough time there yet to know if it will meet my needs although I am hopeful.Here’s my small gripe. T-Mobile is up front about the fact that your first month’s charges start on THE DAY YOU ORDERED THE GATEWAY. This of course makes no sense. My gateway arrived 4 days after I ordered it. Why should I or anyone be charged  for the time it took for the order to be processed and for the gateway to arrive. Other internet companies like Verizon and Spectrum don’t start charging until you ‘activate’ your service after their modem arrives.Like I said, it’s a small gripe but still seems unethical to me to be charged for the time you couldn’t possibly be using their internet service. It disappoints me that a company I always trusted would do this.

4
K
1 year ago
L
LetMeInRookie
asked in Plans and Services

T-Mobile Home Internet security

Is T-Mobile Home Internet as secure as traditional cable or fiber optics?

3
H
1 year ago
V
Valmy PierreFirst activity
asked in Plans and Services

False charge

Hello,In August 2022, T-Mobile was running a promotion for home internet; they offered a free month trial, if the customers like the plan, they go back to the store and activate the plan go from there. If they don’t like the internet, they need to return the device with a month free of charge. I recently tried to make a financial transaction the requires a credit history and background check, the came back that I owe T-Mobile $64. T-Mobile gave my personal information to a debt collector agency to screw my credit score over. I believe T-Mobile used this promotion as BAIT, this is not honest business. I claimed a dispute with the debt collector, and hoping T-Mobile will cancel this false charge. I plan to use all resources I can to expose how T-Mobile is using bait to charge its customers for services they don’t use.

0
V
1 year ago
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DurbanFirst activity
asked in Plans and Services

Home Internet Promo Code Jan 1 Not Working

To receive the $100 Mastercard offer, you'll need to submit for the rebate on www.promotions.t-mobile.com Rebate Submission using the code 2022HINTPXX within 60 days of activating your new Home Internet line. You will need your T-Mobile phone number associated with your internet gateway sent to you when it ships . Rebate processing may take up to 30 days from submission, and you'll receive text message or email notifications once it is ready  I signed up for home internet via Chat Jan 1 and can not get the promotion code to work. Device has not been active for 60 days.

3
copz1998
1 year ago
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MidwestFirst activity
asked in Plans and Services

Unable to access Home Internet Award Mastercard

Received email today for $100 for Internet promo from Northlane.Com for signing up for TMobile Internet. No matter what I do I cannot access the Virtual Prepaid Mastercard from the link they provided. I have put in my regular cell number that didn’t work. I put in the number for the gateway and that didn’t work either.Any advice to access this would be appreciated.  

4
M
1 year ago
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richhelpFirst activity
asked in Plans and Services

Phone service

How do i get T-Mobile let me out of my plan with out paying for my SO CALLED FREE PHONE, I have dropped calls over and over and or have no service, Spent 20 years with Sprint and now that T-Mobile bought it service has been bad. they told me i had to pay $299 per line to get out, This was a we will give you a Free phone to sign up with us.. Help, I have full filled my part by paying my bill every month with question. they are not full filling their part of suppling service as they said they would 

2
syaoran
Pillar
1 year ago
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ElvinsirFirst activity
asked in Plans and Services

home internet + tmobile tuesdays

I only use T-Mobile home internet and I keep reading how I’m eligible for T-Mobile Tuesdays. I input the devices phone number four never receive a text on the gateway. I receive texts regarding my bill and service updates but never this 4 digit code. I’m not the first to discuss this so why hasn’t T-Mobile addressed. Only solutions I’ve seen are put the sim in a phone or change gateways which are not actual solutions. What’s the deal T-Mobile?

3
M
1 year ago
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LogantFirst activity
posted in Plans and Services

5G home internet - connection innteruption -support contacted

We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some so

9
S
1 year ago
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crewser99First activity
asked in Plans and Services

Non-Return Fee on Gateway Internet Wireless

Need Help!Had a Gateway Wireless Router that wasn’t working so I called T-mobile and received a replacement.  In the meantime the current Gateway started working.  I was charged a non-return fee of $414.40 and paid.  Then returned the replacement Gateway instead of the router on the return shipping label. I have called T-mobile multiple times and have over 5 Handset Order Research Requests and on multiple occasions have been told that they will refund, but has not happened. I am running out of options, does anyone have any advice to get my non-return fee refunded?

3
B
1 year ago
A
akbrianFirst activity
asked in Plans and Services

Pre-purchase questions about the T-Mobile home internet

I’m remotely trying to help my mother change her internet from Spectrum to T-Mobile to reduce her expenses. She currently has inexpensive ~5 gig/mo  prepaid T-Mobile cell phone service. I have three questions at the moment;What is the minimum single line “qualified cell service” for discounting the $50 home internet to $25/mo? The details pop-up doesn’t specify. How long is allowed from receipt of the home gateway until activation is required? I would like to coordinate being there to assist with installation and coordinate the end of her monthly Spectrum service. She already owns her wired/wifi router, which is all set up with some static IP address for printers and the like. Currently Spectrum just provides the modem. How much more involved is it than just moving the router’s WAN RJ45 cable from the old Spectrum modem to the new T-Mobile gateway?I appreciate any responses.

