SyncUP and IoT
Wearables, asset tracking, and more!
- 163 Discussions
- 792 Replies
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely.When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterda
Hello I just got a T-mobile data card for some IoT project.I want to use this on a D-Link modem/router that has a SIM card slot that is 4G LTE compatible (DWP-902) but what i need is the APN settings for the Data Card that was provided. Anyone can help with that?
I got the Synchup Tracker few months ago, and it seemed to work fine at least most of the time. About a day ago, it went offline. No matter what I did, I could not bring it back to ONLINE. It was fully charged as it was always connected to the charger inside the car with green LED showing fully charged. I tried turning it off and on, by pressing the button for 5 seconds. I tried many times and it did not come out of OFFLINE status. I thought maybe I could remove the device and add it back (as I did with Samsung’s tracker many times before). I tried to add it and when I scan the QR code, it says there is something wrong with the error code 6071, and asks me to contact the customer service. I tried the enter the IMEI manually, and the same result. Something happened and somewhat the tracker is disabled. I tried calling and there was 45 minutes wait. I went to chat box with T-Mobile, and the person did not know much about the service, and wanted to escalate to the “experts”. I have n
I purchased a SynchUp Kids watch for my child. It worked fine on the first day but seems to be having issues sending text messages after receiving an update on Jan 25. All other functions are fine (inbound texts, inbound/outbound calls, GPS, etc.). After contacting support, they confirmed that it is a known issue, and their technical team is working on it. They could not give an estimate on when it would be fixed. Anyone else having this issue and vague response from support? It has been about 3 days since I opened the case. I’m also a little disappointed that I will need to call back in for updates. I would think that the support team would at least reach out or be able to provide more information. I’ve only unfortunately been able to speak with level 1 support who does not have much information.
On the box, it says “Splash-friendly & water resistant” however, on the documentation inside it says, “This product including adaptor should not be left in the rain, exposure to water dropped and crushed or otherwise abused”. Grammatical errors aside, those two are contradictory. Can someone clarify how wet the watch can get? Thanks
My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.
Is geofencing really the only movement-based SyncUP alert that is available?Virtually every other tracking device out there can alert in response to motion after some period of immobility. This is of obvious value when someone else moves your stuff.I believe the device itself detects motion via accelerometer -- I think I read somewhere that it goes into a low-power mode if it doesn’t move for ten minutes. We have these hidden and hard-wired in our vehicles, but it sure would be annoying to have a vehicle stolen with a handy tracker onboard -- that wasn’t bright enough to alert you to motion. We geofence our house, but it isn’t as if I’m going to geofence the grocery store, our friends’ houses, restaurants, etc etc etc.I appreciate the completely reasonable monthly fee on these, but the software leaves a lot to be desired.
I have 2 child accounts set up in the app, both appear in the "child" tab. Neither can call or text the other. What setting is there to enable that? Do I have to create a duplicate contact for each child in the "contacts" tab also?Thank you.
Last week I had a remote-starter put in my car. Unfortunately, the mechanic found it would only work when SyncUP Drive is physically disconnected. Each time we put it back in, the remote-starter would fail to turn the car on. Remove the SyncUP, and things return to working order. The dealership rechecked the remote-starter install, and indicated it’s a completely standard install and not an issue they have seen with any other similar OBD-tracking device. Has anyone experienced this before? Any ideas for how to fix or troubleshoot? I have tried in-store, chat, and phone support for Tmobile. Mostly, I receive head scratching responses, and no concrete recommendations or contacts w/in Tmobile to try for deeper help.
We just purchased 2, SAM A32 5G. I’m still attempting to figure it out; but, is there a way to make it so when we are away from home and I delete mail from my phone it also deletes it from my home computer? But, also keeps it deleted from the phone when I go back in the next time to check emails. I’m sure I must be missing something; but, for the life of me I can’t figure it out.It’s not a ‘fun’ thing to come home after being gone for 2 weeks or longer and still have all the emails to go through and try to remember which ones I really did want to keep.Thanks for ANY assistance to this issue. This time around I’m trying to make use of what the phone has to offer.Don’t know what ‘SyncUP and ioT means… Don’t know what ‘tags’ to use either
My test drive box was delivered today to my front door an it was stolen before I could get it I have attached the tracking number email from T-Mobile plus a attachment of ups time an date of delivery someone that stole it activated it cause I received a email I attached a image of all of these can I get it deactivated or another one sent to me . I know who stole it aswell
I’ve had a T-Mobile SyncUp Drive in my 2010 Toyota Prius for a few weeks. It works well except for non-stop spamming me with notifications for “Oil Pressure Alert” : “Low oil pressure has been detected in your vehicle”. This happens every 5-10 minutes while driving. It makes the system fairly useless, as I have to either check a gazillion false alerts, or disable everything else useful. I had it checked out by an actual Toyota maintenance department at a Toyota dealership. They said they ran their own OBD scans and did multi-point inspections of anything related to oil pressure and level. They found no problems anywhere, and their best guess is SyncUp Drive is defective / malfunctioning. How can I troubleshoot this, and/or disable just the false Oil Pressure alerts? The app only allows you to change the following Health notifications: Check engine, Low battery, Diagnostic trouble codes, Recalls, Brake Fluid.
We got a pair of these devices free. The rep said we could use it to track eachother. However, I can’t figure out a way to do that. I have one dedicated to my phone app and another one to my spouse. But I cannot add her device to my app. Is there a way to do this?
I have had my SyncUp Pet Tracker for just over a month and it has never worked. I have called customer support numerous time and they always promise to call me back - has NEVER happened. The tracker does not let me know when my dog is out of his safe zone and even worse, today he full on got out of the yard and it would not allow me to track him. I had to do it the old fashioned way and drive around calling his name. What is the point to this device? I would really like it to work and I have done everything I can think of to get support - this is my last try. Does anyone have any tips or tricks to get this thing to work or am I wasting the monthly line fee, plus the cost of the device?
Hello,I just got an Inseego 5G 2000 hotspot on T-Mobile, and I am noticing a discrepancy with the usage that is reported on the device itself and its administration page, compared to the usage reported in my account with T-Mobile.Yesterday, T-Mobile said I had used 3.52GB but the device itself said 2.90GB - a difference of .62GBToday, T-Mobile said I had used 4.31GB, but the device is only reporting 3.27 - now a difference of 1.04GB. I really don’t think I have used that much - my old Franklin device on Sprint - which this has replaced - averaged about 1GB a day with often heavy use. This Inseego has been used sparingly, but has this high usage.At that rate of about .5 GB overage a day - that will add up to about 15GB over the course of a month! Why is that happening and which is the accurate reporting? And what can be done about it to make T-Mobile’s data match that reported on the Inseego.Thanks for the help!
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