Replies posted by RPA

43 Replies

H
HippoManRookie
posted in Plans and Services

Static IP with home internet or business internet?

Are any of you guys using another WiFi Router or Mesh router that then connects to the T-Mobile Gateway via ethernet? Or are you all using the WiFi that the T-Mobile Gateway sends out to connect your devices to it?

10
M
5 days ago
D
DCostNovice
posted in Gateways and devices

why so slow???

That makes a lot of sense then. Both phone and gateway having trouble. We had a similar issue with the Tower. Fortunately T-Mobile fixed it within a 2 days. Since it was the only Tower in our subdivision. Calls can be made but data service was practically gone.

9
R
16 days ago
V
VRod105First activity
asked in Gateways and devices

Home Internet for newly constructed homes

Thank you for your response.  If this is the new operating model, then we can all say that the Un-Carrier is dead, and T-Mobile is just like their competitors.  Same old service.  Innovative products focused only on maximizing profits not providing the best service at a price point that delights.  Since this is a T-Mobile forum I will leave it at that.   One last thought, Would you recommend T-Mobile to friends or family? Why is this a bad thing with T-Mobile? If you don’t qualify at the location then you don’t qualify. Why is that a fault of T-Mobile? If there is no management of the location the system will get overwhelmed and everyone will have a terrible experience. I already know of people that cheat the system and overloading the network because of that. Yes I would recommend T-Mobile Home internet if your location supports it and if the speed is acceptable for their use.

4
V
16 days ago
D
DCostNovice
posted in Gateways and devices

why so slow???

For the first several months I have been receiving astounding speeds such as 300-400 Mbps down and 50 Mbps up.  Tonight speeds have crashed.  10 Mbps down and less than 1 Mbps up.  The network receiver hasn’t moved an inch.  And I checked to make sure I wasn’t close to any data max.  any hypotheses?   Without any advanced Metrics provided or even the type of Gateway you have No one can even guess what your problem may be.

9
R
16 days ago
V
VRod105First activity
asked in Gateways and devices

Home Internet for newly constructed homes

You should read this then.https://tmo.report/2024/04/uh-oh-t-mobile-will-now-enforce-home-internet-address-eligibility/

4
V
16 days ago
R
Robert.MFirst activity
asked in Gateways and devices

Turn off Wifi?

I got the HINT app from Google Playstore and now have access to turn off the wifi (although I haven’t tried it yet). I’m pretty disappointed though the T-Mobile has decide to lock down the gateway to this extent and I’m leery of relying on a third party app for such access (not a comment on the app itself it’s just that T-Mobile could do something to break this without warning or the app could become unsupported). I’m going to have to think about whether to keep this service going forward based on these issues. Hopefully someone from T-Mobile reads these comments. TMHI updated the firmware, after I already used HINT to turn off WiFi Radios and hid SSID. Nothing broke, G4AR is now even faster with the update firmware.

8
R
18 days ago
R
Robert.MFirst activity
asked in Gateways and devices

Turn off Wifi?

i watched the video but it seems the HINT app has not been tried with the newest G4AR gateway (with external antenna ports). Not to worry everything seems to be working ok with the gateway wifi still on. Thanks though! I used it on my G4AR. Worked great. WiFi is completely turned off and SSID is also hidden. Gateway runs cooler and less WiFi interference with my Mesh Network system.

8
R
18 days ago
D
DoulosBenFirst activity
asked in Troubleshooting

Home Internet Gateway Upgrade

This confuses me. What if your TMHI Gateway is having problems and needs repair or exchange. Are you guys saying that TMHI Customer Support won’t do it? You have to cancel your account and start a new one? They can’t send you to a T-Mobile (real) Store not 3rd party and get it replaced?

4
R
19 days ago
S
SeifertsofRoundRockFirst activity
asked in Gateways and devices

HULU doesn't play well with TMOBILE home internet

Excitedly, I ordered T-Mobile internet. After EVERY OTHER DAY of having to call in to have them reset my IP address, I finally got a person who explained the incompatibility. I returned the modem and now have Xfinity internet on a promotion. Once that ends, I am in trouble, because I will NOT pay Xfinity regular prices and nothing but T-Mobile is available on my street.  So long story short - T MOBILE NOT COMPATIBLE WITH HULU!!!!! That person is wrong. They can absolutely reset your home location so that services like HULU can start working with your T-Mobile Home Internet Service. I have 4 TV and all streaming services only with them. They each can connect to HULU with no issues since the Chat Person rest my home location with the system.

