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SyncUP and IoT

Wearables, asset tracking, and more!

  • 236 Discussions
  • 1,015 Replies
236 Discussions
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mussandlerRookie
asked in SyncUP and IoT
Anyone else with wrong notification names?

Anytime myself or one of the other 3 leave our home boundary or return within the boundary it always gives the wrong name in the notifications but will have the correct profile picture Been going on for a couple weeks now and do not know how to fix it if there is one or if Tmobile has to do something on there end  

0
M
3 months ago
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ScubaMike68Helper Level 1
asked in SyncUP and IoT
Honeywell T5

I have a Honeywell T5 thermostat RTH8800WF2022 that will not even recognize my wifi. Any suggestions? 

2
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3 months ago
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ZMacFirst activity
asked in SyncUP and IoT
SynchUp Watch not charging

My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

12
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3 months ago
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AdricHelper Level 1
asked in SyncUP and IoT
SU And Drive, data from old app?

I have an older SUD with a sim card,  works better with my older truck,  lets me monitor its battery…   Anyway,  got a Newer SUD 7000T1 and it would not set up in the app, said i needed a newer app.  so i have both the old one an the new one installed.  if i add my old one to the new app (boy it took me a while to find i could not use my old login, needed my t mobile. one) Will it transfer my old ligs and data or are they only on the old logs.   and will my older adapter even work with the new app?  should i just be ok with two apps?

1
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3 months ago
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MollyMoFirst activity
asked in SyncUP and IoT
Sync up watch not receiving or taking calls

My daughters watch has always worked, but now it won’t receive or call out.  Only text messaging.  Anyone else have this problem and know what to do?

0
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3 months ago
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Ilovefox25First activity
asked in SyncUP and IoT
sync up drive

Does sync up is compatible with 2023 ford mustang mach e if not how do I get compatible Device 

0
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3 months ago
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KoscheiRookie
asked in SyncUP and IoT
SyncUP DRIVE frustrating limitations

I am one of the many who had the SprintDRIVE and loved it.  Does T-Mobile have any plans for the SyncUP Drive to do the following the SprintDRIVE could?1.  Have the data in real time, and not this 2 to 3 minute delay we currently see?2. Support a 2019 GMC Yukon XL .3. Log onto a website through a computer and download your trips on a monthly basis for business purposes?Thanks,

3
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3 months ago
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Kat058First activity
asked in SyncUP and IoT
SyncUp Battery Life?

I bought the SyncUp tracker to use in my daughter’s backpack for school. How long should the battery last before having to charge it? Per the Website the battery is supposed to last up to 7 days but this one the battery is drained half way by the time she gets home from school and so I have to charge it everyday. Is this normal or does it need to be replaced?

3
D
3 months ago
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Joe WFirst activity
asked in SyncUP and IoT
sync up not connected

Had no issues using sync up. Then got error sync up not connected. Unplugged unit and plugged back in. Doesn’t seem to be connecting again.

0
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3 months ago
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sherrisharpFirst activity
asked in SyncUP and IoT
why is my hotspot so slow

I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.

21
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3 months ago
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BfskyleeFirst activity
asked in SyncUP and IoT
attaching a lanyard to the tracker?

How do I attach the lanyard to the synchup tracker?

3
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3 months ago
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GroundhogsterNovice
asked in SyncUP and IoT
Battery drain

I plugged the T-Mobile sync up in my 2017 Cadillac CT6 and left it there. On the next start several days later, a message popped up saying to check the charging system because of a low battery. I had changed the battery a few months before but I took it in to the dealer and they said there was no problem with the charging but the battery seemed bad. AAA said the battery was good. As a precaution I removed the sync up whenever I don’t need it. I’ve also used this same sync up in a 2021 Buick Enclave and a 2010 Suzuki Grand Vitara without a problem but I continue to remove it when parked overnight.Has anyone else had a car battery drain while using a sync up?

0
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3 months ago
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soultry1Rookie
asked in SyncUP and IoT
Syncup watch app all items core api failing error on opening page, then crashes

When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says: all items core api failing.  Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue. Can tmobile provide an update, especially considering this is a feature for children's safety monitoring?  I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this.

27
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3 months ago
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MommyLlorinFirst activity
asked in SyncUP and IoT
Api Error for Synchup app doesn't open on my Samsung

Why can't I open the Synchup App on my Samsung phone anymore? I un-installed and reinstalled. Nothing is working!

3
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3 months ago
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mslewislvFirst activity
asked in SyncUP and IoT
Can someone help with the API error on SyncUp for KidsApp

GM, I am following this issue with other users. I understand that the TMobile Life app allows tracking to continue. However, there are some things that I have lost control of. For instance, I can not add contact through the T Mobile Life app specifically for my child's phone. What need to be done? Does anyone have a work around for this function? (i.e. updating SOS contacts).

0
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3 months ago
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SpencfamilyNovice
asked in SyncUP and IoT
SyncUp app not working with watch

My app for my kids SyncUp watch stopped working after I added it to the account. I've reset the watch which briefly fixed the error but soon after it said the API was failing again. 

9
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3 months ago
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alybabaFirst activity
asked in SyncUP and IoT
Sync up drive not reporting trips

I recently installed a sync up drive in my car, and am having the following issues:1. It stopped reporting trip data shortly after the first couple days.2. I get frequent disturbance notifications especially when I'm driving the car.3. The GPS location for where the car is parked is frequently off by several blocks. It seems to report a traffic light, or intersection stop some distance away from where the car is actually parked.4. Hotspot seems to be working ok.Contacted tech support which reset the device remotely. Worked for a day or so, and then the above issues reappeared. The only way I can get it to work properly is to unplug, and replug the device after several minutes before I start the car. It then works for a few hours, and then the issues reappear.Is this a buggy device? What's the fix?Thank you!

3
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3 months ago
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DianeoFirst activity
asked in SyncUP and IoT
error

Won't connect to watch, all items core api failing

0
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3 months ago
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SashlyFirst activity
asked in SyncUP and IoT
kidsynup watch app

Kidsynup app keeps saying all api failing is there anyway to fix this?

0
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3 months ago
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Ebreezy83First activity
asked in SyncUP and IoT
Syncup app not working

SyncUP app not working today. Anyone else having any issues? I keep getting a message saying unable to  connect to SyncUP services. 

7
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3 months ago
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Acash315First activity
asked in SyncUP and IoT
syncup app not working

When I try to open my syncup kids app, it keeps saying all items core api failing. What can I do? My phone is completely updated. I've uninstalled and reinstalled the app multiple times. 

1
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3 months ago
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Motherof3DragonsFirst activity
asked in SyncUP and IoT
SyncUp Kids Watch SIM

Where and how do I inert the SIM card into the SyncUp Kids watch?? There’s no “tray” I can find that the SIM card can go into

1
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3 months ago
A
Acash315First activity
posted in SyncUP and IoT
syncup app not working

Syncup app isn't working. Still says all items core api failing. I have rebooted, uninstalled, reinstalled, force stopped, cleared data and cache, and updated phone. Nothing is working. 

1
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3 months ago
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GogofletchFirst activity
asked in SyncUP and IoT
SyncUp Kids stuck at loading screen

I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda

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3 months ago
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terezafreireFirst activity
asked in SyncUP and IoT
Does SyncUP Tracker work in Europe?

If I want to put these trackers on luggage and backpacks when in Europe, will they work?  Will I incur additional charges?I already have an international plan with TMobile.Thanks.

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3 months ago
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