Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 166 Discussions
  • 719 Replies

166 Discussions

A
Ash faust90First activity
posted in Plans and Services

about bill

When will my Internet bill be due

1
C
1 year ago
T
tashhhFirst activity
asked in Plans and Services

Cancellation and refund

I ordered internet service on 05/10/2022 and received equipment on 05/17/2022.  I used the internet maybe 2 days and I cancelled and returned equipment on 05/19/2022.The T-Mobile received returned equipment on 05/25/2022 and they told me the refund credit will process 5 - 7 business day which is before my payment due date 06/07/2022.  But the credit was not processed until my payment date, so I paid full payment even I did not use the internet service.I called them and complain about the credit and they said, ‘I don’t know why the credit is not processed and I will process it now’.  Are you kidding me?  I called T-Mobil twice about the refund and confirm the credit before my due date but it’s not correctly processed on time.  How it possible even T-Mobil doesn’t know the credit is not processed until I called them today.I am more them 7 years with T-Mobile and I am so disappointed their service. 

1
C
1 year ago
C
cim1234First activity
asked in Plans and Services

Prepaid MasterCard

The promo status says “sent” but I haven’t received the prepaid MasterCard.  I check email daily.  Has anyone actually received and  used?

1
C
1 year ago
J
JoeMallonFirst activity
asked in Plans and Services

home phone

Do I need a home phone for T-mobil home internet 

3
S
1 year ago
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TeresaHainesFirst activity
asked in Plans and Services

TMobile Home Internet Router App…..

When is there going to be an app update???!!!When I first downloaded the app a year ago it worked perfectly. Since the updates…. I haven’t been able to access the device menu to control the schedule.  

4
S
1 year ago
W
wpriversFirst activity
asked in Plans and Services

Cancel T-Mobile internet online

Cancel I cancel my home internet online?

1
C
1 year ago
K
Katel70First activity
asked in Plans and Services

Can you use the Tuesdays app if you are using T-MOBILE Home Internet?

When I try to log in to the Tuesday app, it has to send a text to the T-Mobile number. That number is to my gateway for the Home Internet and doesn’t receive texts. Am I out of luck?

4
M
1 year ago
S
StarduckFirst activity
asked in Plans and Services

When will the bills stop.

I tried T-Mobile internet in February for about 4 days. It was terrible and I could even load a Facebook page. I canceled it and was told I would not have a bill. A month later I got a bill for $55 dollars. The person that set up my account did it wrong and had my email wrong and somehow set the pin wrong too. So I was unable to get help over the phone. In store they were great and called to get it fixed for me. Apparently they did not cancel me correctly for a no install so they had to reactivate the account and cancel it again. The next month I got a bill for $20 and did not even try to call this time. I went into the store but they were busy this time so I had to wait about an hour ro get help. I was assured again by their support that I would be credited down to zero and not have another bill. Now today I got another bill for $1.83. It seems like t-mobile is just trying to see if I will pay something. I tried to call the support line but they were not any help. I asked for a superv

0
S
1 year ago
J
Jay.FuselierFirst activity
asked in Plans and Services

T-Mobile gateway and PS4

I cannot play most games on PS4 through the new T-Mobile gateway.  I get an error saying to check my internet connection.  I think I saw that there is no UPnP support that is the cause.  If I use my own router, will this solve that paroblem?

10
R
1 year ago
I
ImightscreamFirst activity
asked in Plans and Services

horrible service

I order home internet on 4/7 got equipment on the 13th. I called several times trying to get T-Mobile ID I went to store and they got that done no problem. But before that a rep tried to force me to order an entire new package I had to hang up because he wouldn't even let me speak to a manager. Now I got a TMobile I'd the fn unicorn of IDs  i log in my bill is 50 remember I didn't get my equipment untill the 13th of April why am I paying for an entire month. I've called like 4 times. Lord help me 

0
I
1 year ago
R
roisenpFirst activity
asked in Plans and Services

Autopay

My account was somehow deactivated after a conversation about the first month being free.  A great agent “Lorenzo” restarted my wireless wifi service.  When I tried to make my payment the CC that was originally connected to Autopay had been deleted or removed.   I made a single payment then reinstalled AutoPay.    Checking my up coming billing it showed an extra $5 payment added each month as if the Autopay was NOT working.   It says it is.   Any help would be greatly appreciated.

0
R
1 year ago
L
lullaRookie
asked in Plans and Services

Home Internet not eligible for Emergency Broadband Benefit

So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.

26
Maria99
1 year ago
G
gregorynyssaFirst activity
asked in Plans and Services

Online account access

Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.

14
P
1 year ago
T
tjsylFirst activity
posted in Plans and Services

5G 5G21-12W-A Gateway "Trashcan" Bridge Mode

I have purchased the 5G home internet and off the bat have issues with the “barebones” firmware on the Nokia 5G21-12W-A Gateway.  No ability to dictate port forwarding, enable UPNP, but more specifically turn it into a “dumb modem”.My home network needs the ability to put my Ubiquiti Edge Router in the DMZ(modem in bridge mode) so my OpenVPN server and Plex server can have public access.For the first couple weeks I kept my Ubiquity Router connected to fu*king ATT DSL and only put a few devices on the T-MOB GW.  It was pretty unpredictable and unstable.  The last 3 days its been stable with 300Mbps down, and 20+Mbps up and below 50ms ping times.   So on a Sunday with everyone home, I did it. Plugged it in and changed the DNS servers on my Ubiquity DHCP.  It couldn’t handle the throughput.  From my desktop I was running continuous pings to my pubic web server and google.com.  Separately they would become unreachable or timeout, not in succession but at different times.  I’ve got 2 separa

8
M
1 year ago
C
cscheurerFirst activity
asked in Plans and Services

receiving the visa promotion for switching to tmobile

I signed up for tmobile for the better rate and the promo of the $200 cc - when contacting a rep today, she can’t find where this was a valid promo? anyone else have problems like this?  

0
C
1 year ago
G
Girly82First activity
posted in Plans and Services

Beware on Internet price transfering to a business account not happy

I have a business phone plan and a TMobile internet line on a different account. I had the bright idea to call and combine both accounts so I would have one bill. They had transfered the line and everything. At the end she tells me its $65 for the interest because it is now a business line. I said I did not want it transfered if it was going to cost that much. I wanted the same price of $50. She said she would help me out and do $10 bill credits. 3 months in I realized I didn't get my credit. They would not give me the monthly credit and would only do a one time courtesy $10 credit. They also said I was getting a $5 auto pay discount which is making it $60. I just want the price I was paying back to $50!! So frustrated I was on the phone for 2 hours and got no where.  I am paying $120 more a year for this interne that is the same as the residential. I am going to cancel this internet line and have my hubby sign up at the $50 price. I am seriously pissed they weren't upfront with me wit

4
G
1 year ago
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