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  • 4,606 Discussions
  • 19,785 Replies
4606 Discussions
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lazyrazor36First activity
posted in Accounts & Services
switching plans

i was trying to get Netflix discount which under the plans it says i was eligible for but when i tried it says my plan is not.  I was going to switch to the magenta 55+ but when i did a warning said any promotions i  currently have would be removed.  so...am i eligible for Netflix discount on the plan i am on and if not what promotions would i lose switching to the magenta +?thank you 

2
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2 years ago
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gbakerc67First activity
asked in Accounts & Services
bill credits

If I pay of my EIP early and I trade in the phone. Will I still receive the $14.61 bill credit for the remaining 12 months? I am looking at paying it off and then trading it in. Just wanted to see if I would still get the credit.

1
tmo_mike_c
Community Manager
2 years ago
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parlormaidFirst activity
asked in Accounts & Services
USPS lost my trade in phone needed for a rebate

After 2 weeks the USPS still shows in transit. Rebate phone has been stolen on the way to T-mobile. I have the receipt that it was in USPS possession. What do I do now? Tmobile says to talk to USPS. USPS says talk to Tmobile because it was their per-printed return label.

4
R
2 years ago
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jeh1295First activity
posted in Accounts & Services
The MSISDN is already registered to another IAM user account

The MSISDN is already registered to another IAM user account. I had an old account with mobile. My phone number and email is attached to my old account. I cannot use the Mytmobile app to log into my account now.  

11
M
1 year ago
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MebinderFirst activity
asked in Accounts & Services
You are not eligible for any other rate plans at this time. Amp up your plan with add-ons

What does this mean?  That the website is useless and should just upgrade at Best Buy?

5
C
2 years ago
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ShuugFirst activity
asked in Accounts & Services
PLEASE HELP

I HAVE LITERALLY BEEN LIED TO AND HUNG UP ON MORE TIMES IN THE LAST 2 DAYS BY  T - MOBILE CUSTOMER SERVICE REPRESENTATIVES, TECHNICIANS, AND SUPERVISORS THAN IN MY WHOLE LIFE. IM TRYING TO FIGURE OUT OR UNDERSTAND WHY I CANNOT RECEIVE PHONE CALLS FROM MY FIANCE WHO IS IN AN OHIO PRISON. I HAVE SET UP A PREPAID ACCOUNT AND WHEN SHE CALLS MY PHONE NUMBER IT DOES NOT RING ; DOES NOT GO TO VOICE MAIL IT STATES THAT THIS IS A RESTRICTED PHONE NUMBER AND NOT ALOUD TO ACCEPT CALLS FROM THIS FACILITY. I HAVE NO RESTRICTIONS ON MY PHONE AND IVE EVEN TURNED OFF THE SCAM SHEILD BLOCK. DOES ANYONE HAVE A  CLUE ON WHSTS HAPPENING? 

4
F
Pillar
2 years ago
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taystarrFirst activity
asked in Accounts & Services
free 2 day shipping

On the front page it says Free 2-day shipping & waived activation costs with online activation. Applied at checkout. Does this apply to only new lines or all online orders because it is adding shipping into my total?

1
K
2 years ago
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bvhkFirst activity
asked in Accounts & Services
does my service stay on if im on a payment plan

if i enter a payment plan before my due date does my service stay on

1
syaoran
Pillar
2 years ago
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brice1182First activity
asked in Accounts & Services
i was sold onthe ne RZAR 5 G. it is a terribly built phone. ive been lied to and taken a fool of

i have every name and employee# that i have spken to tellingme i willbe getting an iphone, yet n one has any record of itnor have i received an email stating when i will get it, I have all this on video and will post your companies lack of customer service as proof your ads are fake. 

1
syaoran
Pillar
2 years ago
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VIOLETTAFirst activity
asked in Accounts & Services
TOTAL BALANCE ON MY ACCOUNT

WOULD LIKE A TOTAL BALANCE ON MY ACCOUNT I HAVE NOT SEEN A BILL LATER NEED TO KNOW HOW MUCH IS MY TOTAL MONTHLY BILLVIOLET M GONZALEZ

2
gramps28
Pillar
2 years ago
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MichaelajossFirst activity
asked in Accounts & Services
Invoice Help Urgently

Hi T-Mobile I need help with my bill.  Who can help me urgently?

1
F
Pillar
2 years ago
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Tiana MercedesFirst activity
asked in Accounts & Services
account recovery help with lost phone

My phone is lost, and it was under Sprint before the merge. I cannot recovery my email and the cloud connected to it for my pictures, so I need help.

1
tmo_mike_c
Community Manager
2 years ago
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magenta8335626First activity
asked in Accounts & Services
Help with kids allowance

whats is the best way to monitor my child’s phone?  She has been on apps that she should not be using.  I have currently taken away her phone but don’t like that she gets home from school and has no phone ( we canceled the landline). I need to pretty much cut off all usage of the phone other than phone calls.

