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Device unlock

Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

333 Discussions
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333 Discussions

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JVestal529First activity

asked in Device unlock

Carrier Lock Restricted by TM, iPhone 13 Pro brand new paid in full from Target

Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with my carrier and is sim/carrier locked. I’ve reached out twice at the beginning of the year through Chat. Provided IMEI and was told via Chat this phone was not under TM carrier Network. Paid another website to hopefully unlock it, and couldn't because my sims was restricted to TM. Went to Apple Care to see if they could help me. Apple plugged in my IMEI and was told this phone is carrier locked by TM/Sprint Network. I reach back out to chat today stating that I bought the phone brand new from Target, its been 2 years now that I haven't been able to use this phone and from my understanding should be eligible for free unlocking. Instead of help I recvd attitude with the rep keeping track of the two times I reached out prior??? The bullying continued with the chat rep stating TM has the sole rights to deny my request to

1 month ago

Victormanuel10Rookie

asked in Device unlock

Hi, I've bought a Iphone of second hand but is locked for T-mobile

I’ve bought a cell phone (14 Plus) to American person, he told me that the phone was legal and I verified the imeis, but when I try to connect with my carrier It is locked, I need help, I check in some pages and it show me that is locked for T-mobile, Who can help me? I feel scamed and I think that I’ve lost my money

2 days ago

SkylerGFirst activity

asked in Device unlock

Carrier Lock iphone 15

I’ve recently upgraded from an iPhone 12 to an iPhone 15. While trying to transfer this new eSIM basically transferring the phone number and the cellular plan. I noticed my phone was SIM Locked in the Carrier lock in General settings. I was wondering if I needed to go to a T-mobile location and have them unlock my iPhone or if they could just do it online?

3 months ago

LiuhangFirst activity

posted in Device unlock

Unlock the device

My mobile phone can't communicate.

9 months ago

DaronRookie

asked in Device unlock

SPRING/ MVNO T-MOBILE IPHONE XS SIM LOCK PROBLEM (ON UPGRADE IOS17)

Hello; I purchased a SIM-unlocked phone in 2018, and I have been using my phone without any issues for years. When I upgraded to iOS 17, my phone entered restore mode, and when it was reset to factory settings, the device woke up locked to a SIM card. my mail address is: a**********@hotmail.com

6 months ago

nyc_1Helper Level 1

asked in Device unlock

This device is not in our system. Unable to unlock for other carriers sim.

hi, need to tap your collective wisdoms.I have 3 iphone 12 pro, all from t-mobile, one of them was replaced by apple store, under warranty. Account in good standing, all 3 EIP finished on May 2023, i can unlock 2 of them, but the one that was replaced in the apple store is not showing up in T-Mobile database. It shows, STATUS UNKNOWN, Device is not in our system. About 3 weeks ago—my first call, the CS “forced” the imea to unlock in the system. I said “forced”, because the first time she inputted the number, she said the system would not accept it, then after 2 more tries, the system accepted it. Since then, after numerous calls with other CSs, T-force, conference calls with Applecare. T-mobile says that IMEA is fully unlocked, but the phone still shows SIM LOCKED in the status page of my account, after erasing the phone ddd 7+ times, with a sim in w/o a sim in. Applecare says the phone works, no hardware errors. The phone has been working over 1 year and half, since it was exchanged u

6 months ago

R_t94Rookie

posted in Device unlock

ZedFirst activity

asked in Device unlock

Hola,May i have a question,how to unlock iPhone,please.

My phone can only play games, not phone calls. 😆 Because The Carrier Lock is SIM locked.Model Name:iPhone 11 Pro MaxModel Number:NWGJ2LL/ASerial Number:F2LZLT3AN70GIMEI: 353898105081673IMEI2:353898105139992 My phone nomber is 1(541)390 5656.if there has a bill need to pay,please tell me. TAKNKSmczzlg@gmail.com

8 months ago

FranyelRookie

asked in Device unlock

samsung note 20 5g

I bought it second hand and I can't use it since it's in the GSMA report. I'm from the Dominican Republic.

1 year ago

Jack WangFirst activity

asked in Device unlock

T-mobile says the iPhone is unlocked, but it still says SIM locked?

