Accounts & Services

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  • 19,583 Replies

5275 Discussions

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Sssb0901First activity
asked in Accounts & Services

Disconnect/Reconnect=One month advance billing????

So my phone was disconnected dec-jan. On Jan 6th my bill came out and had charges for the Feb -March on it as well. I was told because my phone was disconnected they always have added the next months charges on the 1st bill after reconnection.Never has this happened in 4 years. True or not.?

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2 years ago
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Stacksalot32First activity
posted in Accounts & Services

someone please help

Does anyone know why I can’t get a phone online. It keeps telling me to call customer service. Instead of just allowing me to buy a phone online 

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2 years ago
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daustin21First activity
asked in Accounts & Services

why is fuel rewards “sold out” at 622a eastern?

???????

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gramps28
Pillar
2 years ago
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bhaviksodhaFirst activity
asked in Accounts & Services

Outside of Country - Need Email or Customer service number to reach out

Hello All, I put my account on hold from September 2021 to September 2022, and I have informed the customer support representative, who assisted me in putting the account on hold while I was away. So far, I've been paying $17.00 a month to keep the account suspended, and now I see you've started billing me the regular bill since last month. I'm not sure why we have to call and remind Tmobile every time, and they never do what they say, and the customer suffers as a result. This has always happened, and I've been with the company for the past 14 years. Please examine my account and revert back to the services I had before emailing me.“Bhaviksodha@gmail.com”. And also provide me an international number to reach at or email address. Thank you, Bhavik Sodha 

1
syaoran
Pillar
2 years ago
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Unhappy userFirst activity
asked in Accounts & Services

online access is down grrr

WTH is wrong with the online account?!   I’ve been trying for hours!  Chat can’t help with my issue but I might be able to fix it on my own IF I could get in! Chat calls it an “inconvenience”. That’s bull!  Happens too much!  Especially for the rates they charge!   Verizon here I come!

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2 years ago
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JcBeadFirst activity
asked in Accounts & Services

How is T-Mobile service on Olympia Peninsula in Washington state?

How is T-Mobile service on Olympia Peninsula in Washington state?Do phones that are set up with Metro PCS also work with a T-Mobile SIM card?

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2 years ago
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tmserviceuserFirst activity
asked in Accounts & Services

Switching apple watch-standalone plan to digits plan?

I recently received my Apple Watch SE (2021) from Tmobile that I had ordered on a standalone plan. At the time I believed I would be able to use it alone with its’ own number since I chose the standalone plan option. However, the iPhone I used to set it up with, is serviced with AT&T. Therefore, I was not able to setup the cellular service with Apple Watch SE from Tmobile because my iPhone is with AT&T. (Note: I did not want to do the “add a family apple watch” as this would cause me to create a new iCloud account)So, I went ahead and ordered a iPhone with Tmobile. Because I was not expecting to have an iPhone with Tmobile, I would like to switch the Apple Watch to a DIGITs plan instead of a standalone plan.  Would this be possible? 

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1 year ago
rebelheart wolf
rebelheart wolf
asked in Accounts & Services

online ordering and trade ins

 If I order a phone on line, and have it sent to my local store, can i still get my trade in for my old phone and have them transfer all my data to the new phone? I would like to upgrade to an iphone but my local store says they do not have them in stock, nor know when they will get any. I know the exact phone i want, but would like to still get my trade in, and data transfer so i thought it would be easier and better just to get it online and have it sent to the store and pick it up there. Thank you.

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rebelheart wolf
2 years ago
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Xeon WolfFirst activity
asked in Accounts & Services

What is going on?

I cannot log into my T-Mobile account. I have spent 2 days trying to find out how to pay my bill since it was suspended a bit ago. it tells me to use my number to link to T-Mobile but I do not have that number at the moment and it is literally impossible to pay the bill. I am lost and clueless what to do. any help would be great..

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2 years ago
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JanajFirst activity
posted in Accounts & Services

executive response contact info

How to escalate a complaint to the executive response team. What is the number or email address to escalate a complaint? 

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E
2 months ago
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Chrystal pistolFirst activity
asked in Accounts & Services

purchases

how do i prevent one of the phone lines on my account from making purchases?

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gramps28
Pillar
2 years ago
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PloverahFirst activity
asked in Accounts & Services

can't send photos

I can not send photos in my text messages to contacts that have iphones.  I have a galaxy Z flip 3.In settings under Access Point Names  T-Mobile US LTE is the only option and it is highlighted.  I can sent them text messages just fine.  I have tried with just my data service and with WIFI as well.

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2 years ago
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RebDovidFirst activity
asked in Accounts & Services

Is it possible to use both T-Mobile (eSim) and a local carrier (physical SIM) when traveling abroad?

