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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
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Rippedoff12First activity
posted in Plans and Services
gift card

Buyer beware! You won’t get your card! People who actually get a gift card of any amount are few and far between! I switched my home internet. Was told I would receive the card in the mail, never came. When I called was told I should have received a confirmation email that I never got and that the promotion is expired and no longer available. T-Mobile is running a scam with these card offers. Same thing happened with several of my neighbors. Nobody got a card!

0
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8 months ago
M
meowFirst activity
asked in Plans and Services
just upgraded but getting usage notifications

i just upgraded and my plan is unlimited data but i STILL got a stupid alert saying i’ve used X amount of mobile hotspot data and they’re going to throttle it at 100%. What is this??? i have the highest level plan, why are they throttling me if i have unlimited data?

2
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8 months ago
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swamibapaFirst activity
asked in Plans and Services
Yearly prepaid plan and price for LTE CAT-M1 and LTE CAT-1

(1) What is the Yearly prepaid plan and price for LTE CAT M1 (Monthly used data: 25 MB)(2)  What is the Yearly prepaid plan and price for LTE CAT 1 (Monthly used data: 25 MB)

0
S
8 months ago
K
keilarlopezFirst activity
posted in Plans and Services
make my payment

When I make my payment if i can not make it. on the limit date . I supposed pay today january 28 , please what i do  

1
gramps28
Pillar
8 months ago
D
derrickmiller1First activity
asked in Plans and Services
Terrible cust service

I am writing this review in order to save frustration and corruption from a cell phone service that is dishonest, and incredibly corrupt!I signed up with T-Mobile for their Internet service because I was told by a neighbor that the service was pretty good and very reasonable! I only signed up with the Internet service and nothing else! Approximately 30 days in getting the service we had problems and we called T-Mobile and they told us that they would switch out our modem and everything should be fine. We switched out the modem in two weeks later the service went down and we called T-Mobile and they said they would send another modem and that should take care of the problem. Well, it didn't take care of the problem and we canceled and sent all of the equipment in and T-Mobile charged us $235 dollars. They gave us 30 days or they would report us to collections and that's exactly what they did.You are an absolute fool an idiot if you subscribe to this terrible and corruptive service. I'm

5
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8 months ago
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IneskellyFirst activity
asked in Plans and Services
Home wireless internet

I am working to ensure  to ensure that I can get wireless service with my account.  Can someone call me in the morning to get this setting this up? I have been on hold for over 20 minutes.  Please call me tomorrow around 10:30 - 11:00 am in the pacific time zone.I gave on hold roo long.  also found some charged we clearly do not need,   Thank you!,Sincerely,Kelly Roberts  ( i am a male(I can be reached at kelly@Mrkellyroberts.comor 661.877,3109

1
gramps28
Pillar
8 months ago
J
just_a_guyRookie
posted in Plans and Services
I want to talk to a real person - for this I am willing to spend $6350 a month that more then $300 a month more than I am pay

If I can not talk to a real person I’ll go to ATT who have the decency to let me talk to  a real person. 

4
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Community Manager
8 months ago
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EdNFirst activity
posted in Plans and Services
Lied to by Several employees

Beware of T MobileRecently upgraded my T Mobile phone. Was with T mobile for 2 years so was eligible.Researched my options on their website and spoke to Two (2) T mobile employees who verified my options. I went to the store and signed up for an additional 2 years, paid the $50 activation fee and AGAIN asked the salesperson if my monthly bill would change. He verified that the phone cost would be spread over the 24month term, and T mobile would provide a monthly credit to cover that fee !!!!!!!At the next billing cycle I noticed that my fee had increased. I called 611 and spoke to “Banjo” After some time getting him to understand my issue, he reassured me that he fixed it, but it would take 2 billing cycles to be corrected.After 2 billing cycles nothing had changed. I called 611 again. This time I spoke to another person who  assured me that they could fix the problem. After being put on hold several times, they told me that I needed to sign up for an additional line for the phone cost

1
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Pillar
8 months ago
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mwordFirst activity
asked in Plans and Services
Internet

Any idea when the T Mobile Internet 5G might be available in Anthony, TX? I really really want to get rid of the worst ISP of all time, Spectrum. 

1
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8 months ago
B
BChatLearner
posted in Plans and Services
T-Mobile Autopay using debt card

Got the following email from T-Mobile for my T-Mobile Home Internet payment. Oh no! Your payment didn't go through We weren't able to process your recurring electronic payment from your account XXXX. Because of the failed payment, you have been un‑enrolled from AutoPay. Please make a one‑time payment today at t‑mo.co/pay and update AutoPay settings to avoid late fees and suspension and keep your AutoPay discount, if applicable. Thank you, Your T-Mobile Team   Last month the payment was processed using the same card (without an issue) and there are ample funds in the account (the account is a debt card account).  I logged into my account selected the payment option and the payment processed  immediately. Even though I like T-Mobile issues like this make me very wary of their service.