2
gramps28
Pillar
2 years ago
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An86First activity
asked in Accounts & Services
iphone 13 pro

I just oreder iphon 13 pro..the shipping address is Can u check the address is correct help me? Please

1
tmo_mike_c
Community Manager
2 years ago
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NokiaG50First activity
asked in Accounts & Services
Unwanted Voice Calls

My question is, how can I deactivate receiving voice calls of all types. I’m a relatively new customer, my phone is listing spam calls. Now, in the first place, I never wanted any voice features. But economics forced my hand. I’m Deaf, so have no use for voice calls. However, T-Mobile charged more for their hearing impaired service than they did for services designed for the elderly. Being elderly, I took that service. I don’t want any voice calls, despite it being a feature of my service. Is there any way to deactivate voice calls?

1
drnewcomb
Pillar
2 years ago
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quangFirst activity
asked in Accounts & Services
Overcharged During Travel

I went on a cruise last November and I was overcharged $605 even though I called to make sure that we could use the internet. 1. On 11/28/21 (before the ship sailed), I called T-mobile to see if they had any packages for cruises and international calling for Mexico and the Bahamas. The customer service representative said yes, it will be $35 for 3 lines for 10 days, and it needed to be paid instantly so we paid $105 total.2. When the ship was at sea, we had no signal or internet. When we landed in the Bahamas, we called T-mobile and they told us that they had made a mistake and that T-mobile doesn't directly deal with Royal Caribbean: The Oddysey. She offered to take off $50 for their mistake and said that we could still use the internet when the boat landed. Because of that, we had to pay an extra $26 extra for each day on the cruise. 3. When we came home, we got a bill from T-mobile for a $605 service charge because we didn't turn our phones on airplane mode when the boat was at sea.

11
gramps28
Pillar
1 year ago
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thecleaner47First activity
asked in Accounts & Services
what to do

I was a T-Mobile user NO LONGER but i was involved in their BREACH. How do i get to sign up for MacAfee free of charge? 

1
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2 years ago
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Michael9187First activity
asked in Accounts & Services
netflix for One plan Unlimited 55?

I think the answer is probably no but do I, as a TMobile One Plan Unlimited 55 holder with two lines, have the ability to take advantage of TM’s offer of discounted NetFlix? I followed their instructions and did not see that offered in Add Ons for my line. 

2
gramps28
Pillar
2 years ago
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mabFirst activity
asked in Accounts & Services
McAfee Identity Protection for Data Breach

I signed up for this supposed great service in August and have received exactly 2 monthly reports.  What’s up with this?  I’ve been trying to access my McAfee account but it keeps asking for my phone number not letting me submit it.

2
M
2 years ago
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oddson88First activity
posted in Accounts & Services
I think my package is lost

I ordered an Apple Watch SE 40mm on December 29th, 2021. I paid for 2 day shipping, and the device was said to /not/ be on back order. Now, it’s February and my device order is still listed as “processing.” Not shipped, not delivered. I can’t get a refund because I signed electronically for the item. It’s annoying that I’m going to keep getting charged for an item that never arrived. T-Mobile support has not been helpful in the slightest when it comes to this issue. 

1
J
2 years ago
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Tango2First activity
asked in Accounts & Services
Billing Statement including billing address

How can Ii receive a billing statement showing my billing address.

4
gramps28
Pillar
2 years ago
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MackieFirst activity
asked in Accounts & Services
Are there any special T-mobile deals for 20 years or so customers?

Have the following questions. Last one I read was about this question was from 2017 for a 15 year or so customer.  For this year 2022.  Is there any  T-mobile special deals for long time 20 years or so customers?  With T-mobile being 5G.  Is this automatic  getting it for all T-mobile customers without paying extra? 

8
drnewcomb
Pillar
1 year ago
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RDnSDRookie
asked in Accounts & Services
Upgrade Early

I want to upgrade and trade my phone. I still have a balance on this phone. Do i still need to pay the balance?

6
F
Pillar
1 year ago
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LaKEISHAFirst activity
asked in Accounts & Services
RESTORE SERVICE

How do I restore my service boyfriend got my phone turned off 

1
gramps28
Pillar
2 years ago
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SleZee1025First activity
asked in Accounts & Services
T-Mobile Recends refund after charging me 3 times for my new phone

So I am new to T-Mobile..I had been with Boost Mobile for years but they were attached to Dish Network buyout and service was severely affected.I decided to move to T-Mobile & on Jan.28, 2022 I attempt to purchase the Nord N200 5G using my Debit card. Despite the charge "Posting" not pending (important) the T-Mobile sales rep says it didn't go through & wanted to run my card again.I showed the rep. It has posted /cleared and is paid for but the Rep tells me no, happens all the time that it will drop off and to run my card as credit.She does and now I am charged twice. one as Posted (debit) one PENDING  as credit (signature purchase)..Now NEITHER of these charges appear in the store transaction system.system.The rep gets her manager .Initially we bump heads over our individual understanding about Posting & Pending charges.."WHICH WAS FAIR BY THE WAY" My bank personally, they immediately post the debit (PIN)  transactions BUT on Debit (Signature) transactions where a Pin is n

1
gramps28
Pillar
2 years ago
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