Skip to main content

T-Mobile For Business

Discuss all things T-Mobile for Business

332 Discussions
R
Radia EnterprisesFirst activity
posted in Account hub
T Mobile Website is not working properly

Hi Team,We are facing issue with T-Mobile website Please find attached Images and resolve this issue as soon as possible.Thanks & Regards,Johnn REmail: Johnn@carreruniforms.com

3
H
Community Manager
1 year ago
K
KovalenkoMark1First activity
asked in Account hub
Phone records

I need my phone records from January 2017 to December 31, 2020. I can download them and print them myself. But I need access to them for court. Thank you.

3
gramps28
Pillar
11 months ago
U
Unhappy_AZFirst activity
posted in Plans, Features, and Billing
Beware of unpaid equipment balances

So, My son took his phone and number from my T-Mobile account and opened his own T-mobile Account at a retail T-Mobile store. I was not present.  The Clerk told him that the phone was paid in-full and applied a full trade-in credit to a new phone. Unfortunately, I still owed $181 on that phone. This left me paying for a T-mobile phone that they now have, and they gave credit for that phone to someone else. I’m still paying for the phone monthly, T-mobile has the phone, son received the credit and T-mobile will make no concessions. This should not be allowed to happen. I think T-mobile is in the wrong here and should have known about the balance on the phone. Imagine trading in a car and the dealership not paying off the bank that held the lien? That’s basically what they did here.

3
U
9 months ago
J
JaydenwerdenHelper Level 1
asked in Account hub
What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

3
H
Community Manager
1 year ago
D
DouglasmvFirst activity
posted in Plans, Features, and Billing
T-Mobile Business Internet is worse that their home Internet.

Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. I have done research on the business Internet and found that if I switch to the business Internet that would be better because I could get a static IP and I can use my router for the port forwarding. To make a long story short I received an inseego fx2000 and pulled less on this device than I did with the home internet. The Inseego is very low quality and has small internal antennas. The antenna ports on the back of the Inseego do not work with the frequencies of T-mobile so there are no ways we can get a better connection to the tower. I’m 1.2 miles away from my tower and with T-Mobiles free devices only give me on a good day 250 mg on download and 9 mg on an upload. Most of the time I get 150 mg download and 5mg upload. I also tried the cradle point device and saw it cost $35.00 a month e

3
S
5 months ago
C
ConsumerNotSoFriendly717First activity
asked in Plans, Features, and Billing
Magenta Max v Go5G Plus

When you read the comparison of the Magenta Max and Go5G Plus plans, they appear to be the same except for the JUMP! vs New in Two. I did see a disclaimer that the autopay would discount will be changing. Anyone want to shed some light on that? Also, when I logged into my account, it said I have to call to get the price for Go5G. Why? I don’t want to talk to customer service or be oversold on some nonsense I don’t want or need. Give me the price, let me do the research and make a self-informed decision.

3
G
8 months ago
S
Spirited78First activity
asked in Plans, Features, and Billing
Has anyone notice data usage with T-mobile higher than normal?

Ever since T-mobile took over Sprint, I have noticed my data usage skyrocket…and there is no reason for it. Lately, it seems like every time I touch my phone, there goes another gig of data! I have spoken with T-mobile and all they tell me is that I have to turn off my cellular data. Well, never did I have to do that with Sprint. I could stream videos, listen to music for hours, etc., and still barely use any data. Now, with T-mobile, I don’t know what is going. I definitely think something is fishy. I have the same data plan for 6 years and never had a problem until 4 months ago, when Sprint completely switched over to T-mobile. Every month since then, I have exceeded my data limit and I don’t use my phone any more than I ever have in the past. And yes, I’ve gone through my phone, shut of unnecessary apps that may be running in the background, etc. I just don’t get this. I’m so frustrated at this point, I’m ready to leave T-mobile. Does anyone else have this problem? 

3
S
21 days ago
U
UNKNovice
asked in Plans, Features, and Billing
T-Mobile RIPPED the bill to account feature WITHOUT my authoration

T-Mobile RIPPED the feature from my account when that feature was ‘grandfathered’ in… Tried to get resolved for 2+ weeks … Reg customer care SUCKS!!!

3
gramps28
Pillar
1 month ago
C
Clovergirl91First activity
posted in Plans, Features, and Billing
Capitalist extortionists: months of lies

Extremely fed up  I have had billing issues every single month with T-Mobile, and despite their claims of support, the reality has been far from it. Each month, I waste at least two hours on hold, only to speak with a representative who is often disconnected from the actual issues at hand. The additional charges are unjustified, and the customer service I receive is horrible. Many times they told me to change phone plans to save money and only later did I notice they do this to manipulate you into paying double hidden fees. Instead of resolving the issues, T-Mobile consistently adds hidden charges and hikes up prices, all while pushing misleading solutions. It’s clear that their focus is not on customer service but on pressuring sales associates in stores to drive profits, regardless of the impact on customers. Their practices are nothing short of complete fraud, and I’m deeply frustrated by the repeated deception and lack of accountability. What’s worse, T-Mobile’s tactics are not jus

3
gramps28
Pillar
22 days ago
W
WarbotraFirst activity
asked in Plans, Features, and Billing
is a company called fine power device, working with T-Mobile doing promotions and surveys

is a company called fine power device, working with T-Mobile doing promotions and surveys 

3
gramps28
Pillar
1 year ago
P
Perezlovers2627First activity
posted in Plans, Features, and Billing
pay my bill

I need someone to talk to about my bill

3
gramps28
Pillar
1 year ago
W
Willivan0706First activity
asked in Devices and orders
Error adding items to cart. Please try again.

