Apple

iPhones, iPads, and Watches

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  • 3,251 Replies

1129 Discussions

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caligemFirst activity
asked in Apple

iMessage on iPhone 13 Pro Max says verifying

Has anyone had the issue with an iPhone 13 Pro Max on iMessage? My iMessage and FaceTime are connected to my email because it says my phone number is ‘Verifying’? I tried everything from spending 3 days in a row between talking to T-Mobile and Apple. Many hours of wasted time. No one seems to know the issue. 

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1
2 years ago
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AngryclientFirst activity
asked in Apple

RUDE MANAGER

Jason  E 9993010391 was extremely rude and insulted me via phone !! This should not be the type of managers your company hire . I have been with the company for 4 plus years and he was extremely rude !!!  I asked to speak with someone else and he did not want to transfer me bc he was rude  about not wanting to transfer me ! He need to be lowered in rank or not a manager 

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2 years ago
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sjcwiseFirst activity
asked in Apple

Phone locator

Is there a locator on the i phone 11

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2 years ago
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chachagirlFirst activity
asked in Apple

what does mean my SIM wireless will be activated on other devices

My SIM wireless will be activated with other devices what does that mean? 

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drnewcomb
Pillar
2 years ago
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Tangy1991First activity
posted in Apple

is it possible i can get a exactions

Is it possible I can get a exaction 

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gramps28
Pillar
2 years ago
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kapicarulesFirst activity
asked in Apple

Picture texts fail to send unless the contact responds

I got an iphone 12 on the tmobile network. This issue happened on my previous phone an iphone 11 too. So i try to send a picture text to someone who has an android phone and the picture will fail to send unless the person im sending the picture to responds back. Then once the person responds, the pictures go through fine for about a day or 2 and then the problem comes back and they have to text me so i can send a picture. It seems like it doesnt matter what android phone it is and the carrier its on, the issue occurs with all android phones and carriers those androids are on. Text messages send just fine, its just the pictures are the issue until that person responds back to me.

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2 years ago
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Miraclelee41First activity
posted in Apple

help fix my phone

I have a iPhone 13 and my screen is not responding to touch

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gramps28
Pillar
2 years ago
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scottiocFirst activity
asked in Apple

I'm getting an error trying to buy a new iPhone and a new line

I try it online,  it doesn’t work I get this error “Your current T-Mobile account type isn’t supported on apple.com.” I also went to the apple store,  no luck,.   This is a standard phone.  I’m trying to do the yearly upgrade program.  I have two lines currently, already doing the yearly upgrade program.   This would be a new line and new phone.  

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2 years ago
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piperoniFirst activity
asked in Apple

PDP authentication failure

HI y'allFor the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4.I can still call and do sms.I have North America plan and in Canada for couple of days. I come here quite often and there was no issue before until few days ago.Ive done couple of thing trying to fix this including-Switch on/off-Sim in/out-Update to latest OS-Restore iPhone-Hard reboot-Switch roaming carrier-Check APN I put my SIM card to other iphone and still getting PDP error so it's not a devise problem.Called customer support but no solutions what's so ever. My account is in good shape.One thing that comes to back of my mind is, I receive SMS from T-mobile saying they have implemented some extra feefor Prepaid customer.... blah blah,,, and since I'm on monthly plan (I was with prepaid plan before) I thought it's weird and eraced the text.So it could be technical glitch on account problem? please help.‌

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2 years ago
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minidonkeys2Rookie
asked in Apple

ringer volume normal on 1st ring only

Just got my new iphone 13 yesterday.  Incoming calls, the ringer sounds normal on the 1st ring then the next ring it fades out to very low & remains very low for all the rest of the time.   My volume is up as far as it will go.  Any ideas as to why it is doing this?   I have looked in all my settings & found nothing to help this.  Thanks for your ideas.

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2 years ago
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tm88288First activity
asked in Apple

What is the oldest iPhone that will work on T-mobile after the 3G Shutdown?

I just tried asking this to T-mo support chat and they were unwilling to give a definitive answer. Is it really that hard to answer? Is it something like this:Which iPhones will work after the 3G shutdown?iPhone 5, 5c -- NoiPhone 6 -- MaybeiPhone 6s -- MaybeiPhone 7, 8, 11, 12 -- Yes

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drnewcomb
Pillar
2 years ago
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CarolinaFirst activity
asked in Apple

help! i did a reset on my iphone 12

Help! i did a reset on iphone 12 and it has been 2 hours it wont turn on it only shows the apple  

1
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2 years ago
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BabewithdapowerFirst activity
asked in Apple

iphone upgrade program

If my iPhone 12 Pro Max is broken can I still use it to upgrade to the iPhone 13 pro? 

