Talk about charges, payments, and bill details
- 22 Discussions
- 91 Replies
Refilling prepaid mobile hotspot
How do I refill (add a data pass to) my prepaid mobile hotspot?When I login and select my device I am never given an option to add more data to my prepaid mobile hotspot no matter what option I select, all the screens have changed from just a month ago and now nothing works.First screen I see when I login. I did nothing on 3/21/2019 so I don't know what that means under "Your Plans". What is a "Simple Plan"?If I select "Check out more plans" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".If I select "Change Plan" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".All previous purchases show as "On-Demand Pass".The whole process of adding data to my prepaid mobile hotspot has completely changed and become impossible to complete!What in the world is happening at T-Mobile?Is it time to switch providers?
Refund when cancelling prepaid plan?
I have some phones on prepaid plans for relatives. I will be needing to cancel them soon. A couple of them have balances in the accounts. Will those balances be returned to me when I cancel or will I just lose that money? Answer from a T-mobile rep would be welcome.
How to get my prepaid bill/receipt with my address?
I am a prepaid customer. Not I want to get my prepaid receipt/bill with my address for applying my driver license. But I cannot find anywhere to get it. Is there any other ways to get the receipt or bill? If not, how can I change my prepaid plan to postpaid plan? I just want to get a telephone bill/receipt to show my address to DMV.
Pre-paid balance refund
TL;DR: Would like to cancel my TMO account and get a refund for the remaining balance.I've spent most of today trying to get an answer on this and ended up getting conflicting answers.Background info: I've got about $90, left in my prepaid account that I'd like to get refunded and I want to cancel my service with TMO immediately. I have the $30/mo for 100 mins +5GB data/text plan - this plan would be ideal, however the signal at my house is so poor that MMS rarely works and calls dropped all the time. It generally works great when I'm in the city though. I've had the service for over 1 year in the hopes that a new tower would go up near my house, but it doesn't look like that will happen. So I've switched to different carrier and would like to get a refund for the remaining balance in my TMO account.Over chat, I was told that I'd be this would be possible by calling: 1-877-720-5195After calling this number, and getting redirected (3 times!) to a 'payment supervisor', I was told tha
How to get receipt/bill for prepaid T Mobile payment ?
Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ? My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help.
Free phone upgrade possible with Perpaid?
I’ve been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I’m getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was told I need to come here to the site to see if I can get the free phone upgrade just because I’m on prepaid plan. Things have been pretty hard and I don't have money to upgrade anything. So does that mean I just lose my phone service at the start of July? That would really suck I have so many health problems I talk to my doctors the most. Hoping someone can answer my question.
T-Mobile Prepaid Phones - Tax Amount Increased!
I refilled my T-Mobile prepaid (pay as you go - legacy) phone. I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members. I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89. Something changed, I was charged an additional $1.20, making the tax amount $2.09. The total refill amount paid was $12.09. I had to find out why.After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17. They are as follows: PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .Has anyone else experienced this change in their prepaid tax amount recently? Where is this stated with the amounts listed above on the website? I don't like to be surprised, they should've highlighted all charges
My bank account was a victim of fraud in early May. T Mobile, been Sprint customer since 2004, was auto pay for the entire time. Well, the auto pay was not updated, my fault, but I was charged a 30 FINE for not paying it. One day afterwards.No phone call, no email, nothing.. You are a comms company, is this FINE legit for a late fee? 30 Dollars?
Opt out of numbers on bill?
I hate the ecological impact of TMobile listing all the phone numbers on the FIVE lines I have. It’s an insanely large bill and I hate the thought of the trees being felled for it, etc. Plus, I don’t need it! Is there a way to opt out of this? And no, I don’t want to go paperless. I have a valid reason that I don't want to get into here. I just need to know what I’m being charged for each line. Any suggestions?
I discountinued T-mobile service this February and moved abroad, but I received the bill with outstanding balance of $117.36. I spoke to an agent over a month ago and she noticed the balance and mentioned that the amount will be transferred to my bank account provided. The balance was never transferred, and I called again on June 6th. The agent was not able to locate the balance now and kept on asking for my PIN. I no longer have T-mobile phone number and my past PIN would not work. Please let me know how I could receive this payment you owe me. My email address is firstname.lastname@example.org
I have a question about the date & time on my bill for voice calls and text messages.
On my detailed bill, one place the date / time explanation in a little box states that the time is at the location of the mobile device. In a different area, much further down the detailed bill and following the 2nd number on the account, it says the time referenced to Pacific Time. Can someone explain the difference? Why would the time be different than anywhere that the mobile device is. For the Pacific time explanation, I found that after all of the text and data messages shown for that 2nd number on my account.
T Mobile prepaid account balance is too low
Even after refilling the prepaid account multiple times and having enough balance in my account, I keep getting this warning that my account balance is too low. Tried to talk to 3 different customer service representatives but they all have different solutions none of which has worked. Any suggestions what can be done? I dont want to go on a call for troubleshooting again.
T-Mobile may not know their sales people are scamming people!
We spoke to a sales rep in the Brandon Town Center store, mid-December, (who conveniently no longer works there). They promised us that if we switched from Verizon they would give us $1000 dollars toward paying of our phones, and they could drop our phone bill from ~$315 / month to around $120 / month with an unlimited plan. That a business account would be better since we needed three (3) lines. That we would have to wait for the new customer period to finish and then we would get our money. That we could also qualify for a Veterans discount (I'm a Vet) to make our bill even lower. All lies.It's been 6 months and we still haven't received our reimbursement for the phones we were still paying for at Verizon. They said the bill will be a little higher than normal for the first month just till all of the billing catches up and then it will drop to the regular rate. We kept checking with T-Mobile waiting for the Prepaid cards with our money and the bill be dropped to about $100-$120.
f#$k out of 33.50$
I got the new gateway on April 18 cancelled the old line sent the old gateway back still was charged for the whole month after I cancelledThe old number then got a bill with 33.64 for the month that they gave me the last 20 days I paid for after I paid fifty$ for ten days use I paid under protest
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