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Billing

Talk about charges, payments, and bill details

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22 Discussions

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magenta7051134Learner

asked in Billing

Refilling prepaid mobile hotspot

How do I refill (add a data pass to) my prepaid mobile hotspot?When I login and select my device I am never given an option to add more data to my prepaid mobile hotspot no matter what option I select, all the screens have changed from just a month ago and now nothing works.First screen I see when I login. I did nothing on 3/21/2019 so I don't know what that means under "Your Plans". What is a "Simple Plan"?If I select "Check out more plans" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".If I select "Change Plan" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".All previous purchases show as "On-Demand Pass".The whole process of adding data to my prepaid mobile hotspot has completely changed and become impossible to complete!What in the world is happening at T-Mobile?Is it time to switch providers?

3 years ago

luishattmFirst activity

asked in Billing

shanmugaFirst activity

asked in Billing

How to get receipt/bill for prepaid T Mobile payment ?

Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ? My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help.

1 year ago

Usagi671First activity

asked in Billing

Free phone upgrade possible with Perpaid?

I’ve been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I’m getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was told I need to come here to the site to see if I can get the free phone upgrade just because I’m on prepaid plan. Things have been pretty hard and I don't have money to upgrade anything. So does that mean I just lose my phone service at the start of July? That would really suck I have so many health problems I talk to my doctors the most. Hoping someone can answer my question.

1 year ago

magenta4497584First activity

asked in Billing

T-Mobile Prepaid Phones - Tax Amount Increased!

I refilled my T-Mobile prepaid (pay as you go - legacy) phone. I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members. I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89. Something changed, I was charged an additional $1.20, making the tax amount $2.09. The total refill amount paid was $12.09. I had to find out why.After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17. They are as follows: PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .Has anyone else experienced this change in their prepaid tax amount recently? Where is this stated with the amounts listed above on the website? I don't like to be surprised, they should've highlighted all charges

2 years ago

gakovalFirst activity

asked in Billing

Overseas and cannot receive confirmation code

Because I am currently overseas I cannot receive a confirmation code. I cannot use my USA sim card.I just want to check my Prepaid Plan balance and top up if necessary. Can you please advise how I can do so.Thank you.

1 year ago

Camate60First activity

asked in Billing

Paying a prepaid account with a check

I would like to send in a check for my prepaid account. But it doesn’t seem as if that option is available. I hope I’m wrong. I would appreciate any help here. Thanks.

1 year ago

Steve40th396Rookie

asked in Billing

30 Fine?

My bank account was a victim of fraud in early May. T Mobile, been Sprint customer since 2004, was auto pay for the entire time. Well, the auto pay was not updated, my fault, but I was charged a 30 FINE for not paying it. One day afterwards.No phone call, no email, nothing.. You are a comms company, is this FINE legit for a late fee? 30 Dollars?

12 days ago

Prepaid_GuyFirst activity

asked in Billing

PREPAID SHOULD GET A AUTOPAY DISCOUNT!!!!

Please please please!!!!Make prepaid accounts get a discount like post paid!!!Thank you!!!

8 months ago

Bigbaby51First activity

posted in Billing

due date

When is my bill due and how much I owe

13 days ago

GinnyinNCFirst activity

asked in Billing

Opt out of numbers on bill?

I hate the ecological impact of TMobile listing all the phone numbers on the FIVE lines I have. It’s an insanely large bill and I hate the thought of the trees being felled for it, etc. Plus, I don’t need it! Is there a way to opt out of this? And no, I don’t want to go paperless. I have a valid reason that I don't want to get into here. I just need to know what I’m being charged for each line. Any suggestions?

21 days ago

tangoon5First activity

asked in Billing

Final Bil

I discountinued T-mobile service this February and moved abroad, but I received the bill with outstanding balance of $117.36. I spoke to an agent over a month ago and she noticed the balance and mentioned that the amount will be transferred to my bank account provided. The balance was never transferred, and I called again on June 6th. The agent was not able to locate the balance now and kept on asking for my PIN. I no longer have T-mobile phone number and my past PIN would not work. Please let me know how I could receive this payment you owe me. My email address is tangoon5@gmail.com

10 hours ago

DCrowdenTNFirst activity

asked in Billing

I have a question about the date & time on my bill for voice calls and text messages.

On my detailed bill, one place the date / time explanation in a little box states that the time is at the location of the mobile device. In a different area, much further down the detailed bill and following the 2nd number on the account, it says the time referenced to Pacific Time. Can someone explain the difference? Why would the time be different than anywhere that the mobile device is. For the Pacific time explanation, I found that after all of the text and data messages shown for that 2nd number on my account.

14 days ago

manish3986First activity

asked in Billing

T Mobile prepaid account balance is too low

Even after refilling the prepaid account multiple times and having enough balance in my account, I keep getting this warning that my account balance is too low. Tried to talk to 3 different customer service representatives but they all have different solutions none of which has worked. Any suggestions what can be done? I dont want to go on a call for troubleshooting again.

29 days ago

TanyaNAllenFirst activity

posted in Billing

T-Mobile may not know their sales people are scamming people!

We spoke to a sales rep in the Brandon Town Center store, mid-December, (who conveniently no longer works there). They promised us that if we switched from Verizon they would give us $1000 dollars toward paying of our phones, and they could drop our phone bill from ~$315 / month to around $120 / month with an unlimited plan. That a business account would be better since we needed three (3) lines. That we would have to wait for the new customer period to finish and then we would get our money. That we could also qualify for a Veterans discount (I'm a Vet) to make our bill even lower. All lies.It's been 6 months and we still haven't received our reimbursement for the phones we were still paying for at Verizon. They said the bill will be a little higher than normal for the first month just till all of the billing catches up and then it will drop to the regular rate. We kept checking with T-Mobile waiting for the Prepaid cards with our money and the bill be dropped to about $100-$120.

10 days ago

Jeffrey_1990First activity

asked in Billing

payment arrangements

will T-Mobile let someonemakea second payment arrangement

25 days ago

Gatlin EdenFirst activity

asked in Billing

Billing history

As a victim of a hacker, I'm enquiring about cellular bill history. Assuming bill deletion is nearly impossible, if a line is canceled does bill history of that number become unattainable?

6 days ago

DocNeilFirst activity

posted in Billing

not paying a bill for 5 years

Sharon copenhead has not paid her bill in five years on her Apple iPhone 7 she's up to no good using her phone for a illegal activity

13 days ago

LFBlock123First activity

asked in Billing

Payment issue

My next T-mobile bill is due June 13. My paycheck will be issued June 14. How will this affect my account, if the payment is one day late?

6 days ago

Shakey58First activity

asked in Billing

f#$k out of 33.50$

I got the new gateway on April 18 cancelled the old line sent the old gateway back still was charged for the whole month after I cancelledThe old number then got a bill with 33.64 for the month that they gave me the last 20 days I paid for after I paid fifty$ for ten days use I paid under protest

20 days ago

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