Billing

Talk about charges, payments, and bill details

  • 155 Discussions
  • 360 Replies

155 Discussions

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Tootie726First activity
posted in Billing

payment arrangement

I'm having problems making the second part of my payment arrangement.  What's the least I can pay to set up a new arrangement 

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Pillar
1 month ago
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Jackie1990First activity
posted in Billing

false advertising

l have spent the past 3 weeks, about 10 hours on the phone with customer care trying to fix a mistake that was made by a representative. I upgraded to Go 5g next and traded my iPhone 13 in for the $1000 off the 15pro max. She apparently used jump even though I only owed $133 on the 13. When it was noticed I offered to pay the $133 and was lied to repeatedly saying it all looks ok and I will still receive the promotion, and now am being told I have to send my phone in today or I’m out of luck. This means I will not have a phone for up to 3 weeks while they send me back my 13. I have spoken to multiple managers today and am told that they have no power to help me.I cannot be without a phone for 3 weeks as I have small children and a business that depends on me having access to a high end phone. I have been a T-Mobile customer for 10 years. This has go get resolved I’m not going to just let it go. I have waisted enough time and energy on this issue. If it is not resolved shortly I will be

1
J
7 days ago
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Tailor18First activity
asked in Billing

need help with paying bill

I was with sprint when they switched to t mobile and now can’t pay my phone bill. Please help

1
gramps28
Pillar
20 days ago
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Jasonmf2004First activity
posted in Billing

payment plan

Set up  payment plan for next Fri will my service still be on.

1
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Pillar
1 month ago
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eyeyqueueFirst activity
asked in Billing

Where do I put a discount code?

So, I have a friends and family discount code to save 20% on my account but I can’t find where to put it. I’ve been on every single screen inside my account and I see no field to enter it.  Can someone help me find it?  Thanks!

1
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13 days ago
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TimcrugerFirst activity
asked in Billing

billing screw ups

I refuse to sit in the phone another 30+ minutes to address the same issue I’ve already waited patently to address. I returned a modem, the second one in less than 1 year due to poor service and coverage in my city-center home. I am being killed for this piece of equipment.  During my last conversation with T-Mobile they located the equipment I returned and said I will not be billed for it yet it showed up on my bill. I appreciate the fact that I get to talk with people when I call and have chosen to remain a cost per in spite of poor service in the rural areas that surround my city. This level of incompetence will be what drives me to find another carrier. When I return a product, in the provided box, and that piece of equipment is located when on the phone with customer service and I’m still geing billed for it is stupid! Fix it or white me off as a customer! If I have typos it’s because I don’t have my glasses and I’m too pissed to wait until I do. 

1
syaoran
Pillar
1 month ago
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Maya485First activity
posted in Billing

Angry Customer

I was a Sprint customer for many years and l had to transfer to T-Mobile. I never experienced such a bad customer service from a cellphone company. Before went on my cruise l contacted T-Mobile to make sure l would be able to use my phone. Their representative give me the wrong information and my cell phone was disconnected during my vacation l had to pay $300 to get my line working. After that l didn’t use my phone until l arrived at the port. I just noticed my bill was over $980 and I called T-Mobile and the representative was beyond unhelpful, he made me feel like a liar, he said l got alerts sent to my texts that’s not true. I told him after l paid my bill l was going to remove myself from T-Mobile and go somewhere else. He said okay. His customer service was not the best. I never got alerts, who wants to a get a bill this high especially during the holidays. I honestly feel they do this to many other customers. Sprint never treated me like this beyond disappointed with T-Mobile pl

1
gramps28
Pillar
13 days ago
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terry-305First activity
asked in Billing

Prepaid autopay balance first not working

Hi! Thank you for your help.I have an autopay renewal saying it will use prepaid service balance first and I have 3 time the amount of the month cost on my balance. So why it is not using my balance first?Looking for any feedbackThank you

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Pillar
1 month ago
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WATZ33First activity
asked in Billing

9 months and still no resolution

I turned in my old Iphone 10 in September 2022 for a IPhone 14 and was supposed to get a $400 credit.  Every month I am forced to call the support number to get the $16.67 credit  ($16.67 x 24 mos = $400) because the phone turned in was never applied correctly to my account.  I just spent 43 minutes on the phone this month while the person read 9 months worth of notes and told me “THEY” would be able to resolve the issue. HaHaHaHaHa…. except its not funny…. and they were not able to resolve it.  I’ve tried the cancellation department twice in the past and was ASSURED the problem was solved.  NOT!!  Does anyone know of anyone who works at Sprint/TMobile that can override the robot that in the middle of the night “denies” the request for the credit to be applied to my account each month automatically without me having to call in each month?  I would forever be greatful!

0
W
6 months ago
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Axb1993First activity
asked in Billing

Why is Sprint charging my deactivated account?

I have moved to Canada where Sprint is not available, and switched carriers ages ago. I don't have the SIM card or really any of the security crap they would like me to have when I call them. I finally had the right to deactivate my account in "my sprint" after Tmobile acquired them. At the time I paid off the $60 bill remaining on my account and assumed i was done with them.Today my parents found a letter from a collector looking for $130. I check my account and sure enough they have been billing me since October, and up to May when my USA bank account was finally closed. An someone please tell me what I'm missing here? Why have I been getting charged for months on a dead account?

