Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 612 Discussions
  • 3,119 Replies

612 Discussions

S
SusanabentleyFirst activity
asked in Gateways and devices

Internet Cancellation

I’d like to know if I cancel my internet, am I liable to a contract of a timeframe?

1
gramps28
Pillar
24 days ago
U
unclejoe00Rookie
asked in Gateways and devices

HP Printer Wireless Set up Issue

Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable.  I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up.  I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering.  Is there a way to do this or what other options do I have?Thanks for your help!

37
W
25 days ago
D
Dallasin TexasFirst activity
asked in Gateways and devices

changing individual channels within 2.4 or 5

I have the Sagemon FAST 5688W 5G Gateway. I purchased a Netgear range extender to use with this gateway. While working with the support team of Netgear, they suggested changing the 5ghz channel from ch 44 to ch 48. I can’t find access to the gateway to get this accomplished. Does anybody know how this can be done?

0
D
25 days ago
J
Jess-PHelper Level 1
asked in Gateways and devices

Sagemcom Fast 5688W Gateway keeps turning off and on again

Hi! I need some help because my Sagemcom Fast 5688W Gateway keeps turning off and on again. When it’s on, it works just fine, but then my device disconnects and when I look over to my modem it’s rebooting for no reason. It’s happening at different times throughout the day so it’s not due to the nighttime updates. I changed which outlet it was plugged into thinking maybe there was a short, but it’s still doing it. Really frustrated because if it wasn’t for the modem rebooting randomly throughout the day, I would have no complaints. 

5
M
27 days ago
P
pphwHelper Level 2
asked in Gateways and devices

Would a TMHI SIM work in a T-Mobile mobile hotspot device?

If house power goes out, it would be good to know that the SIM would work on a mobile hotspot.  Anyone tested this?

7
H
Community Manager
27 days ago
D
David BugbeeFirst activity
asked in Gateways and devices

Home Internet Gaming Problem

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.  Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know an

87
M
27 days ago
Y
yupyupFirst activity
asked in Gateways and devices

printer connected to wifi but not showing on devices to print

I Connected my brother printer to the KVD model and it does not show as connected on any devices. I ran a network configuration on my printer and it reports I am connected to my ssid and the link is ok 11n(72mbs. Why am I unable to retrieve the printer on my connected devices? Moreso, what is the fix?

0
Y
28 days ago
M
mmulcahy92Rookie
asked in Gateways and devices

Tmobile Home Internet with Tmobile Cellspot

Hey,so two days ago I received my tmobile home internet gateway router and it works great with one issue I have not been able to overcome which is I also have the cellspot for expanding coverage in my house as there is hardly any to no signal within the house to use our phones. We have wifi calling and everything enabled and it just didn't work at all, but the cellspot worked great. The issue is the cellspot transmits a tmobile radio signal and my home internet wants to connect to the cellspot because it is the strongest signal it can pick up and obviously that wont work because the cellspot is connected to the home internet gateway router. So is there a way to blacklist or block the home gateway router from using the cellspot signal and to connect to the cell towers instead? With the cellspot off the home internet gateway router works great with awesome speeds, as soon as I plug in the cellspot I get nothing. Any help would be greatly appreciated 

29
A
30 days ago
R
RexMonadoFirst activity
asked in Gateways and devices

Internet worked fine until 9:30 AM today. What gives?

So I have the T-mobile 5G Gateway. I usually have around 4 bars on the Gateway. But after waking up around 9 or so, suddenly the connection became unstable. It went to 2 bars and I’m not getting the connection or speed I’ve been getting since I purchased the device in January. Are they working on the Towers or something? I need help here.

2
J
30 days ago
J
JtibbsFirst activity
asked in Gateways and devices

Home Internet

I just got the 5G home internet to try and when I plug the Ethernet cable into the back of the router and connect to my google home mesh network, there is no internet detected. Do I need to do something to enable the Ethernet ports or is it something to do with my Google Wi-Fi points?

1
G
30 days ago
C
csmith8891First activity
asked in Gateways and devices

Roku indoor camera

Hello, I have the Roku Indoor Camera and it was connected to the Tmobile home internet for about 7 months and now I can not get it to re-connect. Any one got some suggestions to fix it? 

0
C
1 month ago
L
Lrajos4First activity
asked in Gateways and devices

home internet not connecting to smart TV

Just got the home internet device and all was well till it didnt connect to one out of three Samsung TV why???

2
L
1 month ago
R
Robert55555First activity
asked in Gateways and devices

Change Channel on Tmobil 5g home internet

How do you change the channel of the 5gHZ frequency on the T-Mobile 5G home internet? The 5Ghz channel it's using is not working with my Roku

1
P
1 month ago
R
Robert55555First activity
asked in Gateways and devices

Enable 2.4 and 5 gHz bands on router

I have some devices that I run on 5gHz and some on 2.4gHz for WiFi. How can I enable both bands on the T Mobil home internet router? I see automatic, 2.4, and 5 but it won't let multiple options be selected.

