Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 257 Discussions
  • 1,254 Replies

257 Discussions

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raph021017First activity
posted in Device unlock

unlock my iphone

hello, i am trying to unlock my phone that i purchased a t mobil i meet all the requirements and yet they are not able to unlock it what shoul i do.the customers service of T mobil is the worst i paid all the my device and service and now they don’t care anymore nobody is helping WORST SERVICE 

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syaoran
Pillar
2 months ago
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eduardnazaryanFirst activity
asked in Device unlock

Tmobile Keeps Failing to Unlock my Phone, lying about the status and dropping my calls

I leave for Europe in 2 days. For the last 2 weeks I have been on over 2 hours of calls with T-mobile representatives. My phone is eligible for a simcard unlock and has been for years. For the first week Tmobile reps claimed that there was an issue with my phone and that the fault was with apple. After following up on another 30 minute call a tmobile rep then left me on the phone with an apple rep who after 40 minutes confirmed that apple had absolutely nothing to do with Tmobile being unable to unlock my phone. I call tmobile again, woman puts me on hold to “speak to her supervisor”, then after 20+ minutes without taking me off hold she TRANSFERS me to an irrelevant service line in broadband connections. The broadband connections rep, Jason, was actually super helpful and noted that my phone being an insurance replacement had something to do with the difficulties, and that he would forward the issue to management. He said it should be solved in a matter of hours. Within the hour one o

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Community Manager
2 months ago
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AberroquiaFirst activity
asked in Device unlock

can i unlock my phone for free?

I bought a used samsung s10+ and i want to know if i can unlock it for free since im in a foreign place and short from money (im not from usa) and i need a phone number and internet since sometimes there isnt free wifi and its dangerous.Would appreciate it a lot if someone can tell me if i can unlock it for free, i supposedly checked the imei and it didnt say anything wrong but i have nevet sed any plan from t mobile so i dont know

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3 months ago
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melvintempeFirst activity
asked in Device unlock

Device Unlock

Hi,  I bought Samsung Galaxy Tab S4 directly from T-Mobile in 2018 and last year I switched to Verizon due to my work ( Phoenix Sky Harbort Airport Basement ) Verizon is the only carrier that has signal on the basement. Before I switch I forgot to request T-mobile to unlock this tablet. Now I need to use this table with cellular service could I request for this device to be unlocked please? My account was always in good standing. I paid off everything.  I’ve gone to T-mobile store, contact customer service but I got nothing. Please HELP!  Order Number  5180462940 shipped on  12/21/2018.        Quantity Item   1 SAM T837T GALAXY TAB S4 64G BLK KIT  IMEI : 351594100356473 Device eligibility is determined as follows:The device must be sold by T-Mobile. YES The device must not be reported as lost, stolen or blocked. NEVER The account associated with the device must be in good standing. I PAID OFF EVERYTHING The device must also satisfy all the Postpaid

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Community Manager
2 months ago
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ZedFirst activity
asked in Device unlock

Hola,May i have a question,how to unlock iPhone,please.

My phone can only play games, not phone calls. 😆 Because The Carrier Lock is SIM locked.Model Name:iPhone 11 Pro MaxModel Number:NWGJ2LL/ASerial Number:F2LZLT3AN70GIMEI: 353898105081673IMEI2:353898105139992 My phone nomber is 1(541)390 5656.if there has a bill need to pay,please tell me.     TAKNKSmczzlg@gmail.com

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Pillar
3 months ago
A
alidoomLearner
asked in Device unlock

Device Unlock

Hello, I have another small problem, my device is now eligible for unlocking, but now I'm abroad, I don't have a T-Mobile network, and whenever I try on another network, this is what I see 

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syaoran
Pillar
3 months ago
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ANT700ZFirst activity
asked in Device unlock

I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?

I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee?? 

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syaoran
Pillar
3 months ago
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KiruxaFirst activity
asked in Device unlock

Blocked by the operator T-Mobile, and used in Belarus.

