Community
Devices
SyncUP and IoT

SyncUP and IoT

Wearables, asset tracking, and more!

180 Discussions
780 Replies

When you subscribe we will email you when there is a new topic in this category

180 Discussions

Newest first

Recently active Most replies Most views

shelly56First activity

asked in SyncUP and IoT

dahobbs1980First activity

asked in SyncUP and IoT

Factory reset of SyncUp kids watch

Trying to add my second watch. First watch was no problem, went first to the pairing screen, all good. Second watch has loaded up without pairing to anything, and can’t figure out how to factory reset or pair it any other way.

4 months ago

magenta4LRookie

asked in SyncUP and IoT

Unable to create profile on Syncup kids app using iphone

I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says: “There was an error while updating your profile. Please try again.” I tried at least 10 times. Has anyone encountered this issue?

2 months ago

mskalmusFirst activity

asked in SyncUP and IoT

SyncUp Device Unable to Use Existing Email Address

I have had three SyncUp devices since before T-Mobile merged with Sprint. Sprint licensed the technology from Mojio, which is when we started using the OBD devices. One of our three vehicles is a 2017 Prius, and the original OBD device quit working. When exchanging it at our local T-Mobile store, the latest generation device required us to install the latest phone application as well; however, when entering our email address to register the device, an alert stated “This email address has been blocked.” Calling technical support, I was advised to use a second email address to set up the new device, so I used my work email address. When I went to review the trip data from the application, it required me to log in with my (no longer valid) email address. Contacting technical support (again), they advised uninstalling and reinstalling the application. After doing so, when scanning the OBD barcode, and alert states this IMEI is already in use. I have at least two tickets from technic

4 months ago

GARYLGFirst activity

asked in SyncUP and IoT

Sync Up Kids Watch app on new phone

Sync up kids app worked fine on old phone with no issues.Got the s23 ultra today and when trying to log into app it doesn't give me the option. It only tells me to create a new account. Going through different options it doesn't let me get to what I had on the old phone.How do I fix this?

4 months ago

Sms1725First activity

asked in SyncUP and IoT

syncup not turning on

We just switched from Verizon back in May. I got my son the sync up watch and we upgraded it to a nicer screen protector, despite him using it sparingly it now will not turn on. I got a new charger and that worked for a second and now it’s won’t turn on again. I asked T-Mobile if this was a common problem for the longevity of this watch to be three months- and they said that I have no insurance somehow. Has anyone been able to fix this issue? I still owe on the watch and I need a device to be able to reach him. I am sorely disappointed with this as my gizmo had no issues.

1 month ago

SaraB123First activity

asked in SyncUP and IoT

SyncUp Kids Watch not sending Audio

Child's new SyncUp watch is not sending Audio messages. It records just fine, sends, but then says "Not Delivered." She is sending audio messages to Android phones NOT iPhones. Calls and text messages work fine. Any ideas?

4 months ago

ToroLocoFirst activity

asked in SyncUP and IoT

International use of SyncUP Tracker

Does it work in Europe?

4 months ago

MissjuleeFirst activity

posted in SyncUP and IoT

sync kids call history

Not sure what’s going on, but sync kids call log is not reflecting accurate outgoing calls. Why is that?

4 months ago

myshellj1First activity

asked in SyncUP and IoT

disabled camera on SyncUp smart watch

I disabled the camera on my sons SyncUp smart watch and can’t for the life of me figure out how to enable it again. In the app the camera can be used but on the watch screen it’s disabled and the message when trying to use the camera is the “you can use the camera when your family turns it on”. Can’t find any information on how to fix this…..

4 months ago

Amachado2433First activity

asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

13 days ago

SyncSuxFirst activity

posted in SyncUP and IoT

SyncUp Drive

We were forced to SyncUp from the far superior SprintDrive device like many others. The TMobile device continually freezes logging 15 minute trips as 11hours and shows “offline” while car is driving.We use this device for tracking due to our Son’s medical condition. It’s constant failures and unreliability represents a danger to us.

