Accounts & Services

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  • 4,498 Discussions
  • 19,702 Replies

4498 Discussions

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jdpncFirst activity
asked in Accounts & Services

411

So, if someone inadvertently dials *411 when they meant to dial *611, and said “call” was 4 seconds and didn’t connect, you still get charged $2.99? Nonsense.

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J
3 months ago
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susmanNovice
asked in Accounts & Services

Costco Activate Scam

Received a text from 456 on 2/7/2024 congratulating me on my approval of Costco Activate (whatever that is).

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3 months ago
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ShamelessOutlawFirst activity
posted in Accounts & Services

Total failure and lack of accountibilty

On 10-30-23 i was a prepaid Tmobile customer who was told that i could not take advantage of the discounted government program (ACP) while being a Tmobile customer….Tmobile does not participate in that program but was told that Metro by Tmobile does so it was suggested to me that i transfer my phone to Metro which i agreed to do…I told the Tmobile representative that i had a balance (prepaid credit) of $52.63 in my prepaid account and that i would need to have that balance transferred along with my service to the new provider Metro….the representative assured me that the balance of $52.63 would be returned to my financial card within 3 to 10 days and possibly another 2 weeks but that it would be returned without question….well here we are months later and not a penny of it has returned….the representative who ported/transferred the account made the grave mistake of doing the transfer of the number prior to issuing the refund of my monies owed….the result was that the account was delete

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3 months ago
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wp2024First activity
asked in Accounts & Services

trade in

I currently have an S22+ that I would like to upgrade to the Ultra 24. I would like to take advantage of the Samsung offer they have on their website where I can trade in my S22 and get credit towards the phone as well as $100 towards cases, headphones, etc. I’m on the One plan.My question is can I preorder the Ultra through Samsung, have it shipped to me and then take my current S22+ into a TMobile store and trade it in there? It’s in near perfect condition without a scratch that I can make out.

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3 months ago
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ctmFirst activity
asked in Accounts & Services

paramount plua

i tried to get paramount plus through tmobile, but when i activated it charged my google play account. is there any way to link it back to tmobile?

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3 months ago
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Jason SFirst activity
asked in Accounts & Services

Bill price is wrong every single month

I decided to switch from verizon over to my wifes T mobile account figuring we could save a few bucks. we went to the store and the kid who worked there told us the cheapest plan was actually the essdentials plan for 3 lines for $90. Was informed there would be no other charges except the tax. We asked if there was a cheaper plan for 2 lines and was told no, this is the cheapest and we should just take the extra sim to use at a later date. Fine. I bought an iphone 15, case, and got the extra sim. Everything activated. All is good. The first month our bill was over $200. My wife called their text support which is horrendous. She was on the phone for over an hour and they somehow canceled the 3rd line and gave her two different phone plans and credited the differences to make the bill $90. Next month, bill was over $170. I spent over an hour on the phone trying to get ahold of people to resolve this issue. I even went back to the store, and the kid who got me setup with everything and sa

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3 months ago
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lw119Novice
asked in Accounts & Services

Won't Bundle and discount as promised

Had T-mobile 2 lines and internet for several years and was very happy with them, specialized service for 55+, etc.  Went in to check how to get battery replaced through insurance.  Instead, upgraded phones and plan to Go5G+55 with internet. Plan was supposed to be $100 for the two lines (previously $80 for 2) and internet bundled with lines for $30 per month.  Have yet to get the internet for $30, call, chat, email every single month, always told it’s done.  Make me call back after payment made to get “1 time credit” of $20.  This is the SEVENTH month my bill is wrong.  Any suggestions?  Unfortunately I still have 17 months left on the phone special or would change today!

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3 months ago
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mxsk8srfFirst activity
asked in Accounts & Services

Benefits for business

I just switched to Tmobile today. We signed up for one of the military discount plans and they put us on a business acount. Well since we left, my wife’s phone won’t allow her to make calls, and we can’t access the regular Tmobile website to utilize any benefits. We tried calling support and they weren’t even sure how to fix it.  I was looking forward to switching to Tmobile, but so far I’m disappointed.

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3 months ago
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Scorpio22First activity
asked in Accounts & Services

Phone Trade In

If I traded my iPhone 11 and the value was 800 - the new phone I got iPhone 14 Pro Max 1200 ish , why is my phone bill so high on payments ? It should have been paid off by now it’s been nearly a year ?? 

