SyncUP and IoT

Wearables, asset tracking, and more!

  • 139 Discussions
  • 718 Replies

139 Discussions

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bocarepFirst activity
asked in SyncUP and IoT

Synchup Tracker

I got the Synchup Tracker few months ago, and it seemed to work fine at least most of the time. About a day ago, it went offline. No matter what I did, I could not  bring it  back to ONLINE. It was fully charged as it was always connected to the charger inside the car with green LED showing fully charged.  I tried turning it off and on, by pressing the button for 5 seconds. I tried many times and it did not come out of OFFLINE status. I thought maybe I could remove the device and add it back (as I did with Samsung’s tracker many times before). I tried to add it and when I scan the QR code, it says there is something wrong with the error code 6071, and asks me to contact the customer service.  I tried the enter the IMEI manually, and the same result.  Something happened and somewhat the tracker is disabled. I tried calling and there was 45 minutes wait. I went to chat box with T-Mobile, and the person did not know much about the service, and wanted to escalate to the “experts”. I have n

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gramps28
Pillar
2 months ago
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GogofletchFirst activity
asked in SyncUP and IoT

SyncUp Kids stuck at loading screen

I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda

31
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2 months ago
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WinslowfFirst activity
asked in SyncUP and IoT

Syncup Kidds phone app stuck at login screen

Just bought a Syncup Kids watch and I could not get the App on my Galaxy S22 Ultra to login to complete the pairing of the watch. Repro Steps:Start the watch and it will ask you to install the Syncup Kidds app on your phone and follow the instructions on the app Installed the app and run App will ask you to login to T-Mobile account Login with my email/phone number and password After about 1min, error message comes up- “Oh oh, something went wrong. Please try again. If persist, please contact customer care”After spending about 4hrs with 3 different customer reps, they escalated the issue but still no resolution. Has anyone here ran into this issue and got it resolved? 

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2 months ago
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BranishecFirst activity
asked in SyncUP and IoT

SyncUp Tasks turn off/on?

I'm trying to use the new SyncUp T-mobile watch app and the task menu (and alarms) are not able to be turned off and on? I don't want to have to delete them and add them again, if there is a way to just toggle between active and inactive until I need to turn it on for my son. Anyone figure out if it's possible? 

0
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2 months ago
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Robb D.First activity
asked in SyncUP and IoT

SyncUP GPS not working

The app is still saying my child is at the bus stop. I went (twice last week) to check to see if the watch fell off. Nope. Thought this watch would be a great idea to keep track of my child, but it doesn’t show their correct location even after starting the “live tracking.”  I love T-mobile for phone service, but this is the second product (the first being the abysmal internet service that I only kept for one month) that relies on their cellular network that has completely failed. We got the watch “free” from a promotion, but I would happily pay the amount to get rid of this anxiety caused by this watch. If you really want to keep track of your child’s location, find something that works, not this.  

6
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3 months ago
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magenta2712237First activity
asked in SyncUP and IoT

Sync Drive critical battery

I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00. Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?

28
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3 months ago
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lilmommy1925First activity
asked in SyncUP and IoT

Alcatel Linkzone 2

I have had this unit for several month. Being that it is a “Mobile” Internet device, it has spent much time in my purse in case of emergency. I recently purchased some home security devices and figured this would be the best use for this device and we have already maxed out the 10 device limit on the main router. Now let me explain:#1 problem - the BS mobile.hotspot link or the 192.168.0.1 IP.. Neither work to open the admin page for my device.Yes, I have checked my security settings, and allowed special permissions just for this device.I have done a hard reset.The device is fully charged.All lights that can turn blue are turning blue.I can even get my phone to occasionally connect to the 2.4GHz SSID.That being said; Devices connected or not, it turns off usually within a minute or 2.It barely stayed on long enough to connect and get my camera set up before it turned back off.I want to also make it clear that I have attempted to utilize this device at several different locations with t

0
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3 months ago
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KparkerFirst activity
asked in SyncUP and IoT

SyncUp kids pairing with Phone App

I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn’t pair and now doesn’t have the option. Is there a trick to pair the watch?

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3 months ago
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judylkFirst activity
asked in SyncUP and IoT

Sync and Drive throw codes but no check engine light and diagnostic tool does not pick it up

Been getting error codes not check engine light and error codes do not show up on diagnostic tool from Mechanic.  Those codes do not come on all the time either.

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3 months ago
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FrustratedgramaFirst activity
asked in SyncUP and IoT

syncUp kids watch no text notification sound

Why does the SyncUp watch not have a sound notification when receiving a text? Sound and vibration is on in settings but it doesn’t work for texts!

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3 months ago
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sakaleitaFirst activity
posted in SyncUP and IoT

Can I turn ON and/or OFF my hotspot remotely?

