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SyncUP and IoT

Wearables, asset tracking, and more!

  • 236 Discussions
  • 1,005 Replies
236 Discussions
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Nrich9999Novice
asked in SyncUP and IoT
conneting to tv

Every time I turn on my TV I have to restart my internet box and put in my password in order for it to connect. Why won't it connect automatically? All other devices do.

0
N
2 months ago
M
mussandlerRookie
posted in SyncUP and IoT
Wrong names for boundary alerts in notifications

I have had no feedback from tmobile about this issue even after I reported it in the syncup app It's a bug that needs resolved I will leave my home boundary and when I get the notification it will have someone else's name other than myself that left the boundary  

0
M
2 months ago
M
mussandlerRookie
asked in SyncUP and IoT
Anyone else with wrong notification names?

Anytime myself or one of the other 3 leave our home boundary or return within the boundary it always gives the wrong name in the notifications but will have the correct profile picture Been going on for a couple weeks now and do not know how to fix it if there is one or if Tmobile has to do something on there end  

0
M
2 months ago
S
ScubaMike68Helper Level 1
asked in SyncUP and IoT
Honeywell T5

I have a Honeywell T5 thermostat RTH8800WF2022 that will not even recognize my wifi. Any suggestions? 

2
S
2 months ago
M
MollyMoFirst activity
asked in SyncUP and IoT
Sync up watch not receiving or taking calls

My daughters watch has always worked, but now it won’t receive or call out.  Only text messaging.  Anyone else have this problem and know what to do?

0
M
2 months ago
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Ilovefox25First activity
asked in SyncUP and IoT
sync up drive

Does sync up is compatible with 2023 ford mustang mach e if not how do I get compatible Device 

0
I
2 months ago
A
AdricHelper Level 1
asked in SyncUP and IoT
SU And Drive, data from old app?

I have an older SUD with a sim card,  works better with my older truck,  lets me monitor its battery…   Anyway,  got a Newer SUD 7000T1 and it would not set up in the app, said i needed a newer app.  so i have both the old one an the new one installed.  if i add my old one to the new app (boy it took me a while to find i could not use my old login, needed my t mobile. one) Will it transfer my old ligs and data or are they only on the old logs.   and will my older adapter even work with the new app?  should i just be ok with two apps?

1
A
2 months ago
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Joe WFirst activity
asked in SyncUP and IoT
sync up not connected

Had no issues using sync up. Then got error sync up not connected. Unplugged unit and plugged back in. Doesn’t seem to be connecting again.

0
J
3 months ago
G
GroundhogsterNovice
asked in SyncUP and IoT
Battery drain

I plugged the T-Mobile sync up in my 2017 Cadillac CT6 and left it there. On the next start several days later, a message popped up saying to check the charging system because of a low battery. I had changed the battery a few months before but I took it in to the dealer and they said there was no problem with the charging but the battery seemed bad. AAA said the battery was good. As a precaution I removed the sync up whenever I don’t need it. I’ve also used this same sync up in a 2021 Buick Enclave and a 2010 Suzuki Grand Vitara without a problem but I continue to remove it when parked overnight.Has anyone else had a car battery drain while using a sync up?

0
G
3 months ago
M
mslewislvFirst activity
asked in SyncUP and IoT
Can someone help with the API error on SyncUp for KidsApp

GM, I am following this issue with other users. I understand that the TMobile Life app allows tracking to continue. However, there are some things that I have lost control of. For instance, I can not add contact through the T Mobile Life app specifically for my child's phone. What need to be done? Does anyone have a work around for this function? (i.e. updating SOS contacts).

0
M
3 months ago
S
soultry1Rookie
asked in SyncUP and IoT
Syncup watch app all items core api failing error on opening page, then crashes

When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says: all items core api failing.  Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue. Can tmobile provide an update, especially considering this is a feature for children's safety monitoring?  I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this.

27
B
3 months ago
D
DianeoFirst activity
asked in SyncUP and IoT
error

Won't connect to watch, all items core api failing

0
D
3 months ago
S
SashlyFirst activity
asked in SyncUP and IoT
kidsynup watch app

Kidsynup app keeps saying all api failing is there anyway to fix this?

0
S
3 months ago
M
MommyLlorinFirst activity
asked in SyncUP and IoT
Api Error for Synchup app doesn't open on my Samsung

Why can't I open the Synchup App on my Samsung phone anymore? I un-installed and reinstalled. Nothing is working!