I recharged $100 and contacted 611 customer service to confirm my eligibility for unlocking. The customer service told me that my device has been unlocked, but it has not. It still shows SIM lock. What should I do? For this, I have been on the phone with customer service for nearly 70 hours. I don’t want to occupy public resources. This may be a waste of resources for T-mobile. However, every time the customer service does not solve the actual problem for me, my iPhone still displays the SIM card like a brick. lock please help me

1 month ago

mzgnRookie

asked in Device unlock

sim card unlock

help please.My device that I bought from your operator, sim card is not supported. I live in Turkey and I can't reach the size. please help this channelhelp me .

1 year ago

fubarHelper Level 1

posted in Device unlock

T-Mobile device unlocking SCAM!

My wife lost her phone on 12/15/2023. We received a replacement phone on 12/17/2023 and provisioned it that same day.I paid off my two phones IN PERSON on 12/23/2023. I have a paper receipt for this transaction. The credit card I used confirms the transaction.The device associated with my telephone number shows it is free of carrier restrictions (I can take it to another carrier). However, my wife's phone (the one that was recently replaced) is still locked to our carrier.When I enquired to have the lock removed, I was informed by T-Mobile that they couldn't do that because the phone hadn't been in use on their network for 40 days!I own the phones. I have a receipt that the phones are paid for. I have no outstanding charges.This is a SCAM!

3 months ago

OzzieFirst activity

asked in Device unlock

Sim unlock

Hello T-Mobile, I have an iphone 12 pro and I want to unlock the sim so I can use another carrier in another country

5 months ago

liangjinqiangFirst activity

asked in Device unlock

i need un locked my phone

How to in lock my phone

2 months ago

SnuggsFirst activity

asked in Device unlock

unlock my phone from t mobile

I bought this phone from a reseller but it’s locked to T-Mobile how do I get it unlocked

11 months ago

Niar67First activity

asked in Device unlock

need some help

I have a one plus nord n200 and i live in cuba.My phone is temporaly unlocked. I pay the cash and still dont unlock permanent my phone. I dont know what i need to do

8 months ago

Nyeli PartidaFirst activity

asked in Device unlock

Device Unlocking

Device is eligible for unlocking. In which way do I request an unlock, and how long would it be for it to be accepted? Going on trip abroad in a few months, would like to struggle with this in advance, thank you.

1 year ago

goodsnatchFirst activity

asked in Device unlock

skrewd?!

So I bought a phone from sumone who apparently didn't pay off the phone unbenonsed to me,can I not unlock the phone now an I'm jus skrewd over by this faceless seller?

1 year ago

VtsoykovFirst activity

asked in Device unlock

Carrier Unlock Issue

Hello, I have bought a used iPhone 12 Pro Max that was purchased from T-Mobile and is carrier locked. The issue is that I’m currently living in Bulgaria, and I’m not able to download the T-Mobile application or reach out on the phone number. As the phone was bought used I’m not sure if it’s eligible to be unlocked. Can someone provide me with more information as to how can I unlock the device ? Thank you in advance.

9 months ago

dsm213First activity

asked in Device unlock

Unlocking second sim possible?

Is it possible to unlock the second sim on an iPhone 14? I am looking for a second phone number with no data and T-Mobile doesn’t offer a resonable plan. DIGITS won't work because I have no data service in my area. I understand the phone needs to be paid off but it doesn't make sense to pay the phone off if they are going to continuously do a promotion to keep you in a contract. I'll likely never pay a phone off while on T-Mobile so it sounds like I’d never be able to use the second sim with another provider or if I travel and want to pick up a sim. Any way to at least unlock the second sim?

4 months ago

Peter FanFirst activity

asked in Device unlock

I want to unlock my phone

I want to unlock my mobile phone. I recharge $100 and have been using it for nearly a month. I will go abroad soon. I need to use the local network. Please unlock my mobile phone as soon as possible. Thank you

9 months ago

AkingFirst activity

posted in Device unlock

353814082088565 My phone is locked and I can't use other operators. I don't speak English and I went to the Irvine business office and they couldn't communicate. hope to help me unlock

11 months ago

EmircikitRookie

asked in Device unlock

sim lock

Hello t-mobile teamI am an iphone 12 userThe sim is locked. by T-mobile.I am from Turkey.I bought it without knowing it was like this.Can you unlock sim?Because I don't know what to do.I will be very happy if you give positive or negative feedback. PleaseImei: 35 659914 431973 9

11 months ago

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