SyncUP and IoT

Wearables, asset tracking, and more!

  • 182 Discussions
  • 784 Replies

182 Discussions

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JessieDAccountFirst activity
asked in SyncUP and IoT

2 Phones w Physical Sim Cards? ESim

Lost IPhone 11 but found it after I did a trade in for Motorola 2022 so now there are 2 physical SIM cards but one is fully activated for Motorola and one semi working for my IPhone but both have the same number? I would like to have iPhone set up for esim and erase/reuse the iPhone original physical SIM card and don't touch/keep my number and physical SIM card the same for my Motorola?  note: iPhone no longer can text normally or set up wifi-calling and fully paid off but I wanted a safer 2nd new phone number unrelated/incomnected to my Motorola and current phone number 

1
gramps28
Pillar
3 months ago
J
Jessiquita11Rookie
asked in SyncUP and IoT

school mode not responding

I just started 2 watches yesterday.. and I cannot put them into school mode. I set up an automatic schedule and it’s not activated. I also manual tried to turn it on and it says “connecting to watch.. still connecting.. not responding.” I need these modes working so I can have them use them when school starts next week!

9
J
3 months ago
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TherapistPollackFirst activity
asked in SyncUP and IoT

Kids SyncUp watch microphone not working

My son’s watch microphone seems to be out? He can hear us but we can’t hear him. Any recommendations?

2
M
3 months ago
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Birb3000First activity
posted in SyncUP and IoT

Sync Up Kids Watch Offline AGAIN

For the second or third time this week, it goes offline. Anyone else??

9
M
3 months ago
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EdimosFirst activity
asked in SyncUP and IoT

How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it. 

3
M
3 months ago
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reneex13First activity
asked in SyncUP and IoT

Kids Sync Up watch not powering on

My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use.  :(*FYI we’ve done the who

1
O
3 months ago
S
shelly56First activity
asked in SyncUP and IoT

SyncUp Drive

My SyncUP Drive will alert me that it’s starting a trip, when i’m not even near my car. Is anyone having the same problems??

1
J
3 months ago
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Lawnman53Rookie
asked in SyncUP and IoT

cases for tracker device

We purchased the three tracker program with T-Mobile and there are no cases it appears anywhere we've been online we've gone through T-Mobile we need a case so it won't get wet if we put it on a vehicle I mean or a bicycle or anything outdoors if there are no cases that's incredibly ridiculous

1
gramps28
Pillar
4 months ago
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N323DLFirst activity
asked in SyncUP and IoT

SyncUp Watch Showing Offline

My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was “Offline.” I’ve restarted the watch multiple times but no luck. 

21
N
4 months ago
B
Binki7399First activity
asked in SyncUP and IoT

SyncUp watch vibrates on charger but won't charge

When we put the watch on the charger, it continously vibrates but won't charge. Tried changing wire and plug.

2
B
4 months ago
A
Andrey MenshikovFirst activity
asked in SyncUP and IoT

SMS from short number?

How can children receive text messages from short numbers (such as Nintendo or Google Play verification codes) on SyncUP KIDS Watch if the contacts book does not allow phone numbers other than 10 digits?

0
A
4 months ago
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loco_herreroFirst activity
asked in SyncUP and IoT

Timex FamilyConnect having problems charging

Hello community, I would like to know if other people is having the same problem. My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature. My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?BRJaime

7
J
4 months ago
M
mskalmusFirst activity
asked in SyncUP and IoT

SyncUp Device Unable to Use Existing Email Address

I have had three SyncUp devices since before T-Mobile merged with Sprint.  Sprint licensed the technology from Mojio, which is when we started using the OBD devices.  One of our three vehicles is a 2017 Prius, and the original OBD device quit working.  When exchanging it at our local T-Mobile store, the latest generation device required us to install the latest phone application as well; however, when entering our email address to register the device, an alert stated “This email address has been blocked.” Calling technical support, I was advised to use a second email address to set up the new device, so I used my work email address.  When I went to review the trip data from the application, it required me to log in with my (no longer valid) email address.  Contacting technical support (again), they advised uninstalling and reinstalling the application.  After doing so, when scanning the OBD barcode, and alert states this IMEI is already in use.  I have at least two tickets from technic

