Accounts & Services

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4478 Discussions

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MalikdebrideFirst activity
posted in Accounts & Services

THE WORST CUSTOMER SERVICE EXPERIENCE!!!

I've had the worst experience dealing with Tmobile for 8 months since I opened an account with my mother. We had asked for 2 Lines only (plus a free line was given to us). Turns out we were paying for 3 lines (minus the free line) and 2 internet lines for 7 months for a total of $834!!! (Records were checked)I've spoken to 3 SUPERVISORS, and I am told I cannot get my refund for that amount or my account would be in delinquency! Now I am told I'm only owed $330, and to top it off I can only get $79.00 out of that while the rest goes to my already current bill. Ridiculous. (Every supervisor says something different).My account was altered wrongly multiple times and had to be adjusted everytime I called. We have not be reimbursed in any way.My bill was corrected. My free line is suspended. (Still have to pay $10) and also pay $10 for the other suspended line. We are left with an ultimatum that doesn't seem like it makes up for how wrongly we have been treated since starting an account wit

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8 days ago
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SarahAFirst activity
posted in Accounts & Services

T-Mobile does not care about You. You will be charged a pentaly for cancelling.

I was a customer for 20 years.  I actually liked the company untill I found out they don’t care about me as a customer.  They did absolutely nothing to retain my business, no phone upgrade, nothing. Then charged me a $36 fee for cancelling mid-cycle.  I had no idea, or I might have timed it better.  They offered me no forgiveness.  No gratitude.  No refund.  They said it was exactly because my account was so old that I was subject to this punishment.  And they were not sorry about it.  It feels really really gross.   HEADS UP - if you are an older customer and you cancel your service mid-billing-cycle, you will be charged a $36 penalty fee.  Gross gross gross.

3
drnewcomb
Pillar
19 days ago
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TordoFirst activity
asked in Accounts & Services

REVVL V+5G

Where can you get a users manual for this phone?  How do you add icons - AOL?

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2 years ago
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Nooka41First activity
asked in Accounts & Services

how do i link a diff number to my tmobile account

Having trouble trying to link different number to my T-Mobile account is there anyway I can get some kind of help with link in it to it please and thank you

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syaoran
Pillar
1 year ago
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ReeFirst activity
asked in Accounts & Services

AAA memebreship

I would like the instructions on signing up for the Free year AAA memebreship.Thanks!

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gramps28
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1 year ago
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miresdeFirst activity
asked in Accounts & Services

Customer Service Rep

Is there a way to reach a customer support person at T-mobile?  I called 611 but the representative I spoke with was unable to even understand my request.  I’ve now been waiting on hold for over an hour!

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gramps28
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1 month ago
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tellis636First activity
asked in Accounts & Services

Rude supervisors and degrading business

Have any of you experienced the poor customer service this company has? I have been with Sprint for 20 years and recently, even though I was not told, I was migrated to T-Mobile. Worst cell provider ever. I upgraded 2 phones and added 2 lines back in July of last year. I was quoted a flat bill rate of $230 a month. I have been paying over $330 every month since. I finally spoke to a wonderful customer service supervisor and she was supposed to credit my account back $890 that I over paid within 24 hours. This did not happen. She tried but higher up people denied it, even though she gave me a active transaction number to use for the refund to my bank account and all. So when the payment didn’t arrive, I called and spoke to another supervisor. She was extremely rude and told me she knew where I upgraded and purchased my phones. She said it was a Sprint by T Mobile store. Never ever has any TMobile store on Omaha, NE or CB, IA ever had a sign stating Sprint by TMobile. The store reps were

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10 months ago
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BruhmomentFirst activity
asked in Accounts & Services

can someone delete my support account?

