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Replies posted by Cali Cat

387 Replies

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Oldest first

mervynFirst activity

asked in Accounts & Services

T-Mobile Trade-in delivery tracking shows 'Available for Pickup' now instead of being 'Delivered'. Next steps?

That is normal. As you can imagine, this 3rd party gets thousands of devices per week so they pick it up from USPS on certain days in bulk. I think my last one took 2-3 days before it got picked up. Once picked up, the status will change to that. It will also take up to a week for them to process the trade in once they pick up.

6 months ago

lh23First activity

asked in Accounts & Services

Phone order stolen

If it shows somebody signing for it, it could be that it got delivered to the wrong address. Happened to me a couple times but fortunately went to my neighbor who brought it to me. If someone from UPS steals it, it is generally in the warehouse. I’ve had that happen as well.

1 year ago

PCB in ROCFirst activity

asked in Troubleshooting

How low a temperature can my T-Moble 5G High-Speed Internet Gateway handle?

Don’t know what gateway you have, but the Arcadyan manual says operating temps are 32 to 104 F. The Nokia spec is 23 to 113 F.

1 year ago

BrendaHLearner

asked in Apple

Air bubbles in my screen protector

Next time, go to Amazon and find a protector that includes a plastic frame that makes the alignment foolproof. Those also come with YouTube videos on how to do this yourself. You will save at least 50% off TMO prices and you will get multiple protectors. I prefer Spigen brand and those have worked great.

1 year ago

bttrfly1976First activity

asked in Accounts & Services

New $10 Charge on Bill

For One Plus there is a feature where if you use less than 2 GB of data in a billing cycle you get a $10 discount. If you have a line that has been getting this discount, perhaps it’s due to that line going over the limit on that month? Just speculating.I have this feature, but I get a text when my line is close to going over the limit as well as confirmation when I do go over. But that text only goes to the phone linked to that line and not to the account owner.

7 months ago

athenonFirst activity

asked in Accounts & Services

How to delete T-Mobile account or reach support from outside USA?

Per Tmobile website for contacting support outside of US:Our customer service numberWe'll still be right here if you need us while you're traveling and we promise not to get too jealous of your international escapades! To give us a call:From your mobile device, dial +1-505-998-3793. We won't charge you anything for this call, no matter where you are. Go ahead and store this number in your phone's contact list for easy and quick dialing while you're away. From a landline (long-distance fees may apply), dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793.

1 year ago

Sydneyprice622First activity

asked in Troubleshooting

battery issue

No it does not since the battery is only when you unplug and carry the router around the house for best signal. Once you have that figured out, the battery has no further use. Having said that, it is technically a hardware failure so you might as well ask for a replacement as long as you are willing to do setup again.

1 year ago

HighkeyFirst activity

asked in Accounts & Services

Trade in device: Storage and Color not match

This happened a couple times for me as well. Color won’t matter but if the storage is different it will only affect how your one time credit versus your monthly credits are calculated, but when you add both, it should equal your total trade in amount as you expected. They don’t really care what you send them as long as IMEI matches. If possible, just take your trade in to a local TMO store and they will confirm your total trade in value before you hand it over to them.

1 year ago

sculderFirst activity

asked in Accounts & Services

jallainFirst activity

asked in Troubleshooting

Arcadyan KVD21 ethernet

I have the Arcadyan and using my own Asus mesh router connected to the gigabit port. No issues with wired bandwidth. The only difference in my case is that I connect to the WAN port on my mesh router.

1 year ago

AbighammerFirst activity

asked in Accounts & Services

Paid off Iphone 13 Pro max early and no longer getting credits

I payed off early twice but I always called to make sure I would continue getting the promotional credits and noted that acknowledgement in my account. I also make them take payment over the phone with the same rep who noted the promotional credits would continue. I had no problems and am still getting the promotional credits as promised. One phone I used to trade in for a TMO promotion and the other phone I traded in a Apple.

1 year ago

drewskis86Rookie

asked in Accounts & Services

Certified TMobile customer service forwarded me to a scam call center (twice)

What phone number did you dial and where did you get the number from?

8 months ago

RPAHelper Level 3

asked in Accounts & Services

UPS did not deliver my iPhone Order

I called T-Mobile again and they said wait 2 more days and if not delivered call them back so they can escalate and provide a resolution. UPS agent told me to file a claim online and not through the phone they won't do that or transfer me to a class person. Everyone has different answer. Yep, these days it’s a total crap shoot on who you talk to in any support capacity. The package in my UPS story above was a case of wine so I”m sure somebody had a nice party in the warehouse. Somebody is probably admiring their new phone in a UPS warehouse somewhere today LOL.

1 year ago

IzzaFirst activity

asked in Accounts & Services

keller postman

Don't get your hopes up. The fine print will be “up to $165” since they don’t know how many claims need to be paid. TMO already paid the fine so it’s a matter of how much the lawyers take and how many claims need to get paid out.I signed up for a similar class action suit for ATT and they said up to 2,000 for any harm to me but at the end I got $22.Only the lawyers get rich on class action suits. Since there are specific requirements to be given class standing, lawyers aggressively get customers to go under their class suit so they get the class action status first.

