Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 100 Discussions
  • 384 Replies

100 Discussions

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jm612bFirst activity
asked in Streaming on Us

Do I need a 2nd line for free Netflix?

I just called customer care and was told I needed to have a 2nd phone line in order to be eligible for the free Netflix. Is this accurate?

1
N
2 months ago
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Grumpy33First activity
asked in Streaming on Us

Streaming Services Netflix & MLB tv

Extremely happy T-Mobile gives us MLB.tv as part of our phone subscription. However from here on out can you please give it to us at the beginning of Spring Training. So we can watch some spring games. Thanks.Question: Netflix. Me and my uncle share a T-Mobile phone plan. Two lines. We live at different addresses. We are supposed to get 2 screens at the same time Netflix (now with commercials, BOO). I setup the Netflix account from his house. I now get the Netflix error “Your TV isn’t part of the Netflix household for this account” at my address (on my tv). Is there a workaround for this? T-Mobile needs to work with Netflix to fix this error. He is only using 1 screen and I should be able to use 1 screen (even if I live at a different address). T-Mobile needs to make this blatantly obvious to all subscribers. Not just say we give you Netflix. 

1
tidbits
Pillar
1 month ago
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cjvilasFirst activity
posted in Streaming on Us

netflix

So what is Netflix going to do about all of the dissatisfied customers that can no longer cast contect?

1
tidbits
Pillar
2 months ago
S
swim4funNovice
asked in Streaming on Us

Hulu not eligible

I had an old Hulu account, but it has not been active for a long time.  When I try to set up the free Hulu with TMobile it says I am not eligible

1
gramps28
Pillar
20 days ago
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joevidalNovice
asked in Streaming on Us

itunes

Can I watch Apple Tv on iTunes? Thanks 

1
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1 month ago
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TexGalFirst activity
asked in Streaming on Us

MLB 2024

I recently redeemed the MLB 2024 offer but are all the local games blacked out? Can’t watch the Astros and only seem to get “1” game per day. All other games required upgraded subscription? if that is case, not a option to “upgrade” through TMO like I do with Netflix? 

1
gramps28
Pillar
1 month ago
V
Vandy331First activity
asked in Streaming on Us

MLB.TV

When will MLB.TV be available to redeem for 2024?

1
gramps28
Pillar
2 months ago
C
Chasityann.1229First activity
asked in Streaming on Us

promotional offers

Can someone please help me set up my promotional offers of Netflix, Hulu, Apple TV plus, Paramount Plus   

0
C
3 months ago
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Texas4verFirst activity
asked in Streaming on Us

Paramount Plus

How to get on home TV.  Keeps going to Xfinity to purchase.  Use log in but still not working

0
T
1 year ago
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IzziFirst activity
asked in Streaming on Us

Netflix with ad

Hi my Samsung UHDTV Series 8 (8700) says its not compatible with Netflix with ad.

0
I
21 days ago
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magenta9440521First activity
asked in Streaming on Us

my benefits

Hello I have a business account and can’t access my “explore my benefits” for add ons. Customer service has already tried to help. What’s the deal?

0
M
21 days ago
M
magenta8809856First activity
asked in Streaming on Us

I just signed up for the 6 months free Apple TV. It won't let me watch anything though.

How can I just log in on my TV? 

0
M
2 months ago
A
Allset99First activity
asked in Streaming on Us

Hulu on us?

I received the text saying coming soon Hulu on us. Here it is February 11th and nothing.  I went into the Tmobile hub and it's not even listed.  I have the  Magenta plan and was told it's free. Instead I'm now getting charged $10.20 additional starting this month for Netflix! Am I doing something wrong? 

0
A
3 months ago
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bstegalFirst activity
asked in Streaming on Us

Transferring Pandora Premium to another account

I just signed up for Pandora Premium, but I would like to transfer this benefit to a different Pandora account I have set up.  Does anyone know how to do this?  I reached out to Pandora for support, but they said it’s a T-Mobile matter.

