SyncUP and IoT
Wearables, asset tracking, and more!
- 156 Discussions
- 766 Replies
I was trying to set up tmobile tuesday with the phone number my hotspot is using. I see there is 2FA authentication where it texts a code to that same phone number but I’m not in possession of my hotspot as it’s being used to monitor security cameras remotely. The customer service at tmobile told me I can go over there and connect to the hotspot with my phone and should be able to see a “messages” area in mobile.hotspot.com and it will allow me to retrieve the sms text I was sent. Is there an easier way to do this? I see on the tmobile app there is a usage history area where it tells me the data I’ve used and there is a messages area but its blank.
Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?
Hello everyone, I have been having a lot of trouble with my SyncUp Drive device lately. It keep giving push notifications about my vehicle being towed, but in reality, my car is safe and sound in my drive way. Now it would not be a problem if it doesn’t doing it over and over again in the middle of the night. Have anyone been having the same problem and were you able to solve it? If so, please show me what you have done to stop it because I really like my SyncUp Drive and I would hate to let it go because of this issue. Thanks in advance everyone for your help!
can the external IP address of the remotely located cellular modem be lfound within my T-mobile account or found in some other manner? Since the modem is remote the My IP address here at home is not useful.
I recently moved the SyncUP DRIVE from my old car to a new car, Hyundai Ioniq 5. It works otherwise, but I’m constantly getting Tow Detected, Your Hyundai Ioniq 5 is being towed! alerts. These are extremely annoying due to the sound alert the app makes, these are quite random, can happen from a couple of times a minutes to every few minutes.Any thoughts, what could trigger this alert and is there something I can do to stop them? If I can’t resolve this, I won’t be able to keep using the SyncUP DRIVE with this car, the alerts are too annoying.
Other admin consoles display specifics about devices attached to the wifi like ip address, device type (if avaialble) and status. When you click on the attached device icon on the T Mobile admin page, you get nothing. the mobile version of the admin app does display ip address of attached devices but that is it. Leaves you having to use the ‘Columbus’ approach to find which device is assigned with the ip address.
Hi, accept a Home Internet kit on trial at a store. There they told me that I could try it and if it was not required I could return it to any store. I have tried to return it and they tell me that I must send it by mail. I'm calling the contact phone and they don't answer me. I need to know how I can return that internet equipment because it does not meet my expectations. Than
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda
Hello I just got a T-mobile data card for some IoT project.I want to use this on a D-Link modem/router that has a SIM card slot that is 4G LTE compatible (DWP-902) but what i need is the APN settings for the Data Card that was provided. Anyone can help with that?
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