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  • 4,605 Discussions
  • 19,767 Replies
4605 Discussions
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LJAFirst activity
asked in Accounts & Services
DataBreach

Did anyone else recently get notified from McAfee Monitoring that their data SSN/DL was all uploaded and found and the dark web? McAfee called it “tmobile databreach .”

6
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2 years ago
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tlittlefieldFirst activity
asked in Accounts & Services
QLink Wireless

My wife and i are on EBT and Medicaid. She is also on SSDI. QLink is offering her unlimited service for free. Im not sure if T-Mobile is a partner or how they work with you and your network. We would use our own phones since they are s20 Ultra. I was wondering if you had any information about them? If we would recieve the same service? If I need to apply to QLink also?  Is there any way you could send me a link or any info on how the services stack up next to each other. Thanks for the Great service. Ps the only way anyone could get me to switch from TMobile is pay my phone bill.

3
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2 years ago
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ccyFirst activity
posted in Accounts & Services
no signal

There are no signal, even though I’ve tried to turn off and open my phone again and I still don’t get the signal. 

1
drnewcomb
Pillar
2 years ago
Y
Yongmei399First activity
posted in Accounts & Services
all calling automatically go to voicemail

Hi, there’s a problem with my number, all the calling automatically go to the voicemail, I can’t receive any call, it’s been almost 2 weeks. How can I fix it. I didn’t do any forward setting in my device, and I have tried to restart several times. 

1
drnewcomb
Pillar
2 years ago
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hrgerberFirst activity
asked in Accounts & Services
Upgrade

The primary account hold gave me permission to upgrade my line but it still wont let me. Is there a certain amount of time I have to wait before it goes through?

2
gramps28
Pillar
2 years ago
J
jamba43First activity
asked in Accounts & Services
Reclaim old phone number

So I have an old phone number that used to be mine. I switch carriers a couple times and ended up getting a new phone number. I was curious to see if someone else had received my number but when I call it it says its not longer in service. Is there a way to reclaim this phone number?

2
gramps28
Pillar
2 years ago
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fitbeastressFirst activity
asked in Accounts & Services
Early Pay-Off

I upgraded my Apple Watch Series 6 to a Series 7 recently. I am looking to pay it off as I have a payment plan but it was not bought on a deal or bogo type thing. It was just an upgrade. How do I go about finding out how much I need to pay to pay it off? 

1
gramps28
Pillar
2 years ago
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CAcustomerFirst activity
posted in Accounts & Services
How do i get US based support?

T-Mobile support has become an absolute joke.  Their slogan of “no jumping from agent to agent” is an outright lie.  The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement.  There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.

46
tidbits
Pillar
1 month ago
F
fedupfedupFirst activity
asked in Accounts & Services
i no longer want t-mobile service. Disconnedt me

i no longer want t-mobile  disconnet me .  I went to ATT

1
syaoran
Pillar
2 years ago
A
acadviseFirst activity
asked in Accounts & Services
Fraud/Billing

My account was used in a fraud transaction where someone ordered equipment and service including was able to change my billing address. I have gone into T Mobile office several times with my complaint and each time I was assured the problem would be resolved. I was charged for the equipment as well as being charged for returning it which was not returned. Several billing cycles I have been charge and I paid money against the bills that I was fraudulently  charged for. My account still has not been corrected. I am still being charged more money each month at this point my bill is over $200 when it should only be $94.00. I was a Sprint customer for a long time I have never had this kind of trouble with Sprint. How was someone able to change my billing address and order equipment if my account is supposed to be safe and private? The last straw is that I received a text from Tmobile that my bill of over $200 was due on February 6th. I immediately called them to find out why my bill had not

3
B
2 years ago
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cmsFirst activity
asked in Accounts & Services
Customer Service / Upgrade issues

When we upgraded our phones, the agent told us we would get $400 and $700 for our trade-in phones.  T-mobile now is giving us $5 and $35 for the phones.  Has anyone else experienced this?  I spent 4.5 hours trying to take care of two issues and got nowhere.  The agent that was “helping” me was helping others and actually pasted their conversation into my chat. A different issue: We had a phone break and now T-Mobile and Assurant say they never received the phone and are charging us over $1000 on our bill this month.  They say the are looking into it but I don’t believe it. T-Mobile says they care about veteran’s but the way I was treated today was ridiculous.  

2
C
2 years ago
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HoopFirst activity
asked in Accounts & Services
Switch to Another Company

Does anyone have any recommendations on another company to switch to that does not fire their folks who are not vaccinated?  I am looking.

2
drnewcomb
Pillar
2 years ago
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rtky8400First activity
asked in Accounts & Services
Switching my Netflix account over to the "free" Netflix

I recently transferred my Netflix account over to T-Mobile for the “free” Netflix offer. I “had” service for multiple devices. Now that I transferred the account over to  T-Mobile my other devices seem to not work. Why? I did not want to “change” my previous Netflix account - I just wanted to transfer it over to T-Mobile.What is the issue? 

