Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 100 Discussions
  • 384 Replies

100 Discussions

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magenta6876581First activity
asked in Streaming on Us

HULU on T-Mobile

Can someone help me out?  A few days ago my wife had contacted Tmobile in reviewing out plans (we have been grandfathered in for over 14 years on a friends and family plan that does not exist anymore) and the rep says we are getting HULU.  Timing could not have been better since I just cut the cord with Comtrash and was about to go to YouTube.  Then I was reviewing online and it says only for Go5G customers or former Sprint customers.  So I called today and TMobile Rep says she does not even see HULU being offered on her side of the site.  Yet, if you go to TMobile.com/Streaming-services its right across the front page HULU coming 1/24 so anyone have the answer.  Is it only for certain plan users?  We currently get Netflix but enjoy multiple users for $8.50 a month plus Disney+ and use them often so don’t want to screw anything up. Thanks!

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4 months ago
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mike2023First activity
asked in Streaming on Us

Netflix Basic? Go5G Plus

I just signed up with T-Mobile and have the Go5G Plus (1 line). Promo says includes Netflix Basic (1 screen, 9.99 value). Following the prompts, when I go to Netflix, Basic is not an option. I have read it was discontinued but still available for T-Mobile. The other options are ad supported (6.99) and Standard (15.49). I didn’t have a Netflix account previously and it doesn’t seem to show that it is connected to my Netflix account in spite adding it on my T-Mobile account. Any suggestions?

3
gramps28
Pillar
8 months ago
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nsmasonFirst activity
posted in Streaming on Us

Netflix and Hulu

Great, now T-mobile is giving me another perk. Going to give me Hulu with ads with no way to upgrade to Hulu without ads. Who wants that? And next, T-mobile is dropping the perk of Netflix with no ads down to Netflix with ads and going to “allow” me to upgrade for $8.50! Maybe it’s time to start looking elsewhere for cell service

3
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3 months ago
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LkuehnelFirst activity
asked in Streaming on Us

Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?

I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.

3
SlimPickens2024
8 days ago
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algn2First activity
asked in Streaming on Us

Enabling other phone in my account to use Netflix without giving login and password

I have 2 phones on my TMobile account. the account also has Netflix standard, enabled for 2 streamers. I can login to my Netflix account using my phone… no problem.So now, I want to enable the other phone (an iPhone 14), that’s in my account to be able to use Netflix as the 2nd streamer. When the Netflix app is started on the other phone, it prompts for a login.Question:  Can I enable that other phone WITHOUT having to give my Netflix user account and password??  I thought that the app would just show a number I can validate to enable the 2nd phone.   

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gramps28
Pillar
6 months ago
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Karlie2018First activity
asked in Streaming on Us

Hulu account

Received an email that my Hulu account was placed on hold a while ago.  Trying to login to Hulu now and it won’t let me.  This is a free Add-on to my T-mobile account.  How do I get logged in now? 

3
F
Pillar
5 months ago
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LindamcgrnFirst activity
asked in Streaming on Us

Netflex how do we get it

Netflex how do we get it 

3
gramps28
Pillar
17 days ago
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SamfromDEFirst activity
asked in Streaming on Us

appletv+ android

Support says I have to have an apple phone in order to get the apple TV on us promotion.The website doesn't say that. But I don't get the text verification code to start the process.Somewhere in the fine print says I have to have iTunes apple media services account. I even have an iPhone that doesn't have a number, but support says they have to activate it.sounds like bs

3
S
8 months ago
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jlh80First activity
asked in Streaming on Us

Paramount+

Is T-Mobile still offering the free Paramount plus for year promotion?

3
T
8 days ago
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DrkHrtFirst activity
asked in Streaming on Us

Netflix on us issue

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t

3
C
3 months ago
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jbowen5920First activity
asked in Streaming on Us

Can't get Netflix Promotion - Account "Mismatch"?