Writes the Sim cart is not valid, all this happened after the update, is it possible to fix it somehow, my iphone 7 plus, here's my Phone 353810089208735

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gramps28
Pillar
3 months ago
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LKJRookie
asked in Device unlock

NEW PIXEL 6 PRO UNLOCK POSSIBLE ?

Hi I need guidance.Will I be able to unlock Brand New Sealed Google Pixel 6 Pro T-Mobile for use on any carrier worldwide ?If yes, will there be a waiting period / usd amount to be paid for unlock ?Kindly adviseThanks

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gramps28
Pillar
3 months ago
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schubigeLearner
posted in Device unlock

The T-Mobile unlock lie

Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit

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12 hours ago
A
alidoomLearner
asked in Device unlock

Device unlock

How can I unlink sprint from my device? In shomrt, I bought this device from someone and he told me that after 50 days, the system will automatically open some new network operator mode, and now everything is fine, but the annoying thing is the OMADM system So I need to remove the sprint files I'm tired of the LTE network content as if it's 2G I am now in the Middle East using a local SIM card. All that is required is that I need to cancel everything related to sprint because I simply do not need it here, and every time OMADM programs appear to me in content (Registering the device with the network) Then at the end of it gives me this error (Connection Error (6601)) I can not contact technical support does not support this area, 

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syaoran
Pillar
3 months ago
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junoh.shimFirst activity
asked in Device unlock

Apply for simunlock without tmobile phone number

I signed up as a member, but I can't access the simunlock request page without a t-mobile’s phone number. Should I sign up for a t-mobile’s phone number for simunlock? I'm working abroad now,so I have a phone number from another country, but can't I check it with that?iCloud has registered, i registered to find my phone, and i registered on the app, but i can't use another company's sim because it has a t-mobile's sim lock. Should I buy a t-mobile's sim card online and apply for sim unlock?

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Pillar
3 months ago
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VanctashinFirst activity
asked in Device unlock

help with out code

My phone is unlocked because im moving to google fi i just need a out code

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gramps28
Pillar
3 months ago
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ArsenFirst activity
asked in Device unlock

Traveling

Hallo. Now I am travelling, and I am not able to use my phone, because sim card locked. I am talking about Iphone 14 Promax phone, which I bought last year. On August 13 I am leaving for a trip. Please help me to unlock it. Best regards

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3 months ago
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chensanmaoFirst activity
asked in Device unlock

unlock the iPhone13Pro

Hello!i have bought iPhone13Pro in the USA but, when i return in China.lt is inconvenient for me to have a lockmachine in China.could you help me to solve this problem.

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gramps28
Pillar
3 months ago
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Robertg07First activity
asked in Device unlock

Promises, promises

I have now had two lengthy, detailed in-app chats with customer support in an effort to complete unlocking my wife’s iPhone.  In each conversation, I was assured I would get email instructions within 24 hours for executing the unlock.  What’s the deal?  Do the customer support reps just tell you anything to get rid of you?

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Pillar
3 months ago
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jack MillerLearner
asked in Device unlock

Request to unlock the device and contact the expert without providing a solution

I submitted an unlocking request to the T-mobile expert on July 17th. After checking with the customer service expert, they said they met the unlocking requirements and were given a 72 hour waiting time to complete the submission. However, they have not unlocked it yet. I have contacted customer service multiple times and contacted online customer service on the website, all of which were asking to wait for 72 hours to fully unlock it, but none of them have been unlocked. After only chatting with Twitter for a few words, I will no longer reply to the message! Why didn't I submit an unlock request to you as a customer of T-mobile and not provide a solution! And my equipment meets the requirements and is clean! I am very angry! The following is the Chat log with t-mobile

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3 months ago
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DarkxBaptismFirst activity
asked in Device unlock

unlock a paid off OnePlus Nord N10

Hello, I have a OnePlus Nord N10 I paid off a few months ago. I was planning to give it to a friend, but when I go through the device unlock feature in the app and the devices Settings it still says it's Locked to the carrier. It was paid off completely from my account in April or May. I upgraded to a OnePlus 10T months earlier in November last year. So I just paid off the rest of the balance recently. But I can unlock the phone. If the phone is completely paid off why can't I unlock it? Isn't the main requirement to pay off the balance? What is the reason they won't unlock the phone?

