SyncUP and IoT

Wearables, asset tracking, and more!

  • 139 Discussions
  • 718 Replies

139 Discussions

magentapink
magentapinkFirst activity
asked in SyncUP and IoT

1.1.1.1 DNS Service

I like using the Cloudflare's new public DNS resolver 1.1.1.1​ because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 1.1.1.1 && 1.0.0.1 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!

8
T
5 months ago
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Brown77First activity
asked in SyncUP and IoT

tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

4
M
5 months ago
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NJ_CalFirst activity
asked in SyncUP and IoT

Is there a limit to how many contacts for the SyncUP KIDS Watch?

Is there a limit to how many contacts can be setup for the SyncUP KIDS Watch?

0
N
5 months ago
S
skesanaFirst activity
asked in SyncUP and IoT

BMW text notifications

i have tmobile cell phone (Iphone) and as well magenta drive in my BMW..... text messages are not showing up on my car screen....used to have it till last week when i had AT&T...no changes done to my cell phone…...

0
S
6 months ago
R
reneex13First activity
asked in SyncUP and IoT

Kids Sync Up watch not powering on

My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use.  :(*FYI we’ve done the who

0
R
6 months ago
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WcbarnettFirst activity
asked in SyncUP and IoT

Stuck in safe mode

4 SyncUp watch since December. This one is stuck in safemode and it says press volume button to select the mode to start normally... well I hate to tell you,  there is no volume button. These things were a great idea, but they are terribly flawed. 

0
W
6 months ago
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TysonFirst activity
asked in SyncUP and IoT

Sync Up Kids Watch not charging after April update unless rebooted

Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?

2
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6 months ago
M
megtimjudeFirst activity
asked in SyncUP and IoT

Attaching a sync-up tracker to a dog collar

i bought a sync-up tracker to be used to track my dog or other things. Problem is there is no way to attach it to my dogs collar. The lanyard that came with it is useless . Any ideas?/

5
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Pillar
6 months ago
M
MarvinbabyFirst activity
asked in SyncUP and IoT

keep syncup watch charging?

Is it okay to keep the SyncUP watch charging? I’d like to make sure it’s 100% so I have it charged every night. Or do I have to wait for it to die before charging?

0
M
6 months ago
M
makindavlynFirst activity
asked in SyncUP and IoT

SyncUP Drive not reading diagnostic codes

I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?

2
M
6 months ago
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Kat058First activity
asked in SyncUP and IoT

SyncUp Battery Life?

I bought the SyncUp tracker to use in my daughter’s backpack for school. How long should the battery last before having to charge it? Per the Website the battery is supposed to last up to 7 days but this one the battery is drained half way by the time she gets home from school and so I have to charge it everyday. Is this normal or does it need to be replaced?

0
K
6 months ago
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Ebreezy83First activity
asked in SyncUP and IoT

Syncup app not working

SyncUP app not working today. Anyone else having any issues? I keep getting a message saying unable to  connect to SyncUP services. 

3
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6 months ago
M
Mrs.AlvarezFirst activity
asked in SyncUP and IoT

Mobile Hotspot connection

How do I recover or change my cellphone hotspot password?

0
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6 months ago
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PBARickFirst activity
asked in SyncUP and IoT

Mobile hotspots

I'm in need of a mobile hotspot that has unlimited data and highest speeds Full Time!  My fianceé is work from home and is being allowed to go mobile and  travel with my in RV across the US three or four months per year, as long as she has dependable fast internet. We plan to stay in places that have WiFi available such ad RV Parks and businesses that I must frequent for my travels. A Hotspot and wireless data plan will be a must for those facilities that are not fast enough or very weak. We also are looking at WiFi Extenders or boosters as a way to use existing available WiFi. We are currently Android T Mobile users and plan to stay that way. What's our best bet for products and plans?  Thanks in advance. 

2
O
6 months ago
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sostevensFirst activity
asked in SyncUP and IoT

SyncUp Kids Watch set up

I just received the SyncUP kids watch and attempted to pair it with my phone.  The watch has recognized the pairing but my phone has not.  This means I cannot set the watch up.  My phone is still asking to pair the watch.  How can I get beyond this or reboot so that I have a successful pairing?

