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SyncUP and IoT

SyncUP and IoT

Wearables, asset tracking, and more!

136 Discussions
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136 Discussions

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JJ77First activity

asked in SyncUP and IoT

SyncUp kids and school mode

Hi, i set up school mode for both of my kids watches months ago. The school mode has always worked. But their schedule has changed so I need to alter the school mode. But what I've scheduled no longer shows up on the school mode tab on the app. My kids watches are still going on school mode as I've originally scheduled it. How can I delete or alter the school mode when nothing is showing up on the school mode tab? I've attached a screen shot. Thank you!!

5 days ago

throwsknivesFirst activity

asked in SyncUP and IoT

Sync Up Tracker won't charge anymore

I’ve been using my Sync Up Tracker for about a year and now it doesn’t change anymore. The cable hasn’t been subjected to any damage. It just doesn’t charge the Tracker now. Unfortunately, it takes some kind of bizarre electrical connection so I can’t just use a normal micro USB or USB C type cord. And of course it spontaneously goes offline all the time without warning but I don’t think I’m going to get any help on that - I see people complaining about that all the time and the company just ignores them. I’d just be happy now if it charged.

8 days ago

MlofferFirst activity

asked in SyncUP and IoT

Apass10First activity

asked in SyncUP and IoT

sync up watch not working - screen is half green??!?

This is what our sync up Kids Watch screen currently looks like. It is less than a year old. Who do I contact and what are we do?

6 days ago

steveinetFirst activity

asked in SyncUP and IoT

Will Nexx Smart Alarm work with T-Mobile Home Internet?

I'm using an Envisalink to manage and monitor my home alarm system on my mobile phone. I’m considering switching to the Nexx Smart Alarm. T-Mobile Home Internet has begun blocking ports so the Envisalink does not work. Will the Nexx Smart Alarm work with T-Mobile Home Internet? Nexx uses ports 443 and HTTP ports 80 / 8080.Also, for future reference, is there anyway to know, in advance, what works and does not work with T-Mobile Home Internet?

27 days ago

jshowFirst activity

posted in SyncUP and IoT

syncup original crack warranty

our 9 year old son dropped the original sync watch yesterday and the screen cracked. The watch will not turn on. tmobile store said they wouldn’t replace it or contribute money to replacing it. TMobile, listen, these are kids wearing an expensive device. This product was made by TMobile. I’m sure this gadget is cheap to produce especially if tmobile is the manufacturer.. Why do you not have more affordable insurance or warranty coverage for a kids device? I’m sure we could easily send this device in and you could easily repair with a low cost. The store said insurance would be $12 a month on this kids watch if we bought it new. After a year, that’s $144 spent for a cheap plastic watch. do you want to keep a faithful tmobile customer or not? You need better coverage for a KID device where KIDS make stupid decisions and the product is made by the carrier. this is insane.

1 month ago

WinslowfFirst activity

asked in SyncUP and IoT

Syncup Kidds phone app stuck at login screen

Just bought a Syncup Kids watch and I could not get the App on my Galaxy S22 Ultra to login to complete the pairing of the watch. Repro Steps:Start the watch and it will ask you to install the Syncup Kidds app on your phone and follow the instructions on the app Installed the app and run App will ask you to login to T-Mobile account Login with my email/phone number and password After about 1min, error message comes up- “Oh oh, something went wrong. Please try again. If persist, please contact customer care”After spending about 4hrs with 3 different customer reps, they escalated the issue but still no resolution. Has anyone here ran into this issue and got it resolved?

2 months ago

BranishecFirst activity

asked in SyncUP and IoT

SyncUp Tasks turn off/on?

I'm trying to use the new SyncUp T-mobile watch app and the task menu (and alarms) are not able to be turned off and on? I don't want to have to delete them and add them again, if there is a way to just toggle between active and inactive until I need to turn it on for my son. Anyone figure out if it's possible?

2 months ago

McaracappaFirst activity

posted in SyncUP and IoT

Synch-up airplane mode not helpful!!

I use this watch to be able to track my son’s location when he’s outside playing, on school field trips, etc. Airplane mode was just enabled on his watch. THIS IS NOT A HELPFUL TRACKING DEVICE IF I CANNOT DISABLE AIRPLANE MODE FROM MY APP. God forbid something bad happened and a person took his watch and put it on airplane mode, I can no longer contact him, or him contact me, or even track his location. I feel that Airplane Mode should be something that is a.) controlled by the app, or b.) removed from the watch completely. The sole purpose of this thing for me is tracking. Suggestions???