I’ve been getting this error for a couple of days now. I’ve done all of the deleting of cookies and data, logging in/out, tried Chrome and Edge. What gives?

3
D
3 months ago
J
JennyALFirst activity
asked in Devices and orders
order status: running

Order has been on running status. What does that even mean? I chatted with someone and they just said my order is in process. 

3
A
10 months ago
T
Tom-the-SailorFirst activity
asked in Plans, Features, and Billing
Control of my business lines

How do you turn on/off call forwarding from the T-Mobile Website or T-Mobile app, not from the device? I have multiple business lines and turned call forwarding on on one of them from the Website before. I now want to turn that off but can’t find the function on the Website anymore. And this is a capability I need as a business owner. I need to be able to control my lines without having access to the physical devices.

3
gramps28
Pillar
22 days ago
A
Alex3738First activity
asked in Plans, Features, and Billing
What is the procedure for getting to the Voice Mail menu, I need to change the language to English

if i want to change the language how can i change it plz guide me. I explore settings but can’t find language settings. 

2
W
1 year ago
Y
ylbFirst activity
asked in Plans, Features, and Billing
Payment from Africa

Hi,I want to know if T Mobile will accept installment payment from Africa (Sierra Leone)

2
Y
2 years ago
M
mcoldeweyFirst activity
asked in Plans, Features, and Billing
Using Zellle on T-Mobile

We just upgraded my wife’s phone to T-Mobile from ATT. Same number, so we should be good to go. However is there any problem with using Zelle on T-Mobile? There were some links on Reddit describing some sort of problems with short identifiers but those were from 2019 - are there still some issues?

2
Formerlyknownas
6 months ago
P
Powersanna40First activity
asked in Devices and orders
How many ports are supposed to be ooen on my tmobile internet modem and if only a few there r like 50 open on mine and i want to know how to close them off

I have a hacking b$_&- that won't leave me alone and she has opened over 50 ports on my TMobile internet modem and I'm wanting to know how can I close all of them except for the necessary one I absolutely need

2
iTinkeralot
Pillar
1 year ago
V
VirtualDataBaseFirst activity
asked in Devices and orders
New sync up drive

Just got a 3rd device but it fails to add. Says device not found… Of course a call in is useless… any advise?

2
T
2 years ago
D
DundeeNetFirst activity
asked in Account hub
Login issue with webpages other than TMobile

This may be difficult to explain.  We have T-Mobile internet.  Recently when logging into to our own server, entering the login credentials we have server access.  As soon as we make a selection, within the page on said server, we are kicked back out to the login screen. Re login, the website has changed to the selection we made prior to getting kicked out.  Click on anything on the page we are now in, get kicked out back to login screen.  ON another website, not related to us, login on the login screen, then select a link, immediately kicked back out to login in screen.  Can’t navigate websites that require a login as we are kicked back out to login after successfully logging in. Tried CHROME, Edge, Firefox on Win10 and Win7 same issues.  Checked our firewall, not blocking anything.  Reset T-Mobile access point, same issue.  Huges Net, AT&T and Frontier Internet work fine on all websites mentioned above.TMOBILE support after on the phone with them for over an hour, didn’t have a c

2
D
2 years ago
A
Aorengo1First activity
asked in Plans, Features, and Billing
i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

2
R
2 years ago
C
circlejerkersFirst activity
asked in Plans, Features, and Billing
e setup to discourage sitppl from even trying to get anything addressed. Impossible to email tmobile

Tmobile why do you not have an email address ppl can contact you with ?? the tmobile site app won’t accept outside email as that would not give them full access to do whatever they want to your emails messages ETC. Why do your experts( that you make ppl contact you with (RIGHT) repeatedly ignore a request to speak to someone who is actually educated with your businesses operations. SUPERVISOR . Not happening. but 1 of 2000 experts answering the phone they give you to help and nothing ever does get past these techs that are programmed in appologies and excuses. ? Why won’t a supervisor ever return calling a customer even though several requests get made? Why is all the info in confirmation saying to contact us or link to this all send you to a page unnavailable ? 

2
gramps28
Pillar
2 years ago
A
Abigail571First activity
posted in Account hub
im the owner and i cant see my details in the account

Im the owner of the account and i cant even see any details because it says i dont have permission. They been charging me more and more since March and my phone has been hacked no one time but 3 times. I regret having Tmobile and they are not available to help in the store.

2
P
2 years ago
A
Alex KFirst activity
posted in Plans, Features, and Billing
T-Mobile Business rep without knowledge caused customer switch

Since T-Mobile doesn’t have Customer Relations email or way to connect with them, I am posting my story here.I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn’t have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It t

2
A
2 years ago
O
ocerruttiFirst activity
asked in Plans, Features, and Billing
Dialing 1-800 numbers in the US from Peru

To anyone in the community. How do I make a call to a US toll-free number 1 800 284 2622 Avianca Airline Customer Service Phone Number from Peru (South America)? As well as the price if any. I am from the U.S. and desire to contact my airline to confirm my flight as well as make a luggage purchase for 2AUG. I have an iPhone XR. 

2
syaoran
Pillar
2 years ago
28,155
Topics
110,531
Replies
1,310,775
Members

New badge winners

  • Curious George
    JBattehas earned the badge Curious George
  • Curious George
    Davilaeduardohas earned the badge Curious George
  • Curious George
    vfpeterhas earned the badge Curious George
  • Curious George
    AYJhas earned the badge Curious George
  • Curious George
    Gateway_2He11has earned the badge Curious George
Show all badges
Terms & Conditions