Billing

Talk about charges, payments, and bill details

  • 155 Discussions
  • 358 Replies

155 Discussions

M
magenta7051134Learner
asked in Billing

Refilling prepaid mobile hotspot

How do I refill (add a data pass to) my prepaid mobile hotspot?When I login and select my device I am never given an option to add more data to my prepaid mobile hotspot no matter what option I select, all the screens have changed from just a month ago and now nothing works.First screen I see when I login. I did nothing on 3/21/2019 so I don't know what that means under "Your Plans". What is a "Simple Plan"?If I select "Check out more plans" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".If I select "Change Plan" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".All previous purchases show as "On-Demand Pass".The whole process of adding data to my prepaid mobile hotspot has completely changed and become impossible to complete!What in the world is happening at T-Mobile?Is it time to switch providers?

19
M
3 years ago
luishattm
luishattmFirst activity
asked in Billing

Refund when cancelling prepaid plan?

I have some phones on prepaid plans for relatives.  I will be needing to cancel them soon.  A couple of them have balances in the accounts.  Will those balances be returned to me when I cancel or will I just lose that money?  Answer from a T-mobile rep would be welcome.

12
gramps28
Pillar
1 year ago
G
Greg CFirst activity
asked in Billing

Change in Payment Terms

Is anybody else annoyed by the change in payment terms to get the monthly discount?  No discussion just “here it is”.  Credit card is the safest way to pay on line and T-Mobile wants your bank account???

12
gramps28
Pillar
6 days ago
I
I've Been Yada Yada'dRookie
posted in Billing

Autopay Change is False Advertising

When I signed up for the service I got a discount for autopay if I provided direct bill to my credit card.  Now T-Mobile changed that.  The commercial says no surprises, no increases, no fine print, no yada, yada, yada. Well, surprise, surprise, surprise, the fine print allows them to change that to just a debit card or direct access to my bank account. Now my monthly bill is 10% more.  That’s false advertising.  That’s the definition of yada, yada, yada.  That’s wrong.  If they want to make a change, do it prospectively and grandfather everyone who was already covered.  I can’t believe that some lawyer hasn’t jumped on this for class action certification.  I would join that class in an instant. 

11
H
Community Manager
2 months ago
F
FelixYuichiRookie
asked in Billing

How to get my prepaid bill/receipt with my address?

I am a prepaid customer. Not I want to get my prepaid receipt/bill with my address for applying my driver license. But I cannot find anywhere to get it. Is there any other ways to get the receipt or bill? If not, how can I change my prepaid plan to postpaid plan? I just want to get a telephone bill/receipt to show my address to DMV.

10
D
6 months ago
U
UsedToBeBetterFirst activity
asked in Billing

AutoPay Change Causes Us to Lose Phone Insurance Benefits

By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card.I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary.Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay?Thanks

10
M
16 days ago
J
jackitheripper
asked in Billing

Scam?

As of the past four days, I have been receiving numerous phone calls from 1-844-796-0648. I looked up the number and it seems to say on multiple websites that this is a scam claiming to be T-Mobile, so I have been ignoring the calls since.As of yesterday, I received a letter in the mail saying that I have an outstanding balance. I checked my account and there is no outstanding balance. The letter looked suspicious to me considering it does not look like any other letter I have received in the past from T-Mobile (the paper is different, there is no color to the paper, etc.). I looked up the phone number provided in this letter as well which states it is the financial service department (1-888-310-8471). I found that this also seems to be a scam number as well. I guess my questions are: is anyone else dealing with this? is this actually a scam? if this is a scam, how did they receive my information (phone number and address)? 

10
S
2 months ago
M
magenta2717812Rookie
asked in Billing

Can't add debit card

I'm trying to add my debit card as a payment option, but it doesn't have a cvv., so it is not accepted. How do I add a debit card to retain my discount?