11 days ago

lilmommy1925First activity

asked in SyncUP and IoT

Alcatel Linkzone 2

I have had this unit for several month. Being that it is a “Mobile” Internet device, it has spent much time in my purse in case of emergency. I recently purchased some home security devices and figured this would be the best use for this device and we have already maxed out the 10 device limit on the main router. Now let me explain:#1 problem - the BS mobile.hotspot link or the 192.168.0.1 IP.. Neither work to open the admin page for my device.Yes, I have checked my security settings, and allowed special permissions just for this device.I have done a hard reset.The device is fully charged.All lights that can turn blue are turning blue.I can even get my phone to occasionally connect to the 2.4GHz SSID.That being said; Devices connected or not, it turns off usually within a minute or 2.It barely stayed on long enough to connect and get my camera set up before it turned back off.I want to also make it clear that I have attempted to utilize this device at several different locations with t

3 months ago

ldrake89First activity

asked in SyncUP and IoT

hotspot

im trying to get into my hotspot account to check the messages but i do not know what to do. Please help

4 months ago

B.LovelandFirst activity

asked in SyncUP and IoT

SyncUP Pets - Update available but not installing.

Ok so recently I got my hands on a SyncUp Pets device and got it added to our account. The app is telling me that there is firmware update available for the device, and there is a more info button but when you click on it, it is blank.I have successfully connected it multiple times to WIFI and have triple clicked the button to manually start the update, but it will not update. I have given it more than enough time (Days) and still nothing.I figured, well maybe my internet provider is filtering out the connection, so I setup a second DDRT based wireless access point and configured it and the modem so it would be a DMZ connection (in other words a straight connection to the internet with no chance of ANYTHING blocking it).I can now see and monitor the device on Active Clients and it shows a varying number of connections that it is trying (up to 10 at a time) but no specifics as to what or where its connecting. I have let it stayed connected, but still it will not complete an update..Has

4 months ago

Amdavis84First activity

asked in SyncUP and IoT

sync up kids watch says device is corrupt

I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says "The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds." But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same?

4 months ago

Jjenika1First activity

asked in SyncUP and IoT

How do I get the sync up up tracker app to load

I had a sync up tracker that I loved so I decided to get another one, I had to call Tech Support because the new one wouldn't connect. The text support guy fixed it in a matter of just a minute or 2 but them my original tracker stopped tracking. I called Tech Support again and the lady there had no idea what she was doing she managed to get both of the trackers not working. I called support a 3rd time amd she got it almost fixed but then she had me uninstall the app and reinstall it and now all the app says is, "something seems to be wrong please try again later" I have 0 for 2 working trackers now and an app that will not load right.

4 months ago

magenta1457101First activity

asked in SyncUP and IoT

Sync Up kids watch not charging at 4 month mark

Just really annoyed that my kids Sync Up watch is not charging for the last two days. It is on the cradle, being hooked to a charger for the last two days and the watch still says low charge and wont budge from that message. What can I do at this point? I have tried two different cable and charger.

4 months ago

etperez22First activity

asked in SyncUP and IoT

Car Images

Hello All, I have been using the SyncUp Drive for several years on for my vehicles that my kids are using.. I recently noticed that the picture of the vehicle went back to the default “blank” picture. I think the Vehicle database is is wrong some how. I know get this message when selecting my car. Other cars that I searched giving me the same error. Ford F150 2007, Ford Explorer, Ford Explorer Sport Trac.

4 months ago

rdefulioFirst activity

asked in SyncUP and IoT

Audible alerts I cannot turn off

I am having an ongoing problem with audible alerts that I cannot disable via the application or via the android application preferences. Here are the details.The alert is "Passenger seatbelt unbuckled" alert. See belowHowever in the application there is no option for this alert. If I click on the alert on my phone, turn it off, disable the alert, and turn off the audible notification, it still comes back again and again and again. It seems there is NO WAY to turn off this completely pointless alert without blocking ALL alerts for the entire app. This totally defeats the purpose of the app. I want notifications about real issues, like battery, tires, engine codes, etc. Instead I get nothing but constant alerts about passenger seatbelt!. I’ve installed the latest app update and nothing changes. I also sent several emails to sud-feedback@t-mobile.com which is listed in the app store, but no response. Please help!

4 months ago

BeccabooFirst activity

asked in SyncUP and IoT

sync up drive

So I just got the sync up drive and the fuel was telling me what I had and it was accurate but then I of course had to get gas and when I did the fuel didn’t change what so ever it says it’s almost empty when my car shows it’s full what can I do to fix that

5 months ago

EdimosFirst activity

asked in SyncUP and IoT

How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it.

4 months ago

MrsPiniliRookie

asked in SyncUP and IoT

T-Mobile® SyncUP KIDS™ Watch (Sprint)

Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.

5 months ago

NJ_CalFirst activity

asked in SyncUP and IoT

Is there a limit to how many contacts for the SyncUP KIDS Watch?

Is there a limit to how many contacts can be setup for the SyncUP KIDS Watch?

5 months ago

skesanaFirst activity

asked in SyncUP and IoT

BMW text notifications

i have tmobile cell phone (Iphone) and as well magenta drive in my BMW..... text messages are not showing up on my car screen....used to have it till last week when i had AT&T...no changes done to my cell phone…...

5 months ago

reneex13First activity

asked in SyncUP and IoT

Kids Sync Up watch not powering on

My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use. :(*FYI we’ve done the who

6 months ago

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