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3 months ago
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DalfiussFirst activity
asked in Accounts & Services

Can't get into my account

I recently transferred the main line on my account to another provider. And now I am unable to access the account any longer. My email address was attached to the account, but that does not work as a log in.How do I access the account? If I set up an ID with another one of the numbers that is on the account will it let me make changes to the account? I was under the assumption that I would still be able to manage all of the other lines on the account.

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3 months ago
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totten08First activity
posted in Accounts & Services

Assurant is a terrible, scamming company!!

Rude Supervisors, who do not care about providing services to customers!! I had issues communicating with the agents due to language barriers! Having insurance on my phone was a waste of money, I paid for a service and DID NOT get it!! Assurant is a rotten company!!!!!!  when judgement day comes you’ll have to answer for how you made money taking advantage for people. 

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3 months ago
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Belle_ElleFirst activity
asked in Accounts & Services

Chat - 2024

It’s 2024, and finding “chat” from my laptop for T-Mobile is still challenging.  It’s hit or miss and typically it takes an hour to find it. I have followed all of the directions mentioned in this forum such as select “support” or select “contact us”.  I’ve been with T-Mobile since 2020 and I’ve successfully (after messing with trying to find it online for an hour each time), used chat a total of 5 times.  I prefer chatting over phone because with chat, I can copy/paste the conversation into a Word document for proof of conversation. Does anyone know why this is?

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3 months ago
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JohnPrandomusername999First activity
asked in Accounts & Services

Did T-mobile stop offering voicemail to email?

I've had voicemail to email for years with T-mobile.  It became unreliable about a year ago, and I recently opened a trouble ticket.  Now I can only get voicemail to text, which is unacceptable.  There is no option in my account for voicemail to email.  Trouble Ticket # 76224582 is still unresolved.  Anyone else experiencing a similar fiasco? 

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3 months ago
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RlandonFirst activity
posted in Accounts & Services

TMO Blocking me from Sending URL Links to my own website

TMO is blocking my phones from texting URL links from my own website domain. I have many customers who rely on me to send them text messages with web links from my site/domain for making appointments, confirm or reschedule appts, and many other informational links that go directly to my website.I called support and was on the phone for hours to have TMO try and tell me its not them there is no filtering going on by them which is untrue. This is me sending sms weblinks from my Tmobile phone to anyone BTW. They transfer me to Samsung since I have the s23ultra and Samsung confirmed it has to be the carrier T-Mobile.  T-Mobile had tried to say that it could possibly be the person I was sending to but I tested it with 5 different people all with different phones and carriers ect--none of them can receive the web links from my site not even the main page. The other thing is its only my website links that people cannot get from my phones I can send them any other website link and they receive

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3 months ago
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HausOfThunderRookie
asked in Accounts & Services

Proxy By Digits

Yesterday, I talked to 611 so I could add a, “Proxy By Digits” line and it will use the digits app. I’ve read everything about it and it says it can be added to any postpaid account and 611 verified that. She processed the order which can take up to 24 hours to setup. What I don’t understand is, she had to have my debit card to process this order even though it’s free to every postpaid account. The rep at 611 said she will call me back later to see if it’s been added to the digits app and it was not when she called. She said she will call back in 24 hours which was 2 hours ago. Hopefully she will call back.  I ended up taking to T-Force and she did the same exact thing as 611 did so two orders were placed. It’s been over 24 hours. I’m using a iPhone 13 Pro Max unlocked with ESIM 1 with Xfinity Mobile and eSIM 2 with T-Mobile. Has anyone went thru this process and if so, what did you have to do? And did you finally get the proxy number added? By the way, this was yesterday when I did th

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3 months ago
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harry_pFirst activity
asked in Accounts & Services

Select Employment Verification" doent show under profile.

Hi T-mobile,One of representative helped me in  for T-mobile work perks, when i go to website and try for verificationI dont see any option which says "Select Employment Verification." on step 3 in mobile app and Portal, It  other options. Please help T-mobile, I am having hard time over the phone from last week. I have came to avail the offer from prepaid to postpaid. Its very troublesome entire process.  Dear Hardik,   Congratulations on activating your Go5G Plus plan with T-Mobile Work Perks! You must verify your employment status within 30 days of activating your plan. You can review how to verify here: https://now.t-mobile.com/howtoverify

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3 months ago
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AmyRFirst activity
asked in Accounts & Services

In Network Data

I was wondering what In Network Data means? and why it looks like i’m using Data when i’m at home or somewhere else there is WIFI? I thought if you were in a WiFi area then it didn’t use Data? 

