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Accounts & Services

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AmberP1619First activity

asked in Accounts & Services

need a replacement screen protector

I need a replacement screen protector and I have that protection 360 so I get replacement screen protector for free because I bought the first one already but the store doesn't carry them so how do I get one?

1 year ago

Boobunny71First activity

asked in Accounts & Services

Device Protection

How do I find out if my account has device protection? I am sure I added it when I started my plan, but I can’t find it listed anywhere!! :(

1 year ago

Stang07First activity

posted in Accounts & Services

link phone number

I'm trying to get into my account but I have to link my phone number and well I dont have the phone and only know last 4 digits of phone number

1 year ago

HemDFirst activity

asked in Accounts & Services

Account and Billing

I got my services from a Kiosk at Costco yesterday. For some reason the Kiosk person was not able to associate 2 lines with my Magenta Max 55+ plan, so she had to create two transactions. When I look at the billing info, it shows $130 instead of 2 lines for less than $100. How can this issue be corrected before first bill is paid? Do I need to stop by the local store or any way that I can communicate with customer services via email/call? Thanks and Happy Thanksgiving.

1 year ago

ianpanFirst activity

asked in Accounts & Services

refills credits is on "transfer payment"

Hi, does anyone have same problem by refill?I used the third party website to top-up my prepaid number twice.They extended my balance expired date, but the money didn’t go to my balance.When I check summary, the refill credits is on “Transfer Payment”.Anyone can tell me what should I do to make the money into balance? THANKS.

1 year ago

srinivas reddy yannalaFirst activity

asked in Accounts & Services

unable to place calls on lte watch

i bought a LTE watch and subscribed to a plan with t-mobile. And to my surprise i never received calls or was able to almost after 2 months realized that it wasn’t working on the LTE watch.

1 year ago

ERUFirst activity

asked in Accounts & Services

no cellular service

I have not had cellular data service each time I leave home. I have a Magenta Plan for 55+ and paying a monthly international Plan. T-Mobile has not been able to resolve my complaint. What’s the next step I should take to resolve this situation?

1 year ago

misciwojewskiFirst activity

asked in Accounts & Services

Unable to see Bill

Since Sprint moved to the T-mobile website and app I am unable to see my bill. Anyone have any solutions?

1 year ago

Hootie2022First activity

posted in Accounts & Services

information separation

How do you separate phones on my account where the other phone doesn't get my emails and other information.

1 year ago

LBC90808Rookie

asked in Accounts & Services

I give you my word ... your complaint will go unanswered!

I’ve been with T-Mobile since Ben Franklin was a boy.Was conned into trading up to a new iphone and was told if I sent in my existing phone, I’d get FULL CREDIT for the new iPhone on my bill. Long story short - they got my phone but credit for the new phone never happened.Five months and countless hours on hold (my time is worthless, right?) to call centers around the world. I cannot even connect w/ my ‘local team of experts’. And the result is a partial credit ‘each time I call’ w/ the assurance … “I give you my word I will fix this.” Nada. Crickets. Bupkis.It goes to say that after being place on hold for hours, numerous supervisors have promised to escalate the problem and they assure me they will return my call in less than two weeks. I don’t see how to resolve this, and all I smell here is FRAUD.

1 year ago

ReallyFirst activity

posted in Accounts & Services

family allowance messaging errors

I just downloaded family allowances app and tested it, but it doesn't seem to limit and prevent sending messages. It blocks on the other end if somebody is sending one to the phone that is being managed. Interestingly it does block sending messages to the parent phone that is managing the app, but messages are not getting blocked when sending inside or outside t-mobile.When sending a message to the phone the users are getting the blocked message. However, messages are still outgoing from the managed phone and getting received at all others. I have a messaging set to "0" allowance. Anybody noticing this? Does it make sense to block messaging receiving only but not sending, as my child would not know messages are blocked and just keep sending messages thinking nobody is answering them.

1 year ago

Saipan96950First activity

asked in Accounts & Services

MFrankFirst activity

asked in Accounts & Services

Claim Runaround

Filing my first claim with TMobile and the process is ridiculous! It’s been 40 hours and still no approval. Calling in now for the 4th time and getting unfulfilled promises. Is there a known workaround?Why can’t there just be a local service center to handle walk ins where they can validate account/coverage info and then work directly with the customer?

