Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 100 Discussions
  • 384 Replies

100 Discussions

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tk10101First activity
asked in Streaming on Us

Go5G Plus Up Hulu

I have  Go5G Plus Up -  will I get Hulu? what will it cost?

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Pillar
4 months ago
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JeanetteBFirst activity
asked in Streaming on Us

Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

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11 months ago
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KcstephFirst activity
asked in Streaming on Us

netflix on us

I just signed up for Neflix on us and my Bill went from 206$ to 222$. Will this change? 

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gramps28
Pillar
7 months ago
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Willtrouble2000First activity
asked in Streaming on Us

Change Netflix account for benefit

How do I change the Netflix account included under my benefits?  Do I need to cancel the benefit then re-subscribe?

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gramps28
Pillar
6 months ago
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OilbhoyFirst activity
asked in Streaming on Us

Enroll with Hulu first or start new with T-mobile?

Should I enroll with Hulu first install on TV, then transfer? Or just sign up with T-mobile? I’m concerned about maybe having to cast to my TV to watch it if I sign up directly with T-mobile. 

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3 months ago
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HunnydiptFirst activity
asked in Streaming on Us

View Apple TV on my android TV

Got my Apple TV activated via my android phone. When attempting to sign in on my android TV it requests me to scan the code etc. I merely would like to view the videos and such. How though??

1
tidbits
Pillar
10 months ago
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MfmorFirst activity
asked in Streaming on Us

Which Tmobile plans offer Netflix?

I saw some T-Mobile plans come with Netflix free. But which plans offer the Netflix? I could not find a list of all plans Netflix is provided. 

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7 months ago
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TAGFirst activity
asked in Streaming on Us

Paramount

How do you get Paramount to come up on the TV? 

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syaoran
Pillar
1 year ago
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BellaridFirst activity
asked in Streaming on Us

Netflix Suspended after changing payment method

I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile.  At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix.  Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it.  I turned on Netflix last night and it still told me my account was on hold.  Today there is a 60 minute wait for customer service and no way to email.  What do I do? 

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gramps28
Pillar
9 months ago
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Devadeb 69First activity
posted in Streaming on Us

Netflix

I do not want to pay $8.99 for one tv. I get get the service on their website for $6.99 to play on every  TV in my house.

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R
3 months ago
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ImatFirst activity
asked in Streaming on Us

netflix

I had signed up with netflix and t-mobile netflix on us. I continued to get billed from netflix and never saw a “credit” on my phone bill. I cancelled netflix and went through tmobile as instructed. Today the support team said to reactivate my netflix account and watch for my billing cycle for tmobile. My account has alwasy stated “enrolled”. How do they know I re signed up to netflix?  

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Pillar
4 months ago
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randyw57First activity
posted in Streaming on Us

Hulu App on Apple TV with iCloud Private Relay

I recently starting trialing T-Mobile Internet.Thought I would describe one issue I encountered in case it might help someone else.When attempting to use the Hulu app on Apple TV 4K with most recent tvOS, the Hulu app asked if I wanted to change my Home location. I clicked Yes, however the change never made any difference (I’m not sure it actually changed anything). Contacted Hulu. Initially they were prettylost as to resolving the issue. Called back the next day. This time I spoke with someone who had the appropriate skills. First I needed to turn off Private Relay. This allowed the Hulu folks toacquire the correct IP address for the Apple TV. They then sent a Home Location change to the app.(I suspect I might have been able to do this myself if I’d turned off Private Relay). That change allowedme to login to Hulu. Live TV worked fine. I then turned Private Relay back on. Restarted the Apple TV and Hulu app. Everything is working fine. fwiw, the Hulu rep who ended up helping me said t

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1 year ago
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AtticDustFirst activity
asked in Streaming on Us

Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

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A
1 year ago
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donnamatte64First activity
posted in Streaming on Us

Hulu Access

I just joined T-Mobile.  Free Hulu access for one year was part of the plan, however, I cannot get it set up.  Spent an hour on the phone with a T-Mobile tech resource who also couldn’t get it to work - blaming it on Hulu.  That was several days ago and I’ve heard nothing from them even though they said they’d get back to me.  Meanwhile, my one year access is slowly ticking down.  Anyone else having issues?