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Pillar
4 months ago
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CALEBMHLANGAFirst activity
asked in Device unlock

NETWORK UNLOCK IPHONE 11 PRO

Hello T-Mobile community!I need to know if it is possible to unlock an Iphone 11 Pro to work on a carrier in Botswana. to the best of my knowledge the previous owner was using T-Mobile. This is the info I have about this device:  Model: Apple iPhone 11 ProIMEI: 353241101466715IMEI 2: 353241101554239Serial Number: C39ZHAYUN6XVCarrier: US T-Mobile(Sprint/MVNO) Locked Activation PolicyNext Tether Policy: 2136Country: United States 

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4 months ago
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olarewajujoelFirst activity
asked in Device unlock

I WANT TO UNLOCK MY GOOGLE PIXEL 6

Hello, how can i unlock my google pixel 6

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Community Manager
4 months ago
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Yoshi128kFirst activity
asked in Device unlock

Unlocking an ancient phone: Is it possible?

Hello.Some time ago, I was handed a really old T-Mobile phone by a family member. Specifically, a Nokia 6010 from 2004. It neither had a SIM card nor a battery, both I was able to procure (I had an old Cingular (now AT&T) SIM card lying around and bought a battery on eBay). Of course, the phone was/is still locked to T-Mobile’s network, and with the SIM inserted, asks for an unlock code.Not being a T-Mobile customer, and based on other posts I’ve seen here, I would assume that unlocking will not be possible. Then again, I’m not sure, considering the phone hasn’t been used since the early 2000s, and that it predates T-Mobile’s current unlocking policy by many, many years.

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gramps28
Pillar
4 months ago
HoosierDaddy
HoosierDaddyRookie
posted in Device unlock

40 days to get phone unlocked? Well, always wanted to experience small claims court

A few years ago, T-Mobile had a “5G for free” promotion.  All our DDs were 5G already, but promotion just asked for any working phone to be sent in and T-Mobile would ship a 5G phone. I traded in a 4G phone we had as a backup should a DD become damaged, lost, or otherwise unusable while we shopped/waited for a deal on a replacement.The free 5G was a Galaxy A32. Free meaning each normal 24-month regular purchase payment was offset by a matching credit from T-Mobile. Never used the A32, just powered it up now and then to get software updates.After the final payment I attempted to unlock the A32. The procedure just gave a cryptic error code and a broken link to get more info. I called CS and after a bunch of head scratching got bumped up to a higher level of support. They just head scratched for a while until finding some fine print in internal documents saying a phone has to be in service to be unlocked AND in service status can take 40 days to register. Needless to say, a customer is no

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gramps28
Pillar
4 months ago
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Amans1486First activity
asked in Device unlock

Please unlock carrier of this device having imei no. 358686413638598 & 358686413702014

Dear T mobile customer service Please unlock carrier of this device having imei no. 358686413638598 & 358686413702014.  Thanks & regardsAman sharma

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gramps28
Pillar
4 months ago
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Imad1chahbounRookie
posted in Device unlock

unlock my Iphones, service cancelled all paid more than 7 days agi

I spend more than 5 hours talking to several T-mobile personnel to unlock my cancelled services, all paid phones. Do I need ti hire a lawyer?Thanks

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gramps28
Pillar
4 months ago
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bayramsezginFirst activity
posted in Device unlock

IPHONE 11 UNLOCK SIM

Hello, T-Mobile customer representatives, I have Apple Iphone 11 user, used for t-mobile phone is locked. I want to use an unlocked as Turkey. If you unlock my device, I would appreciate your sim … And i am not a tmobile account or sim. Now I am at Türkiye. Pls help!! There phone are very expensive.IMEI: 35 291211 001172 3IMEI 2: 35 291211 017128 7Thanks. BAYRAM SEZGIN. 

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gramps28
Pillar
4 months ago
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