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Hi, I recently purchased a pre-paid travel plan through the eSim app. after taking payment the app showed me my phone number and receipt option but never took me to the eSim setup. I have no QR code to install the eSim and no information to setup manually. How do I acquire a QR code?
Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?
Hi there,I've been using T-Mobile for the last 2.5 years through my employer. I just stopped by your Chinatown / Gallery Place location to set up a personal line. Multiple privacy breaches happened during the process that took nearly an hour and a half, which can expose T-Mobile to a myriad of potential legal liabilities. There is a need for an internal review of and subsequent modifications to existing procedures described below. Please forward this to a proper investor relations / legal team up in your corporate chain.1) I have a temporary fraud alert set up on my credit; I had my wallet stolen a few months ago, and the thief used my credit cards to make unauthorized purchases. Clearly I'm afraid of someone in possession of and misusing my identity.2) When the store manager / his assistant tried opening a line for me, the process prompted a "manual review." The store staff called an internal number to continue in the process using their store landline, and it took about 15-20 mins to
Hi,I have 2 lines of the "$40 Simply Prepaid 10GB LTE – Unlimited Talk, Text, Data" which I pay $80 a month for. However, my wife and I are travelling abroad for 2 months. Is it safe to not add balance for the two months and still keep the account and then add balance when we are back in the US? I'm just afraid of Tmobile cancelling my account and losing the phone numbers.Thanks for any help.Michael
Is there any main reason for having different types of sim card version. For example in Puerto Rico the sim card version is 12.76 but when I went to some TMobile stores on the US is 60.50. Is there a difference I know it can be the manufacturer but when I was on att it determined the network type you will get.
Hello.Disgruntled customer here...Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file. WTF is up with this??To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.Completely useless... So, now I'm here. Maybe someone can fix?-Peter.
Hi, I'm trying to get a credit reference letter from Tmobile. After reviewing the previous chats about this issue, it looks like you can get one from the Financial department at Tmobile. Can someone please help direct me to their direct number. When I call Tmobile customer service and they seem to not be able to help with this request. So I'm trying to get in touch with them directly.Thank you,
I recently changed tmobile plans. I was on the old prepaid and switch to the new prepaid. I was told I could keep my old number. After changing, my online account displays my old number as active. But the phone number showing on my device and when making calls is this new number. I have repeatedly called customer service (4 times so far): they keep telling me it is taken care of and to restart my phone in 2 hours. I have done this multiple times and nothing as happened. I also went to a physical store only to be told to call customer service. How do I get this resolved?
Hi TMobile family! I am praying that someone can get me out of this jam... So, all of a sudden, my Samsung Galaxy Note 5 phone will not power on at all. My question is: Is there any possible way to forward my calls to another number without being able to access the host phone?
Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.
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