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Y
3 months ago
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dgwFirst activity
asked in Streaming on Us

setting up Netflix Basic

Hi, thanks in advance.  I just switched us to a two line Go 55 account which qualifies us for free Netflix Basic.  I have Netflix “activated” in our T-Mobile account.  I have an existing Netflix account which I haven’t used in a year.  Neflix recognizes me, but it asks me to sign up for one of their paid accounts and doesn’t have an option to choose T-Mobile Basic at login.  Do I have to pick a paid plan and add my credit card?  If so, will I be able to switch that afterwards to the T-Mobile Basic account.  I’ve been on the T-Mobile support site and can’t find this specific information. 

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gramps28
Pillar
7 months ago
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vj1243First activity
asked in Streaming on Us

Youtube TV Promotion Page

Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ?  T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile  

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gramps28
Pillar
1 year ago
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Kay1787First activity
asked in Streaming on Us

apple tv

I have been waiting for a month for my apple tv activation code, it just keeps saying we are processing. But on T-Mobile it says my account is active 

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7 months ago
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Norm KeytFirst activity
asked in Streaming on Us

Netflix on Roku

How do I use my TMoble Netflix account on my Roku?  Netflix does not recognize the login attempt when I use my TMobile log in. 

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F
4 months ago
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GeorgetoonFirst activity
asked in Streaming on Us

Amazon Firestick is Choppy. Not streaming smoothly

Perhaps I originally posted this in the wrong group.  so, I’m posting once more in here in the Streaming discussion.All my devices work well with the T-Mobile home Internet.However, my Amazon Firestick, running Amazon Prime Video, is choppy.  Audio and video do not sync up. Streaming starts and stops.  Other services appear to work well through the Firestick (Netflix, YouTube, etc.).  Although, there is sometimes a delay in moving through menus Streaming Amazon Prime Video on my laptop is not a problem at all.  Streaming on tablets is not a problem at all.  Amazon Prime Video only seems to have a problem when streaming through my Amazon Firestick.

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1 year ago
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HerMajestyFirst activity
asked in Streaming on Us

I activated the Apple TV on us offer but I already paid for a year

I bought an annual subscription for Apple TV in March 2023.  i moved my cell phone service to TMobile in August 2023 and activated the free three months.  It looks like it worked and TMobile found my Apple TV account but how do I get the credit for three months ?  Or will my subscription be extended for 3 months ? Thanks. 

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8 months ago
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CoondogFirst activity
asked in Streaming on Us

can't get Paramount +

WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +.   I looked up how to sign up for it, it says to go to “manage Add-ons.”   But when i go to manage add-ons, it sayd there’s no add-ons available.   I tried calling customer service, after speaking with someone, i was put on hold, then hung up on

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1 year ago
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deancFirst activity
asked in Streaming on Us

google hub

i got  the home tmoble internet and also the google hub  I want to know the extras that were with the hub ? paramount + I thought went with it 

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iTinkeralot
Pillar
1 year ago
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GodcallsmehisFirst activity
asked in Streaming on Us

MTV

How can I stream MTV with T-Mobile internet carrier? The next season of the Challenge starts soon and streaming is my only way to watch it

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6 months ago
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Rick0301First activity
asked in Streaming on Us

Netflix

I spent about 45 minutes today on the phone with a very nice lady, Nelsa, from TMobile regarding my current problem.  Netflix will no longer let me watch ANYTHING!  She tried to  help me troubleshoot but it did not work.  She then referred me to NETFLIX.  Netflix stated that my TV model would not accept the new changes the plan has and i would have to PAY in order to view NETFLIX!  If T-mobile is offering this to its customers, they need to know NETFLIX has a scam going on.  They want us to pay now that Tmobile is changing things.  This is very frustating.  What can i do?  HELP 

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tidbits
Pillar
3 months ago
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rdogFirst activity
asked in Streaming on Us

Apple TV+ Issues

I have a Magenta Max55 plan which offers Apple TV+ as a free subscription. I activated this and downloaded the app on my LG TV. I used the 6 digit code to access Apple TV and got into the programming. However, the menu says Apple TV+ Free for 7 days and then $6.99/month after that. It’s supposed to be free. Do I need to call TMobile? Apple? Help!  

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6 months ago
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