1
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8 months ago
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LongrunnerFirst activity
asked in Plans and Services
Home Internet

I have a garage apartment which is approx 20 feet from the main house, would the internet from the main house also support the garage apt? Also does Tmobile internet now support Hulu Live

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9 months ago
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Lee EppsFirst activity
posted in Plans and Services
Cancel Home internet

Cancel home internet

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9 months ago
M
MIZJIMNovice
asked in Plans and Services
PrePaid $150 Mastercard Status?

How do I check the status? I’ve jumped through hoops 3X now. 4 weeks ago they said they had all my information, everything was proceeding and that I should get it in 2 weeks. No pre-paid Mastercard. How do I check. So frustrating.

2
J
9 months ago
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Sunflwz2First activity
asked in Plans and Services
devices

I can not see my listed devices on my app. Any advice. 

0
S
9 months ago
D
delasoul98Novice
asked in Plans and Services
55+

Does T-Mobile automatically change your plan when you turn 55? What are the benefits to changing to a 55 plus plan?

3
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Community Manager
9 months ago
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denclarkFirst activity
asked in Plans and Services
HotSpot vs. WiFi

What is the difference if I use my 5G phone as a hot spot or if I use T-mobile  5G WiFi ?

2
J
9 months ago
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Live4GsusFirst activity
asked in Plans and Services
definition

Does T-Mobile provide a complete definition of “Hate Speech” or is it an ambiguous concept, that changes as does the weather?If there is a complete definition, will you please provide it? 

6
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Community Manager
9 months ago
M
Mandica1Novice
asked in Plans and Services
internet bill

I am set up to pay month to month internet as I need it. my bill is always $55 dollars.  This month it charged me  an extra $31dollars  so now it’s 86$ to get it.  What happened??  Just says one time charge  I’m not on any plans just pay as I go thanks mandica1

1
gramps28
Pillar
9 months ago
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Atrain19First activity
asked in Plans and Services
Free line

My question is. How do I cancel that free line? I think significant other is using it for other reasons. 

1
gramps28
Pillar
9 months ago
F
FLA ALL THE WAYFirst activity
asked in Plans and Services
Merging two T-mobile accounts

My domestic partner and I both have separate T-mobile accounts which we would like to merge. How do we do that?

1
gramps28
Pillar
9 months ago
R
RWCFirst activity
posted in Plans and Services
Terms of Service pilicy Change and Fines against customers

BREAKING:@TMobilehas quietly updated their TOS to include fines for content they don’t agree with. Beginning on January 1, 2024, they will be fining users who commit perceived violations on their bandwidth. Who knew in America that the phone providers would now be policing the content of your text messages to fine you. S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers. Who gets to determine what is and isn’t “hateful”? Will political text messages be censored now as well going into 2024? This is what@comcastdid to me in 2019/2020 when I ran for Congress. I warned people that it would happen to others when nobody did anything to stop this when it happened to me as a congressional candidate! Nice TOS date change! Just in time for the GOP primary and 2

24
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Community Manager
9 months ago
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CWolkeFirst activity
asked in Plans and Services
Streaming service

I just purchased the Internet.  My intent is to stream.  I do have a smart tv, google tv, tv with Roku.  I am curious on what streaming service people have the best results.  So far, it looks like You Tube.  I do have Amazon Prime and Netflix.

5
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9 months ago
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drewphallFirst activity
asked in Plans and Services
performance

What sort of performance do most get? 1st 3 months mine was great - 200-300 Mbps.  Now, mostly terrible.  Some days it might be in the mid-200 range but most of the time it is below 20 Mbps.  One day it was 0.5 Mbps.  Today 8 Mbps. Is this typical?  Customer support reps say that I am, “Getting what is expected.”  Read an article somewhere that 31 Mbps is guaranteed.  Really not useable when around 20 Mbps.

1
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9 months ago
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DonDFirst activity
asked in Plans and Services
T-Mobile limits number of 5g gateways

I’m a long-time T-Mobile customer and had 3 5g gateways on my account at 3 separate locations earlier in 2023.  We sold a home and turned in one of the gateways (now we have only 2).  I recent tried to add a 3rd gateway at another location and T-Mobile will not allow -- says 2 is the limit!  Change of policy which makes no sense to me.  Anyway, has anyone else had this issue?  I solved it by getting a Verizon 5g gateway at exactly the same cost ---  and based on this fiasco and waste of my time, I’m considering changing all my service to Verizon.  Again, any comments from T-Mobile users appreciated.

0
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9 months ago
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lylejkRookie
asked in Plans and Services
Have a 2G phone and received letter. Why did T-Mobile store say there was no "free" replacement?

Got the letter in the mail yesterday.  Went to the  T-Mobile store in my home town this morning (but did forget to bring the letter with me).   They told me that there would be both and upgrade and activation fee amounting to over $50.  I don’t call this free; would you?   Now it could be that this store was not informed about the free upgrade offer to those that have an old phone (like me).   Could someone clarify this for me?  Thanks in advance.

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10 months ago
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