5
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2 years ago
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gimparato1First activity
asked in Accounts & Services
Upgrade issue

My phone has been paid off for several months. When I went to obtain a phone upgrade at a corporate store the T mobile system verified the information but stated the Sprint system generates an error message that the cell is not paid off. The Store representative spent an hour working with Support trying to resolve the issue to no avail. A ticket was generated to correct the issue and to no ones surprise there are multiple tickets for the same issue effecting who knows how many customers. its been a week now and no resolution. I’ve had enough of Sprint and T Mobile incompetence.  

4
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2 years ago
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MM123First activity
asked in Accounts & Services
Any realistic way to get customer service's attention?

I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I’ve called about this at least 6 times, been promised each time that it’s being “escalated” and that someone will get back to me. No one ever has.Is there some way to get the attention of a competent person to resolve customer service issues? I’m ready to jump ship, that’s for sure.

8
syaoran
Pillar
10 days ago
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Sprint SuxFirst activity
posted in Accounts & Services
Anyone Else Despise T-Mobile's customer support?

Has anyone else had the horrible hard-headed customer support I have experienced?   I am beginning to think that they are trained to ignore what you say, and do as they please.

2
drnewcomb
Pillar
2 years ago
E
erken99First activity
posted in Accounts & Services
High-pressure Sales Call with Misinformation

I received a sales call from Sprint/T-Mobile today.  The sales rep indicated that I needed to update my device immediately to avoid the upcoming service interruption in March.  As I was on the phone, I searched this information, and T-Mobile is ending 3G service at the end of March.  However, my 4G compatible phone will work fine after March, which was confirmed through the chat function on the app just after the sales call ended.  I don’t appreciate the sales representative lying to me, confirming the lie when questioned, and continuing to attempt to make sales of various products and services that I do not need.  Beware of T-Mobile sales calls!  Unless you have a 3G phone, you do not need to upgrade by March 2022.

3
F
Pillar
2 years ago
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mseditorFirst activity
asked in Accounts & Services
robokiller

Hello. I don’t subscribe to the RoboKiller app, and it hasn’t been on my phone for a while. But it’s still filtering calls and sending some to voicemail. All the codes robokiller provides don’t work.I need help getting rid of it, please. 

1
F
Pillar
2 years ago
M
MrrRCKFirst activity
asked in Accounts & Services
How can I disconnect my wearable line?

How can I disconnect my wearable line?  Is there a way online?

1
tmo_mike_c
Community Manager
2 years ago
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MTrammell1First activity
asked in Accounts & Services
Email to SMS issue

I am using an SMTP server to send out emails and texts to notify people of certain events. The SMTP server sends out emails and texts with no issue except when sending to tmobile numbers. I’ve reviewed other questions involving this same issue but can’t seem to come to a resolution. Can someone help me out with this? Thanks.

7
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1 year ago
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chedayFirst activity
asked in Accounts & Services
Website not Working

Lots of errors on web site, on myT-mobile.com:Can’t locate previous (prior month) usage (under Line details) Can’t locate any Billing (previous amounts paid) Error message pops up

1
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2 years ago
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HisQ8First activity
asked in Accounts & Services
Business ethics verses capitalizing yes Let us have t that conversation shall we???

Business ethics verses capitalizing yes Let us have t that conversation shall we??? 

1
H
2 years ago
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magenta7018578First activity
asked in Accounts & Services
Transfer of Responsibility

Hello, My friend and I were on a shared plan for years. we finally decided to split them up. i was staying with tmobile where as she went to a new carrier. She canceled her line and the Tmobile tech told her she would receive a bill for the equipment she owed in her name since she was transferring it and canceling the line. so now i just got my first bill without her and her equipment charges are still on my account even with her line canceled. i need to know if we can transfer the responsibility of the equipment payment to her since her line is no longer on my account and that is what the tech told her would happen. i didn't want to get stuck with her $1500 bill for 2 phones she broke. im not sure if tmobile made a mistake or not and how we can fix this so. all i know is i cant afford her equipment charges and i will have to leave tmobile if its not resolved.

2
gramps28
Pillar
1 year ago
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LongtermcustFirst activity
asked in Accounts & Services
Add my spouse to bill

It's been 5 calls I made and spent 45 minutes to place a request to add my spouse name to bill who uses one of the lines.Her license approval for her small business is pending due to this!!!!I'm sunce 20 years with t-mobile and it's still not added and her deadline is tomorrow.Customer service said it will be there by in 24 hours 3 days ago and again by today Morning. This never happened!!!! Very frustrated right now. Planning to move to other provider.

5
gramps28
Pillar
1 year ago
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l4415gFirst activity
posted in Accounts & Services
Customer service

In mid-December I sent a letter to T-Mobile Customer Service and emailed it to Callie Field, Executive VP and Chief Customer Experience Office. T-Mobile provided the customer service address on the website.There was no reply to my letter.  Does T-Mobile respond to complaints?

2
L
2 years ago
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