3
bocaboy2591
1 year ago
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corvairbob65Learner
asked in Plans and Services

t-mo modem questions

i just got the square modem /gateway today and i need had to not only change the default on the modems passwords but a few other settings. so how can i get into the setting on this modem? a few years ago i tested the round white or silver one they called a trash can and i managed to get into the settings but i forgot how to do it. my netgear router has an ip address for it so i guess inac enter that and see but also what i need to get are the ports it uses. i have cameras and they are now connected to the netgear router and the t-mo modem is also plugged into my network and that network is plugged into the netgear router/modem. i kind of figure i will not be able to see my cameras when i’m away from the home but when i’m at home i want to see them. at this time i see 5 foscams but i can’t see the dvrs or nvrs so if i can figure out the default port or i can get into the t-mo modems settings and change the port then i may be able to configure the cameras on my phone. thanks

9
C
1 year ago
F
FognetHelper Level 1
asked in Plans and Services

$25 month internet

I have just started the 5G internet service. If I get the Magenta® 55+ 2 lines, does that qualify us for the $25 a month internet plan? 

1
C
1 year ago
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SbTramFirst activity
asked in Plans and Services

Home Internet Gaming

NAT type and UPnP issues... Are there any fixes? I really like the service and would hate to have to leave it solely for this issue

3
iTinkeralot
Pillar
1 year ago
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phins_upFirst activity
asked in Plans and Services

Vlans?

Is it possible to set up separate vlans on tmobile gateways?, I would like to segment off my cameras on their own network.

3
P
1 year ago
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KayeFirst activity
asked in Plans and Services

IP Flapping on Home Internet interfering with access to several online services

I have had T-Mobile Home Internet for a couple of months now. Previously I have had numerous brands of internet service: Verizon, AT&T, Solis(AT$T, Verizon & T-Mobile). With T-Mobile Home Internet I cannot use several sites that have never been a problem:I can’t get an FTP connection to work. I can’t use my banks bill pay. I can’t log in to another financial institution. I’m told that this is due to “IP Flapping”. I have NEVER had this problem before and have been using the now inaccessible sites for years.  Can T-Mobile fix this problem? 

3
bocaboy2591
1 year ago
S
SnooooopySpeaker
posted in Plans and Services

$50 Prepaid Mastercard Promotion . . . .

Until last night, I had totally forgotten the $50 prepaid Mastercard promotion, after getting the Echo 8 Show some time ago.  Fortunately, I had the promotions page bookmarked.  I went back there and the $50 promotion had a redeem button.  Clicked it and there was the card info.  I wonder if I can apply it to my T-Mobile bill next month.  Anyone try that?

3
P
1 year ago
copz1998
copz1998Adept
asked in Plans and Services

Can you Stream Golf Channel?

Good day,I have had T-Mobile Home Internet Service for almost 6-months, and all is well...well, almost. I am trying to get Golf Channel streaming. I have tried numerous times with the activation code for NBC Peacock+ (NBC owns golf Channel) but all to no avail. Have you ben able to get it to work? When researching the Golf Channel website, I get the link that takes me to watch “Live.” When I use the link, it takes me to a list of ISPs (Comcast, etc.) and T-Mobile is not present. When I called Golf Channel, they are clueless. I stream Peacock, Apple, etc. all with no issues. Any suggestions much appreciated!  

3
C
1 year ago
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fjleonLearner
asked in Plans and Services

ipv4/cgnat down again

same thing happened 20 days agosupport “experts” are clueless, they don't know what dns is, what ipv4 is, what ipv6 is, and don't understand why i can browse ipv6 sites and not ipv4 ones. they don’t know what cgnat is.i wonder if they are trained for anything else other than billing and how to turn the device on and off.

5
iTinkeralot
Pillar
1 year ago
K
KingKev808First activity
asked in Plans and Services

T-Mobile Home Internet Can't Access Certain Sites/Cloud Services

Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services).  Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.The websites/cloud services work just fine when using my phone’s hotspot via AT&T.(1) Are others in or around my area experiencing the same?(2) Is there a way to get partial billing credit for this service interruption?

14
M
1 year ago
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Emma SurfFirst activity
asked in Plans and Services

Is TM Home Internet going to work for me?

I'm seeing lots of problems so getting concerned about this product (which hasn't been delivered yet). All I needed is internet access at a house so I can install Ring or Blink etc for security I can monitor from phone. I will be 2k miles away from the house. I was told this would be a good solution but if the service is intermittent I'm wondering if it will restart properly without human intervention from me. Amy suggestions? Also I think most of those security devices are on 2.4.

3
S
1 year ago
D
David KleinertFirst activity
asked in Plans and Services

T-Mobile will not honor promotion on poster hanging in store

 T-Mobile will not honor this promotion I don't know what to do

3
S
1 year ago
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