0
B
3 months ago
S
sooveritFirst activity
asked in Streaming on Us

As a new TM customer, do I have to start using the benefits right away?

As a new TM customer, do I have to start using the benefits right away, or could I start them a few weeks or months later?For example, the AppleTV+ benefit… if I wanted to wait until my current subscription ends at the end of the month, would I still be able to sign up and get the full 6-month promo from T-Mobile, or would it only be 5-months since I waited a month to sign up for the benefit?

0
S
2 months ago
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Misch7611First activity
asked in Streaming on Us

Can we pay difference on Netflix change

Has anyone talked to T-Mobile to see if we have the option to keep our plan with no ads and just get the “credit” from T-Mobile On Us? I will gladly pay the difference not to deal with ads on Netflix.

0
M
3 months ago
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kangwangFirst activity
asked in Streaming on Us

Apple TV+

I activate Apple TV+. But I didn’t get any login information. How can I use Apple TV+ service?

0
K
8 months ago
M
Marshmallow625First activity
asked in Streaming on Us

Free Netflix Account

Hi T-Mobile,Good morning.  I would like to know if I qualify to get a free Netflix account.  If so, would you please tell me how I can get it?Thank you so much!-Nancy Trinh

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M
3 months ago
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DorchesterFirst activity
asked in Streaming on Us

Opening AppleTV+ after setting up account?

Just signed up for 6 month free offer, ansered everything, but no account comes up when I try to log in.

0
D
1 month ago
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clovdahl83First activity
asked in Streaming on Us

Netflix benefit internationally

As we are about internationally Netflix always worked (as our T-mobile benefit).  It may have restricted some access, but it worked.Since the change to ‘with-ads’ we not longer can watch anything.  (Not available in your location.)Any solutions?TIA!

0
C
3 months ago
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Gon FreecssFirst activity
asked in Streaming on Us

Hulu on us

Hi ! I hope this question is understandable. I know with Netflix you can change the plan to the no adds one and pay the remaining on the bill. Does the same work with Hulu? I’m curious because the process to change the plan is not as Netflix. 

0
G
1 month ago
A
AtticDustFirst activity
asked in Streaming on Us

apple TV how to activate

how to activate 

0
A
1 year ago
A
amanticona19Novice
asked in Streaming on Us

Hulu On Us - Not working

Anyone else receiving the same message when trying to get Hulu subscription (Sorry, it appears your account is ineligible for this promotion. Your denial reason is: Looks like your current rate plan is not eligible for this promotion. For help, dial 611 from your handset or call 1-800-937-8997)? I've been trying and called, they said available after mid February.

0
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2 months ago
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IDGARZAJRFirst activity
asked in Streaming on Us

Home Internet promo not honoring 6 mo Apple TV with Essentials plan.

I have had an Essentials Plan for a while and recently added Home Internet Service with the Bundle promotion.  Unlimited 5G Home Internet Plans | T-Mobile 5G Home Internet The promotion below clearly states that Essentials plan with Home Internet includes 6 months of free Apple TV+ On Us.  The agent who signed me up even sent a text message to claim the 6 month subscription.  The redemption code in the text was not recognized by Apple TV site.  When I called TMobile support to get a valid code, they are now saying that the Essentials plan does not qualify for the 6 month Apple promotion and that they cannot generate a valid code for me.The web page clearly says it is included, but support says there is nothing they can provide.What are my next steps?  

0
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5 months ago
A
AxelGaertnerFirst activity
asked in Streaming on Us

No discount for Netflix?

I’m paying $15.49 for Netflix Standard with T-Mobile. Netflix offers its Standard for $15.49. Why am I not getting any benefit / discount from T-Mobile for Netflix? T-Mobile states that Standard is a $20.50 value, but that doesn’t seem to be right. (I am ONE Plan Military). 

0
A
4 months ago
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