8
M
3 months ago
F
frank_the_tankFirst activity
asked in Billing

Pre-paid balance refund

TL;DR: Would like to cancel my TMO account and get a refund for the remaining balance.I've spent most of today trying to get an answer on this and ended up getting conflicting answers.Background info: I've got about $90, left in my prepaid account that I'd like to get refunded and I want to cancel my service with TMO immediately.  I have the $30/mo for 100 mins +5GB data/text plan - this plan would be ideal, however the signal at my house is so poor that MMS rarely works and calls dropped all the time.  It generally works great when I'm in the city though.  I've had the service for over 1 year in the hopes that a new tower would go up near my house, but it doesn't look like that will happen.  So I've switched to different carrier and would like to get a refund for the remaining balance in my TMO account.Over chat, I was told that I'd be this would be possible by calling: 1-877-720-5195After calling this number, and getting redirected (3 times!) to a 'payment supervisor', I was told tha

7
A
3 years ago
J
JazminRookie
posted in Billing

misinformation

 I have been with T-Mobile for one full year it has been nothing but inconsistenty between the the rep (during weekday  )the chat representative and then the people that work on the weekends are not all following through with whatever that customer needs and 👋)me) not foalling through the cracks and customers  have to pay for it I had to set up a payment arrangement I my first payment in the beginning of the month and yes I did make the first payment and my second was when my  actual billing cycle ends payment .I reached out to the chat representative so that it would not bounce in my  bank account! they informed me that it would be no problem for them to cancel the second part of the arrangement I was to wait 3 days  days and then I could go into the system and make a new arrangement wa for whatever I could pay at that time the chat rap never said that when she canceled the second part that it canceled out the whole arrangement I spoke with many supervisors today who were willing to

7
gramps28
Pillar
4 months ago
B
Brooksy04First activity
asked in Billing

Non-Return Fee Charge

My account was charged $319 for non-return of a device to Assurant. I have since spoken to Assurant and they confirmed they received the device. Additionally, I have the email from Assurant confirming receipt of the device. They told me that they would be notifying T-Mobile to have the charge removed. The issue is that my bill was already paid. After speaking to multiple T-Mobile reps through their chat function, they confirmed that my account would be credited with the overpayment that was made, however, my newest bill is available now and I see no credit on my account. Anybody else dealt with this or have any advice on how to recoup my money? 

6
L
1 month ago
L
lcrayton2477First activity
asked in Billing

Why is my bill so HIGH?

I’ve been with Tmobile FOREVER (like 20 yrs) and my bill just keeps getting higher. I have unlimited talk/text/data (even though after I reach a certain amt, I get a text that my internet will run slower), an OLD phone (S10e) and insurance for $104 month. Everyone I speak to who has Tmobile has newest phones, same or better features, multiple lines, some with no so great credit and are paying $40-$50 mth. WHY??? Can anyone help me get a better plan and slightly newer phone (S22) for less?Thank you

6
gramps28
Pillar
4 months ago
S
shanmugaFirst activity
asked in Billing

How to get receipt/bill for prepaid T Mobile payment ?

Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ?  My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help. 

6
N
1 year ago
S
schoolhouse101First activity
asked in Billing

over charging - not what I was promises online and I have a copy of the "chat"

I am being charged much more than I was quoted . I have a hard copy of the “chat” and I was quoted a price that included all fees and taxes . Yet my bill is higher than that and they also said they waived the $35.00 set up fee...I have that all in the chat

6
T
1 month ago
D
dshazamRookie
asked in Billing

Autopay failures

Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees?  I had autopay set up and it worked fine for a couple of months.  Then all of a sudden I received a notice of missed payment.  Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue.  Billing person claimed that the bank account that I was using had been closed.  This was with a bank that I have been with for over 30 years and still have multiple accounts open with them.  The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests.  Referred this back to T-Mobile and they would re-investigate and they never followed up.  Went to a store to discuss, since I couldn’t trust the phone personnel after this, and they claim someone turned off my autopay.Does anyone know if Verizo

5
D
22 days ago
V
VL_VikFirst activity
asked in Billing

I have signed up for AutoPay using bank account. Will I still get autopay discount of $5 per line, if I make one-time payment of part of my bill using a credit card, when bill comes

I have signed up for AutoPay using bank account. Will I still get autopay discount of $5 per line, if I make one-time payment of part of my bill using  a credit card, when bill comes

5
L
1 month ago
J
joejoehoeFirst activity
posted in Billing

deception

Phone was supposed to be free when I signed up. I was deceived and there is nothing that can be done now. Anyone else being deceived?