I can’t get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck.  I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I

2
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10 months ago
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Eileen ShaughnessyFirst activity
asked in Streaming on Us

Hulu

I can’t find information on exactly how the new HULU free streaming account works.It says it’s for 12 months and then it requires “consumer action” after that or else they will start charging you for it.So what does that mean?  Am I able to continue the Hulu free from Tmobile after the first 12 months?  Or is it just a free 12 months and that’s it?If I can keep it indefinitely, then what EXACTLY is the consumer action I would have to take at 12 months to stop them from billing me and keep getting it from tmobile?  

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18 days ago
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Jazzynice51First activity
asked in Streaming on Us

shared netflix account

My daughter shared her Netflix account with me.  (Netflix no longer working since 5/23/23).I am new to TMobile and want to get my free Netflix on my smart TV.   Not tech savvy,please instruct what to do in simple terms.  Thank you.

2
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Pillar
10 months ago
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CapnChuckFirst activity
asked in Streaming on Us

Netfix Basic Go5g+ Duration

I have 4 new phone lines with the Go5G+ plan and just activated the Netflix Basic promo plan. But nowhere can I find how long this FREE promotion lasts. Is it for a limited period of time? 

2
C
5 months ago
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surf tippersFirst activity
asked in Streaming on Us

Won't let me cancel Paramount+

Website won’t let me cancel Paramount +.  Is this even possible on the T Mobile website??  Followed suggestions I saw on line and all suggestions take you to manage add ons which comes up blank on the website.   

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9 months ago
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GrampaSteve2023First activity
asked in Streaming on Us

MSNBC Live

I have T-Mobile Internet with a Fire stick for tv. How can I get MSNBC LIve news channel?

2
C
6 months ago
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spadizzleHelper Level 1
asked in Streaming on Us

Netflix Standard without ads?

Changed plan to upgrade to the netflix standard without ads 8.50 extra a month. However Netflix is still stating that I am on this plan still with tmobile?Is this correct?  Bottom line, how do I get rid of ads, pretty sure I signed up properly, its just not reflecting on Netflix’s website

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M
1 month ago
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Ryan MalinakNovice
asked in Streaming on Us

Netflix benefit

My Netflix benefit is changing to include ads. The reason most people pay or have Netflix is to not have ads to interrupt their shows. I do not want this change to my account. To change my plan after being with T-Mobile for years is BS. Can I keep my no ads plan?

2
J
4 months ago
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mandi_samsunggalaxy22First activity
asked in Streaming on Us

Hulu- text message not coming through when I manage add-ons

I am supposed to get free Hulu through my T-Mobile plan.  It says that I should receive a text message with the code or something to put in Hulu.  No matter what I try I am not being sent the text

2
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Pillar
3 months ago
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Mark in TillamookFirst activity
asked in Streaming on Us

Change to Plan

So T-mobile has unilaterally changed the bundled benefit of Netflix e.g. now includes ads.  This reduces the value of the this benefit … so will T-Mobile reduce my/our monthly fee?I doubt it - this reduces the value of the entire T-mobile plan.  May need to examine alternatives 

2
gramps28
Pillar
3 months ago
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mwandmdFirst activity
asked in Streaming on Us

ads on netflix and hulu -- how do customers pay extra to have no ads

Anyone who knows how to get Tmobile account set up to pay for no Netflix or Hulu ads please let me know! Thanks in advance

2
M
3 months ago
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SpurluxFirst activity
asked in Streaming on Us

incompatible Apple TV on my new HUB

I’m super frustrated! I cannot get the apple TV app on my new Tmobile HUB. I have a subscription independently and have been using our various places, including my old roku stick, that i just replaced. Can anyone help?   

2
2
1 year ago
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rubynrseFirst activity
asked in Streaming on Us

Both lines

How do I add the free streaming TV apps to both my phone lines, so my daughter and I both have the services?

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syaoran
Pillar
3 months ago
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WannieFirst activity
asked in Streaming on Us

Trying to load Paramount Plus on T Mobile.

Code I have used said invalid. 

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tmo_mike_c
Community Manager
2 years ago
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BONAIREdiverFirst activity
asked in Streaming on Us

Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

1
M
10 months ago
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