I have two mobile forum accounts and they bombard me with spam - DELETE IT PLEASE

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gramps28
Pillar
2 years ago
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Jazmine29First activity
posted in Accounts & Services

complaint

I’ve been a customers for 9 years with T-Mobile I’m usually never complain but today I got the worst experience ever…the person who helped RONNIE MARTINEZ NUNEZ IN NORTHEN BLVD AND 87 ST  STORE NUMBER 9531 HE GAVE ME  A HUGE PROBLEM   SO I BOUGHT A PHONE   He assigned a number  so start using my phone  right ? So far everything was  good so next day I got a text message saying that the phone number has changed without asking me or calling me before i already got everything register with that number so I tried to call him   Which it was imposible he never call me back  I have to  ask for the day off at work so I can go back to the store. I went to the store as soon as I got to the store  he left for break  his colleges tried to call him so he can either explain to help we were waiting for two hours so somebody took his place and helped  me  HIS COLLEAGUE’S NAME IS CHARLIE during that time he never came back to the store nor calling or something  with this complain hopefully gets the att

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J
1 year ago
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bjr33First activity
asked in Accounts & Services

Phone & Internet

How can I get my phone bill and internet bill combined into one bill?

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1 month ago
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jeanettegreenFirst activity
posted in Accounts & Services

Cant make Outbound Calls from Home

Cant make Outbound Calls from Home

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Community Manager
1 year ago
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Traveler15First activity
posted in Accounts & Services

T-Mobile Customer Service

I agree with many of the comments I have read in this community forum. It took three days for T-Mobile to activate one of the two lines we ported in. T-Mobile blamed everything on the previous provider and told me I had to contact them. After two days of being on the phone with the previous provider and T-Mobile, finally T-Mobile contacted their porting department. The phone was activated, However the rep in the porting department would have been released. He could not take numbers without one repeating them three or more times. Placed me and the T-Mobile rep in the store on hold for 30 minutes without any update. Well, in the end we had the phone working, but seriously. Then, there was the problem with the rewards available on the account. T-Mobile store reps want nothing to do with the rewards, send me to customer service. After two or more hours I get part of what T-Mobile offered. Unsure if the other half will ever be given. After just five days with T-Mobile, they are treading wat

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1 year ago
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as8131937First activity
asked in Accounts & Services

phone and new service

my mother needed new service plan, she opened tmobile service on Saturday. She had a phone already, one that was easy for her to use - she’s 86 and cant see etc...it took a long time to find a phone she could use. when she changed service they gave her a new phone, is thee any way I can go to the tmobile store and have the old phoe set up 

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Pillar
7 months ago
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Lala10First activity
asked in Accounts & Services

website is slow and app doesnt work

I have been a T-Mobile costumer for years and never has the app worked for me. I stopped using it long ago, so today I decided to download it again. it’s asking me to register my T-Mobile ID, wasn’t sure how to do that so I reached out to T-Mobile through messenger. They were unable to help me, got the same thing I would get every time I would contact them with a problem. Turn off your phone and turn it back on 🙄 seriously that’s all the help I could get. They ask for all my information , authentic my account, they ask for everything except my blood type, what I’m wearing and that’s all the help I get 😡 When I go through Google their site doesn’t work. It takes for ever to load, can’t look at my account information, make a payment etc… it will take all day for it to load. It’s not my phone, I know that… when will T-Mobile fix all their problems?! Can’t help you with your problems, fix they’re app/site but if you miss your payment by one day their all! 

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4 months ago
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twospiritsFirst activity
posted in Accounts & Services

Monthly autopay never goes through. Why?

Regardless of what I do, Autopay never goes through, and I have to chat with a live expert to make a manual payment and setup autopay again.If it was a matter of no funds, I can understand, but I make sure there are funds days before the transaction and yet on the day that autopay is supposed to get the funds, I get a text stating that autopay did not go through. At this point I go to my bank and see the funds are there, so it doesn’t make sense.This leads me to have to either call or text chat with an expert to make the payment manually and reset autopay.  

