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T-Mobile partners with tons of streaming services. We love to hear how it is going.

141 Discussions
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CoondogFirst activity
asked in Streaming on Us
can't get Paramount +

WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +.   I looked up how to sign up for it, it says to go to “manage Add-ons.”   But when i go to manage add-ons, it sayd there’s no add-ons available.   I tried calling customer service, after speaking with someone, i was put on hold, then hung up on

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1 year ago
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JKaiFirst activity
asked in Streaming on Us
Free Netflix for T Mobile Internet Service

I only have T Mobile Internet service. Can I qualify for the complimentary NETFLIX channel?

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gramps28
Pillar
3 months ago
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mike2023First activity
asked in Streaming on Us
Netflix Basic? Go5G Plus

I just signed up with T-Mobile and have the Go5G Plus (1 line). Promo says includes Netflix Basic (1 screen, 9.99 value). Following the prompts, when I go to Netflix, Basic is not an option. I have read it was discontinued but still available for T-Mobile. The other options are ad supported (6.99) and Standard (15.49). I didn’t have a Netflix account previously and it doesn’t seem to show that it is connected to my Netflix account in spite adding it on my T-Mobile account. Any suggestions?

3
gramps28
Pillar
1 year ago
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jbowen5920First activity
asked in Streaming on Us
Can't get Netflix Promotion - Account "Mismatch"?

I can’t get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck.  I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I

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1 year ago
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RagnarRookie
posted in Streaming on Us
hulu

I’m glad they are adding Hulu. Great idea but downgrading our Netflix to ad based version is BS!! We’re getting ad version of Hulu. One should stay ad based and the other no ads!!! We all need to stand against this capitalism and threaten to leave for changing or Netflix!!

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9 months ago
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BellaridFirst activity
asked in Streaming on Us
Netflix Suspended after changing payment method

I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile.  At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix.  Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it.  I turned on Netflix last night and it still told me my account was on hold.  Today there is a 60 minute wait for customer service and no way to email.  What do I do? 

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gramps28
Pillar
1 year ago
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NitanrickFirst activity
asked in Streaming on Us
Apple TV AND Netflix?

We are taking advantage of the Apple TV “on us”.  Can we also add theNetflix with no adds for $8.50 + taxes a month, ( a lot cheaperthan what we currently pay for Netflix) or can we choose only1 of those benefits?  THANKS!!  

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D
19 days ago
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LindamcgrnFirst activity
asked in Streaming on Us
Netflex how do we get it

Netflex how do we get it 

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gramps28
Pillar
5 months ago
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Kay1787First activity
asked in Streaming on Us
apple tv

I have been waiting for a month for my apple tv activation code, it just keeps saying we are processing. But on T-Mobile it says my account is active 

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1 year ago
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mandi_samsunggalaxy22First activity
asked in Streaming on Us
Hulu- text message not coming through when I manage add-ons

I am supposed to get free Hulu through my T-Mobile plan.  It says that I should receive a text message with the code or something to put in Hulu.  No matter what I try I am not being sent the text

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Pillar
8 months ago
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cschormannFirst activity
posted in Streaming on Us
Feedback for T-Mobile: Reducing benefits

It seems that every time I accept an offer from T-Mobile, the company goes back on it just a little after. I find that very frustrating. Last example: We updated our contract and phones, and it appeared to be a good deal, one factor being that the plan included Netflix. Not two month later, I receive a message from T-Mobile that from now on only Netflix with Ads is included - a downgrade worth roughly $100/year. Yes,  in exchange there is a free year of Hulu, but I really don’t care about that. And also, yes, T-Mobile always said that benefits could change. Unfortunately, this is not the first time something like this happens to me with T-Mobile.In aggregate, the impression I get increasingly is that T-Mobile’s word in its special offers and deals really is not worth much. This is very disappointing.