0
A
5 months ago
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BM2023First activity
asked in Billing

Past Due

How many days past due will T Mobile suspend your line?  They told me 3 days. 

0
B
4 months ago
D
DocNeilFirst activity
posted in Billing

not paying a bill for 5 years

Sharon copenhead has not paid her bill in five years on her Apple iPhone 7 she's up to no good using her phone for a illegal activity

0
D
6 months ago
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RoachFirst activity
asked in Billing

billing to device descepincies

 One my husband’s device it’s showing he has received 20 text messages from an android from may 10-June 5 however on the bill from may 10-june 5. It’s showing 50 messages. So my question is why are there more messages reflecting on the bill then on his device. Is this a problem you typically see with android to to iPhone?

0
R
5 months ago
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MauimamaFirst activity
posted in Billing

Credit Card payments

T-Mobile eliminating the discount for credit card payments is a REALLY bad business decision.  It means T-mobile is struggling financially, and penalizing its customers for it.  Bad look T-mobile.  Forcing us to give up the credit card payments by penalizing us with eliminating discounts is NOT the right way to go.  My credit card offers protections for lost/broken phones which I will not have with other payments.  Additionally, I want to be able to have the choice of deciding which payment option I have.  Eliminating the discount for credit card payments is not giving us a choice, it is penalizing us for credit card payments.  The question is:  how much longer is T-mobile going to be financially solvent?  Time to start looking at other phone companies.  Really sad, T-mobile was such a good company.

0
M
4 months ago
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PrashRookie
posted in Billing

t mobile bill keeps increasing for no reason

I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don’t make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It’s become so annoying, I’ll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don’t even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they’re giving that. Like, what the hell is that? Are they doing charity. I need my money back. I’m not begging t mobile to give me money. They’re not doing favor to me. They’re instead insulting. What’s the use of recording calls when nobody even revisits them? I am so done!!!

0
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4 months ago
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AlsuFirst activity
asked in Billing

plan pricing

My question is about plans pricing, i've had tmobile for 20 years, when i had 3 lines till recently i was paying $120 for 3 lines with voice and data. Now i only have one single line left and i am paying $105 , how does that make sense ? 

0
A
5 months ago
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OutragedConsumerFirst activity
asked in Billing

What do call a company that charges you and provides no service

What do call a company that charges you and provides no service? a Thief!!!  

0
O
4 months ago
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Cowgirlpro69First activity
asked in Billing

extension

This is my 2nd extension and now I can't pay this one for 5 days. Should I let my service suspend and get my attention that way or were they not give me another one? Thank you

0
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5 months ago
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Jeff NoFirst activity
asked in Billing

Monthly fee mark up for VISA Auto Pay

The VISA interchange transaction fee is 2.5 % + a dime. On a $50 monthly fee, the VISA interchange transacation fee is $2.50 plus a dime, equaling $2.60. Why are we being charged $5 to continue using VISA to pay our monthly bills?

0
J
4 months ago
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LFBlock123First activity
asked in Billing

Payment issue

My next T-mobile bill is due June 13. My paycheck will be issued June 14. How will this affect my account, if the payment is one day late?

0
L
6 months ago
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Shakey58First activity
asked in Billing

f#$k out of 33.50$

I got the new gateway on April 18 cancelled the old line sent the old gateway back still was charged for the whole month after I cancelledThe old number then got a bill with 33.64 for the month that they gave me the last 20 days I paid for after I paid fifty$ for ten days use I paid under protest

0
S
6 months ago
A
AdelFirst activity
posted in Billing

over charge me

You guys keep over charge me every month for extra 17$ and i need somebody here to help get my money back 

0
A
4 months ago
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MikiFirst activity
asked in Billing

Unable to view bills

I have been trying for months to view my bills so that I can pdf them and submit for reimbursement through work. Why has site been down for so long? Just spins and spins…

0
M
4 months ago
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DhirbourFirst activity
asked in Billing

overcharged since the first bill

We enrolled in the Magenta over 55 plan in February,  only because of the $70 plan and 2 free phones. Since February we have been charged 1/2 price for the phones. Each month I call and get someone that says they will look into it and call me back 24-48 hours. No one calls. I call again, and they tell me no such promotion (free phones) existed. Then they tell me if I change my plan, I could get free phones. This has happened twice, and now my bill has doubled. Has anyone successfully left this HORRIBLE  company and not pay fir the crappy 'free' phone? 

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4 months ago
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ArghtimezonesFirst activity
asked in Billing

can someone explain call logs/ timezones

I spend most of my time between San Francisco and Chicago however my phone/ utility bill address is New York. I can’t make sense of my calls. I read online that text and data are default to PST for TMobile but I don’t think that’s the case with calls as if that’s the case my bill shows me receiving work calls at 12am EST when I know the latest I accept is Approx 10pm. Does anyone know the answer to this? I’d have assumed it defaulted to the time zone you made the call in but who knows. I’ve to submit my work expenses calls and I’ve no idea where to start. 

0
A
5 months ago
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