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3 months ago
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randyfantasticFirst activity
asked in Accounts & Services

Why can't I buy something for sale at TMobile

Trying to buy a phone, I get an error message AND THERE IS NO WAY TO GET ANY HELP!!! And don’t tell me to use a different browser or clear my cache, I’m sick of hearing it!! This isn’t the probem!! I can’t imagine the amount of disappointed  consumers there are, not to mention the loss of customers. No one at TMobile seems to care, so, I will take my money elsewhere. This is the worst online experience I have ever had!

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3 months ago
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gswgswgswFirst activity
asked in Accounts & Services

usage

usage not updating 

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3 months ago
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James123First activity
asked in Accounts & Services

Can I order an unactivated SIM card?

I want a SIM card, but I want it to be unactivated. Is it possible to somehow order an unactivated SIM card?

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3 months ago
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Victoryj72First activity
asked in Accounts & Services

Uploading first responder verification documents

I tried sending first responder verification documents per their request. I logged in to Tmobile and followed their process to verify employment.  When doing so it skipped the upload portion and said I was verified without having me upload ID, paystub etc. What do I do? 

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3 months ago
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Victoryj72First activity
asked in Accounts & Services

Uploading first responder verification documents?

I tried sending first responder verification documents per their request. I logged in to Tmobile and followed their process to verify employment.  When doing so it skipped the upload portion and said I was verified without having me upload ID, paystub etc. What do I do? 

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3 months ago
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lotimpexFirst activity
asked in Accounts & Services

I got scammed by $830 Trade in credit - Ronnie E and Taylor E

On January 3rd, 2024 - Ronnie E completed a sale with me over the phone. Ronnie upgraded all my four lines and enticed me with a trade-in deal.  She promised I would be getting $830 credit per phone with an eligible trade-in.I got 4 new iPhone devices - three of them iPhone 15 Pro Max and one of them as iPhone 15 Plus.T-Mobile asked me to send the 4 Samsung Galaxy phones to trade in, which I completed.I get $830 credit for only three phones, not the fourth one.While Ronnie E promised I would get credit for all four phones, Taylor E says that I will not - one of them was lying.I have lost close to $1,500 on this so far in addition to waste of hours of my precious time and forget being stressed out hearing these lying professionals.What is my way forward? As a victim, I am determined to make T-Mobile accountable. Is going to their legal department with my attorney the only way? Or is there any other quicker and easier way to resolve this situation?T-mobile WirelessLegal Department12920 S

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3 months ago
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Kannanramanathan82First activity
posted in Accounts & Services

horrible network to be with

Mada a huge mistake moving from ATT. From day 1 not happy with how my porting started and the false promotion they promised. My honest recommendation to AT T users please do not switch from ATT, if your are switching please don't come to TMobile because of the below reasons.1. Poor network coverage. They say we support wifi calling , when you are at work you don't have a wifi network and my office is in NYC and I have only 1 point signal. I never had this issue with ATT 2. promotions what ever they have won't continue even for a week. The promotions whatever they offered me during the sales got expired before I activated all my numbers. I had to wait couple of days to get my phone unlocked from  ATT by then they said your promotions is expired and I am no more eligible for the promotional offer signed up. More over the promotions is eligible only if we activate all number in your account I order to get all lines. 3. We are 5 in the plan the promotions said free phones on all lines when

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3 months ago
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hguyjjbhkuFirst activity
asked in Accounts & Services

refund policy

Last July, I had a phone that wasn’t charging, I was sent a replacement and was told a charger would come with it, there was no charger so I went to the Tmobile store and bought one just to find out that the original phone worked with that charger so I sent the replacement phone back. When my October bill came, there was a charge for the full amount of the phone on there. I called and was told it would have to be paid because the phone wasn’t returned. I paid it at the time so my service wouldn’t get shut off Now, after 4 months of fighting with Tmobile and being promised a refund(they finally found the phone I returned), I am being told that it is a valid charge because I didn’t return the original phone, so bottom line is I have a monthly payment for the phone plus I already paid the full amount, and for my 4 months of being lied to and countless hours on the phone, I can have $100 credit on my bill. I guess they would rather lose money over the long run when I switch carriers instea

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3 months ago
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