Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 105 Discussions
  • 404 Replies

105 Discussions

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Dougals MartinsFirst activity
asked in Device unlock

IMEI unlock

Preciso desbloquear meu Iphone 8 plus, que foi comprado importado dos EUA, e está com o IMEI bloqueado pela sua operadora, estou tentando contato pelo chat, mas não consigo. IMEI: 352977097973302

3
syaoran
Pillar
1 month ago
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drewber83First activity
asked in Device unlock

One Plus 9 Pro network unlock

I purchased this TMobile branded phone from a Canadian reseller but it says it's locked to the TMobile network. It says I have to use it for 40 days with this number but it doesn't have a TMobile number.any idea how to unlock this for Canadian usage ?

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1 month ago
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LakerFirst activity
posted in Device unlock

Sim card unlock

 Good evening, I ask you to unlock the SIM operator, my iPhone 13, now I am in Ukraine and urgently need an unlock to connect another operator

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Pillar
1 month ago
8
85larrykFirst activity
posted in Device unlock

Misleading Sales Reps

I wanted to try T-Mobile.  I briefly saw an ad that said you could try T-Mobile for 30 days without commitment.  I called sales to ask about this.  They said yes, they would send me a SIM card which would allow me to test the service.  To do this, I would need to provide all my information so that at the end of the trial period, I would automatically become a customer unless I canceled (pretty common practice).  I was told that the 30 day trial period would not start until I installed the SIM card that they were sending me.  I asked about 55+ plans and settled on the mid range $70/month plan for two lines. And finally, I asked about phones and was told that if I became a customer, T-Mobile would off me an i-Phone 14 “on us”.  No mention of a trade in was made.  This all occurred on Dec 26, 2022.It took me until January 10, 2023 to get ATT to unlock my phone (another story).  So I installed the SIM card on January 10.  To my surprise, I immediately received a text from T-Mobile stating

2
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1 month ago
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LinsuFirst activity
asked in Device unlock

IPHONE 7+ stuck on support.apple.com/phone/restore

2 months ago after using Reiboot from Tenorshare to repair my phone that was not installing updates, it has been stuck on this screen. When I do a hard reset, it shows me the apple logo, but quickly returns to restore. My home button broke so I can’t even use Itunes to unlock my phone with passcode   HELP??

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1 month ago
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AnarchistTMFirst activity
asked in Device unlock

The iPhone is blocked for the operator

Good afternoon, I want to clarify how to unlock iPhone 11 Pro Max from the operator. I'm in Ukraine and at the moment I can't cross the border to come to your official store in Europe. How do I remove the restrictions? I bought this phone from my hands 2 months ago, and I would like to untie it from your operator! My mail: ser.sher.2000@gmail.com I'm waiting for feedback, thank you

3
syaoran
Pillar
1 month ago
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Tatiana94First activity
asked in Device unlock

unlock

hello, help me unlock my iPhone because I already live in Moldova and can't use the national sim card

1
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1 month ago
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JingfengwenFirst activity
asked in Device unlock

I want to known if I can unlock T-Mobile iphone device

Experts, I bought a T-Moblile iphone device in Japan , But it showed Sim locked ,  I can’t use local japanese network carrier,  I want to known if this device can be unlocked or not ?  IMEI : 353073118672484 , How can i access and apply for the unlock requirement ? Could you kindly help me for this ?  Thanks a lot . 

1
gramps28
Pillar
1 month ago
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nucekysuFirst activity
asked in Device unlock

unlock imei

Hi, \I want to unlock imei please check, I really appreciate imei: 356567080143181 

1
gramps28
Pillar
2 months ago
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Dhaval kapadiaFirst activity
asked in Device unlock

unlock my device

My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information

4
syaoran
Pillar
2 months ago
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deiviFirst activity
asked in Device unlock

unlock

I have bought a telephone from a colleague that is in his company, I have returned to Colombia and it does not work with the operators in this country, it is possible to unlock it so that it works

1
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Pillar
2 months ago
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Dima_MazurFirst activity
asked in Device unlock

Unlocking iPhone 12 mini

Good morning, I have a loan paid for my phone and it is suitable for unlocking, so I want to unlock my iPhone 12 mini

2
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Pillar
2 months ago
C
cannadanbaRookie
posted in Device unlock