1 year ago

RPAHelper Level 3

asked in Accounts & Services

UPS did not deliver my iPhone Order

I had an issue similar to this with UPS. I had a shipment sent to me and it got as far as a UPS hub, but it never left the hub and delivery estimate was stuck in “processing”. I fortunately got a UPS person who actually knew what they were talking about. Basically if it is stuck at a hub, they still scan it every day so they know what packages still need to be delivered. If several days go by and there are no new scans during that time, the package is considered lost. In my case it was 5 days or so. The support rep transferred me to claims, I gave them all the information they requested and I was given a case number which I needed to relay to my shipper. Once I gave my shipper the case number, they sent me a replacement order and I didn’t have anything else to do with UPS.

1 year ago

TSabsFirst activity

asked in Accounts & Services

Return Labels for Trade-In Phones

We have already received the new phones and everything has been transferred over. I just need to send back the old phones so we can get the trade-in value. I agree it is strange however, like I said it’s been very frustrating. The store tells me to call CS and CS tells me to take the phones to the store. I feel the store should take the initiative and call customer service and get the situation handled but that seems to be asking too much. You have 14 days from new phones shipping out to cancel/return for any reason. I would use that as a soft bluff to see if that motivates TMO to send you the labels. Failing that, you have no choice but to cancel/return because after 14 days, you are stuck with your new phones and if they don’t receive your trade in phones, your promotional credits will be cancelled.

1 year ago

gregmaLearner

asked in Troubleshooting

Anyone know the secret to get a sagemcom router?

Oh, I have no problem getting a “black box”. But it’s not the sagemcom, it’s the Arcadyan. They are probably saving those for new subscribers. I would wait a couple months for them to have sufficient stock to take care of existing customer. That’s what I did for Arcadyan.I haven’t heard any compelling reason to change to the Sagecomm. Arcadyan solved the trashcan issue of overheating so worth the “upgrade”.

1 year ago

TSabsFirst activity

asked in Accounts & Services

Return Labels for Trade-In Phones

Beyond frustrated! I have been to the store 3 times and have called customer service 3 times. I simply need the return labels to ship my phones back that have been traded in. The store refuses to take the phones saying they do not see the labels in the system. I have access to the account and the labels are not there. There is a link to track the shipments that takes me to USPS and says that they have been notified of a pre-shipment. Again, no labels. Customer Service said I would receive the labels via email and that still has not happened. Not sure why this process is so difficult. I went to the store to purchase/upgrade two devices; the two old devices are being traded in. Why do I have to hunt down these return labels? This whole process is a joke and has consumed way too much of my time. Can someone please provide me with the address and the required markings and I will make my own darn labels? I have the RMA for both devices. That’s odd. You should see a link to prin

1 year ago

MagentaPlan4VacationFirst activity

asked in Coverage & Signal

What Network to use in Philippines

The OP asked what network they will connect to. I was expanding on that and asked them if they knew which one they connected to. Right, many (all?) providers who have intl agreements will try to make the connection as transparent as possible. That doesn't automatically translate to 'no fees' and other promises; there's a lot of words in those agreements you click 'Accept' on. If I remember when I'm back I'll post my experience. BTW, Congstar is a T-Mobile MVNO in GE and it's subcarrier is ja! mobil which works just fine in US. GSM for all! I don’t believe you can select specific carriers. In some countries I’ve seen multiple carriers depending on which city I am in and what time of the day it is. If you want to lock into a specific carrier, you would need a SIM card from that carrier and your TMO phone needs to be unlocked.

1 year ago

MagentaPlan4VacationFirst activity

asked in Coverage & Signal

What Network to use in Philippines

Your TMO sim will automatically connect international carriers that are included in TMO’s partnerships. That doesn’t mean you won’t be charged because your plan is independent of which carriers will accept TMO SIM cards. You should get a text from TMO every time you connect to a new international carrier that confirms whether the data in free or not along with voice call rates. I have a Magenta Max equivalent plan and so far I haven’t come across any data fees to many countries in EU, Asia, Central, and South America.

1 year ago

gregmaLearner

asked in Troubleshooting

Anyone know the secret to get a sagemcom router?

I’ve been struggling for over a year with problem on the trashcan. Everytime I try to upgrade to a new type modem the answer always is “we only replace what you already have”. I tried to upgrade to the new arcadyan, and nope, will only give you a new trashcan (even though no luck on my third trashcan...) Now that they have the new sagemcom which even tmobile support says should fix my issues, I can’t get them to give me one! Anyone have any secrets or know the secret handshake or password to actually get them to upgrade me from the old trashcan to the new sagemcom? I “upgraded” my trashcan to Arcadyan by just playing dumb. I basically said, “hey I spoke to another support person a couple days ago because I couldn’t watch YouTube and after asking me a million questions, he said I should get the new black box arca, Waka or something like that so that’s why I’m calling back. He said the arca thing had more bytes and pings but I have no idea what those are but as long as it fixes Y

1 year ago

Jyg24First activity

asked in Coverage & Signal

home internet works on pc and tvs, but no on iphones?

I’ve seen this happen on a couple different routers on iOS. Try rebooting the router and restarting your iPhones. Not sure what causes this but once it starts working normally, it should stay that way. I suspect it has something to do with the virtual MAC addresses that iOS assigns to each wifi SSID.

1 year ago

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