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F
Pillar
10 months ago
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Mrs.MarmerFirst activity
asked in Accounts & Services

Netflix

What is the promo code for Netflix?

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gramps28
Pillar
1 year ago
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IraRRookie
asked in Accounts & Services

tmobile router

I’m trying to login to the router using the 192.168.12.1 address but I get an error every time (connection times out). I’ve been tryinbg for a day but no luck. Any suggestions?

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9 months ago
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NurseT920Rookie
posted in Accounts & Services

Nurses aren't first responders apparently?????

ER NURSE SPEAKING….I used to rave about t-mobile and recommend it to anyone who was unhappy with their phone company.  Nurses are not only first responders considering we are the first ones saving whomever the second they get to the hospital, but we also work outside of hospitals in the field and are the first to arrive or be a part of situations when people need help or their life saved.  We also continue to take care of and sacrifice our own health (not eating, not getting a break, being on our feet for 12+ hours, being exposed to bodily fluids and diseases that are known and unknown, not sleeping, overworking, damaging our backs and joints moving and catering to patients etc...) to save the lives of others.  We are UNDERPAID, OVERWORKED, SHORT STAFFED, SLEEP DEPRIVED, AND UNAPPRECIATED.I am WITHOUT A DOUBT switching to a different phone company and I am going to make sure I tell every single nurse I encounter to do the same.The thing is it isn't even about the money, it is the princ

1
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18 days ago
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brayfour1998First activity
asked in Accounts & Services

dead account owner

My husband died and I can't seem to get the account canceled.  I have already had to pay for one month and almost ready for the second one.  I just keep getting jerked around.

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gramps28
Pillar
9 months ago
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ERUFirst activity
asked in Accounts & Services

no cellular service

I have not had cellular data service each time I leave home. I have a Magenta Plan for 55+ and paying a monthly international Plan. T-Mobile has not been able to resolve my complaint. What’s the next step I should take to resolve this situation?

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syaoran
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1 year ago
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misciwojewskiFirst activity
asked in Accounts & Services

Unable to see Bill

Since Sprint moved to the T-mobile website and app I am unable to see my bill. Anyone have any solutions? 

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gramps28
Pillar
1 year ago
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samsung1Rookie
asked in Accounts & Services

get my 800 for my phone that the customer service person stole and never reported

So since 2/22 I went from sprint to t-mobile figure i would stay since i been with sprint since it opened. So I went to trade in my phone for a s22+ 256 which was promised, and never got. the Kid doing the trading took my s10+ and never applied it to my account after she said he did it in the store (boynton beach fl )  I wait for the first bill and it was not on the bill called and t-mobile had no record of my phone being turned in. the request has been in since mar 5 and still no one is getting back to me.  I should have left and went to AT&T being loyal gets you screwed and just think I always hated T-mobile.  worst store clerks ever. All high school kids stealing phones.   

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2 years ago
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luke 15300First activity
asked in Accounts & Services

use wifi to call oversea

I live in California, Does t mobile charge if i use my home wifi (spectrum) to call my aunt in France? I have a samsung note 9, and please show me how to use wifi to call oversea. Thank you much

1
tidbits
Pillar
2 years ago
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Stacey621First activity
posted in Accounts & Services

Philipians

I do not understand why I have so many problems with this company. I love T-Mobile and it’s been a pleasure, but having problems with everything is being a hassle. I am so tired of being on the phone for hours on end and nothing gets accomplished. I filed a claim for a damaged phone and insurance stated that I could go to a store and pick it up, but the store refused to help stating they do not take the damaged phone. That store has been a problem since day 1. 

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2 years ago
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mfuentesFirst activity
asked in Accounts & Services

disconnection

is possible to reconnect my services? and how much is it in disconnection fees? My bank account deposit is on hold until weds. the 18th. My son is going to have a baby anytime soon and I was hoping to get our services put back on. I can make a payment on the 18th. 

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F
Pillar
1 year ago
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