3
J
3 months ago
S
SpencfamilyNovice
asked in SyncUP and IoT
SyncUp app not working with watch

My app for my kids SyncUp watch stopped working after I added it to the account. I've reset the watch which briefly fixed the error but soon after it said the API was failing again. 

9
H
3 months ago
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terezafreireFirst activity
asked in SyncUP and IoT
Does SyncUP Tracker work in Europe?

If I want to put these trackers on luggage and backpacks when in Europe, will they work?  Will I incur additional charges?I already have an international plan with TMobile.Thanks.

0
T
3 months ago
M
Motherof3DragonsFirst activity
asked in SyncUP and IoT
SyncUp Kids Watch SIM

Where and how do I inert the SIM card into the SyncUp Kids watch?? There’s no “tray” I can find that the SIM card can go into

1
H
3 months ago
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Freeway776670First activity
asked in SyncUP and IoT
msgs

How can I see my other lines msgs

3
syaoran
Pillar
3 months ago
M
mawmieFirst activity
posted in SyncUP and IoT
Sync Up Video Chat

I don’t understand why it’s only guardians who can video chat? There should be an option for guardians to assign who kids may video chat with. I am a custodial parent, and my child would like to video with their dad. But in order to do that I’d need to give the other parent permission to see our location at all times. That is unsafe for some relationships, such as mine! Something to think about if Tmobile would like to be user-friendly and inclusive.  

0
M
3 months ago
F
fishtank1972First activity
asked in SyncUP and IoT
Syncup App cannot add guardian

Trying to add my kid’s mom to the syncup app as a guardian, and she continually gets the error:“Your invite is unavailable because your syncup kids admin updated or removed your contact number.  Update your number to match the one in your invite or ask your admin to send a new invite.”  When she does that, I do see the Resend Invite button disappear on my end, so I know it’s communicating at some point.After confirming 1,000 times that the numbers match, it never works, and kicks you back out to the Home Screen that she can’t really do anything else on.  I have tried sending the invite from the contact that I created, but also tried going from the Home Screen, where you create a group then select or create a contact (I've tried both) and send the invite from there.  Doing it that way prompts to make sure they are over 18, and when I say yes it just returns to the contact page and does nothing.  The only way out of that page is to click Cancel in the upper right corner.I’ve already been

4
J
2 months ago
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Dan SFirst activity
asked in SyncUP and IoT
SynchUp Login Difficulty - Unable to change default login ID

I bought a SynchUp for my daughter this morning and successfully paired it with my phone. Then I tried to configure the app on my wife’s phone. I started by logging into the app on her phone with my account and stopped mid-setup realizing that I should create a separate account for my wife.Now every time I try to log into the app on her phone it defaults to my log-in ID. I can select the “not me” option at the bottom and then use her credentials but it never allows me to change to her credentials as the default so that future app use is easier / faster. I have tried logging out using both her and my credentials, rebooting the phone, disabling cloud saves and uninstalling / reinstalling the app - my credentials remain default. Help! 

2
L
3 months ago
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MebisFirst activity
asked in SyncUP and IoT
Backup/download photos from SyncUp watch

Does anyone know how to backup or download pictures off of a T-Mobile SyncUP KIDS Watch? My son has taken a large number of pictures on his watch and I'm trying to see if there is any way to get them off in bulk.  

2
S
3 months ago
M
MeowtaSpeaker
asked in SyncUP and IoT
2nd SyncUp tracker does not send virtual boundary notifications.

I recently added an additional SyncUp Tracker to my account. The 2nd SyncUp Tracker will not provide any notifications when the device enters or exists a virtual boundary. All the notification settings are on and the virtual boundary parameters are set. The problem was not alleviated after deleting the SyncUp Tracker application and reinstalling. I returned the new SyncUp Tracker and ordered another but the replacement also fails to provide virtual boundary notifications. My first SyncUp Tracker works fine except for a rapidly depleting battery.

0
M
4 months ago
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true916blueFirst activity
asked in SyncUP and IoT
Syncup Drive app signed out and unable to login

The app all the sudden logged me out 2 hours ago after I was normally using it this morning. Every time I put in my correct credentials, It keeps telling me invalid credentials and I made sure everything was right. I tried resetting my password, but it keeps telling me it has difficulty to reach servers. App Cache and app data has been erased on my phone and deleting the app didn't work.What gives?

7
P
4 months ago
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TashaG28First activity
asked in SyncUP and IoT
SyncUp Password Reset

Hello,  Unable to reset my password. Getting error saying “we have encountered a server error.”

0
T
4 months ago
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