5 months ago

onecurlyfryFirst activity

asked in SyncUP and IoT

Phone number linked to Kids T-Mobile Sync Up Watch

My daughter has a T-Mobile Sync Up Watch. There is a phone number associated with it. She is wearing it to summer camp. She is able to text and call me from her watch. She texts me, and I can text her back. She can call me, and I can call her. But occasionally I am getting messages from someone else (NOT my daughter), but it looks like she’s sending it because it shows up under her name. I verified that it’s NOT her sending those messages. There were a few different messages telling me that I’m texting the wrong person. But it’s showing up in the chat with my daughter. When I call that phone number, my daughter answers. Has anyone had this happen?! I have no idea what to do!

5 months ago

EC-1965First activity

asked in SyncUP and IoT

JeXtream RG2100

Just bought a JeXtream RG2100, I am trying to navigate to http://mobile.hotspot as indicated in the Quick Start Guide (QSG).I get a list of related mobile hotspots with TMO services listed 1st, all links take me to different tmobile.com services and ask for my tmo account login credentials, but once i logged in, i do not see any page/link specifically for mobile.hotspots.I assume this is different from the jextream.net/activate admin page. the screen on the QSG of the http://mobile.hotspot does not resemble that of the jextream admin page, which I already set up. What am i doing wrong? any ideas, suggestions on accessing the mysterious http://mobile.hotspot would be greatly appreciated.

5 months ago

Binki7399First activity

asked in SyncUP and IoT

SyncUp watch vibrates on charger but won't charge

When we put the watch on the charger, it continously vibrates but won't charge. Tried changing wire and plug.

4 months ago

Professor Plum

asked in SyncUP and IoT

Syncup app on charge nightly fail

T-Mobile Syncup APP delivers "failure to communicate to Tracker for four hours". This is only with phone left on, while on charger overnight.Did not have issue with phone turned off for overnight charge. Phone charging pad turns off at some point, has 97% in morning, shows multiple days "since last full charge". (the clue?)App needs to be on, to be montoring if Tracker leaves safety zone of a vehicle 24/7.I do not have phone on DND schedule. I do not have app manually up on screen. But I get notif in middle of every night. Why?Tracker stays fully charged by a timer cycle. Is never below 80%.

5 months ago

ZMacFirst activity

asked in SyncUP and IoT

SynchUp Watch not charging

My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

1 day ago

magenta7595769First activity

posted in SyncUP and IoT

sync up drive

What does a disturbance mean on the sync drive? It doesn’t tell me anything??

6 months ago

JT240ZHelper Level 1

asked in SyncUP and IoT

No internet on T-Mobile Hotspot

I recently purchased a T-Mobile 5G hotspot. The problem I’m having is, when I turn it on it boots fine but is VERY slow to connect to the internet. I get at least 3 or more bars (usually 4 or 5) of 5G service, but the checkmark next to the globe stays an X with no internet. If I power cycle the unit it will sometimes connect right away but not always. Is this normal?

6 months ago

SlowrolltoperfectionFirst activity

asked in SyncUP and IoT

Syncup Kids Watch issue

Bought a used syncup kids watch to replace a broken one. After getting the sim activated, can't pair with the app. Says it's registered with another user. Messaged the person I bought them from and he bought them from someone else and resold them. T-Mobile can't work around this problem apparently. Anyone have this issue and has been able to correct it?

1 month ago

JelybuFirst activity

asked in SyncUP and IoT

4G LTE CellSpot V2 A issues

Will the 4g lte cellspot v2a work without being connected to a router?

6 months ago

Debra BFirst activity

asked in SyncUP and IoT

sync up tracker

My tracker has been offline for several months How can I get it to start tracking again??

6 months ago

Page 2 / 8

23,075: Topics
90,015: Replies
1,276,993: Members

New badge winners

JMSlachhas earned the badge Curious George
tmbs23has earned the badge Curious George
Friquehas earned the badge Curious George
DonaldRayhas earned the badge Curious George
K5WAhas earned the badge Curious George

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.