0
M
4 months ago
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GARYLGFirst activity
asked in SyncUP and IoT

Sync Up Kids Watch app on new phone

Sync up kids app worked fine on old phone with no issues.Got the s23 ultra today and when trying to log into app it doesn't give me the option. It only tells me to create a new account. Going through different options it doesn't let me get to what I had on the old phone.How do I fix this?

0
G
4 months ago
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SaraB123First activity
asked in SyncUP and IoT

SyncUp Kids Watch not sending Audio

Child's new SyncUp watch is not sending Audio messages. It records just fine, sends, but then says "Not Delivered." She is sending audio messages to Android phones NOT iPhones.  Calls and text messages work fine.  Any ideas?

0
S
4 months ago
T
ToroLocoFirst activity
asked in SyncUP and IoT

International use of SyncUP Tracker

Does it work in Europe?

0
T
4 months ago
E
Ebreezy83First activity
asked in SyncUP and IoT

Syncup app not working

SyncUP app not working today. Anyone else having any issues? I keep getting a message saying unable to  connect to SyncUP services. 

6
J
5 months ago
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Bird4343First activity
asked in SyncUP and IoT

kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… 

14
Z
5 months ago
M
myshellj1First activity
asked in SyncUP and IoT

disabled camera on SyncUp smart watch

I disabled the camera on my sons SyncUp smart watch and can’t for the life of me figure out how to enable it again.  In the app the camera can be used but on the watch screen it’s disabled and the message when trying to use the camera is the “you can use the camera when your family turns it on”.  Can’t find any information on how to fix this…..

1
D
5 months ago
M
MissjuleeFirst activity
posted in SyncUP and IoT

sync kids call history

Not sure what’s going on, but sync kids call log is not reflecting accurate outgoing calls.  Why is that?  

0
M
5 months ago
M
magenta1440208First activity
asked in SyncUP and IoT

SyncUP worked and then went offline

This has been real nice in tracking business and pleasure mileage until it went offline .  I got it back online  when I realized this had happened but found it is offline again.  Why is it going offline?  Is this something that is going to happen from  now on? 

10
F
5 months ago
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SyncSuxFirst activity
posted in SyncUP and IoT

SyncUp Drive

We were forced to SyncUp from the far superior SprintDrive device like many others.  The TMobile device continually freezes logging 15 minute trips as 11hours and shows “offline” while car is driving.We use this device for tracking due to our Son’s medical condition.  It’s constant failures and unreliability represents a danger to us.

0
S
5 months ago
O
onecurlyfryFirst activity
asked in SyncUP and IoT

Phone number linked to Kids T-Mobile Sync Up Watch

My daughter has a T-Mobile Sync Up Watch. There is a phone number associated with it.  She is wearing it to summer camp. She is able to text and call me from her watch. She texts me, and I can text her back. She can call me, and I can call her.  But occasionally I am getting messages from someone else (NOT my daughter), but it looks like she’s sending it because it shows up under her name. I verified that it’s NOT her sending those messages. There were a few different messages telling me that I’m texting the wrong person. But it’s showing up in the chat with my daughter. When I call that phone number, my daughter answers. Has anyone had this happen?!  I have no idea what to do!

0
O
5 months ago
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pink421First activity
asked in SyncUP and IoT

I can't make calls and my galaxy watch

My watch has a separate line to operate on it's own but so far, I can't make or receive call or text messages without it being connected via bluetooth to my phone.  I have the Samsung Galaxy watch and Samsung s10 phone. 

6
K
5 months ago
W
WonjinPRookie
asked in SyncUP and IoT

Kids syncup won't turn on

Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?Thank you.

21
S
5 months ago
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