12
K
9 days ago
D
DCostNovice
posted in Gateways and devices

why so slow???

With no information about Metrics how can anyone help you guys? lol

9
R
16 days ago
D
DCostNovice
posted in Gateways and devices

why so slow???

Provide some advanced Metrics Numbers. You can use the app to view and post or use the HINT App to find them. That should provide a clue to why.

9
R
16 days ago
J
JimqFirst activity
asked in Gateways and devices

Travelling with Gateway

T-Mobile is going to start enforcing this. The Gateway is suppose to be stationary in your home. I believe they are expanding out a new services for people who use it on RV and travel with their Gateway.

4
R
21 days ago
R
Robert.MFirst activity
asked in Gateways and devices

Turn off Wifi?

Had the same question when I started using the service. Download the app called HINT. That will turn it off and also hide the SSID.

8
R
18 days ago
N
noeticFirst activity
asked in Gateways and devices

Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.

What Gateway are you guys using and what are your advanced Metric numbers for both LTE and 5G. It would help troubleshoot on why your services has gotten worse over time.

3
R
23 days ago
D
dadachipFirst activity
asked in Troubleshooting

Turning off my model KVD21 Hub's Wifi signal for a mesh setup

@Rogracer2000, you will turn the radio back on using the app. The HINT Control app has several features that include turning the radio on/off and better channel management (adding SSIDs). If the user has a separate wifi router then this is the trick to avoid double-NAT.    Oh, I was wondering about that. So using our own WiFi Routers connected via ethernet on the TMHI Gateway avoids the Double NAT issue? Didn’t know that.

5
R
26 days ago
D
dadachipFirst activity
asked in Troubleshooting

Turning off my model KVD21 Hub's Wifi signal for a mesh setup

I did turn WiFi off on mine using the HINT app. Gateway runs cooler also. I also have the Velop MX4200 system. Everything is working great. So glad to finally be free of COX cable.

5
R
26 days ago
B
BryanmFirst activity
asked in Plans and Services

data threshold.

Yes that's what I understand from that thread.

3
R
26 days ago
M
MAUI671First activity
asked in Troubleshooting

5G Home Internet nightly slow down

In my location with the Arcadyan G4AR, during peak hours where people are home after work and school it will slow down a bit. For me between 6pm through 9 or 10 pm. I may get download speeds of 80-100mbps download. After 10 or so it's back to almost 300mbps download. During non peak, 4 am or 5 it can get to near 600mbps. During the day 6am till 5pm I’m in the range of 200-300mbps.

47
S
4 hours ago
B
BryanmFirst activity
asked in Plans and Services

data threshold.

Just go to this thread and a lot of people smarter than me can explain the way the system works.https://www.reddit.com/r/tmobileisp/comments/1c5s9o6/the_12_tb_rule_was_actually_an_upgrade_to_our/

3
R
26 days ago
C
ChrisAFirst activity
asked in Gateways and devices

5G modem keeps losing 5G

Here is a graph or image that you can sue for reference. Yeah B71 is the extended distance but slow speed band.  

5
R
1 month ago
C
ChrisAFirst activity
asked in Gateways and devices

5G modem keeps losing 5G

What are your advanced cellular Metrics? Take a look and post it. It helps to see what the Gateway is receiving or connecting numbers.

5
R
1 month ago
J
JRB0303First activity
asked in Gateways and devices

Connected devices

You use the TMHI app to see the connected devices on your Gateway.

1
R
1 month ago
I
Idk21First activity
asked in Troubleshooting

n41 band showing inconsistent speeds

Oops i meant - 80, -79, -78 is excellent and so on

8
P
2 days ago
I
Idk21First activity
asked in Troubleshooting

n41 band showing inconsistent speeds

Ok from what I found online with the numbers.RSRQ: - 10, -9, -8...so on is Excellent so as the numbers go down the betterRSRP: - 89, -88, -87...so on is Excellent so as the numbers go down the betterSINR: 11, 12, 13 and up is Excellent so as the numbers go UP the betterBand N41: Maximum Speed BandSo you can go from here and see the numbers and compare to yours where the bottleneck is.If you have to use  Ookla, use the App vs the Browser connection and Ethernet connection to your gateway.

8
P
2 days ago
I
Idk21First activity
asked in Troubleshooting

n41 band showing inconsistent speeds

Provide the Advanced Cellular Matrix. ON mine under 5G which is what I’m connected and service, its all Excellent Status.

8
P
2 days ago
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