0
R
1 month ago
S
shortyyyFirst activity
asked in Gateways and devices

help

my tmobile home internet is having some internet issue and i tried resetting it and doing what it told me to do ,but i dont know what else to do

5
S
1 month ago
B
BoobyFirst activity
asked in Gateways and devices

Gateway device renamed itself

I didnt see my Tmobile internet name on network scan but I saw another tmobile name that was different but I verified it was my gateway.  Why did it rename itself with a different password?  I revised with the old password and changed the gateway name and we’re back to normal but can someone explained what happened?

0
B
1 month ago
W
willwheelockFirst activity
asked in Gateways and devices

why doesn't the devices tap work on the app and why isn't it an option when accessing the router/Gateway from 192.168.12.1

why doesn't the devices tap work on the app and why isn't  it an option when accessing the router/Gateway from 192.168.12.1 ?

0
W
1 month ago
O
OrionosFirst activity
posted in Gateways and devices

How to Connect to a Consumer VPN on T-Mobile Home Internet (5G Nokia Gateway)

I am NOT paid or endorsed by any VPN company or anyone else to make this post. This is simply what works for me and my particular VPN client. I am using the Nokia 5G grey tube router, and I’ve seen a few posts complaining that they can’t use a VPN with it. Also special thanks to the T-Mobile rep who advised me on some of this when I got the service.If you’re using PIA (and this may apply to your VPN as well), click the 3 dots, go to your settings, and do the following under the Connection tab:Make sure your protocol is OpenVPN Change your connection type to TCP Change your configuration method to StaticAfter this, close the settings, and reconnect to your VPN. If using other software, make sure to save your settings if it does not automatically do so. It may take 1-5 minutes for your IP to change to your VPN. After this, google “what is my ip” and make sure it matches with your VPN. In my case, it took about 2 minutes for my IP to completely change over, even after my VPN client connec

21
T
1 month ago
M
MNJonFirst activity
asked in Gateways and devices

Home Internet router loses connection about every 5 days

Hi,My TMobile home internet quits working about once every 5 days. Shutting the router down, wating a minute, then restarting always fixes the problem. I have a good connect with 3 bars showing on the router. Not sure is there are multiple models, but this is a 5G router. Support hasn’t had any ideas. TMobile support says this is not normal but they refuse to send me a replacement router.Anyone else have this issue? I’m ready to go back to Comcast/Xfinity. 

15
T
1 month ago
J
JanetSFirst activity
asked in Gateways and devices

windows crashing

I have an older Windows 10 Home laptop that I have been using on my TMobile 5G Gateway for almost a year now.  About 2 weeks ago I started having windows blue screen crashes, so i went through many phases of windows troubleshooting including a complete reinstall of windows.  Everything is great until I try to connect to the gateway--then I get the same crash that started all of this.  I can connect to my Mobile Hotspot on my Verizon phone and on my husband's Verizon phone, but crash when trying to connect to the TMobile.  All of my other Devices ( Windows 10 Desktop, Windows 11 Desktop, peinter,and other home devices) are fine.  Any help would be appreciated. 

4
copz1998
1 month ago
T
thebaby051274First activity
asked in Gateways and devices

PHONE OR NO PHONE? THAT IS MY HOME INTERNET QUESTION

I have T-Mobile home internet and my gateway has a port to plug a home phone into. The customer service agent told me I could plug a home phone into that port and use the phone number of my gateway to make and receive calls, but when I try it, the phone doesn’t work. Can somebody please explain to me why the customer service agent would tell me that?

1
H
1 month ago
D
dallasvenkyFirst activity
asked in Gateways and devices

Login to hotspot gateway device

I am using the model FAST 5688W gateway and want to login to that to change SSID and wireless password. I cannot login via the gateway’s IP address of 192.168.12.1 (it brings a page says use the app to control the gateway). Any help will be great. Thanks,

4
W
1 month ago
A
arcastanFirst activity
asked in Gateways and devices

how can I OPEN PORTS 443 / 444

how can I OPEN PORTS 443 / 444 ???I need this for connect device to my POS 

0
A
1 month ago
C
ccapps24First activity
asked in Gateways and devices

T-Mobile home Internet app

Can you use the home Internet app remotely when you are not connected to the local network?

1
R
1 month ago
P
Philipjr1977First activity
posted in Gateways and devices

wifi home internet password

I have 5g gateway home internet. When trying to hook up to wifi it's asking for password. Where do I find it

7
B
1 month ago
19,862
Topics
79,008
Replies
1,257,160
Members

New badge winners

  • Curious George
    SantuLuakahas earned the badge Curious George
  • Curious George
    Kay1372has earned the badge Curious George
  • Curious George
    IDAB778has earned the badge Curious George
  • Curious George
    fedyahas earned the badge Curious George
  • Curious George
    THorneyhas earned the badge Curious George
Show all badges
Terms & ConditionsCookie settings