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Device unlock

Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

328 Discussions
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328 Discussions

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Jack LuFirst activity

asked in Device unlock

About T-Mobile prepaid unlocking

I opened a prepaid phone number in 2023 and bought an iPhone13pro. I checked T-Mobile's prepaid unlocking policy. I think I should meet the conditions for unlocking, but I waited for a long time and my phone is still locked. Why is that?

2 months ago

schubigeLearner

posted in Device unlock

The T-Mobile unlock lie

Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit

2 months ago

zura2012First activity

asked in Device unlock

about unlock phone

Hello, I bought a used iPhone and the carrier is locked by T-Mobile. If possible, please unlock this phone.iPhone details is;IMEI: 356725081521793MEID: 35672508152179Phone model: iPhone X A1865Serial Number: G6TVL7KDJCLGAwaiting to your replyThanks in advance Zura

2 months ago

Paco_cadizRookie

asked in Device unlock

i need to unlock a cell locked by t-mobile

good dayDear all, I bought an iphone xs max, but recently i have realized that is lock by operator (t-mobile). Can someone inform me an email address of t-mobile where i can send the imei of cell in order they proceed to unlock.Thanks for your infobrgds.

2 months ago

memnoch1020First activity

posted in Device unlock

SIM error. on T9 franklin hot spot. how to fix

SIM error...

2 months ago

liangjinqiangFirst activity

asked in Device unlock

i need un locked my phone

How to in lock my phone

2 months ago

LamarRjFirst activity

asked in Device unlock

Problem with unlocking pixel6

Please am from Ghana I bought a pixel 6 which was locked to t mobile last week went to town and payed for the phone to be unlocked but after the process when I put my Ghana sim in the phone it works for a moment then the network stops working

2 months ago

magenta9162540Helper Level 1

asked in Device unlock

Tmobile has not unlocked my Galaxy S8 - Going on day six - HELP!

On January 21, 2024, I called Tmobile to unlock my Samsung Galaxy S8 that I have owned for many, many years. The representative was having difficulty processing the request even though the Unlock Device app is pre-installed on my phone. After some time on the phone with her and waiting on hold, she finally advised me that with the help of her supervisor, they were able to unlock the phone. I thanked her for her help and hung up. Well, guess what? The phone was not unlocked so I had to call back an hour later and this time I spoke to Brittany. After quite a while on the phone with her trying many different methods, she advised me she is escalating my request and will have a resolution within 72 hours. So, 72 hours later and no contact from Tmobile, I called again and this time spoke to Tony. After a time on the phone with him and him trying many different methods to unlock my phone without success, he advised me he will send a message to Brittany advising I have called again and

2 months ago

dmgollFirst activity

asked in Device unlock

unlock phone

I have an old T-mobile phone with NO SIM card how can I unlock it? Its a Revvlry+

2 months ago

Ruben90001First activity

posted in Device unlock

azeez289First activity

asked in Device unlock

How to unlock New phone sold from ebay for outside USA + no T-mobile phone number

Hi,Can i unlock the device if i am not in the US and i do not have T mobile number, an the phone New condition sold from ebay?where can i contact T mobile other than there US number?Note: i don’t mind to pay to unlock itPlease helpthanks

2 months ago

venkat8179First activity

asked in Device unlock

Locked mobile even though fully paid for it by T-Mobile

Hey T-Mobile community! 📱 I recently purchased an iPhone 12 Pro from Target, thinking it was unlocked. Turns out, it's locked by T-Mobile even though I fully paid for it. Target suggested reaching out to T-Mobile, but after a live chat, it seems they can't assist. I'm puzzled because my friend had a similar issue with AT&T, and they unlocked his phone swiftly through a simple online request. Can't T-Mobile check the payment status and unlock it using the IMEI? I'd appreciate any guidance or support on this matter. Let's make sure everyone can fully enjoy their phones hassle-free! 🤝 #UnlockMyiPhone #TMobileHelp

2 months ago

eal0226First activity

asked in Device unlock

Purchase direct from Apple

I plan to buy an iphone direct from Apple to use my credit line and my carrier is Tmobile. It will be paid in full so its apple unlock. I was reading the tmobile unlock policy and states that phone must be purchased from tmobile to be unlock? Does my iphone qualifies to be unlock by tmobile?

