Talk about charges, payments, and bill details
- 155 Discussions
- 360 Replies
l have spent the past 3 weeks, about 10 hours on the phone with customer care trying to fix a mistake that was made by a representative. I upgraded to Go 5g next and traded my iPhone 13 in for the $1000 off the 15pro max. She apparently used jump even though I only owed $133 on the 13. When it was noticed I offered to pay the $133 and was lied to repeatedly saying it all looks ok and I will still receive the promotion, and now am being told I have to send my phone in today or I’m out of luck. This means I will not have a phone for up to 3 weeks while they send me back my 13. I have spoken to multiple managers today and am told that they have no power to help me.I cannot be without a phone for 3 weeks as I have small children and a business that depends on me having access to a high end phone. I have been a T-Mobile customer for 10 years. This has go get resolved I’m not going to just let it go. I have waisted enough time and energy on this issue. If it is not resolved shortly I will be
I refuse to sit in the phone another 30+ minutes to address the same issue I’ve already waited patently to address. I returned a modem, the second one in less than 1 year due to poor service and coverage in my city-center home. I am being killed for this piece of equipment. During my last conversation with T-Mobile they located the equipment I returned and said I will not be billed for it yet it showed up on my bill. I appreciate the fact that I get to talk with people when I call and have chosen to remain a cost per in spite of poor service in the rural areas that surround my city. This level of incompetence will be what drives me to find another carrier. When I return a product, in the provided box, and that piece of equipment is located when on the phone with customer service and I’m still geing billed for it is stupid! Fix it or white me off as a customer! If I have typos it’s because I don’t have my glasses and I’m too pissed to wait until I do.
I was a Sprint customer for many years and l had to transfer to T-Mobile. I never experienced such a bad customer service from a cellphone company. Before went on my cruise l contacted T-Mobile to make sure l would be able to use my phone. Their representative give me the wrong information and my cell phone was disconnected during my vacation l had to pay $300 to get my line working. After that l didn’t use my phone until l arrived at the port. I just noticed my bill was over $980 and I called T-Mobile and the representative was beyond unhelpful, he made me feel like a liar, he said l got alerts sent to my texts that’s not true. I told him after l paid my bill l was going to remove myself from T-Mobile and go somewhere else. He said okay. His customer service was not the best. I never got alerts, who wants to a get a bill this high especially during the holidays. I honestly feel they do this to many other customers. Sprint never treated me like this beyond disappointed with T-Mobile pl
I turned in my old Iphone 10 in September 2022 for a IPhone 14 and was supposed to get a $400 credit. Every month I am forced to call the support number to get the $16.67 credit ($16.67 x 24 mos = $400) because the phone turned in was never applied correctly to my account. I just spent 43 minutes on the phone this month while the person read 9 months worth of notes and told me “THEY” would be able to resolve the issue. HaHaHaHaHa…. except its not funny…. and they were not able to resolve it. I’ve tried the cancellation department twice in the past and was ASSURED the problem was solved. NOT!! Does anyone know of anyone who works at Sprint/TMobile that can override the robot that in the middle of the night “denies” the request for the credit to be applied to my account each month automatically without me having to call in each month? I would forever be greatful!
I have moved to Canada where Sprint is not available, and switched carriers ages ago. I don't have the SIM card or really any of the security crap they would like me to have when I call them. I finally had the right to deactivate my account in "my sprint" after Tmobile acquired them. At the time I paid off the $60 bill remaining on my account and assumed i was done with them.Today my parents found a letter from a collector looking for $130. I check my account and sure enough they have been billing me since October, and up to May when my USA bank account was finally closed. An someone please tell me what I'm missing here? Why have I been getting charged for months on a dead account?
One my husband’s device it’s showing he has received 20 text messages from an android from may 10-June 5 however on the bill from may 10-june 5. It’s showing 50 messages. So my question is why are there more messages reflecting on the bill then on his device. Is this a problem you typically see with android to to iPhone?
T-Mobile eliminating the discount for credit card payments is a REALLY bad business decision. It means T-mobile is struggling financially, and penalizing its customers for it. Bad look T-mobile. Forcing us to give up the credit card payments by penalizing us with eliminating discounts is NOT the right way to go. My credit card offers protections for lost/broken phones which I will not have with other payments. Additionally, I want to be able to have the choice of deciding which payment option I have. Eliminating the discount for credit card payments is not giving us a choice, it is penalizing us for credit card payments. The question is: how much longer is T-mobile going to be financially solvent? Time to start looking at other phone companies. Really sad, T-mobile was such a good company.
I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don’t make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It’s become so annoying, I’ll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don’t even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they’re giving that. Like, what the hell is that? Are they doing charity. I need my money back. I’m not begging t mobile to give me money. They’re not doing favor to me. They’re instead insulting. What’s the use of recording calls when nobody even revisits them? I am so done!!!
I got the new gateway on April 18 cancelled the old line sent the old gateway back still was charged for the whole month after I cancelledThe old number then got a bill with 33.64 for the month that they gave me the last 20 days I paid for after I paid fifty$ for ten days use I paid under protest
We enrolled in the Magenta over 55 plan in February, only because of the $70 plan and 2 free phones. Since February we have been charged 1/2 price for the phones. Each month I call and get someone that says they will look into it and call me back 24-48 hours. No one calls. I call again, and they tell me no such promotion (free phones) existed. Then they tell me if I change my plan, I could get free phones. This has happened twice, and now my bill has doubled. Has anyone successfully left this HORRIBLE company and not pay fir the crappy 'free' phone?
I spend most of my time between San Francisco and Chicago however my phone/ utility bill address is New York. I can’t make sense of my calls. I read online that text and data are default to PST for TMobile but I don’t think that’s the case with calls as if that’s the case my bill shows me receiving work calls at 12am EST when I know the latest I accept is Approx 10pm. Does anyone know the answer to this? I’d have assumed it defaulted to the time zone you made the call in but who knows. I’ve to submit my work expenses calls and I’ve no idea where to start.
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