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syaoran
Pillar
2 years ago
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Tony92First activity
asked in Apple

Iphone delivered with open empty box, no phone inside

Never thought this will happen to me. I was home, UPS man came and saw car in-front of my door. He rang the bell, dropped the box at front door and left immediately. Not even 5 mins, I came out to get the box, box was opened at one end side, no phone inside. My house has camera, no one was there after Ups man left. It has to be someone intentionally take the phone because the open is not big enough foe the phone to slip out. So, either UPS man or T-mobile warehouse did this. I’m just so disappointed that it’s a expensive phone and T-mobile just ships it with no signature required. anyone has same problem? How long did it take for T mobile to investigate and send me a new phone?

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2 years ago
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opdave2001Helper Level 1
asked in Apple

Processing Time

My card was charged today and order status shows processing on my backordered iphone 11. How long does it normally take to go from processing to shipped?

11
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2 years ago
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fixvvmFirst activity
asked in Apple

Visual Voicemail not working properly IPhone

The visual voicemail feature on my iPhone is not working correctly. Is there a fix for this with T-Mobile? I just moved four lines over to T-Mobile and this is very disappointing to find out after-the-fact that I cannot use the visual voicemail feature.

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2 years ago
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vimalkumarrFirst activity
asked in Apple

Calls go directly to Voicemail!

My incoming calls go directly to voice mail, even though I have at least three bars of signal inside my house and I have no issues with outgoing calls.Can T-Mobile representatives help me out in this ?I tried reaching out to customer service number but the wait time is too long.Thanks,Vimal

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2 years ago
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karen9247First activity
asked in Apple

My

My phone is not working and has not worked for more than 3 months when I switched from Verizon. I spend hours every week on the phone with t-mobile and have never gotten a call back nor does the phone work. They decided it was a sim card problem so they send me a new sim card and then texted me a code so I could update the sim card. Guess what I din’t get the text because my phone DOES NOT work. Every week they have a new idea and I spend hours on the phone. They are hoping I don’t notice that my phone DOES NOT work! HELP 

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Pillar
2 years ago
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mom711First activity
asked in Apple

mobile phone use in Spain

called hotel in spain using correct number with country code and two 00’s in front, the screen says name of hotel, but, phone says “can’t complete call as dialed” ... and also called hotel chain service dept. I can hear them but they can’t hear me

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drnewcomb
Pillar
2 years ago
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MadiganFirst activity
asked in Apple

Blocked website

https://www.goodwillpeo.org/I am unable to load this website from my phone or my IPad.  The website will load if I take my phone off wifi and just use LTE. I use Safari on the IPad and Chrome on my phone.  Error message “ Your access has been limited-by the site owner.”

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2 years ago
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1jillmaley1First activity
asked in Apple

SIM card

I just purchased new 2 phones with 2 new SIM cards… how do I know which phone goes with which SIM card… or does it matter?

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gramps28
Pillar
2 years ago
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AuntieAnn9First activity
asked in Apple

Cannot log into the GMAIL APP on my I phone. WHY??

I have added the gmail app and also tried adding gmail to my mail by using the email settings on the phone. Once I enter my email address… it clocks and will not allow me to enter my password. This has been happening since I got the phone in November, 2021.  I need easy access to gmail on this phone. Why will it not load?  I have taken it to T-Mobile in town, they can’t figure it out. Neither can a tech store. 

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Pillar
2 years ago
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PhuthooFirst activity
asked in Apple

iphone can’t send/receive messages to Android device

Started in December 2021, my both iPhone can’t send/receive SMS/MMS to Android phones. Please resetting my account Tobe able use SMS/MMS functions. Thank you 

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Pillar
2 years ago
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echob96First activity
asked in Apple

hey

I have gotten this phone and i need the puk pin 

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gramps28
Pillar
2 years ago
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gio7707Speaker
asked in Apple

iPhone 13 , how to get T-Mobile visual voicemail on the phone ??

Hello community, as the “Q” says I can't get the visual voicemail on the Iphone13 , means its not available in the app store, any suggestions or solutions ?? ThanksGio

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gramps28
Pillar
2 years ago
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