SyncUP and IoT
Wearables, asset tracking, and more!
- 127 Discussions
- 702 Replies
Hi, I looked over the internet to see if there was something i was missing. I just upgraded to the v2 as the original cellspot stopped working 6 months ago ( just green power light nothing else) The new one started with green flashing power and amber flashing internet. I had originally setup through my archer ax21 router but after two days switched to plugging directly into the modem. (a tplink tc-7620) and plugging the router into the lan port. Now i have green flashing power and solid amber internet led.I called customer support and that was fruitless. After 20 minutes of telling the person on the phone that she doesnt have a script for my question she checked with her colleagues and told me that xfinity comcast doesn't block customers ports. ( Not entirely true as there are about a dozen ports they do block that started way back with the sasser worm iirc). I have tried various port scanners and the results are mixed but it seems to say that the ports are open but filtered? No expla
I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected". Essentially not able to get an external IP address.So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked. And them I swapped back, and this router (Netgear M1) wasn't working again. That's when I knew Tmo blocked this router for fast.tmobile.com APN.So I had to use the static IP sim in this Netgear M1 Router.Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network c
I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.
Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends".
I was trying to set up tmobile tuesday with the phone number my hotspot is using. I see there is 2FA authentication where it texts a code to that same phone number but I’m not in possession of my hotspot as it’s being used to monitor security cameras remotely. The customer service at tmobile told me I can go over there and connect to the hotspot with my phone and should be able to see a “messages” area in mobile.hotspot.com and it will allow me to retrieve the sms text I was sent. Is there an easier way to do this? I see on the tmobile app there is a usage history area where it tells me the data I’ve used and there is a messages area but its blank.
Hello everyone, I have been having a lot of trouble with my SyncUp Drive device lately. It keep giving push notifications about my vehicle being towed, but in reality, my car is safe and sound in my drive way. Now it would not be a problem if it doesn’t doing it over and over again in the middle of the night. Have anyone been having the same problem and were you able to solve it? If so, please show me what you have done to stop it because I really like my SyncUp Drive and I would hate to let it go because of this issue. Thanks in advance everyone for your help!
can the external IP address of the remotely located cellular modem be lfound within my T-mobile account or found in some other manner? Since the modem is remote the My IP address here at home is not useful.
I recently moved the SyncUP DRIVE from my old car to a new car, Hyundai Ioniq 5. It works otherwise, but I’m constantly getting Tow Detected, Your Hyundai Ioniq 5 is being towed! alerts. These are extremely annoying due to the sound alert the app makes, these are quite random, can happen from a couple of times a minutes to every few minutes.Any thoughts, what could trigger this alert and is there something I can do to stop them? If I can’t resolve this, I won’t be able to keep using the SyncUP DRIVE with this car, the alerts are too annoying.
Other admin consoles display specifics about devices attached to the wifi like ip address, device type (if avaialble) and status. When you click on the attached device icon on the T Mobile admin page, you get nothing. the mobile version of the admin app does display ip address of attached devices but that is it. Leaves you having to use the ‘Columbus’ approach to find which device is assigned with the ip address.
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