I need this hotspot to allow me to moniter my cabin 300 miles away. I get a good connection from the cell phone tower in view from my cabin. I would like to be able to turn it on when I need to access what ever I have connected to the Wi-Fi .And then turn it. off

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4 months ago
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UltimateBidFirst activity
asked in SyncUP and IoT

SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

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Pillar
4 months ago
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ldrake89First activity
asked in SyncUP and IoT

hotspot

im trying to get into my hotspot account to check the messages but i do not know what to do. Please help

0
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4 months ago
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Birb3000First activity
posted in SyncUP and IoT

Sync Up Kids Watch Offline AGAIN

For the second or third time this week, it goes offline. Anyone else??

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4 months ago
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hjchase1First activity
asked in SyncUP and IoT

SyncUp & Drive kills batteries/alternator

I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still un

27
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4 months ago
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B.LovelandFirst activity
asked in SyncUP and IoT

SyncUP Pets - Update available but not installing.

Ok so recently I got my hands on a SyncUp Pets device and got it added to our account. The app is telling me that there is firmware update available for the device, and there is a more info button but when you click on it, it is blank.I have successfully connected it multiple times to WIFI and have triple clicked the button to manually start the update, but it will not update. I have given it more than enough time (Days) and still nothing.I figured, well maybe my internet provider is filtering out the connection, so I setup a second DDRT based wireless access point and configured it and the modem so it would be a DMZ connection (in other words a straight connection to the internet with no chance of ANYTHING blocking it).I can now see and monitor the device on Active Clients and it shows a varying number of connections that it is trying (up to 10 at a time) but no specifics as to what or where its connecting. I have let it stayed connected, but still it will not complete an update..Has

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4 months ago
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Amdavis84First activity
asked in SyncUP and IoT

sync up kids watch says device is corrupt

I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says "The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds." But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same?

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4 months ago
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Jjenika1First activity
asked in SyncUP and IoT

How do I get the sync up up tracker app to load

I had a sync up tracker that I loved so I decided to get another one, I had to call Tech Support because the new one wouldn't connect. The text support guy fixed it in a matter of just a minute or 2 but them my original tracker stopped tracking. I called Tech Support again and the lady there had no idea what she was doing she managed to get both of the trackers not working. I called support a 3rd time amd she got it almost fixed but then she had me uninstall the app and reinstall it and now all the app says is, "something seems to be wrong please try again later" I have 0 for 2 working trackers now and an app that will not load right.  

0
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4 months ago
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magenta1457101First activity
asked in SyncUP and IoT

Sync Up kids watch not charging at 4 month mark

Just really annoyed that my kids Sync Up watch is not charging for the last two days. It is on the cradle, being hooked to a charger for the last two days and the watch still says low charge and wont budge from that message. What can I do at this point? I have tried two different cable and charger.

0
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4 months ago
etperez22
etperez22First activity
asked in SyncUP and IoT

Car Images

Hello All,  I have been using the SyncUp Drive for several years on for my vehicles that my kids are using.. I recently noticed that the picture of the vehicle went back to the default “blank” picture. I think the Vehicle database is is wrong some how. I know get this message when selecting my car. Other cars that I searched giving me the same error. Ford F150 2007, Ford Explorer, Ford Explorer Sport Trac.   

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etperez22
4 months ago
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rdefulioFirst activity
asked in SyncUP and IoT

Audible alerts I cannot turn off

I am having an ongoing problem with audible alerts that I cannot disable via the application or via the android application preferences. Here are the details.The alert is "Passenger seatbelt unbuckled" alert.  See belowHowever in the application there is no option for this alert. If I click on the alert on my phone, turn it off, disable the alert, and turn off the audible notification, it still comes back again and again and again. It seems there is NO WAY to turn off this completely pointless alert without blocking ALL alerts for the entire app. This totally defeats the purpose of the app. I want notifications about real issues, like battery, tires, engine codes, etc. Instead I get nothing but constant alerts about passenger seatbelt!. I’ve installed the latest app update and nothing changes. I also sent several emails to sud-feedback@t-mobile.com which is listed in the app store, but no response. Please help!

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4 months ago
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JudiBGoodFirst activity
asked in SyncUP and IoT

how do i block directory assistance on one phone

My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone

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5 months ago
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MrsPiniliRookie
asked in SyncUP and IoT

T-Mobile® SyncUP KIDS™ Watch (Sprint)

Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.

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5 months ago
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BeccabooFirst activity
asked in SyncUP and IoT

sync up drive

So I just got the sync up drive and the fuel was telling me what I had and it was accurate but then I of course had to get gas and when I did the fuel didn’t change what so ever it says it’s almost empty when my car shows it’s full what can I do to fix that

0
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5 months ago
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N323DLFirst activity
asked in SyncUP and IoT

SyncUp Watch Showing Offline

My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was “Offline.” I’ve restarted the watch multiple times but no luck. 

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5 months ago
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