I need to unlock my iPhone

I need to fight, but my sim card cannot be used

8
syaoran
Pillar
2 months ago
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SelimoFirst activity
asked in Device unlock

please help me network unlock

I have OnePlus 9 pro t mobile , I buy this phone in turkey , my problem is i have a problem , i think the phone i bought has network lock , no matter what i do i cant remove network lock , where should i write ? according to what they told me, can t mobile employees remove the network lock, can you help please, I don't live in the USA and my phone unfortunately only reads t mobile sim cards but I have the network lock please someone help

1
gramps28
Pillar
2 months ago
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T mobile28Rookie
asked in Device unlock

unlock my device

I need to unlock my device. Thank you very much. I'm a loyal user of T-mobile.IMEI:35434137189419712mini 

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gramps28
Pillar
2 months ago
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EnskaRookie
asked in Device unlock

Galaxy S21+ fingerprint reader not working well

Hi, I have an S21+that I got refurbished about a year and a half ago. The fingerprint reader hasn't been working well for a couple of months. It usually takes 2 or 3 tries to unlock. I tried recalibrating and also replaced the screen protector and it's still not working well. Is the phone deteriorating or is there something I can do to fix this? Thanks!

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2 months ago
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crashgFirst activity
asked in Device unlock

S22 Ultra screen lock open remotely?

Apparently with my phone screen “always on”, I don’t have to hit the power button to reach screen unlock. While it’s in my pocket, it will randomly touch my leg somehow through my pocket and of course, the “fingerprint” doesn’t match nor is my leg typing in the wrong code. So it does this over and over until I pull my phone out of my pocket and try to actually unlock it with my fingerprint. Unfortunately, because the wrong code or “fingerprint” was attempted too many times, my phone says “Try again in 2 hours 30 minutes.” Obviously, I know my code and my fingerprints are registered, but there’s no way I can find to unlock my screen other than ridiculously waiting the specified time. I’ve logged in to my online account, nothing I can find there to unlock it. I do have the. setting on to turn off accidental touch (obviously doesn't work well). Samsung Ultra S22, update current. Any ideas greatly appreciated!

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2 months ago
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dohun kimFirst activity
posted in Device unlock

I'd like to ask you to unlock the carrier

한국 통신사에서 사용하려고 하는데 통신사 락으로 인해 사용할 수 없습니다. 잠금 해제를 요청합니다.

1
gramps28
Pillar
2 months ago
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Md ImtiazFirst activity
posted in Device unlock

country lock

Hi sir regarding for country-lock Need to unlock my country-lock IMEI :  015729000258555

1
gramps28
Pillar
2 months ago
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Andreybr01Rookie
asked in Device unlock

unlock device

hello, I bought the device from my hands in Russia, it turned out to be your sim lock, please remove it, there is no data from it, because the phone was bought from my hands, remove the lockimei: 357341095093339sn: Dnpxp0vzkxkqthere is no other way to contact you from my country 

9
gramps28
Pillar
2 months ago
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romand1708First activity
asked in Device unlock

Sim card unlock

Good evening, i need help. I have an Iphone 11 from your company and i have issues with sim card. I have to unlock it. I don't know what to do. I don't live in USA, i live in Germany. What should i do?

2
syaoran
Pillar
2 months ago
Z
ZONGYANGRookie
asked in Device unlock

Hello, can you guys help me unlock my iPhone device? imei359408083458143

您好，你们能帮我解锁我的iPhone设备吗？IMEI359408083458143 

1
gramps28
Pillar
2 months ago
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waxic37567First activity
posted in Device unlock

unlock my phone

I am not in USA. I want to unlock to use local sim to use it but my phone is lock by t mobile. I already use this phone last 4 year with t mobile sim. And i want to unlock it now for use local sim. I don't have now any t mobile sim or wifi now. I only have my device. Can you please help me.Thank you 

4
gramps28
Pillar
2 months ago
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MOLARookie
asked in Device unlock

iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier.  I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen.  I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

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2 months ago
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VtsoykovFirst activity
asked in Device unlock

Carrier Unlock Issue

Hello, I have bought a used iPhone 12 Pro Max that was purchased from T-Mobile and is carrier locked.  The issue is that I’m currently living in Bulgaria, and I’m not able to download the T-Mobile application or reach out on the phone number. As the phone was bought used I’m not sure if it’s eligible to be unlocked.  Can someone provide me with more information as to how can I unlock the device ? Thank you in advance.

2
syaoran
Pillar
3 months ago
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