We have a two-week trip planned to the Azores and mainland Portugal for this September. As repeatedly grandfathered Simple Choice customers of 20-years standing, that is, before T-Mobile was T-Mobile, I understand that, if we do nothing, we’ll have unlimited texting, telephone calls at  $0.25 / minute, and unlimited 2G data. I also understand that for $50 we can buy a 30-day International Pass providing 15GB at 5G, together with unlimited calling and texting.My question concerns the impact on our existing T-Mobile service of buying a local, physical SIM card on arrival in Portugal. Our Pixel 5s use eSIMs. Vodaphone, for example, has a 30-day Travelers SIM card for 20 Euros (c. $22.20). It comes with 30GB of 5G data, 500 minutes / SMS within Portugal, and 30 minutes / SMS to the U.S.Can our T-Mobile eSIMs  and, say, Vodaphone physical SIMs operate at the same time? For example, can we use Vodaphone for the internet and to make and receive calls within Portugal, while using T-Mobile for

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drnewcomb
Pillar
1 year ago
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rafsterFirst activity
posted in Accounts & Services

Mobile Hotspot Feature no longer works while roaming in Mexico

My wife and I subscribe to the One Plus plan.  This gives us 5gb a month to use while roaming in Mexico/Canada.For the past 4-5 years that we've had this plan, it has worked great.  We live in San Diego, CA and cross into Tijuana/Rosarito/Ensenada often.In the past month or 2, we have been unable to hotspot to our daughters' tablets while roaming south of the boarder.We roam on Telcel and data on our phones works great.  We normally get speeds in the 30-50mb range.  Our hotspot feature turns on on the phones and the tablets "connect", but no data is carried through.We can hotspot successfully once we cross back into San Diego and connect back to Tmobile's network.Has something changed recently on T-Mobile's end that hotspot is no longer allowed while roaming in Mexico/Canada?We both use Nokia 7.2 phones running Android 11 and our daughters use Samsung Tab A tablets also running Android 11.Attached is a screenshot of my TM useage. 

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gramps28
Pillar
2 years ago
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Stacey621First activity
posted in Accounts & Services

Philipians

I do not understand why I have so many problems with this company. I love T-Mobile and it’s been a pleasure, but having problems with everything is being a hassle. I am so tired of being on the phone for hours on end and nothing gets accomplished. I filed a claim for a damaged phone and insurance stated that I could go to a store and pick it up, but the store refused to help stating they do not take the damaged phone. That store has been a problem since day 1. 

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2 years ago
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Ric221Helper Level 3
asked in Accounts & Services

Mobile Data

IM planning to spend a few days in the Dom. Rep. soon. Place I'm staying has good Wi-Fi, if i turn off mobile data and only use wi-fi calling will i incur any charges if i use my phone to make calls while I'm there?

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2 years ago
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collud2First activity
asked in Accounts & Services

What's the cheapest Mobile Internet plan w/ Data Stash?

My ZTE 4G LTE hotspot is kept around to just use when I go traveling for work.I’ve had a steady $25/mo Simple Choice plan on it for a few years now, but find that I’m traveling less and don’t need 6GB each month.  I do really appreciate the Data Stash: saving up those unused GBs pays off when I use it for a few days every 3 or 4 months.I’d like to pay less per month since I’ve only used 1GB in the past 6mos, but still have that Stash for when I need it.  I’d love to drop to a 1GB/mo plan ANDkeep my current (full) stash, but figure that’s too much to ask.2GB/mo for $10 is just about what I’d like, but can’t find any info if the 2GB/Mo Mobile Internet” plan still has a Data Stash or not.  Anyone know for certain?Otherwise, starting to sound like a straight up prepaid company is better for my budget, since I don’t really see much benefit to staying signed up with T-Mobile (voice lines are on another carrier).

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tidbits
Pillar
2 years ago
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manneybroFirst activity
asked in Accounts & Services

out of country need a phone set up

I am presently travelling I do not plan on coming back to the united states for 6 months my phone was stolen. I need my new phone redone and sent to me to my location by my relative. I want to give them the authority t do so  HELP

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syaoran
Pillar
2 years ago
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nedalhsFirst activity
asked in Accounts & Services

Apple watch plan

I have Apple Watch 7 and I signed up for T mobile plan for it for two months. I would like to discontinued the plan. But I have been told by an agent that I would not be able to have an Apple Watch cellular plan again if I changed my mind in the future!!Is that true or is this T mobile way to twist our arms?

1
tidbits
Pillar
2 years ago
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coliFirst activity
posted in Accounts & Services

bills

i want to set a payment plan but i do not have the amount due today 

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2 years ago
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CuongdoanFirst activity
asked in Accounts & Services

MY WARRANTY

I have a new phone from my friend, but it's error. It's have many dark point in the screen. Can you check my warranty by imei: 356556774791959. And fix for me. I'M from Viet Nam. Many thanks

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2 years ago
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Sasha5113First activity
asked in Accounts & Services

One-time passes for ipad

I plan to order prepaid cellular for my new iPad, but I need to know the difference between monthly plans and one-time passes. 150 days for $10 is tempting. TIA

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2 years ago
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Momo2022First activity
asked in Accounts & Services

Spam Group Text - 🚫

This week I started getting spam group text mesaages daily. How do I make it stop? Guessing my number was stolen or sold. Also Messager isn't even allowing me to block the whole thing, have to individually block all 20 numbers but each day different numbers.

21
syaoran
Pillar
6 days ago
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Gary HemannFirst activity
asked in Accounts & Services

T-Mobile Insider P2

What is the 2022 T-Mobile Insider P2

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2 years ago
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magenta9822655First activity
asked in Accounts & Services

Can't login in to T-Mobile to see our account

need pay off on watches and how much longer before I can pat off our phones I can't login into T-Mobile

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U
2 years ago
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