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  • 19,791 Replies
4607 Discussions
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LongtermcustFirst activity
asked in Accounts & Services
Add my spouse to bill

It's been 5 calls I made and spent 45 minutes to place a request to add my spouse name to bill who uses one of the lines.Her license approval for her small business is pending due to this!!!!I'm sunce 20 years with t-mobile and it's still not added and her deadline is tomorrow.Customer service said it will be there by in 24 hours 3 days ago and again by today Morning. This never happened!!!! Very frustrated right now. Planning to move to other provider.

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gramps28
Pillar
1 year ago
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l4415gFirst activity
posted in Accounts & Services
Customer service

In mid-December I sent a letter to T-Mobile Customer Service and emailed it to Callie Field, Executive VP and Chief Customer Experience Office. T-Mobile provided the customer service address on the website.There was no reply to my letter.  Does T-Mobile respond to complaints?

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2 years ago
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1SteveFirst activity
posted in Accounts & Services
I do not support vaccine mandates

I have been a customer with T for many years however in light of your recent decision to require vaccinations I will immediately cancel service and never return. I will not be a customer of any company who supports unlawful, immoral, and unethical policies.T- you have no legal basis to require vaccines. Read the legal rulings.  

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K
2 years ago
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followthescoienceFirst activity
posted in Accounts & Services
Judged unconstitutional by US Supreme Court

The vaccine mandate is not legal.  You forcing your employees, against their will, to get jabbed will set you up for a massive lawsuit that you cannot win, and will drive you straight into bankruptcy.  There, are we now speaking a language you can understand?

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2 years ago
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GuglielmoPrezzoFirst activity
posted in Accounts & Services
vax mandate

I’ve been with T-mobile for 15 years. It may be time to look elsewhere if the corporate heads are too stupid to understand that vax mandates, which the science does NOT support, will only damage your company and your employees. It’s nothing more than a political BS and I will end my service if you push this hateful idiocy.

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2 years ago
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ddbroughtonFirst activity
posted in Accounts & Services
Upcoming vaccination requirement for employees

Just reading about your company’s upcoming requirement of employees to be vaccinated to continue employment after April 2.I would like to take this opportunity to ask your corporate officers to get a grip, get some sanity and rescind this order.   Follow through with this and I will join others who will end our phone subscription with your company.I have been reasonably happy with your service but have a moral responsibility to not support this action.Donald Broughton7033767447

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2 years ago
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mrocguyFirst activity
asked in Accounts & Services
what are my options?

I have 3 phones on my family plan. i recently got my mom a new phone on a monthly payment schedule. she passed away last week. what are my options?

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gramps28
Pillar
2 years ago
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jimmywb1973First activity
asked in Accounts & Services
Netflix on Us - will I loose existing Netflix account info?

Hello, I want to get the 1 year Netflix on Us. I already have an existing 3 screen account with profiles and their related preferences and saves. After I hit “Agree and Submit” I know it takes me to Netflix but will it allow me to use my existing account with Netflix and JUST change the billing to T-Mobile? Or will we loose our previous info and the account start as new? Any advice will be greatly appreciated. Thanks!!!Jimmy

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2 years ago
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nloebsRookie
asked in Accounts & Services
neila loebs

How do I return my Iphone

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2 years ago
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nloebsRookie
posted in Accounts & Services
neila loebs

how do I return my phone? I don’t like the plan.

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2 years ago
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mikeammonsFirst activity
asked in Accounts & Services
free 5g phone for umts-retirement

how do i find the free 5G phone to replace my umts-retirement phone

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2 years ago
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TriLadsFirst activity
asked in Accounts & Services
No long email to text

I am wondering if my domain riseup.net is getting spam by your filters.  I use to be able to get email to texts. I haven’t for the past 2 months, can you help? I have called tech support multiple times and each person I speak with they have no clue of this feature.  Very confused how they do not know when Tmobile offers it.  Anyways can you help with this?

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2 years ago
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Xman84First activity
asked in Accounts & Services
Employee discount

When with sprint we got an employee discount with no hassle, Just needed to show a paystub and was given the discount. I tried to sign up for my discount though T-Mobile and was told i needed to upgrade my account and add a line. I don’t need an extra line nor do I want to upgrade my plan. What I have works for my family. I have what I can afford.  Is there some mistake here i was informed of or is anyone else having issues with this?? Since the merge I’ve had nothing but problems with T-Mobile. 

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gramps28
Pillar
2 years ago
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Paula Camp8701First activity
asked in Accounts & Services
Phone number for contact is wrong and won't let me change it

A couple of months ago, I added my partner to my T-mobile phone plan.  He had a straight talk plan. When he switched over to Tmobile, he got a new Tmobile phone, as did I.  They assigned him a new phone number originally and told him he could port in his old phone number once everything was turned on and set up. This was quite an ordeal but they did finally switch everything over to his “old” number. My problem is this:On my phone - the only way to text him is to text to the “new” number - even though it has been given to someone else now and if I SMS to the “new number” it goes to this other person. But if I just text regularly, it goes to his phone which is set up with his “old number”.  If I text his “old number” he gets the text but when he replies to me - it comes through my phone on the “new number.” If I call the “new number” I get this other person.  I have tried deleting his contact information and adding him back again but it still does this. It is driving me nuts. I have acc

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2 years ago
Emmyem1233
Emmyem1233First activity
asked in Accounts & Services
T-Mobile New Hire with existing account under husbands name and SSN. Account transfer required for Employee discount?

