Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

539 Discussions

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ag0719First activity
asked in Billing

TMobile refunded my past payment and sent me to collections

It was such a pain to cancel my Tmobile account and settle the remaining balance. I was on the phone with a rep for 2 hours (40 minutes waiting to connect). I paid the remaining balance on the account. She refused to email me a receipt and the store clerk didn't want to do it either (told me to continue talking to the person on the phone) I could not remember the pin that was required.It has been over a month now. I never received anything from Tmobile. Today I got a letter from Southwest Credit Systems LP saying I owe 99.05 + 50.62 in fees. I checked my credit card again today and saw that the 99.05 “last charge” that I made a month ago was refunded. Why did they refund it and send me to collections???There is no way customer service is going to resolve this. What is my best option?

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8 months ago
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Hurst77First activity
asked in Plans and Service

Trade in Credit if Paying in Full for New Phone

Upgrading from IPhone 12 Pro Max to IPhone 15 Pro Max and want to trade in the old phone.Can I trade in old phone for the credit (max $650) if I PAY IN FULL?Thank you

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7 months ago
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JRS2First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Still happening, apparently over the past four years. Every other thread has been marked “solved” though none were. It would be nice to have a solution to this. Users are able to sign in, but even though they get past OKTA, the are getting a 503 error during the handoff to the new server. So in my case, I can sign in and see some information, but I can’t access any of my account services. This happens on my wifi and cell data; it happens in every browser, in both private and familiar windows, as well as in the app and Safari on my phone. It would be nice to have a soution for this.  

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8 months ago
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Dnunes27First activity
posted in Billing

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE/HORRIBLE COMPANY I have been fighting with TMoblie since January about an illegal account that their store manager (who has since been fired) set up In November because it was the only way she could figure out how to handle my free upgrade. The new account was supposedly a "place holder" of 4 lines for my current 4 lines to merge over to. Unfortunately the "merge" never happened and TMobile began to not only continue charging me for my existing 4 line account but began charging me 4 line "place holder" account. After 5 months of arguing with them, (100s of hours in person, chat, phone etc.) I was finally advised by my bank to close the cc account as the only way to stop them from continuing the monthly charges. They still owe me over $1000 for payments on the "place holder account" and are now billing ME for $1400+ ADDITIONAL fees as they said I owe them money on the "place holder" and for the phone because the upgrade was tied to that same account! HUGE compa

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8 months ago
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Jersey GirlFirst activity
asked in Billing

Charged for services never received

I’ve spoken to several people at T-Mobile but cannot get this situation rectified.1.5 yrs ago purchased Magenta Plan with 2 phones and option for 2 free watches. Within a week realized that 10$ monthly service fee was requited to operate the watches, so we returned them to the store indicating that we did not want them. Without the service they a were of no value to us. As we are shopping around before we renew our plan, visited T-Mobile store and rep showed me how to access bill on-line at which point I saw the charges for 4 lines with 2 phone unrecognizable numbers which are associated with the watches. Evidently, we have been charged an additional 20 a month for 17 months, totaling $340.  Why did I not see this on the bill before you ask?  Well to save $20/month we are required to use auto pay so we never see a bill. I only just realized this error when I visited the store. My contention now is that where I purchased the plan, the store representatives are either unskilled or thieve

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8 months ago
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Completely USLESSFirst activity
posted in Billing

BS.!! Warranties & Charges

12 year T Mobile Customer also had the insurance for all my phones and never had any reason to call for a replacement phone due to my Samsung galaxy note 8 no longer has the ability to get factory updates. Now stopped working. T Mobile Rep.told me I was 100% coverage. They would send me a replacement phone.  Great I thought.  I received the package in 3 days. Called tmobile told him that I would need help with transferring all the data from my s8 note to the s20 ultra they sent me. I called them 4 different times to get my help. That never Happened!!. So I sent back the Samsung s8 note properly. 2 weeks later I was charged $675.00 from my Bank. I WAS told 1st they don't have the box. Then I called them back and gave them the UPS Tracking number.  1 hours later I was told that they found the box that was hidden under a warehouse pallet , how convenient. Then the fun began,  well over 8 hours of phone calls to both Tmobile and Assurance not 1 person could give me an answer why I was char

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7 months ago
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PLSMTFirst activity
posted in Plans and Service

It seems impossible to get the phone buyout.