1 year ago

HarleygirlFirst activity

asked in Accounts & Services

question how can I figure out my old phone number I had to change it

How do I find out my old phone number my Apple ID is asking for it and I don't remember it

1 year ago

wholetthedogsoutFirst activity

asked in Accounts & Services

How do I turn off voicemail voice to text

How do I turn off voicemail voice to text?Cheers

1 year ago

wholetthedogsoutFirst activity

asked in Accounts & Services

Voicemail voice message shows up as a text message SMS'ed to my phone

Every voice mail left on the phone’s default voice mail server is also sent to me as a text from the number that called me. The subject of the text message containing the voicemail’s voice to text is “Deposited a new message” The footer of the message is “Click here” 14699825001 to listen to the full voice message”Does that voicemail voice to text service I am describing above provided by tmobile?Cheers

1 year ago

Brandync84First activity

posted in Accounts & Services

sim card activation

Hi i just need to activate my new sim card. Number is 8901260444720969613F

1 year ago

matusFirst activity

posted in Accounts & Services

Active Addons missing international pass

So when you go to line details, and see active add-ons the international pass does not show on this page. That makes for a very confusing experience. I have no idea how you supply feedback to T-Mobile on this that they show international passes as add-ons, but they do not appear on the line when active, after purchase.

1 year ago

trevor42First activity

asked in Accounts & Services

How to qualify for "trade on Magenta MAX" offer

Earlier tonight I was trying to upgrade an iPhone 7 to iPhone 13 mini. We upgraded to Magenta MAX plan more than a month ago. It says a couple offers are available “Get up to $1000 off with trade on Magenta MAX” which for an iPhone 7 should provide $400 off or “Get up to 50% off with trade” which should provide $200 off. When trying to upgrade the line it always offers me the lower $200 off promotion even though I have a Magenta MAX plan and seemingly should qualify for the $400 off promotion. How does one get the better Magenta MAX promotion offer instead of the worse non-Magenta MAX promotion offer when one already has a Magenta MAX plan? Thanks.

1 year ago

afropick3000First activity

asked in Accounts & Services

mcafee on my laptop

i’m reading that i can have my mcafee added to 10 compatible devices. i’m wondering if my windows 11 laptop is “compatible” and how can i add my mcafee to it? if anyone can help that would be great.

1 year ago

carston6534First activity

asked in Accounts & Services

Bill Rates so high?

My Bill has always and I mean always been 115.00 I can see the bill history for all time and eternity and its been that and then when Sprint was bought by Tmobile my rate went to 174. or 186. depending on the month. I was told as a sprint customer my rates would not change? Why is my bill so high!? Do I need to switch to something more reliable and affordable?

1 year ago

schwarznavyFirst activity

asked in Accounts & Services

Login to digits web portal requires 2fa code from my cell phone

Hello,I would like to access the Digits web site at times when I do not have my cell phone in order to check my text messages.When I try to login to the Digits web site, it asks for my T-mobile username/email, my T-mobile password, and then it wants to do 2fa via a text message to my cell phone. However, I don’t have my cell phone.I cannot find a setting on the Digits web site or my T-mobile account page to disable 2fa via text message to cell phone. When logging in to the normal T-mobile account page, it sometimes does 2fa via text message and sometimes via Google Authenticator, but I cannot figure out why it does one versus the other. However, when logging in to the Digits web site, it never tries to do 2fa via Google Authenticator; it only attempts it via text message.Please help me either disable 2fa on Digits, force it to use Google Authenticator as 2fa, or force it to use email as 2fa.

8 months ago

magenta7357757First activity

posted in Accounts & Services

fraud

My bill is sky high and the Richmond VA office IS COMMITTING FRAUD ON to my account because someone place money on Nov 17 from a unknown debit card . Wont let me speak to any other customer services Reps but in the VA Office and my bill was 700, 400, 500 within days and now back at 600. Evelyn at the VA office said I couldnt speak to any other REPS put a note on my account which I seen at the H street DC location. I need to speak to DM or GM ASAP!!! Customer of 8 plus years Jennifer

1 year ago

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