5
gramps28
Pillar
5 months ago
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AtticDustFirst activity
asked in Streaming on Us
Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

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1 year ago
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KyGuyinSoCalFirst activity
asked in Streaming on Us
Free Hulu offer problem

Hi All,I’m hoping someone can help me figure out how to fix this.I had the free Hulu (with ads) offer working just fine.  We used it for a few months, and then the Olympics started.  So I upgraded my hulu subscription (from within the Hulu website) to Live so we could watch the Olympics that month.  Then I went back into the Hulu subscription section of the Hulu website and downgraded back to the $7.99/month Hulu (with ads).  I noticed that Hulu was going to charge my card $7.99 a month, rather than charging me nothing.  I contacted T-mobile customer service, and they told me that I negated my free hulu offer by upgrading and downgrading like that, and that the offer no longer applied to my account.  I’d have to upgrade to a new plan if I wanted the offer again!  This was never explained to me when I set up my plan.When I go to the promotional web page where the Hulu offer is described, and I try to go through the process of activing the offer now, the page ends up saying “Sorry, you a

1
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8 days ago
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OilbhoyFirst activity
asked in Streaming on Us
Enroll with Hulu first or start new with T-mobile?

Should I enroll with Hulu first install on TV, then transfer? Or just sign up with T-mobile? I’m concerned about maybe having to cast to my TV to watch it if I sign up directly with T-mobile. 

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8 months ago
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Willtrouble2000First activity
asked in Streaming on Us
Change Netflix account for benefit

How do I change the Netflix account included under my benefits?  Do I need to cancel the benefit then re-subscribe?

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gramps28
Pillar
11 months ago
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JeanetteBFirst activity
asked in Streaming on Us
Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

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1 year ago
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tk10101First activity
asked in Streaming on Us
Go5G Plus Up Hulu

I have  Go5G Plus Up -  will I get Hulu? what will it cost?

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Pillar
8 months ago
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LkuehnelFirst activity
asked in Streaming on Us
Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?

I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.

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SlimPickens2024
5 months ago
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BONAIREdiverFirst activity
asked in Streaming on Us
Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

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1 year ago
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nsmasonFirst activity
posted in Streaming on Us
Netflix and Hulu

Great, now T-mobile is giving me another perk. Going to give me Hulu with ads with no way to upgrade to Hulu without ads. Who wants that? And next, T-mobile is dropping the perk of Netflix with no ads down to Netflix with ads and going to “allow” me to upgrade for $8.50! Maybe it’s time to start looking elsewhere for cell service

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8 months ago
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sabiceFirst activity
asked in Streaming on Us
regarding Paramount+

What is the procedure for activating the Paramount+ that I just signed up for?

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gramps28
Pillar
1 year ago
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Mark in TillamookFirst activity
asked in Streaming on Us
Change to Plan

So T-mobile has unilaterally changed the bundled benefit of Netflix e.g. now includes ads.  This reduces the value of the this benefit … so will T-Mobile reduce my/our monthly fee?I doubt it - this reduces the value of the entire T-mobile plan.  May need to examine alternatives 

2
gramps28
Pillar
8 months ago
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cstFirst activity
asked in Streaming on Us
Apple TV + Verification Code

I've tried numerous times to activate my Apple TV + and I never get the verification code to activate. I go through the add-on in T-Mobile website under my account and it generates a redirect to log into Apple TV. When I do stream now, it asks for my phone number and I never receive a confirm code. Apple support says it's a T-Mobile issue and T-Mobile says I need to cancel my subscription subscription. I do have an apple tv account BUT do NOT have an Apple TV + subscription. How do I get past this as both Companies are completely useless.  I even created a new Apple TV account and it is the same issue with an existing account that does NOT have the plus subscription. Any help would be appreciated.

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tidbits
Pillar
5 months ago
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AtticDustFirst activity
asked in Streaming on Us
apple TV how to activate

how to activate 

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A
1 year ago
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DucktapeFirst activity
asked in Annual Streaming Offers
Not able to set up MLB on Roku

No problem setting up MLB on iPhone, but then NO luck then setting up Roku.  Phone app says it does not recognize any of my devices.  I set up MLB App on phone using apple password.  What to do???????  (yes, local access is switched on)

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2 years ago
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