I tried to submit a claim for my phone buyout from Verizon and was stopped because I was outside the 30 days. I had connected Verizon for the final bill and they said it takes 30 days for a hard copy.  I couldn’t see it on line because my account was deactivated when I switched.So basically there is no way to get the advertised reimbursement for switching to T-Mobile?  Anyone else find this BS?

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7 months ago
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donwoods94First activity
asked in Plans and Service

Go5g plus 3rd line free existing customer

I wanted to know would I have to add a line to get the Go5g plus 3 lines for $150 if I’m an existing customer with 3 lines already?

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7 months ago
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confusedcallerFirst activity
asked in Plans and Service

Incorrect text message details

Does anyone else’s call log have texts and calls that were never made? I’m confused as to why such texts and calls are appearing in my Usage Details.

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7 months ago
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RegrettingFirst activity
asked in Billing

Billing Complaint

I talked to a representative and a supervisor on September 29 for over an hour. It was regarding a conflict with billing, for the second time, and a promise that was made to me from a previous call. I was texted by Lyka 18009378997 regarding making an appointment for Wednesday, October 4. In the text, they would call me about their results in an investigation about the promise of a monthly rate that another representative and supervisor made with me. I changed my work schedule to accommodate this appointment. Lyka did not call. The supervisor I spoke with on 9/29 did not call.Ever since I switched to T-Mobile in August, I have had incorrect billing statements, verbal promises made that apparently were lies, and a telephone appointment set by the supervisor on 9/29 that he and Lyka missed. My conclusion is that T-Mobile is a disreputable company that is taking advantage of me.

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7 months ago
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The champFirst activity
asked in Billing

newb questions

Why can't i link my phone number to see my Bill? 

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8 months ago
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valantidiumFirst activity
asked in Billing

Getting over charged by T-Mobile and not getting any help!

Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones.Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It’s incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers. 

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9 months ago
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Onnie3First activity
posted in Billing

billing question

Does anyone know why bill can’t be activated on bill pay? 

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8 months ago
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miami1031First activity
asked in Billing

Prepaid card not enough

I have received the promotional virtual prepaid card to payoff my previous carrier. Only Issue is, its about $200 short. Was this something I did? Is there anything that can be done? Thank you

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8 months ago
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Pilot22First activity
asked in Billing

Collections

Hello everyone, I have a debt in collections with T-Mobile since I started flight school. I called T-Mobile, and they gave me the first agency that had the debt. The original company sent it off to a third party, and I’m honestly having difficulty finding this “second company” to settle it. I called T-Mobile to see if I could settle the debt directly with them, but I don’t remember the pin to my account. I do however remember my old number and the security questions to my account. If anyone has any advice or suggestions please let me know. I truly need to get this matter handled. 

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7 months ago
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grip2himFirst activity
asked in Plans and Service

Why Everything Data+ and $10 Premium Data on the same plan

I’ve tried to research what Everything Data+ offers and compare with the $10 Premium Data for each line and I’m not finding a reason to have both. Correct me if I’m wrong but Everything Data+ for our family gives us 100GB data, then slowing to whatever. We barely use over 100GB, but with four lines, it happens - and yet we get notices, usually when we cross the 50GB threshold saying that our service may slow. That doesn’t jive with what’s advertised about Everything Data+. Is this how I was drawn in to tacking on the $10 Premium Data per line? I can’t even find what the Premium Data charge ensures for how long, or how much data is included. What’s up?

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7 months ago
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Hallettjb1First activity
asked in Plans and Service

Status of our debit cards?

We signed up for T-mobile service 3 months ago. How can I check the status of the debit cards that we were promised? 

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9 months ago
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dizozzaFirst activity
asked in Plans and Service

How do I receive a fax?