5
gramps28
Pillar
1 month ago
U
Usagi671First activity
asked in Billing

Free phone upgrade possible with Perpaid?

I’ve been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I’m getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was told I need to come here to the site to see if I can get the free phone upgrade just because I’m on  prepaid plan. Things have been pretty hard and  I don't have money to upgrade anything. So does that mean I just lose my phone service  at the start of July? That would really suck I have so many health problems I talk to my doctors the most. Hoping someone can answer my question.

5
B
1 year ago
V
vatzmodiFirst activity
asked in Billing

Urgent: Billing Discrepancies and Miscommunication Issue

Dear T-Mobile Customer Service Team,I hope this email finds you well. I am writing to address a significant issue regarding my recent experiences with T-Mobile, which have left me deeply frustrated and dissatisfied as a customer.Over the past month, I have reached out to T-Mobile more than 60 times to resolve various issues related to my account. One of the primary concerns I wish to bring to your attention is the unexpected prorated charges that have been applied to my account without prior notice or proper explanation.Each time I contacted T-Mobile to inquire about adding new lines to my account, your customer service representatives assured me that there would be no charges associated with these additions. I trusted these assurances and proceeded to add the lines. To my shock, I recently discovered that my bill includes prorated charges amounting to $222, which were never mentioned during these interactions.Had I been informed of these charges upfront, I would have made an informed

5
S
19 days ago
C
CY LiangFirst activity
asked in Billing

Extra Bill After I transfer.

I started my service on 11/28/2022, and have been paying my bill every single month since Dec 18th, and I cancelled and transfer out my service on Aug 4th, which I received a full bill still on Aug 18th. So I reversed that auto payment, and now they are saying this charges is for July billing cycle, which to every normal person you would think the bill you pay on 7/18/2023 would be. But they shut down your access to your online account or billing statement right after you cancelled the service, and after 3 months of talking to 5 reps in call, wasting hours, and never get any follow up call backs they promised again and again.  Now after 3 months, they are still not able to give me a valid explanation and even not able to provide the full billing statements to my entire service history. Now the bill is sent to a 3rd collection company which they said they can no longer access anything to my account history and ask me to pay more than double the full bill because of late fee. What seems

5
gramps28
Pillar
4 days ago
M
magenta4497584First activity
asked in Billing

T-Mobile Prepaid Phones - Tax Amount Increased!

I refilled my T-Mobile prepaid (pay as you go - legacy) phone.  I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members.  I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89.  Something changed, I was charged an additional $1.20, making the tax amount $2.09.  The total refill amount paid was $12.09.  I had to find out why.After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17.  They are as follows:  PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .Has anyone else experienced this change in their prepaid tax amount recently?  Where is this stated with the amounts listed above on the website?  I don't like to be surprised, they should've highlighted all charges

5
W
3 years ago
G
gakovalFirst activity
asked in Billing

Overseas and cannot receive confirmation code

Because I am currently overseas I cannot receive a confirmation code. I cannot use my USA sim card.I just want to check my Prepaid Plan balance and top up if necessary. Can you please advise how I can do so.Thank you.   

5
G
1 year ago
R
RaygFirst activity
asked in Billing

Why does Tmobile lie about bill never increasing?

I was told my bill would never increase, now its $14.50 more a month. Time for a class action law suit

5
gramps28
Pillar
4 months ago
J
JHAdamsFirst activity
asked in Billing

$5 autopay discount was taken away

I don't allow any company to withdraw from my checking account. I don't think any company has the best security to have me load my bank info. They need to allow a debit card or charge card again. So they said I would not receive a price increase for life but in less than a year, I'm paying $5 more a month for my T-Mobile Internet.

5
gramps28
Pillar
2 months ago
I
IlovemycatFirst activity
asked in Billing

why isnt there a call type next to a call on my bill

There is only a - next to some calls on my bill. Why?

5
T
16 days ago
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