SyncUP and IoT

Wearables, asset tracking, and more!

  • 220 Discussions
  • 876 Replies

220 Discussions

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piccolo72First activity
asked in SyncUP and IoT

SyncUp app contacts

Does everyone that we invite to be added have to download the application?  We’ve invited 10 family members, only 2 of them had a smooth add.  All the others have been asked to down load the app. Then it wants to all the watch…. 

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2 months ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
posted in SyncUP and IoT

IT dept takeover api

I'm having trouble with my t-mobile api . Can someone help me. 

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ambassadorwarithakbar
3 months ago
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dmggggFirst activity
asked in SyncUP and IoT

Galaxy Smart Watch 6

I got a Galaxy Smart Watch 6 for my birthday. I had it set up on Monday, it worked all day yesterday and all day today. Tonight, I get an alert about the watch being hot and the emergency call screen came on. I can’t get my watch face back and cannot get rid of the emergency call screen. Any suggestions? 

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Pillar
3 months ago
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PuckcyclerRookie
asked in SyncUP and IoT

Syncup Tracker and Google Maps

I just ordered a Syncup Tracker. Customer Service claimed that this device would allow me to connect to Google Maps in a rental car in England, even in rural areas where there is no cell service. Can this device really do that? I would prefer not to spend money on a Garmin and add international mapping. 

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C
2 months ago
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Colorado MikeNovice
asked in SyncUP and IoT

SyncUp Kids Watch Hacked?

I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me.Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf.Has anyone experienced this issue? Thanks!

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C
3 months ago
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margosacnFirst activity
asked in SyncUP and IoT

Tracker and school mode grey out on Synup Kids apps

On Synup Kids apps, I used to be able to toggle “tracker” and “school mode” on and off.  But now I found both buttons grey out and I cannot toggle them.  Can anyone help? 

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3 months ago
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Community Manager
HeavenMCommunity Manager
published in SyncUP and IoT

New Year, Who Dis? Rediscover a Trio of T-Mobile Treasures!Blog

Hey T-Mobile Family!It's a brand-spanking-new year, and while you're busy making resolutions you'll definitely (maybe) keep, let's not forget about the T-Mobile gems ready to add some sparkle to your 2024. We're talking about the kind of tech that makes you say, "Wow, where have you been all my life?" So, grab your party hats – we're going on a treasure hunt!🕵️‍♂️ Treasure #1: SyncUp Watches for Kids – Parenting Like a Pro!First up on our map is the treasure for the tiny explorers in your life – the SyncUp Kids Watch. It's like giving your kiddo a little bit of independence while you keep the captain's hat firmly on. These snazzy wrist wonders help you stay connected with your mini-me's adventures, whether they're navigating the playground or the backyard. With real-time location tracking, messaging, and those all-important step counters (because every treasure hunter needs to know how far they've roamed), it's the perfect sidekick for your little ones and peace of mind for you. Ahoy

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Community Manager
3 months ago
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Godslild3vilFirst activity
asked in SyncUP and IoT

syncup kids watch admin cant add contacts

Why is it that when you add a guardian to the sync up kids watch they can do everything but add contacts? Is there a way to change this? And if not how do you go about changing the admin?

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3 months ago
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JillCFirst activity
asked in SyncUP and IoT

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch.  Then it shows “missed call”.  When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.   Please help!  How do I fix it?  

2
D
2 months ago
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ch87First activity
asked in SyncUP and IoT

SyncUP kids watch group text

Is there a way to set up a group text on the SyncUP kids watch? I tried setting up a group chat for me, my son & his dad and he’s getting the messages, but they didn’t start their own conversation. Instead, they are going to our individual text threads which makes the conversation very confusing. Please help! Thank you!

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C
3 months ago
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jjlamkinFirst activity
posted in SyncUP and IoT

Adding a wireless printer to T-Mobile network

The T-Mobile tech was very helpful, but our Cannon printer would not connect to the router. After hanging up, we went into printer settings on the printer and it finally gave the option to enter the network password. Our Tech was very patient and she actually resolved our problem even though we were not online with her. She did an excellent job!

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F
Pillar
4 months ago
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jjlamkinFirst activity
posted in SyncUP and IoT

Cannon pixma mg7520

Our T-Mobile tech had us ad printer under my admin account and the Cannon mg7520 would not connect until we added the T-Mobile network password directly on the printer?

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4 months ago
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zeeman1First activity
asked in SyncUP and IoT

Remove old SyncUp Watch

I had an old SyncUp watch on my plan that I no longer want to see. It shows as offline in my house. How can I just un-sync that watch from my app? 

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30 days ago
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Manuel hernandezNovice
posted in SyncUP and IoT

General 5G

Gracias por el apoyo estoy orgullosa por qué siguen trabajando fuerte un abrazo a todos se que últimamente las cosas están teniendo su demora pero todo eso terminará bendiciones,,Vanessa flores. Hernandez💖💖 

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M
4 months ago
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bloodyhoneyFirst activity
asked in SyncUP and IoT

SyncUp Tracker firmware

How do you update the firmware?

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M
2 months ago
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RobertG37First activity
asked in SyncUP and IoT

Can you view a child's texts with the Kids SyncUp watch?

I can see who my child has texted and who has texted her via her SyncUP watch on the History screen in the app, but is there any way to see the content of the texts, other than on the watch itself?

4
syaoran
Pillar
1 month ago
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tjmurfFirst activity
asked in SyncUP and IoT

Gateway loses tower connection, (internet) after reboot or power outage.

I have to factory reset and configure the gateway every time there is a power outage and or if I reboot the device.  The local network remains but the gateway does not reconnect to the tmobile cell tower. Ready to quit service because of this.

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K
4 months ago
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BfskyleeFirst activity
asked in SyncUP and IoT

attaching a lanyard to the tracker?

How do I attach the lanyard to the synchup tracker?

2
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1 month ago
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SnoopieFirst activity
asked in SyncUP and IoT

Syncup tracker won't update

My syncup tracker keeps giving me a message that the firmware update has failed and it will try again later.  I've tried everything I can think of and still waiting on support to get back to me.  I was wondering if anyone else is having this issue. 

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S
2 months ago
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Hbann50First activity
asked in SyncUP and IoT

replacement watch didnt update on prev watch entry

My app now shows 2 separate watches, which one is the replacement. How can I delete the original watch profile , there's no delete button lol!

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Employee
5 months ago
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evangorpFirst activity
asked in SyncUP and IoT

Migrating sync-up line to apple watch??

My child has a sync-up kids watch.  I would like to switch them to an apple watch.  Can I switch the line or does this need to be terminated and the new line set-up?

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Employee
5 months ago
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Hottie70First activity
posted in SyncUP and IoT

same smart tv

 

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5 months ago
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QueenNikaFirst activity
posted in SyncUP and IoT

hotspot

Hotspot not working 

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Q
5 months ago
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DonneshayFirst activity
asked in SyncUP and IoT

Hotspot

How do I now if my hotspot is charging..The battery is just red with no Flashing r anything & it’s plugged up

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5 months ago
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EllieBirbFirst activity
asked in SyncUP and IoT

Unable to Connect to Tracker

I just got my SyncUp Trackers in, setup the app. I have confirmed that they are fully charged and On, I have the service active in my T-Mobile account. However, whenever I try and scan the QR Code in the app to register them, it just says “Unable to Connect to Tracker" and spits out error 6070. Googling this error merits literally zero results. All three trackers exhibit this behavior, and I’m at a loss. I’m using an LG V60 as my phone.

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gramps28
Pillar
5 months ago
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