Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 100 Discussions
  • 384 Replies

100 Discussions

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LkuehnelFirst activity
asked in Streaming on Us

Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?

I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.

3
SlimPickens2024
8 days ago
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BellaridFirst activity
asked in Streaming on Us

Netflix Suspended after changing payment method

I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile.  At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix.  Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it.  I turned on Netflix last night and it still told me my account was on hold.  Today there is a 60 minute wait for customer service and no way to email.  What do I do? 

1
gramps28
Pillar
9 months ago
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jbowen5920First activity
asked in Streaming on Us

Can't get Netflix Promotion - Account "Mismatch"?

I can’t get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck.  I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I

2
J
10 months ago
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DeniseHFirst activity
asked in Streaming on Us

Music Freedom

I have the Magenta 55+ and understand from what I’m reading that Music Freedom is automatically activated.  Where the heck do I find it to be able to play music?  It looks like it’s various websites, but any I go to like Pandora or Spotify, it wants me to register and then charge me.

3
gramps28
Pillar
10 months ago
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Jazzynice51First activity
asked in Streaming on Us

shared netflix account

My daughter shared her Netflix account with me.  (Netflix no longer working since 5/23/23).I am new to TMobile and want to get my free Netflix on my smart TV.   Not tech savvy,please instruct what to do in simple terms.  Thank you.

2
F
Pillar
10 months ago
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HunnydiptFirst activity
asked in Streaming on Us

View Apple TV on my android TV

Got my Apple TV activated via my android phone. When attempting to sign in on my android TV it requests me to scan the code etc. I merely would like to view the videos and such. How though??

1
tidbits
Pillar
10 months ago
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mknwebFirst activity
asked in Streaming on Us

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

17
M
22 days ago
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JeanetteBFirst activity
asked in Streaming on Us

Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

1
T
11 months ago
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grhatt01First activity
asked in Streaming on Us

Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

14
M
24 days ago
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AtticDustFirst activity
asked in Streaming on Us

apple TV how to activate

how to activate 

0
A
1 year ago
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GeorgetoonFirst activity
asked in Streaming on Us

Amazon Firestick is Choppy. Not streaming smoothly

Perhaps I originally posted this in the wrong group.  so, I’m posting once more in here in the Streaming discussion.All my devices work well with the T-Mobile home Internet.However, my Amazon Firestick, running Amazon Prime Video, is choppy.  Audio and video do not sync up. Streaming starts and stops.  Other services appear to work well through the Firestick (Netflix, YouTube, etc.).  Although, there is sometimes a delay in moving through menus Streaming Amazon Prime Video on my laptop is not a problem at all.  Streaming on tablets is not a problem at all.  Amazon Prime Video only seems to have a problem when streaming through my Amazon Firestick.

1
F
1 year ago
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AtticDustFirst activity
asked in Streaming on Us

Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

1
A
1 year ago
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vj1243First activity
asked in Streaming on Us

Youtube TV Promotion Page

Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ?  T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile  

1
gramps28
Pillar
1 year ago
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CoondogFirst activity
asked in Streaming on Us

can't get Paramount +

WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +.   I looked up how to sign up for it, it says to go to “manage Add-ons.”   But when i go to manage add-ons, it sayd there’s no add-ons available.   I tried calling customer service, after speaking with someone, i was put on hold, then hung up on

1
B
1 year ago
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SpurluxFirst activity
asked in Streaming on Us

incompatible Apple TV on my new HUB

I’m super frustrated! I cannot get the apple TV app on my new Tmobile HUB. I have a subscription independently and have been using our various places, including my old roku stick, that i just replaced. Can anyone help?   

2
2
1 year ago
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Texas4verFirst activity
asked in Streaming on Us

Paramount Plus

How to get on home TV.  Keeps going to Xfinity to purchase.  Use log in but still not working

0
T
1 year ago
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sabiceFirst activity
asked in Streaming on Us

regarding Paramount+

What is the procedure for activating the Paramount+ that I just signed up for?

5
gramps28
Pillar
1 year ago
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TAGFirst activity
asked in Streaming on Us

Paramount

How do you get Paramount to come up on the TV? 

1
syaoran
Pillar
1 year ago
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deancFirst activity
asked in Streaming on Us

google hub

i got  the home tmoble internet and also the google hub  I want to know the extras that were with the hub ? paramount + I thought went with it 

1
iTinkeralot
Pillar
1 year ago
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BuzzFirst activity
posted in Streaming on Us

Activating Apple TV

Why does Apple require a credit card to activate, “T-Mobiles Free Apple TV”?

8
C
1 year ago
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randyw57First activity
posted in Streaming on Us

Hulu App on Apple TV with iCloud Private Relay

I recently starting trialing T-Mobile Internet.Thought I would describe one issue I encountered in case it might help someone else.When attempting to use the Hulu app on Apple TV 4K with most recent tvOS, the Hulu app asked if I wanted to change my Home location. I clicked Yes, however the change never made any difference (I’m not sure it actually changed anything). Contacted Hulu. Initially they were prettylost as to resolving the issue. Called back the next day. This time I spoke with someone who had the appropriate skills. First I needed to turn off Private Relay. This allowed the Hulu folks toacquire the correct IP address for the Apple TV. They then sent a Home Location change to the app.(I suspect I might have been able to do this myself if I’d turned off Private Relay). That change allowedme to login to Hulu. Live TV worked fine. I then turned Private Relay back on. Restarted the Apple TV and Hulu app. Everything is working fine. fwiw, the Hulu rep who ended up helping me said t

1
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1 year ago
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gk4n6guyRookie
asked in Streaming on Us

What is the cost of the Philo promotion?

Philo costs $25 per month. I signed up for Philo through the T-Mobile discount offering $10 off per month for 12 months of the service, but I am being billed $16.98 per month. I’m not a math wizard, but that seems more like 8 bucks off, not 10. Am I missing something?

7
T
2 years ago
A
Aehrman81First activity
asked in Streaming on Us

Home internet

Does anne else have problems with there home internet saying that it has excellent signal but it has no signal or weak signal and it always buffering when I'm watching a movie on Paramount or it says that I have no internet connection but showing excellent signal .I switched from spectrum because of there bull shit ways with my bill and crappy CS but I didn't want to go from that to this. I've done everything that they suggested on moving in to a different spot but still not getting the same service I had if I knew this I would have gone to a different company all together but since I've been with TMobile for 18 years I thought that it was the right choice but now I'm not sure 

11
L
6 months ago
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WannieFirst activity
asked in Streaming on Us

Trying to load Paramount Plus on T Mobile.

Code I have used said invalid. 

1
tmo_mike_c
Community Manager
2 years ago
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BONAIREdiverFirst activity
asked in Streaming on Us

Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

1
M
10 months ago
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