3 months ago

Bbb210First activity

asked in Device unlock

Unlocking Samsung phone bought from manufacturer

I bought my Samsung Note 20+ off of Samsung's website. I selected the carrier T-Mobile instead of unlocked because I was under it at the time. I recently switched my carrier to AT&T, but when I put the AT&T SIM card in, my phone wouldn't accept it. I tried to go to the Network Unlock settings and pressed the permanent unlock, but it told me "Your phone isn't eligible to be unlocked: reason code 132".I called T-Mobile, who told me that they were unable to unlock it and that I needed to contact Samsung instead. I called Samsung, who told me that my phone was locked by T-Mobile and only they could unlock it. I ended up physically going to a T-Mobile store, and the worker called tech support in T-Mobile. They said that since I technically bought it off Samsung, T-Mobile wasn't the manufacturer and they were unable to use my IMEI to unlock my phone. I have been calling back and forth between the two for a couple of hours now and I still haven't gotten it fixed. I messaged both T-M

3 months ago

ANT700ZFirst activity

asked in Device unlock

I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?

I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee??

3 months ago

SkylerGFirst activity

asked in Device unlock

Carrier Lock iphone 15

I’ve recently upgraded from an iPhone 12 to an iPhone 15. While trying to transfer this new eSIM basically transferring the phone number and the cellular plan. I noticed my phone was SIM Locked in the Carrier lock in General settings. I was wondering if I needed to go to a T-mobile location and have them unlock my iPhone or if they could just do it online?

3 months ago

jstyle0000First activity

asked in Device unlock

Sim locked but t mobile says fully unlocked

I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for. Please help!!!

3 months ago

KibaFirst activity

asked in Device unlock

help please

I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea I can’t go to America either

3 months ago

iwildFirst activity

asked in Device unlock

unlock iPhone se3

i bought this iPhone se3 years agoit is sim locked ，the IMEI is350328934050494please unlock itthanks！have a good day！

3 months ago

xiaofan02918First activity

asked in Device unlock

Please help me unlock iphone 12pro

序列号: DNPG5DWM0D83

3 months ago

KangaFirst activity

posted in Device unlock

unlock

T-Mobile will not unlock our phone. I paid the phone off over two weeks ago. I had called multiple times and I get a different story every time on why the device is not unlocked. I have been reading this and it has happened to many people. Beware!! Stay away from T-Mobile And do not buy any devices through them because you will never get them unlocked if you ever choose to leave. This has to be illegal.

3 months ago

fubarHelper Level 1

posted in Device unlock

T-Mobile device unlocking SCAM!

My wife lost her phone on 12/15/2023. We received a replacement phone on 12/17/2023 and provisioned it that same day.I paid off my two phones IN PERSON on 12/23/2023. I have a paper receipt for this transaction. The credit card I used confirms the transaction.The device associated with my telephone number shows it is free of carrier restrictions (I can take it to another carrier). However, my wife's phone (the one that was recently replaced) is still locked to our carrier.When I enquired to have the lock removed, I was informed by T-Mobile that they couldn't do that because the phone hadn't been in use on their network for 40 days!I own the phones. I have a receipt that the phones are paid for. I have no outstanding charges.This is a SCAM!

3 months ago

yassopFirst activity

asked in Device unlock

im network locked

I have recently bought a phone from a third party, (i live in south africa) and i was hella suprised when i saw thee t mobile launch screen, i have been give many errors eg error 8 or 16 while trying to disable network lock, is there anyway i can fix this, i dotn know what to do!

3 months ago

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