1
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Community Manager
6 months ago
M
MiChMa-4First activity
asked in SyncUP and IoT

SyncUP Drive

So here’s my full on rant/review of this 7000T1 device. I’ll be sure to keep it short and too the point. After going back and forth for my months about T-Mobiles SyncUP and Drive device. I finally decided to just go ahead and order it - I was initially interested in getting the device because of the ability to have In-Car wifi and all of the functions it could offer. So I clicked on the Vehicle Compatibility Link and entered the details for my 2014 Maserati Quattroporte GTS and even though ALL the functions of the 7000T1 weren’t available for my car enough of them were for me to proceed with placing my order. My device arrived yesterday 7/23/22 and I followed all the prompts to activate the device in addition to going on a 20 minute drive so it could read and sync with my car. I will say that I was very disappointed in the performance and abilities of the device to say the least during that timeframe and here’s why. There is several minutes lag in time before it updates my cars physica

0
M
7 months ago
L
LuchakFirst activity
asked in SyncUP and IoT

SyncUp Drive - seatbelt notifications

I keep getting notifications about passenger and driver seatbelts even though I have that notification setting turned off in the app.

0
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7 months ago
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Rikki BertoniFirst activity
asked in SyncUP and IoT

is it possible to turn on a sync up watch from the app?

My kiddo shut off her phone and I was hoping there was a way to force it on thru the app. Any help would be greatly appreciated 

3
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7 months ago
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aoifegrahamFirst activity
asked in SyncUP and IoT

how to get a refund on a refill

I got a text today saying my account had been suspended because I need to pay next month. It gave me an option to pay a refill, I payed $50 but nothing worked, I had to go to store and they charged me the full amount of the month, rendering the $50 I spent useless. I want a refund.

0
A
7 months ago
J
JosephwhittFirst activity
asked in SyncUP and IoT

linkzone II problem

I have 2 wifi internets in my house,  mofi router and mimo antenna,  and a linkzone2 hotspot,  My problem is that 2 programs that I use a casino online game and Amazon glow, glow is a program that allows me to play games with my grandson over the internet.Neither of these work on the linkzone2,they will not load,  they work fine on the  mofi.Linkzone hotspot works fine for all other things just not them 2 programs, which leads me to believe my hotspot is blocking these programs. Both wifis are T-mobile, which leads me to believe its not a network problem. These programs will not load on my wife's or my tablet or desktop, which leads me to believe its not my equipment. So how does the hotspot block these 2 programs,  I have spoken with Alcatel and the tech didn't know squat,probably a language barrier.  I see no log files in the linkzone hotspot to tell me why.So looking for someone to help me with this problem, any help would be appreciated. Joseph 

1
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7 months ago
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Chris21950First activity
asked in SyncUP and IoT

SyncUp Watch just says to reboot

This is our second watch and they both have the same error.  After charging until 100% charged the screen says, Device Not activated correctly.  Please call 1800-937-8997 for support.  Then you can click reboot.  We have clicked reboot and the app is loaded in our phones.  It does show no signal for internet connection.  What do you recommend I do?Thank you! 

0
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8 months ago
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joendiverFirst activity
asked in SyncUP and IoT

Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?

I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected".  Essentially not able to get an external IP address.So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked.  And them I swapped back, and this router (Netgear M1) wasn't working again.  That's when I knew Tmo blocked this router for fast.tmobile.com APN.So I had to use the static IP sim in this Netgear M1 Router.Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network c

21
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9 months ago
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melissamFirst activity
asked in SyncUP and IoT

Kids Synchup Watch won't charge

I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.

1
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Pillar
9 months ago
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Fi0naFirst activity
asked in SyncUP and IoT

Charge cord

Just got my phone today, the charge cord is the same plug at both ends. I know I’m technology challenged but shouldn’t one end be different than the other? The cord won’t plug into the cube, both ends are for the phone. Help

2
drnewcomb
Pillar
9 months ago
X
xo_teajayFirst activity
asked in SyncUP and IoT

SYNCUP DRIVE SD-7000T1

I cannot get the SYNCUP DRIVE SD-7000T1 to sync with my phone. I go to the Sync Up app, add a new car, I scan the device and it says to plug in and drive around for 15 minutes. It won’t move from that screen no matter how long I drive around. I have no idea what to do. 

0
X
9 months ago
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