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SyncUP and IoT

Wearables, asset tracking, and more!

  • 236 Discussions
  • 1,005 Replies
236 Discussions
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Cajuns1First activity
asked in SyncUP and IoT
SyncUP offline

Why does my SyncUP continuously go offline? It’s annoying and I don’t see a credit on my account for times when it’s not in service. 

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1 year ago
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jshowFirst activity
posted in SyncUP and IoT
syncup original crack warranty

our 9 year old son dropped the original sync watch yesterday and the screen cracked. The watch will not turn on. tmobile store said they wouldn’t replace it or contribute money to replacing it. TMobile, listen, these are kids wearing an expensive device. This product was made by TMobile. I’m sure this gadget is cheap to produce especially if tmobile is the manufacturer.. Why do you not have more affordable insurance or warranty coverage for a kids device? I’m sure we could easily send this device in and you could easily repair with a low cost. The store said insurance would be $12 a month on this kids watch if we bought it new. After a year, that’s $144 spent for a cheap plastic watch. do you want to keep a faithful tmobile customer or not? You need better coverage for a KID device where KIDS make stupid decisions and the product is made by the carrier. this is insane.

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1 year ago
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NeuromancerFirst activity
asked in SyncUP and IoT
My cellspot not connecting

Hi, I looked over the internet to see if there was something i was missing. I just upgraded to the v2 as the original cellspot stopped working 6 months ago ( just green power light nothing else) The new one started with green flashing power and amber flashing internet. I had originally setup through my archer ax21 router but after two days switched to plugging directly into the modem. (a tplink tc-7620) and plugging the router into the lan port. Now i have green flashing power and solid amber internet led.I called customer support and that was fruitless. After 20 minutes of telling the person on the phone that she doesnt have a script for my question she checked with her colleagues and told me that xfinity comcast doesn't block customers ports. ( Not entirely true as there are about a dozen ports they do block that started way back with the sasser worm iirc).  I have tried various port scanners and the results are mixed but it seems to say that the ports are open but filtered? No expla

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1 year ago
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magenta4287944First activity
asked in SyncUP and IoT
Cell spot interfering with regular wi-fi

I received my cell spot yesterday and plugged it in the way it says to and it seems to be working great. I now have full service where I had almost none before. However, trying to run any apps on my television today seems to be near impossible. They keep coming up with the fact that they are experiencing network issues or are extremely slow and continue to pause to buffer. That is not an issue I've ever had before, so I'm wondering if the cell spot could be interfering in some way with my internet service. If anyone has any feedback on this, I would appreciate it!

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1 year ago
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bocarepFirst activity
asked in SyncUP and IoT
Synchup Tracker

I got the Synchup Tracker few months ago, and it seemed to work fine at least most of the time. About a day ago, it went offline. No matter what I did, I could not  bring it  back to ONLINE. It was fully charged as it was always connected to the charger inside the car with green LED showing fully charged.  I tried turning it off and on, by pressing the button for 5 seconds. I tried many times and it did not come out of OFFLINE status. I thought maybe I could remove the device and add it back (as I did with Samsung’s tracker many times before). I tried to add it and when I scan the QR code, it says there is something wrong with the error code 6071, and asks me to contact the customer service.  I tried the enter the IMEI manually, and the same result.  Something happened and somewhat the tracker is disabled. I tried calling and there was 45 minutes wait. I went to chat box with T-Mobile, and the person did not know much about the service, and wanted to escalate to the “experts”. I have n

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gramps28
Pillar
1 year ago
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magenta2712237First activity
asked in SyncUP and IoT
Sync Drive critical battery

I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00. Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?

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1 year ago
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sakaleitaFirst activity
posted in SyncUP and IoT
Can I turn ON and/or OFF my hotspot remotely?

I need this hotspot to allow me to moniter my cabin 300 miles away. I get a good connection from the cell phone tower in view from my cabin. I would like to be able to turn it on when I need to access what ever I have connected to the Wi-Fi .And then turn it. off

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1 year ago
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UltimateBidFirst activity
asked in SyncUP and IoT
SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

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Pillar
1 year ago
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MrsPiniliRookie
asked in SyncUP and IoT
T-Mobile® SyncUP KIDS™ Watch (Sprint)

Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.

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1 year ago
magentapink
magentapinkFirst activity
asked in SyncUP and IoT
1.1.1.1 DNS Service

I like using the Cloudflare's new public DNS resolver 1.1.1.1​ because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 1.1.1.1 && 1.0.0.1 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!

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1 year ago
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Brown77First activity
asked in SyncUP and IoT
tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

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1 year ago
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TysonFirst activity
asked in SyncUP and IoT
Sync Up Kids Watch not charging after April update unless rebooted

Last week the watch downloaded and update with no notice before hand that it was going to two days after purchasing.That shouldn’t be allowed unless I approve it via the app for numerous reasons but anyway the bigger problem is, ever since it will not charge unless you power it off and then stick it on the charger. At that point it turns itself back on and starts charging. It’s very annoying at this point of only having had the watch a full 7 days now and having to do this for the last 4.Anyone else having this issue and resolve it? Do I need to default it? Anyone know how to roll back the update?