I call voice mail, it says I have a fax message, it requests a fax number, then says the service is not available.   

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9 months ago
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Simon10First activity
asked in Billing

Customer Service

I have had the worst customer service phone calls the past couple months I've ever had in my life with Tmobile. As a 20 year Sprint customer on a fixed $80 a month plan I called to add more unlimited hotspot data and without my authorization the rep changed my Sprint plan to a Tmobile plan that was 25% more for the same services. I called and explained my situation wanted them to revert back to my Sprint plan and they said the couldn't do that but as a goodwill gesture they would give me the Tmobile plan for $75 per month and free 2 screen Netflix. The rep assured me they would call in 30 days once I received my new statement to confirm the $75 per month. Never got the call but did get my statement which is now $100. Call CS AGAIN and a different rep basically called me a liar and said the new Tmobile plan was $75 for only one line. Now after having 2 lines for almost 20 years why would I ever agree to that? The extra $25 they said was for the 2nd line. Again I was happy with my $80 pe

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9 months ago
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dcarlson12First activity
asked in Billing

How to determine how much data I have used?

Have a hotspot to allow data usage for Whatapp in the USA. How do I determine how much data I have used. i.e. to determine if I need a more expensive plan or if I need to go to a higher data plan?

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8 months ago
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Jdav713First activity
asked in Billing

Anyone else feeling scammed?

We have been customers for over 20 years and in the last 10 weeke we have been threatened, we have been lied to, we have gotten assurances that we have never received, and to top it all off, we got taken for over 700 dollars for a device that was in Tmobiles care for months. So I ask again, anyone else feeling scammed by T-Mobile? 

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7 months ago
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KennedyBiggestFanFirst activity
posted in Billing

Had the best customer service

I’ve been tearing t-mobile customer service a new a**hole for the past few days ever since I received an erroneous charge after I had cancelled my service. I have been demanding a refund angrily for the past few days and the best I was met with was a half hearted submission for a refund request that I was continually told would be resolved in 24 hours or 3-5 business days or whatever that never seemed to be resolved. I was convinced t-mobile was abusing some kind of billing policy or my cancellation was incorrectly documented and believed that if I didn’t fight for my refund that it would never materialize. The truth is that’s only slightly the case.After several calls that went nowhere I was out of patience. I committed to continually calling in and wasting as much of t-mobile’s labor time as possible in my quest for a refund. After calling in today for the second time and requesting a manager and then requesting that manager’s manager I was placed on the line with Kennedy.The tenor o

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9 months ago
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harkniiFirst activity
posted in T-Mobile.com Account

AutoPay discount for debit card payment not reflecting on future bill

I added my debit card for AutoPay, but my upcoming bill does not reflect a discount. Should I watch for that to appear on the actual bill?

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9 months ago
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KAIHENGFirst activity
posted in Billing

为什么。我的账单，从7月份开始。涨价到180美金？原来一直是155美金。我是多年的老客户。为什么还这样做?

为什么。我的账单，从7月份开始。涨价到180美金？原来一直是155美金。我是多年的老客户。为什么还这样做?

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7 months ago
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Vi ALLFirst activity
posted in T-Mobile.com Account

Setting up "Bank Account" as an Auto payment menthod

Hi There, I am not sure if anybody has/had encountered this issue before and I would appreciate any advice/recommendation regarding this issue tat i am haivng.  As you may be aware, in order to qualify for auto pay discount (based on plan, you may qualify for auto pay discount $5 per line), you would need to use either DEBIT card or Bank Payment as your default payment method for Auto pay. Now i had enrolled for auto payment with my back payment method but for some reason, transcation was declined due bank was not able to clear the payment for some reason (Not that i did not have money in the account but for some technical reason it got rejected from the bank side when T-Mobile tried to process the due amount by using the bank). Due to that, I can’t now use that method (It’s greyed out and it says, you are not allowed to use this method anymore). So, I tried calling customer care multiple times and explained this and mentioned that I would like to use different bank for to make payment

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8 months ago
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