If I just got hired on to T-Mobile have an existing Family plan set up under my husband's primary name and his SSN. Will I need to transfer the account over to my info to be eligible for the Employee mobile phone discounts?

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gramps28
Pillar
2 years ago
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I idententas T.S.First activity
posted in Accounts & Services
10 dollar charge

why is there a 10 dollar “unknown device” on my account? it is called 541 541-2280

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Pillar
2 years ago
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RMMILLER63First activity
asked in Accounts & Services
USAGE

Just curious, anyone have any idea of total family downloads per month?

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tmo_mike_c
Community Manager
2 years ago
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timihubFirst activity
asked in Accounts & Services
Tmobile is cheating us on representative assist fees

tmobile is stealing $10 by having us talk to broken english speaking reps in asia and then all the sudden we get charged $10  BIG SCAM been with them for over 6 years but looks like its time to switch to verizon

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gramps28
Pillar
2 years ago
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JacquiWaltersFirst activity
posted in Accounts & Services
old default

I have recently discovered that there is an old default for T-Mobile showing on my credit score. I have no information ( account no or phone no) I knew nothing of the outstanding amount  ( not much few pounds)I need to get the debt cleared but can find no way to do it. Please Help

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gramps28
Pillar
2 years ago
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wondergirlFirst activity
asked in Accounts & Services
Payoff my phones from previous carrier

Hello,I just transferred to T-Mobile & had a balance due on 2 of my phones. I was told when I transferred to T-Mobile that they would payoff my phones from my previous carrier. I just payoff off the balance of the phone with them. How do I get reimbursed for the amount I paid my previous carrier for my phones?  

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2 years ago
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enhuihaoFirst activity
asked in Accounts & Services
Victimized by SIM card swap scam; would like to engage T-mobile regarding aftermath

Hello all.  I’m writing this here because there doesn’t seem to be a way for me to engage T-mobile over email (so as to send them all the evidence related to my horrible experience), and I’m hoping that a representative monitoring the forums will pick up on this and provide a way for me to discuss this with T-mobile over email. Two day ago on the 25th of January, I was victimized by a SIM card swap scam perpetrated by some total strangers in New Jersey (I live in Washington state myself).  The fraudsters apparently called T-mobile, impersonated me, and got my number transferred to their SIM card, which they then used to gain access to my bank account and PayPal account, leading to two days of hassle and anguish, as well as the financial damage listed below:$10,000 from my bank account that I cannot use pending investigation of fraud $1,075 in charges made to my credit card from my PayPal account Approximately another $100 in non-credit card-funded charges made using my PayPal account $

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1 year ago
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uapizzaFirst activity
asked in Accounts & Services
Traded in for an Upgrade and Received Several Emails Stating Incorrect Information

Hello, I am a former sprint user. I recently traded in an iphone 11 in excellent condition for an iphone 13 pro. I was supposed to get an $800 credit over 30 months. I used the provided mail in kit. The box started tracking immediately, while it was in transit and delivered I received emails letting me know that I needed to ship the items. I wrote that off.I received another email this monday letting me know the phone arrived damaged and that I wont be receiving the promotional credit. I used padding and the phone was in excellent shape like I already said.  Obviously I am upset, but the reps have told me until now that this was most likely all part of a glitch. when I checked my billing i now no longer see the promotional credit applied. Who do I talk to to get this resolved? What number do I call? What are my odds of being able to resolve this? I was dumb and took no pictures of the state of my phone prior to mailing it out, but I have the IMEI. 

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syaoran
Pillar
2 years ago
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RechenFirst activity
posted in Accounts & Services
22 year Customer - REALLY BAD EXPERIENCE

I’ve been with Sprint - now T Mobile - for 22 years. The PRIMARY reason I’ve stuck with them for so long was because my UNLIMITED plan was a great bargain compared to others, and also bc I was eligible for a FREE UPGRADE every year (I lease my phone as part of my plan, so exchanged it…Year over year over year…). Their customer service has ALWAYS been fantastic. Until today. I went to the store located on Wisteria Drive in Germantown, MD today, and the “associate” was singing - out loud…loudly - to the music that was was playing and snapping her fingers and swaying back and forth, adding her own touch to the song and at one point, tapped the other associate on the arm and sang a line to her. WHILE SHE WAS TRYING TO ASSIST ME.Maybe that’s why she had to ask me 3 different times for my phone number. I guess it’s hard to pay attention to your customer when you’re really there for a party. I’m still not clear as to why I was getting looked at as if she was daring me to say something to her,

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2 years ago
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kelandersRookie
posted in Accounts & Services
Insane Regulatory programs and Telco Recover Fee Increase

I cannot believe the gouging T Mobile has launched with major increases to an already parasitic fee for what T Mobile calls cost recovery. This is just some arbitrary slush fund that they can use in any way they want. If you have 4 lines, like I do, thats $186 per year for NOTHING. This latest increase is obscene and another slight of hand way to screw us over.

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1 year ago
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JohnDFirst activity
posted in Accounts & Services
McAfee alerted me my Social Security # was found as part of TMobile breach

Just got 4 alerts that my SSN was found on the dark web related to T-Mobile breach.This is absolutely ridiculous that we are now put in this position with no recourse. Anyone else experience this, and if so what are the next steps you took to secure yourself.

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tidbits
Pillar
1 year ago
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