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1 year ago
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PBARickFirst activity
asked in SyncUP and IoT
Mobile hotspots

I'm in need of a mobile hotspot that has unlimited data and highest speeds Full Time!  My fianceé is work from home and is being allowed to go mobile and  travel with my in RV across the US three or four months per year, as long as she has dependable fast internet. We plan to stay in places that have WiFi available such ad RV Parks and businesses that I must frequent for my travels. A Hotspot and wireless data plan will be a must for those facilities that are not fast enough or very weak. We also are looking at WiFi Extenders or boosters as a way to use existing available WiFi. We are currently Android T Mobile users and plan to stay that way. What's our best bet for products and plans?  Thanks in advance. 

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2 years ago
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sostevensFirst activity
asked in SyncUP and IoT
SyncUp Kids Watch set up

I just received the SyncUP kids watch and attempted to pair it with my phone.  The watch has recognized the pairing but my phone has not.  This means I cannot set the watch up.  My phone is still asking to pair the watch.  How can I get beyond this or reboot so that I have a successful pairing?

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Community Manager
2 years ago
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Rikki BertoniFirst activity
asked in SyncUP and IoT
is it possible to turn on a sync up watch from the app?

My kiddo shut off her phone and I was hoping there was a way to force it on thru the app. Any help would be greatly appreciated 

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2 years ago
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JosephwhittFirst activity
asked in SyncUP and IoT
linkzone II problem

I have 2 wifi internets in my house,  mofi router and mimo antenna,  and a linkzone2 hotspot,  My problem is that 2 programs that I use a casino online game and Amazon glow, glow is a program that allows me to play games with my grandson over the internet.Neither of these work on the linkzone2,they will not load,  they work fine on the  mofi.Linkzone hotspot works fine for all other things just not them 2 programs, which leads me to believe my hotspot is blocking these programs. Both wifis are T-mobile, which leads me to believe its not a network problem. These programs will not load on my wife's or my tablet or desktop, which leads me to believe its not my equipment. So how does the hotspot block these 2 programs,  I have spoken with Alcatel and the tech didn't know squat,probably a language barrier.  I see no log files in the linkzone hotspot to tell me why.So looking for someone to help me with this problem, any help would be appreciated. Joseph 

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2 years ago
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joendiverFirst activity
asked in SyncUP and IoT
Netgear Nighthawk M1 (MR1100-100NAS) blocked by TMobile?

I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not working I mean the signal is fair to excellent, but it says "mobile broadband disconnected".  Essentially not able to get an external IP address.So as part of troubleshooting, I swapped sim between this router and another and swapped APN config, and both worked.  And them I swapped back, and this router (Netgear M1) wasn't working again.  That's when I knew Tmo blocked this router for fast.tmobile.com APN.So I had to use the static IP sim in this Netgear M1 Router.Now, my static IP sim (b2b.static APN) won't work anymore either, and my subscription line support tells me that the sim is active and working.So my question is:. Did Tmo block Netgear Nighthawk M1 (MR1100-100NAS) from the network c

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2 years ago
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melissamFirst activity
asked in SyncUP and IoT
Kids Synchup Watch won't charge

I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.

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Pillar
2 years ago
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Fi0naFirst activity
asked in SyncUP and IoT
Charge cord

Just got my phone today, the charge cord is the same plug at both ends. I know I’m technology challenged but shouldn’t one end be different than the other? The cord won’t plug into the cube, both ends are for the phone. Help

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drnewcomb
Pillar
2 years ago
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BillNFirst activity
asked in SyncUP and IoT
Does the Cellspot need to stay plugged into router after setup?

Had a Booster which worked fine until it broke.  Now after 3 months TMobile said new boosters were not available.  The suggested the Cellspot. Does the Cellspot need to stay connected to router via Ethernet cable after setup?

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syaoran
Pillar
2 years ago
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spiffykyleFirst activity
asked in SyncUP and IoT
SyncUP kids watch won't accept incoming calls

Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends". 

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2 years ago
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jones.christopherFirst activity
asked in SyncUP and IoT
Kids SyncUp cradle replacement

I cannot find a Kids SyncUp cradle replacement after child stepped on and broke charging cradle.  Is there a replacement available for purchase?

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2 years ago
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MeltedartsFirst activity
posted in SyncUP and IoT
syncip kids, new watch not checking off tasks

I just got the sync up kids watch. It worked perfectly last night. This morning it will not allow my kid to check off any of the tasks.Defeats the whole purpose of setting up reminders if it doesn't work. 

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2 years ago
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magenta8524159First activity
asked in SyncUP and IoT
No hotspot - authentication failed - what next?

Greetings - Have an unlocked AT&T LG V-20 working great on T-Mobile networks, except it will not authenticate for hotspot or any type of tethering. Do I need a custom APN?Thanks.

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2 years ago
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CorndogFirst activity
posted in SyncUP and IoT
syncup

The screen times out too quickly. If my son is texting, it goes dark quickly. Is there a setting adjustment I can make?

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K
2 years ago
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